AT&T review: Bogus rewards center 67

Did you call? Did you givve them a CHANCE to CORRECT the problem? Some people! No wonder yu never got it. Thanks for your 3 second attention span.

if they are expired very recently (less than 30 days) you can call the reward center and they will reinstate it for you.

I called about the rebate and they told me to go online and redeem and they also notified me that it had to be done within 3 days. I went online and processed and they have been very fair. They sent me an email acknowledging that it was completed and also stated they will send an email when shipped. They also provide a link so that you can check the status of the rebate at anytime so I'm not sure what happened with your rebate, but I suggest you call as they might be able to work with you.

AT&T Rewards center is trying to pull the wool over its' customers's eyes. I ordered the Fast DSL in July 2008. I have not received a dime of promised rebates. There excuse was the checks were sent to the wrong address and that the checks were returned as non-deliverable. I was promised by two different AT&T Customers Services that the problem was corrected. I was told that I should receive the $125.00 by today 09/19/2008, not a fat chance in Hell! The two CSR never changed the address as I was informed by Hector and his supervisor Jessica today 09/19/08. Now i have to wait another 3 weeks, totaling over 10 weeks of waiting for a lie. I never had this problem with Bell South/Cingular. AT& T is quick to change your services but very slow to keep their promises. God help this country!

I have had the same problem, getting my reward. I got the u-verse for TV and highspeed internet and was promised $150. for changing.. I have stayed on the phone for over 3 hrs at a time getting switched to all over the United States and finally was given a number and the guy told me it was all fixed, I could go on line in 10 days and find how to redeem my reward..Right! I went on line to the rewards center and guess what? for the last 14 days it has not been there... I do not like being treated this way by a business just because they are BIG.. Not fair at all...

need my rewards $100

$100 rewards

when will my $50 dollar reward for getting internet express

i need my reward back

I have dealt with multiple rebates (10+) from Cingular/ATT and I have never once had any complaints. We had one rebate get lost in the mail and one that was expired. Each time I called customer service and they quickly and efficiently took care of the problem. This is why they tell you to keep copies of your submissions in case there are any problems. Seriously people, the company deals with thousands of rebates everyday, so some will fall through the cracks. As long as you keep track of your own submissions there should be any problem. You act like you are all perfect in everything you do and never make mistakes!

I ANTOINETTE BROOKS HAVE BEEN PROMISED A REWARDS SINCE 07/09/08 AND HAS ONLY HAS ONLY RECIEVED A TOTAL OF $50.00 AND STILL WAITING ON $100.00 and have been on hold for hrs and then transfered to another department this is the most mind bundling thing i have been though in my life and have no intensions of remaining a customer unless i recieve the rewards to put toward my bill take hed the rest of the world.

Signed up for the "bundle" in July 2008. What an endurance test! Was told that the first 30 days of Uverse 400 were free. thirty days were up on 9.7..called on 9.3 to cancel..told I could still enjoy until 9.7 since I was installed on 8.7...however I was billed on 9.6 for a service that I called to cancel on 9.3..after multiple times on the phone I did receive a credit...received rewards letter stating that the deadline for eligibility was 10.14...and it's sooooooooooooo easy..just go online..haha!I just made that attempt..tried to call the toll free number and I have to call back during working hours or access that same webpage that is not working...since I am an RN by trade and if AT&T had to compensate me the hourly weekend rate for all the time I have spent on the phone I would receive a nice check!

I went with AT&BADSERVICE 3 months ago. We were told we would get 100 rebate check. I have spent 3 hours last month going from reward center to bad service reps with broken promises. Tried again today with only having to be on little over an hour getting a promise of now a visa gift card. That IS not what we were suppose to get. She said thats how they do it...OK? Also chaged 95$ for installation fee's when it was suppose to be free install. Thats another story. Shame on AT&FRAUD SERVICE. Wish Verizon was in our area our friends love the service. BAD BAD SREVICE LIES...

It happens to me too, I changed from Comcast to ATT because of the rebate; I got the u-verse for TV and highspeed internet and was promised $150 as an incentive for changing. I have stayed on the phone for over 2 hours and got switched to all United States and finally was given a number but it did not work.

I redeemed my rewards back in August and according to their web site the status is "processing" I don't know what this means. BAD SERVICES, FRAUD AND LIES AFTER LIES.

ordered wireless net in aug 2008, was told would get $50.00 rebate within 3 weeks . as of todate .no rebate listed . in att rebate dept . if att is this way about rebates, what else do they say they do with our phone sys...

promised $50.00 2 times. No money yet.

Hi, my name is Amy, and I agree with all of the comments that I've read about AT&T.They are a gimmick!, I became a customer in August 2008 with AT&T, and they promised me a $100.00 rewards card.They told me that I would receive the card, within six weeks.I went online, and looked at my account.It stated that my reward card had been mailed out on September 16th 2008.I never received the card.My advice to everyone, is to contact The Better Business Bureau, because AT&T is wrong for false advertisement!

I also was promised a rebate...I had to call 2 or 3 times until I rec'd part of it...and so I called to check on the other part...they told me that "IT'S IN THE MAIL"...Please!I wonder if all employees of this part of the company have to go thru an exam on how well you are able to LIE! to your customer...so if you are a truthful person..you do not get the job...
Just tell your customers the truth...for as much MONIES as we are paying we should be treated with some respect...

I have not received my reward rebate checks$100 for signing up $80 router either and I call and call and get transferred just to be put on hold for another 10 minutes then i find myself holding on to hear "if you'd like to make a call please hang up and try your call again" . The sad part is that I'm a customer of 20 years despite all of the disappointments and let downs. Thanks AT&T for showing me what we mean to this company...

i have dsl, att and and satelite, i also was told a rebate of 150.00 would be sent.
but i guess this is like everything else, false add just to get one to sign up. i dont have a conf code.

This is NOT RIGHT! AT&T tricked my mother into switching, with promises, BROKEN PROMISES of switching from one carrier to them. We were told that she would be connected to DSL on 9/4/08 we informed them that she was moving and we wanted it connected at her new home effective 9/10/2008. They just connected her on 10/2/2008 she was also promised (2) months free service for the long delay without service, and was also promised a $150.00 visa gift card. Today is 10/21/2008. LIES, AT&T put the devil to shame they are bigger liars than the DEVIL and that is serious. All liars will not enter the kingdom of GOD...We are switching back to the other GUYS at least they come through on there PROMISES, at&t just LIES, Lies and tells more LIES. GET RIGHT AT&T.
UPSET, BUT CHANGING BACK TO ORIGINAL CARRIER

I have been trying to get my reward for awhile now
still no luck and time is running out on it ...
My order # is R3064171...Can someone please help me with this ?
My telephone # is [protected]...
I hope to hear from someone soon who can tell me what I am doing wrong ...
Thank You, , , , , , , , Darla Siereveld
P.S . I dont have a code # so I hope that my order # will work ...

This message is to all those who complaint. You have to maintain service for 21 dys then once you have met those requirements you can then go on to att.com/reward center or you can call into the center and someone can help you. It then takes 4-6wks to rcv your rebate. This message is for Darla Siereveld, I will personally check on your rewards Friday October 24th to see whats going on with them. I will make notes on your account.

we have been trying since 11 august 2008 to receive our reward. still nothing. tried the reward team @[protected] but to no avail. we have been a customer for 42 years, through four states ! so much for loyal customers.

I switched from Charter Telephone to AT&T 1) because Charter kept screwing up my bill and sending me 1 1/2 months worth of bills monthly and 2) becaused I was promised money/rewards to switch. I was told that I would recieve my $100.00 reward for switching my local and long distance to them 08/09/2008 and it would take as long as 1 1/2 months to recieve my reward. I even went in store to ask a rep. there and they said the same thing. Okay- whatever I can wait right? Well 3 months later and I still have not recieved my reward. I called them multiple times and only the last time I called them did I get my reward sent. All I can say is that as soon as I get my reward I'm gone from this company. I'm just going to stick just to my cellphone! I was sure that if I was going to switch I was going to get everything I was promised. If the company already screwed up on the very first promise they made to me I can't possibly have any trust that they won't screw up every promise after that!

Getting anything from AT&T aside from the runarnd, is like pulling teeth. I whole heartedly agree w/ everyone who has trashed their crummy system regarding their rebates. One has to hope they live long enough to see their rebate. I too have called numerous times. Funny how each rep will say something diff than the one b4 them. I love the idea of Uverse, but if they're going to sell it by promising rebates when you sign on, then the better deliver.

HOW DO I REDEEM MY 75.00 REBATE FOR WIRELESS INTERNET ROUTER?

how do i redeem my 75.00 rebater for wireless internet router?

I ORDER A BUNDLE PACKAGE BACK INAUGUST 2008, I NEVER RECEIVE A CHECK FROM ATT. I THINK IF YOU WERE PROMISE A REBATE YOU SHOULD RECEIVE ONE .I SWITCH MY SERVICE TO ATT,

They made several mistakes, connecting me to internet. Saying my modem might be bad. Mr. Johnson, said if I would go ahead with my order, that I would not be charged for modem of $75.00. Another lady told me to wait for card to come in mail and I would still get a $50reward for joining att.net.
I expect both on my bill this month. My internet was not hooked up till the 12th, and was suppose to be on the 7th. I don't want to be charged for those five days, I don't want to be charged for the modem as I was told by Mr. Johnson, and I want my reward told to me by the lady. Please do as att affiliates told me.
I've have trouble with this phone number since putting it in a few months back. I have been a customer of bell south, now att over fifty years.
Thank you
Brown Freeland

I was told by the AT&T representative who came to my door
seeking to sell me your service. After quite a lenghtly conversation, I agreed to subscribe to your service for ATT UVerse service. I was told I'd received a refund after 30 days.
She asssured me this was correct. I only received your mail
today giving me the email address to apply. Then it told me
it would take another 4 - 6 weeks to receive checks ($100 for
each claim). It appears that your representatives tell you anything to get you to cancel the service you have, in my
case Time-Warner. I wonder how many other incorrect things
I was told in order to get my service switched to AT&T. I would
appreciate my checks ($100 @) be sent as rapidly as possible
as I have to pay the penalty fee to Time-Warner. Please don't
disappoint me with your service and responce. I would like to
feel that AT&T is not in the rip-off business. Thank you.

It appears you have received MANY complaints about your
promises for rebates. This tells me you either don't care about
what was promised to your new customers and something
is lacking with your system, from the rep who comes to your
house to your rebate services. I would like to hear from you
and be confinced that you are not giving this poor a service.

okay here's a couple pointers for getting your rewards. 30 days after you have active service is when you can get them. i know sales reps will tell you it's in the mail. it's not in the mail and you do have to wait 30 days before you request it. if you don't request it you wont get it. after you wait your 30 days you can go to the website att.com/rewardcenter or call. if you go to the website don't search for it or you wont find it put it in the acual address bar. if you have a uverse account you must put in ur account number or you wont be able to pull up you rewards, it's a 9 diget number starting with 100, 101, 102. and you must wait 4-6 wks for the rewards, cks come in about 3 gc will take 6wks. and with using those you have to use as credit, you can't use as a gas pump and if ur trying to buy something for more then you have on the card you must pay the difference first. and if you ever need to call the reward center make sure you know when you ordered and what rewards you were promised, and no they can't see your account so they don't know what you have. and if you are promised a 125 cable switch be careful, the sells reps are putting people in for the 50 cash back for the dsl instead of the 125 and if the 50 gets put in it makes you uneligible for the 125. hope this helps

i have been trying to get my rebate also.i was told i would get $100 and also unlimited long distand with the plan. so i called and called. told me that i didnt get the fast enough DSL to get the rebate. this was after 3 calls and was told i could get $50 back and the shipping and handling of $12.95. i did get the s/h taken off my phone bill but not the other money. will call again and try to talk to a supervisor about it. wish i would have went with the cable company for the DSL

I just got off the phone with the rewards center and guess what...they wasn't much of a help. I have been waiting on my $50 rebate since November 08. I called on 12/2/08 to confirm if they had my new address and the rep stated they did. In the mean time I checked the status of it on the net and it should shipped 12/9/08. So I figured I would give it a couple of weeks. By 1/8/09 I calld back to inform I never rcvd a chk. The rep read me my old address (meaning that it was never changed to begin with) so from that point she clearly stated it would be updated and another check will be sent. Well i called today and guess what I spoke to 2 reps that told me it had been cashed on 1/17/09 and that "IIIIIII" had spoke to someone about it being cashed and they were sending me a copy. Well guess what...if my address was never updated until the beginning of jan, then the chk was sent to the incorrect addr. CLEARLY AFTER THE PURPOSE OF MY 1ST CALL WAS TO CONFIRM THAT THE ADDR WAS CORRECT! The 1st rep was very helpful...the 2nd rep was very rude! Gosh I wish I could remeber his name. It all came down to me speaking to his supervisor who stated they are not responsible for lost/stolen chks...which i truly understand. Her name is WENDY from the ILLINIOS reward site. I told wendy that I will be filing a complaint b/c I don't feel it was my fault they sent it to the incorrect addr. Wendy basically told me OH WELL there's nothing they can do. I asked her what was her manager's name and could I speak to them. Guess what she told me...she can't give that info and they do not take calls. Now what kinda customer service is that. i am a customer service supervisor and i be d*** if we told our customers that. My a** would be through! I really needed to vent after that call.

I have a problem with ATT rawarding too. I bought dsl internet and they gave me 2wire dsl modem/router, and i paid for it 79, 99 and they said i gonna get check with my money back. It was in November 2008. I can find on www.rewardcenter.att.com that they received my reward but they not mailed my check yet! GOD, its over 3 months and they dont have time ? At ATT store they gave me number (877)722.3755 but they dont know anything, and they gave me number (877)258.1427 and a nice automat-lady said me that i can ### myself coz they are working only monday-friday, and today is saturday...

I called ATT about a question. Then they told me I could get ultra internet, phone service with all the extra features including free long distance, and satellite tv for 64.99. Four times I asked the rep is for everything except taxes? "yes" she always said. Well guess what, a week later going online I found out it was going to be nearly 100.00 for just basic phone, internet, and satellite, without taxes. I contacted by phone and sent a letter to get my 480.00 early cancellation fee waived but they said no. So Im stuck. I was lied to by the sales rep and the installer. And Im furious. Now I read about these rewards problems, mine is not showing up anywhere for 125.00. I think with all these complaints we ought to take these complaints to better business bureau or some higher authority. It is very bad when a company such as ATT pulls such stunts.

When I signed up for Uverse I was told I was getting $200 cash back. When I got the rewards info it said $100. Then I kept going to the rewards page and checked to see if it was ready to redeem yet and I entered my phone #, it said no info available... After it had already expired I found out that you have to give your account # to check status. The rewards homepage gives you the CHOICE of phone #, account # and something else. Anyways, the cs agent reinstated my first one for $100 and then patched me though to a specialist for the other $100 ($200 total, as I was promised). The special seemed more than happy to take care of that for me and said I should check for it in 7 days. So today, being day 7, I check for the status and it says I am only getting a $40 check?!?! So again, looks like I'm going to have to call them and see what the issue is. I guess all companys are like this when it comes to rebates, you have to work for them...

I agree, I just signed up for service in March 2009. I was told that if I ordered on-line that i would reciieve $50 cash back, a visa gift card and a mail-in rebate for the wireless Gateway of $79.99. So far, I've only recieved the $50 cash back in thr form of a check. I nenver recieved confirmation of the "rebates". I calledd AT&T several times only to be on hold for up 30 minutes, transferred around and back to where I started. The few answers I got were to check on-line or wait "a few more" weeks. Does some one out there know if a class action law suit can be done?

Hiya, I filed this last week under a different heading. Just let me add -- that I've yet to receive the $50 rebate (THE $125 PROMISE NEVER MATERIALIZED)and neither of my $75 CREDITS have been applied. LIE AFTER LIE AFTER LIE FROM AT&T. HERE'S MY ORIGINAL COMPLAINT:
WARNING! DO NOT CHANGE YOUR INTERNET SERVICE TO AT&T AND THINK YOU WILL GET THE $125 REBATE THAT WAS PROMISED! I changed my service from Comcast on March 3, 2009, primarily for the purpose of the $125 rebate. I did all of the dirty work (crawling around under desks and tables to unplug the old and plug in the new wires, etc.). I was told by AT&T personnel at the time I placed my order that, not only would I get the $125 rebate, but I would get an additional $50, plus a $50 gift card for the change in internet service and other bundling additions. I got the $50 gift card last week. When I checked the Rewards center, I saw a $50 rebate listed, but nothing about the $125! I spent over 2 hours on the phone yesterday -- a beautiful Saturday afternoon -- to be transferred time after time and be told time after time -- that they could not "STACK" the Rewards! HUH? STACK? First of all, I changed because of the $125. Period. The additional rewards were told to me and I was unaware of them. EVEN IF what they say is the case (which was never disclosed), would not a reasonable person expect to receive the largest reward over the smallest? I was livid! I will be switching my service back after this is taken care of. I will NEVER trust AT&T again as they do not stand behind the promises made by their sales folks nor their written propaganda that is mailed! Seems to me that this should be a federal offense to use the mail system to send fraudulent material! In any event, I was eventually told they would credit my phone bill $75 (only after I asked to speak to a supervisor after being told the customer service clerk could do nothing, and never offered me the opportunity to go to someone who could -- until it was I that specifically asked to speak to the supervisor). I, of course, accepted the gesture, but I am not happy as I was totally SCAMMED into thinking I was getting the $125 reward for switching my Internet Service. LIES, LIES, LIES -- SHAME ON YOU, YET AGAIN, AT&T. Somewhere on another blog, it was suggested that a class action suit should be filed and I am all for it. Sign me up!