RockAuto Auto Parts
Reviews and Complaints

i been buyin car parts from rockauto for a while now and they always come thru with the goods. they ship fast and the parts are always the right ones. never had a problem with any of the parts i got from them. highly recommend if you need car parts.

rockauto.com is a website where you can buy auto parts. I ordered some parts from them and I wanted to cancel my order, but I couldn't. It was a bummer. Also, the quality of the parts I got wasn't very good. I bought two front axles and they didn't last very long. They wore out in less than two years. That's not very good.

RockAuto Auto Parts is the real deal. I've been using them for years and they've always taken good care of me. I've saved a ton of money by ordering my parts from them. They're definitely the best online company to get your parts from. Even when you add up the shipping cost, you still save a lot of money. I highly recommend giving them a try. You won't be disappointed.

I ordered some parts from RockAuto Auto Parts and I gotta say, they came in on time. The prices were the cheapest I could find, which is why I keep coming back to this website. I tell all my friends and family to use it too. The service is fast and they don't mess around. You guys are the best!

RockAuto Auto Parts is a website that sells car parts. I recently had an experience with their customer service that was not very good. I accidentally ordered the same part twice, and I tried to cancel one of the orders within 5 minutes of placing it. However, the order was already "in processing" and I was unable to cancel it. I sent an email to customer service immediately, but I did not receive a response for 5 days. When I finally did receive a response, they told me that there was nothing they could do and that I was stuck with the extra parts.

I was very frustrated with this experience. It seemed like RockAuto Auto Parts did not care about their customers at all. I understand that mistakes happen, but it is not fair to treat customers poorly because of them. The duplicate order was processed because the first order crashed, which was not my fault. I just can't understand why treating their customers like that is part of their business model.

Overall, I would not recommend RockAuto Auto Parts to anyone. Their customer service is terrible, and they do not seem to care about their customers at all. If you need car parts, I would suggest looking elsewhere.

I gotta say, I had a pretty bad experience with RockAuto Auto Parts. I mean, is it even possible to leave negative reviews? Because that's what I would give them. I don't think I'll ever buy from them again. I even reported them to the better business bureau.

So here's what happened. I ordered a part from them and when it arrived, it was in a repackaged box that was crushed and badly damaged. It was obvious that it had already been returned to them before. And to make matters worse, it was the wrong part! So I returned it, hoping to get my money back. But they refused to refund me, saying that it needed to be returned in the "original AC Delco box". How was I supposed to do that when they didn't even ship it to me in one?!

I'm not the type of person who wishes ill will on anyone, but this place has made me make an exception. I'm out $230.00 and I'm pretty upset about it. I wouldn't recommend this place to anyone.

I been using RockAuto for a long time now and I gotta say, I've ordered a ton of different parts from them. I mean, I'm talking hundreds of parts from all sorts of categories. And you know what? I've only had a couple of parts that were messed up. But you know what's great? Getting a replacement was just as easy as ordering the part in the first place. I mean, I've had more trouble with my local auto parts stores than I have with RockAuto!

Now, I know some people might be worried about shipping times, but let me tell you, it's usually only a week or less. And that's without paying extra for shipping. I mean, come on, that's pretty dang good if you ask me. But here's a little tip for ya: be careful with the "wholesale closeout" parts. They're closeout for a reason, you know what I'm sayin'? So just be aware that you might have to return them or opt for regular stock to be safe.

But overall, I highly recommend these guys. I mean, as long as you don't need the part right away, you're good to go. And even if you do need it right away, they've got an overnight shipping option. Sure, it might bring the price up a bit, but it's still cheaper than going to your local parts store. And let me tell you, this site has saved me a ton of money over the years. So if you're looking for auto parts, give RockAuto a try. You won't regret it!

I gotta say, my experience with RockAuto Auto Parts was not a good one. I mean, if I could give them a zero rating, I would. The first time I ordered from them, they sent me the wrong part. I had to fight tooth and nail with them just to get them to take it back. And then, to add insult to injury, they only gave me a short period of time to drive 45 minutes to the nearest shipping center to send it back. But, of course, I missed the deadline because the hours were shorter due to COVID.

My husband convinced me to give them another chance, so we tried to order from them again. First, we tried his credit card, but it came back with an error. Then, we tried my credit card, and it said there was a problem too. Finally, we used PayPal, and that worked. But, guess what? They charged both of my credit cards anyway!

And, to top it all off, they don't even have an email or customer service number. How are you supposed to dispute a charge with Visa if you can't even contact the company? It's impossible!

So, let me just say this: if you decide to buy from RockAuto Auto Parts, be prepared to get scammed. That's just the way it is.

The prices at RockAuto Auto Parts are mostly reasonable, but don't expect any help from them. I've bought from them before and had some okay experiences. I was just trying to buy some semi-metallic brakes for my car. The rotors and calipers I got were right, but I can't wait another week to get new brake pads. There's no one to call, so you can't fix issues quickly if there's a problem. I'd only use them if there are no other options.

The shipping prices are very high. So, if you're not getting a really good price on the part, forget it.

The online catalog is not only confusing, but it's missing information about what you're looking at. So, you're left to try to figure out what's not there.

There's no customer service, and that's the problem. I received the wrong brake pads. My mechanic had to buy others locally. Then I had to pay 60% of the price to send them back. I tried to explain this in an email, and they literally said you have to pick the right parts - it's all on you. No customer service. Don't waste your time or money. These people won't help you. I'm voting with my feet.

So, I recently had an experience with RockAuto Auto Parts and let me tell you, it was not a good one. I needed a catalytic converter for my car and thought it would be easy to find on their website. However, my car required a specific type of part that was not the OEM soldered ones. I ended up paying a lot of money for a Western part that was supposed to fit my car, but when it arrived, it was used and not even the right part. I had to order another one, hoping it would fit because the picture looked just like the original. Unfortunately, it was about 2 inches too short.

Neither part fit my car, so I had to return them. However, the labels they sent me didn't print correctly, so I had to write them manually. I sent them to the same warehouse, but they never arrived. I paid $15 to send them back, but I never heard anything from RockAuto. They don't even have customer service, so I had no one to speak to about my issue. It was frustrating to deal with a website that only cares about selling you more parts, even if they are janky.

Overall, I would not recommend RockAuto Auto Parts to anyone. Their website may seem easy to use, but their parts are not reliable, and their customer service is non-existent. It was a waste of time and money dealing with them.

i ordered sum parts from rockauto and it took forever to get here. like 8 days to 2 weeks. that's way too long for me. i ain't got time to wait around for my car parts. this is gonna be the last time i buy from them. i need my parts fast and they just ain't cuttin it.

rockauto.com is a website that sells auto parts. They have some problems with their customer service. It's not very good. They also have a system that's not complete. If you want to return something, you can only do it if you haven't used it.

I don't know if it's just a bad part or if I did something wrong, but it's annoying. The website is easy to use and they have a lot of parts to choose from. The prices are usually pretty good too. I've ordered from them a few times and haven't had any major issues. Sometimes the shipping takes a little longer than I'd like, but it's not a big deal. Overall, I'd recommend RockAuto for auto parts. Just make sure to double check the part before you install it to avoid any issues like I had with my wheel bearing.