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2.3 3 Complaints
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Auto Module Source Complaints 3

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S
1:10 am EDT

Auto Module Source scammed me out of $300

needed a replacement computer for my truck as it was converted to stick from auto told them the run down gave the vin all the numbers they asked for they said no problem they had one on hand but had to buy the injector drive as well for $984 they sent it right out, didnt work all my lights came on no tach no temp and glow plug lights stayed on, sent it back another was sent (looked the like exact same one) and did the same thing the second time we sent it back no contact from them at all when we called them they said they would not be sending another one but would be sending a refund I thought no problem days went by nothing called again the said they sent it the day before but are only refunding me 684 and charging me 300 for a restocking fee...on 2 units that they said would work and didnt and are clearly not in working order I got a I left a message for my manager and have had no response for over a week. We have gotten the bank involved this place is a SCAM

Desired outcome: I want my full refund

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W
10:57 am EST

Auto Module Source Return refund

I purchased a PCM from Auto Module Source over a month ago. The item did not fix the problem in my car and I called to ask if it could be returned. I was told that the return was being started within 14 days so they would not charge a restock fee. I sent the pcm back and provided full shipping information. I checked back later after the item was delivered only to find that they had charged a restock fee. I called in and was told that they had made a mistake that they would refund the restock fee. I waited another week and called again only to be told I needed to speak to a manager. The manager discussed it with me and then said again that they would send the issue to billing and I would be refunded. I waited another week and called again and then this morning was told they are not going to refund the restocking fee despite telling me twice that they would. It is not the money that bothers me so much as being lied to twice by two different departments. At best its bad customer service and not knowing what to tell a customer, at worst its lying to a customer and fraud. I simply want what they told me they would do in the first place which was to refund all my money including the restocking fee.

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C
2:38 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Auto Module Source Stay away from these jerks

I sent in an ECU for remanufacturing ($299 plus overnight return shipping) and of course mine was "unrepairable" so it would be an additional $200 dollars for one from stock. They promised immediate shipment... that never happened. Initially, when you could get through to them, they would give you an appology and then make another promise that never happend! After a week of this, they just stopped responding alltogether and you can't reach them at all. To make matters worse, they have the original ECU and my wife's truck is dead-in-the-water.

This company is a division of AutoLogix Technologies, LLC (same Address) and has the BBB mark on their website, but I found out that they are NOT endorsed by the BBB and actually have a rating of "F". )I wished I had checked this out before.) We are out $537 dollars, our original ECU, and have a dead truck... STAY AWAY FROM THESE JERKS!

PS - Right after the initial charge of $337 on my C.C., our card was compromised and we had to cancel it. I've never had this problem before. I can't prove that it was them, but now I find it highly suspicious.

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Jdsvc
Oceantuckey, US
Sep 04, 2021 1:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Supper nice when you call and willing to change to standard program I explained the importance of my work truck I send my ecm that I know was badly burnt and one I got out of a running truck that I purchased my std trans from but wrong year by 6 months that I told won’t work till I did tons of research and found it would have so I paid 1400 for one out of Canada they said they programmed but when it showed and I installed all sorts of lights showed up so I sent back over night a month later I received it back same thing I called the guy said he checked it and tried it in his truck (how) they are vin matched to several other modules and the energetic nice guy turned rude so I then spent endless hrs doing research tearing my entire harness out buying specialty tools no change called for the pin out they supposed installed he switched me to a super rude lady that said no we don’t do that send back so I can wait another month to have it not work plain and simple i get no com the pin out for a std 04.5 I purchased and didn’t have to change anything since I had a smarty tune on old ecm making it std and had a 05 apps that I had already re pinned years ago and had no shorted wires open circuits after leaving it attached and to power like he said to now I have shorted sensors that I tested before and were fine but I own a special lap top that I just ordered a special adapter for that hooks straight to ccd Cummins port on the ecm that will allow me to see what program they installed if any stay away from them I’m about to spend 98, 000 on a truck so I can keep my company alive just horrible people once they’ve gotten your money ps is it even legal for them to not give me pin out to check if they did what they claimed to have done buy a truck from dodge go to bodybuilders.com and they give it to you all wiring diagrams absolutely no aloha

B
B
bilsevens
US
Sep 07, 2016 8:40 am EDT

Never order from this company, BEWARE! This place should be investigated and shut down!
After ordering a computer, they never shipped it, Said I gave them wrong CC info but now was OK even after I didn't resend info, GUY didn't want to eat overnight shipping and was very rude and didn't want to help!

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Overview of Auto Module Source complaint handling

Auto Module Source reviews first appeared on Complaints Board on Nov 11, 2009. The latest review scammed me out of $300 was posted on Apr 16, 2021. The latest complaint Stay away from these jerks was resolved on Nov 11, 2009. Auto Module Source has an average consumer rating of 2 stars from 3 reviews. Auto Module Source has resolved 1 complaints.
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  1. Auto Module Source Contacts

  2. Auto Module Source phone numbers
    +1 (888) 672-4816
    +1 (888) 672-4816
    Click up if you have successfully reached Auto Module Source by calling +1 (888) 672-4816 phone number 0 0 users reported that they have successfully reached Auto Module Source by calling +1 (888) 672-4816 phone number Click down if you have unsuccessfully reached Auto Module Source by calling +1 (888) 672-4816 phone number 0 0 users reported that they have UNsuccessfully reached Auto Module Source by calling +1 (888) 672-4816 phone number
    954-999-2305
    954-999-2305
    Click up if you have successfully reached Auto Module Source by calling 954-999-2305 phone number 0 0 users reported that they have successfully reached Auto Module Source by calling 954-999-2305 phone number Click down if you have unsuccessfully reached Auto Module Source by calling 954-999-2305 phone number 0 0 users reported that they have UNsuccessfully reached Auto Module Source by calling 954-999-2305 phone number
  3. Auto Module Source address
    4690 SW 83rd Terrace, Davie, Florida, 33328, United States
  4. Auto Module Source social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

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