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Autobahn Imports Complaints 1

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8:25 pm EDT
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Autobahn Imports Car not as advertised on internet

I strongly recommend - DO NOT do business with Autobahn Motorcars in Fort Worth. Through the internet, I bought a car from Autobahn Motorcar Group. I was told by the sales person, Mike Greenfeder, that the car had been inspected and was in beautiful condition and did not need any repairs. When the car was delivered to me, the first thing I noticed was that the emergency brake lever was loose, and when I pulled it, it came all the way up and hit the arm rest, it also did not stop the car from rolling ($65 fix), after about 2 days the battery died ($215). I jump started the car and took it to my mechanic to replace the battery. I asked him to do an inspection as well. My mechanic found that several parts needed to be replaced. These included: Front brakes and rotors (were worn to about 99%, $820), High-pressure power steering hose was leaking ($475), Muffler hanger was broken and muffler was dangling on one side ($65), Transmission fluid was bad ($125), the alignment was checked and it was determined to be out of alignment ($130), I had even specifically asked about the alignment before I bought the car and was told that it did not need an alignment. Also, the headliner fabric is un-glued and is bunching up near where the headliner meets the dash (not fixed). On top of all this, the car's A/C system has a strong urine smell (have not been able to fix this, have done the Frigi-Fresh treatment 3 times, still smelling). I have receipts for all of the fixes mentioned above. I contacted Autobahn Motorcar Group and Mike, the salesperson, blamed everything on either human error on his mechanic's part, or he said my mechanic must be "too picky". I have known my mechanic for 7 years and trust him completely (he also has excellent reviews online). I believe this car had a lot of problems and that because I was an out of state buyer, they took advantage of me. Also, one more thing I forgot to mention. The car was supposedly detailed before shipped to me...maybe they detailed part of the car, but I found it COVERED in white dog hair and I found vomit under the seat when I detailed it myself. I have made an official complaint with the BBB (Better Business Bureau) I strongly recommend - DO NOT do business with Autobahn Motorcars in Fort Worth.

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abusedandused
Grand Prairie, US
Jan 11, 2013 7:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Also purchased a supposed brand new 2009 VW Routan in August of 2009. In January of 2013, we found out when getting it appraised for possible trade-in or private sell that driver's side door and liftgate had been painted and received a less than market appraised value. Ran a CarFax and it came back clean. CarFax showed the times we had taken it in for maintenance. Called dealer and asked if it had ever been in a wreck. After a couple of days, called dealership back and they admitted that the vehicle had been involved in a wreck by one of their employees. We then demanded our money back and for the rest of the loan to be forgiven. They refused, so we will be filing a lawsuit under the Texas Deceptive Trade Practices Act. Stay tuned.

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Overview of Autobahn Imports complaint handling

Autobahn Imports reviews first appeared on Complaints Board on Jun 2, 2011. The latest review Car not as advertised on internet was posted on Jun 2, 2011. Autobahn Imports has an average consumer rating of 1 stars from 1 reviews. Autobahn Imports has resolved 0 complaints.
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  1. Autobahn Imports Contacts

  2. Autobahn Imports phone numbers
    817-336-0885
    817-336-0885
    Click up if you have successfully reached Autobahn Imports by calling 817-336-0885 phone number 0 0 users reported that they have successfully reached Autobahn Imports by calling 817-336-0885 phone number Click down if you have unsuccessfully reached Autobahn Imports by calling 817-336-0885 phone number 0 0 users reported that they have UNsuccessfully reached Autobahn Imports by calling 817-336-0885 phone number
  3. Autobahn Imports address
    3000 White Settlement Road, Fort Worth, Texas, 76107, United States
  4. Autobahn Imports social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
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