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Today a charge of $14.95 popped up being charged to my account. I neither looked at nor ordered any service for audio books or any other book at any time from any provider. Worse yet, this would have been an ongoing monthly fee for a service I did not order.
I am now told my card will be de-activated and I 'may' get a replacement within 7 to 10 days and after that another 7 to 10 days for the fraud to be credited to my account. This is terribly disturbing. I have requested a refund but I am the one who will be inconveniently affected for several weeks from now.
I feel I am lucky to have caught this charge for a monthly fee not ordered. Just think how other people will feel if they don't notice the fraudulent fee.
I just got informed that I've been charged monthly for 3 months, I never gave them my card number and really have no idea who did it. So so frustrated. >:(
So yes they will refund your money
They stated someone had my account information and was using my card number
Here is the email I got after the call they were very receptive and it was pretty easy to get the information removed from the account
Thank you for contacting Audible!
As requested, a refund in the amount of $29.90 has been issued to your credit card. Depending on the bank, a refund can typically take about 7-10 business days to appear in your account. We've also removed your credit card from the account wherein the charges occurred. We're sorry for any inconvenience this may have caused.
Thank you again for contacting Audible. If you would like more help, contact us. We are here for you 24 hours a day, 7 days a week
THIS ISN'T - EXACTLY - A SCAM! You can CANCEL it HERE: https://audible.custhelp.com/app/answers/detail/a_id/6738/~/how-can-i-cancel-my-membership%3F
When you use your Amazon account, you can - inadvertently - accept offers for free periods of some service. If you don´t pay attention and cancel it on time, it ´lll initiate periodic charges through any of Amazon registered payment methods you have .
You can have charge in several cards, almost randomly, and that's why you do not notice it.
The good news is, if you never used anything from Audible.com, they understand the misunderstanding and - very kindly and easily - initiate a process to reimburse you 100%. I suggest call to [protected]
Thank you for posting this! I was charged this monthly fee for over a year without having ever made an order on audible! I have called them, and they have re-funded me the equivalent of 8 months of fees. I isn't the totality of my loss, but it is the best the lady on the phone could do. My call has handled professionally and with care. Make sure you call them as soon as you realize this!
Let's get real here folks. This is a scam where they steal your money. They will give it back if caught. (Do we let bank robbers go if they return the money?) They keep adding posters to these threads to try to legitimize what they do but it is fraud, out and out. They don't have to prove you signed up and the majority of folks have no memory of signing up or even knowing what Audible is.
This will end up in a class action and it will cost Audible and Amazon, but for now they don't care. They have access to your info and will to to great lengths to find ways to charge you until you get so fed up you call them out. This is a bad company and they are trying to screw you. This isn't just people who signed up and regretted it. They are taking liberties with their access to your accounts. Identity thieves go to jail for this, but they do not. This is criminal.