Autonomous
Reviews and Complaints

The reviews and complaints recently posted by others do not reflect the experience I had with Autonomous when I placed an order for a desk base and cable tray at the end of March . They were shipped promptly and arrived within a week. I added my own butcher block top and have been using the desk working from home every day for the past several months. I couldn't be happier with the finished product. I hope the Autonomous can improve upon the issues others are currently experiencing because I was very happy and would hope to do business with them again in the future. My suspicion is that the demand for their products has increased so much due to the pandemic and they just can't get stock fast enough to ship out.

This company is awful. The shipping for this company is unsafe. For most of their products is over 100 dollars. However, instead of protecting them through out shipping they ship the product with out needing a signature. Thus my chair got stolen. Side note: This chair took over a month to ship out. Then when they finally agreed to send me a new chair they told me a date in which they will send me a shipping label however, again they lied and didn't send me one. Now they are refusing to respond to any of my emails and have left me in the dark. This company has made it super hard for me to receive my chair and their customer support is awful. I just want a refund at this point and when I sent them an email regarding this they wont reach back to me. I feel cheated out of 300 dollars.

Like everyone else, I had a negative experience with Autonomous.ai and their horrible shipping. They're not far from me so I even offered to go pick it up but their policy for pickups is notify them 24 hours prior (good luck getting a hold of someone) and then only on Tuesdays and Thursdays. Reached out to Josh on the customer service team and he was no help and told me I was wrong for trusting their website when the order was marked as shipped. Now my order just says 'Invalid Date' when looking at estimated delivery. Expressed my frustration with Josh and his lack of support and told him I would end up leaving a bad review and his response was "Sounds good buddy. I'm trying to help you but clearly you aren't looking for help.". Clearly their customer support doesn't care because this company is rotten all over the place. Would not recommend.

Ordered a desk in june , shipping date was a month back. Despite the already negative reviews, i thought give them a chance. Pinged them multiple times to confirm if they can ship on the date or i can just cancel. Extremely hard to get replies from them, they said the order has already shipped on the actual date. However, order has not shipped till now. They lie about shipping, they just generate shipping labels and then mark it as shipped. When u ask more they will blame it on shipping carrier that they are not picking up.. Can u imagine all shipping carries like UPS , Fedex, etc not picking up packages for weeks? And this is only for their packages.. Look at their facebook page, you can see everyone complaining about this.. I really regret ordering from them and would wait for 1-2 days and then just file a complaint.. PLEASE STAY AWAY FROM THEM.

I can't believe I have to waste time here to write a complaint. This is my first complaint to any business ever. This company is wasting my time by lying to me the order has been shipped to the Fedex, and then said its FedEx's fault not having it delivered to me. Fine, so I called FedEx, they said they NEVER received the product and the only thing they got is shipping label! I sent an email like 3 weeks ago, no reply yet. I contact them thru IG, the person seen the msg and did not reply back to me. They took off all the bad comments/reviews on their website, if you are looking to buy from them be careful, don't just read reviews from their website, the price is $200-$300 cheaper than the major brand like Javis but the shipping time is a nightmare. I placed my order around July 14th now almost two months, they haven't shipped out my order yet...

"So far sooo good :) I've had an Ergo Chair 2 at my office for the past couple years, and have loved it! Previously had some back pain, and it was totally relieved by the Ergo Chair. So when I had to start working from home due to Covid I knew I had to replace the OfficeDepot office chair we had. The Myo Chair is great! Comfortable seat bottom, love the leg rest. The back is comfortable and breathable, and I actually like the arm rests better on the Myo Chair than on the Ergo Chair. Negatives are the head rest which need more tension on the slider, it keeps sliding down on me if I don't have it adjusted just right, and the lumbar support, which does the job, but like the headrest slides around on it's own more than it should. Still great considering the price, but these two things kept it from getting 5 stars from me...wish I could do 4.5 stars, because that's where I think it belongs."

Ordered the Ergochair 2 on May 13th with the understanding that it may take a little longer for shipping due to Covid concerns. Fast forward to June 5th and received an email that my chair was almost ready to ship. Then on June 10th I recieve another email saying there was a delay and my order will now ship between the 18th-24th. I want to be able to give a positive review about my experience with the chair but every day I am regretting the purchase more. It is impossible to get in contact with customer support even though the company is incredibly active on social media such as Instagram and Twitter and constantly answers comments on those sites. If your product is back ordered which clearly seems to be the case with so many of these customers you need to communicate that. This cant all be on FedEx, I've ordered 2 different items shipped by FedEx in the same time frame and received them in

Waited over a month for my chair to arrive. Only a few days after the original estimate, but they pull a shady move and put status to "shipped" when its really only "shipping label created". The product sucked so I wanted to return it per their policy. Now I can't reach anyone! They have shut down phone and chat, so e-mail is the only option, and they don't respond. I know its been tough with COVID, but they should do something about it instead of just ignoring their customers - like stop accepting new orders, hire more people, extend working hours. Its been a week. I'll give them another week, then dispute with my credit card. They are definitely super shady in general. They give out lots of free product for people to review, which are usually glowing. I think they delete all negative reviews on their website too. The Ergochair 2 sucks by the way. Seems awesome at first with lots of adjustments, but can't stand sitting on it for more than an hour, as it makes my butt and legs ache, no matter how I adjust it. Plus the headrest places too much pressure on the neck. The warranty and return policy and such mean nothing if you can't reach them!

I ordered the Ergo Chair 2 on May 9th and patiently waited until 6th of June as order details mentioned shipment data as 6/6. But on 5th I received an email stating that the shipment is delayed by a week and the new shipment will be 12th. So, I waited again for a week and to my surprise, I got another email on 12th stating that the shipment is further delayed with a new shipment date on 18th. So, I reached out to their customer service team via chat (with wait time around 3 hours) to see what's going one. The customer service team assured that the item will be sent by 18th. So I waited a few more days and reached out to the customer service team on 17th as I did not receive any notification by then, To my dismay, they said the item is further delayed as it is backordered. At that point, I asked the representative if they have any other chair like Myo or another color in Ergo Chair 2 in stock, but she said both the models are backordered. So I ended up canceling the order so that I can use the money elsewhere. Please note that they charge your credit card once your order has been placed not when they ship out the item. One logical explanation is that Autonomous has a lot of B2B customers who get more priority due to large orders so they are probably keeping B2C customers in low priority causing delays to customers like me. I wish I hadn't ordered the item as my experience has been bad so far. I'm sure I will not order any item from this business again and will not recommend it to anybody.

The chair is alright but the company has absolutely fraudulent business operations going on. I would absolutely NOT recommend this company or any of their products. I bought the Myo chair on October 5, it got shipped to Canada Oct 8. I tried it out, it was way too big for me (I'm 5'2, 120 lbs), the back did not lean unless I pushed against it, and sitting on it for a whole day strained my back way more than the cheap plastic chair I have currently. I then took the chair apart (it took a good part of a day) and initiated the return process as they needed photos the chair was back in the box BEFORE the 15 day return period for Canada. We went through the website and submitted the request with all the information and pictures but never received an email confirmation that it went through. A few days later we tried again, having not heard back at all the first time - still nothing, no email, no confirmation. Then starts the back and forth with customer service - we tried calling MULTIPLE times, but their phone line always hangs up automatically after 5 mins of hold time. Then I reached out via SM and email. Their response was simply that they didn't receive the return request and therefore could not process it. This is complete negligence as it has to do with their website and is completely out of the customers control - how are we supposed to request a return when the ONLY way is through a form on their website that DOESN'T WORK? And they refuse to own up and say that there is something wrong with the website EVEN THOUGH there are previous complaints from other customers about it. And to this day they still refuse to accept the return.

Even though Autonomous has a group discount with my company, I can't in good faith recommend their horrible customer service to anyone. I ordered a stool in early May, with the understanding that there was a two month delay. This was fine, I was willing to wait, and I also understood that COVID is disruptive to company supply chains. Cut to early July, I still haven't heard from Autonomous yet. Finally, they notified me they were going to ship out my stool a week late (which was unfortunate because it was the exact week that I was not in my home). This was when the nightmare REALLY began. Understandably, their customer service is taxed but the following is embarrassing and reprehensible: (1) Wrote offline to a customer service rep named Windy: she said she could delay the shipment. UPS picks it up from the warehouse the next day anyway. (2) In panic, try to contact the live chat on Autonomous' website. I was 50 in the queue and I managed to get a rep who assured me he could tell UPS to hold it in an intermediate warehouse. I notice a hold notification for UPS and utter a sigh of relief. The next day, it continues to ship, with only one day of delay. (3) Panic again, get into the live chat queue the next day (another 50-long queue) - get in touch with Destini. Destini is very slow to respond, and then she says she will call UPS and email me when they have confirmed they will hold my shipment. Never...hear...from Destini again. At this point, I have resigned myself that the package will be delivered while I am gone, and then our lovely porch thieves will come and take it away. Thanks for wasting my time Autonomous your little Twitter video on why CS reps on bogged down does nothing to assuage this abysmal performance.

I'd never recommend this company's products to anyone. I made an online purchase of their Ergo2 chair. I already had a slight lower back strain from lifting something too heavy and wanted to buy something that would help me sit correctly and comfortably. Within 2 weeks of sitting in the chair, the pain in my back worsened to the point that I scheduled an appointment with my physician. It was pretty severe and I was worried. I thought it must have been from the injury and maybe the injury was worse than I thought. We did a quick xray and some bloodwork to rule out anything major. Then I went to physical therapy and worked on it. I wasn't using the chair much but thought it interesting that the pain worsened shortly after the purchase of the chair. Still, I thought it couldn't be the chair that made things worse. Must be coincidental. Then, after the therapy helped reduce the pain sufficiently, I spent a full day at my desk, in the Autonomous chair. By that evening, the pain had escalated severely again. I was in bed on my back with heat on it for a couple of days and back to physical therapy. I removed the chair from my office and proceeded to purchase a more reputable brand - AllSteel. I've been fine since then. I'd suggest that the Autonomous chair is poorly designed and can cause physical problems. It may have a seatbed that is problematic. It needs to be examined. I reached out to Autonomous 6 weeks after my purchase with my complaint and the company was not interested in my feedback. They refused to allow me to return the item since more than 30 days had passed and I didn't have the original box. Ironically, they also were very slow to respond to my complaint. After I filed it, they said they were "very busy" and it might take 3-5 days for a response. It took about 2 weeks. Terrible product. Terrible customer service.

I was really excited when I found this company as they seemed to have the exact type of chair that I was looking for. I placed my order on July 27. I was supposed to receive it by August 25 according to the link that listed my shipping label, so I patiently waited. Had I known ahead of time that it was going to take this long, I would have gone a totally different route and looked elsewhere, but I waited. I took a peek at my shipping information a few days before I was expecting the chair to come and the label information changed. Still the same tracking number, and it actually says "Shipped" now, but the estimated delivery date says: invalid date. So I contacted customer service through chat, which took a long time before I actually connected with someone. Anyway, eventually the person I communicated with said she saw a problem with my order and apparently they'd "lost" the label (whatever that means) and were going to have to redo the order. Made absolutely no sense to me. The funny thing is that I read other people had a similar issue/response from staff at Autonomous, so it seems they were maybe instructed to just say something like that to unhappy customers. I find it hard to believe they lose labels for everyone. After telling me this, the lady said she was fixing it and that I would start to see some movement of my order on Monday. Well, nothing changed. Everything looks exactly the same on my end. No change in delivery status, no date listed, nothing. Now, when trying to go back to their chat feature, that is no longer available. I assume this is due to all the other unhappy customers that they can't keep up with. Now you can only send them a note that apparently goes to email. Another customer mentioned that a worker told them they had over 4000 emails they were trying to get through. Sounds like a terrible business to be running. All I want is to just get my chair, or get a refund. At this stage, a refund might be better. What if the chair is terrible and not as great as they've hyped it out be? How long would that process take?!?

I am totally confused. I have attempted to order a new desk setup for my home office from Autonomous since, like many of us, my back is killing me! The first order I placed was never confirmed, and when I inquired about it by email, I was told that my order was "flagged" because the billing address did not match my card. Now this was totally TRUE--I mistakenly entered my home address out of habit instead of the office address that is linked to this particular card. However, unlike other websites, I got no indication that this was a problem at the time when I placed my order online (every other website just alerts me, I change the address, and we proceed with no problem). So, I ultimately had to reach out to them by email to ask what the issue was/why I never got a confirmation (they never reached out to me, though they did finally reply). Autonomous cancelled my order, and I started over, a week later. I was very careful this time to enter the exactly correct credit card billing address. I got a confirmation email and I see on my credit card statement that the order is processing, so obviously the credit card information is correct. However, I got another email from Autonomous telling me that this transaction, too, has been flagged. (WHY?!?!) In order for me to proceed, their email "human" says, I will need to send them a copy of a photo ID. I have no idea what this is all about, since no one has ever asked for this and I hesitate to send information this personal to some mystery company with no active phone number just because their unusual system randomly "flags" authentic transactions that have credit card approval. Also, can I just ask...what does a photo ID really do for them? They can't see my face, so it's not like they can say "ohhhh, I see! I can tell by your photo that you are who you say you are." It would be great if I could speak to someone, but apparently that's no possible due to covid. I really need this furniture, and was looking forward to doing business with this company...but honestly, it's getting too sketchy for me. Perhaps they are "flagging" me...but honestly, at this point I am "flagging" them!

The first AvoChair I got was fine to put together except for the armrests - what they don't show you in the instructional video is that there is a fiddly little washer that has to go in this slot inside the chair where you attach the armrest, but because of the way the chair is designed the washer very easily falls out of the slot into the body of the chair and rattles around and is very difficult to get out again. After we finally got it all assembled, the chair was great - until 2 hours into using it, when the tilt lock feature stopped working. I contacted customer service right away (11/6) but there is no phone number you can call that I have found - the only way to submit a request or complaint seems to be the online form on their website. The first response I got referred me to the instructional video for the chair - which of course didn't help because the chair was malfunctioning so that it did not work as shown in the video. After several days of back and forth via email, they finally said they would mail me a replacement chair (11/11) but did not dispatch it until a week later (11/18) after I prodded them. The replacement arrived but was missing nearly all of its parts - there was just a chair body but no armrests, base, or wheels. That would have been OK, except that it is impossible to detach the gas cylinder base from the original chair body. (We watched the disassembly video on the Autonomous website, but it was unhelpful because the only one they have is for a different model of chair - they show you unscrewing something that doesn't seem to be there on the AvoChair, and we tried to follow the rest of the instructions except for that step and could not get the base off even after wrestling with it for close to an hour.) The chair itself is comfortable, except for the fact that the tilt lock feature does not work - I like that it is very adjustable and it cradles my body well. But it is NOT worth it to deal with this company. I got a defective product, and they have been so slow to make the error right. The date of my original purchase was 10/31, so I am now almost at the end of my 30 day return period. It feels like they are deliberately trying to run down the clock so they can stick me with a malfunctioning product and refuse to refund me at the end of 30 days.

Since they never sent me the desk and kept on pushing the delivery date of the desk, I decided to return the autonomous ergochair2 chair which was delivered to me. Because I can't just sit on the chair with my laptop on my lap. Now the issue is with there chairs gas lift which never comes out. I have been trying to pull out gas lift, and tried all the recommendations on twitter for using WD-40, or hair dryer, or asking someone for help to pull it out. Nothing seems to be working for me. 21st Nov was tje last day to return and I kept on reaching out to them, fianlly they responded and said you are ok to return even after 21st. The problem still persist where I can still can't figure out how to pull the gas lift out, followed all the videos and recommendation as stated. They agreed to return the parcel in two boxes but now they want to charge me restocking fee of 30% of the chairs cost. Been told that restocking fees will be applied to my return, do not understand why. The policy is if I do not send the package in the original packaging, then I will charged restocking fee. But in this case, I cannot pull out the gas lift. I am being asked to return in two separate boxes, so why would they charge me restocking fee? If I was able to disassemble this piece, I would have happily packed it in the original box, which I cannot. Now, I don't understand why would autonomous do this to me. I would appreciate if someone can please reach out me over phone or get this fixed ASAP. This is taking a hell lot of time and I cannot invest anymore into it.

I ordered an ErgoChair 2 (All Black) on the Autonomous website on July 9th and paid $376.69 USD for the order. My credit card was charged immediately. After not hearing from the company for over two weeks, my order info was updated on July 17th (via the company website) with a UPS tracking number and stating an expected delivery date of July 28th. The status says "Order Processed - Ready for UPS" and has never changed. It is July 29th and I have still not received my order or been provided with any updates. After reading numerous Google reviews of the company by customers warning others that Autonomous charges customers but 1) never delivers or 2) delivers months after expected, I naturally became concerned. I tried calling the company at their phone number, but they don't have anyone managing the phone lines. I also tried to chat with customer service through the website chatbot, but I am always placed in an unending queue. I have also emailed an Autonomous employee about my order, but I have not received any response. There is no way to speak with a company representative about the unfulfilled order. How can this company charge such an exorbitant amount for their product and lie about the delivery? Absolutely unacceptable and a scam business. I need a full refund if Autonomous will not deliver the product I ordered and paid for by August 9th! I won't be surprised if they are supplying all the parts from the cheapest factories in China and then gouging the prices. What a disgrace and a tale to remember in this sad world of e-commerce.

I ordered an ErgoChair 2 from Autonomous on November 27 (Order number 6399). When the chair was delivered on December 2 I opened the package and it was clearly not a factory new chair. There were two stains on the back of the chair, a long scuff on the white wheelbase and there were 4 screws missing from the hardware kit - the hardware kit had clearly been cut open and resealed with tape. That day, December 2, I emailed Autonomous immediately asking for help resolving the issue. After a few back and forth emails Autonomous stopped replying. I went through the ComplaintsBoard.com to get them to start responding again in December. The last email I sent to Autonomous was January 13th and I have had no reply since. Unfortunately, because of an error on Autonomous' end, what should have been a smooth transaction has become a massive hassle and tax on my time. This was an error on Autonomous' part and therefore Autonomous is responsible for making it right. I have offered a number of solutions that Autonomous continues to ignore. It should not take more than two months to get a resolution to a problem, and it most definitely shouldn't involve massive gaps in communication from the company. At this point I want a replacement chair with a new backrest, base, and full hardware kit and a $75 refund for the time I have invested in trying to contact this company. Barring that I want a full refund and the company can come and retrieve the chair from my house, and package it up themselves as I can't unscrew some of the bolts on the base. This boxed up chair is taking up space in my house and I am sick of having to deal with this company.

I ordered four items from this business. A computer desk, computer chair, cable tray and a lamp. This order was placed on April 14th. I received my cable tray and computer desk in a semi-timely manner and waited until July 3rd to inform me that my chair and lamp shipping has still been pushed back. They gave me the option to receive a refund for the items as they failed to get the product out in a timely manner. I responded to the email, same day, stating that I would like to receive a refund for the chair and lamp ordered. Without hearing a response in over 7 days, I sent another email to the business on July 11th requesting the refund and asking why they weren't responding to my requests. After still not receiving a response from the company, nor a refund for the product, I contacted the business again via email on July 14th still requesting a refund for the chair and lamp and needing a response. It is now July 18th and I have not received a refund for my products or a response from this business. The total cost of the chair and lamp that was ordered was $448 excluding tax. I have continuously reached out to this business requesting a refund for the chair and lamp that I have yet to receive and that was offered by them and they have failed to respond or issue my refund. My order is going on 3 months now and I find this outrageous for a company to be so ill-communicative especially for the prices they charge for their products. They have even removed their phone number from their website stating they will no longer take customer calls due to COVID-19 but won't even respond via their only given mode of communication.

I am very worried about this transaction. I ordered a baby blue ErgoChair 2 [order number can be provided, I don't know if it is identifying information] on April 11th which arrived a few days ahead of schedule on May 28 (original shipping date was June 05). I immediately noticed the box stated that they had sent me an all black chair, not the baby blue ordered. As this was not the product I requested I tried to initiate a return and replacement. I tried in vein to get a hold of their virtual customer service department (the only contact option available) on the 28th four multiple hours. The system always began at 99 and would let me get to between 42-21 before kicking me off. On the 29th I called right when the virtual center opened and was able to text with a representative (***) after approximately 3 hours. She sent me a UPS return label (I should note that the email had no file type and I had to get some technical support to save it as a PDF) and I completed the online ground pick-up for the first available date (June 02) [confirmation number can be provided, I was not sure if it was identifiable information]. During the exchange on the 29th I also requested a new order number, or confirmation of return, and shipping date be provided. This was not done. I followed up, via email, after getting booted off the virtual system again on the 2nd and 5th of June requesting a new order number (as the existing order shows the order as shipped), confirmation of return, and my new shipping date. I also tried to get a hold of the company via the PayPal website. Despite my repeated attempts, I have not received a single reply. I have never been in this situation before so I filed a claim with PayPal in addition to filing out this form.

I order an Ergo Chair 2 (order # 3818) 6/6 with knowledge of delayed shipping date of 07/2. I then noticed I charged for the chair at the time of order which was my first warning sign. I received a email on 7/3 stating the shipping date was being changed to 7/10 or 7/12. I was ok with this because of our current Covid-19 situation in the US, but was concerned enough to check out the current reviews on Trustpilot and ComplaintsBoard.com. I found complaint after complaint about shipping date deception and customers not getting any responses to their legitimate customer service complaints. On 7/9 observed that the order status was changed to shipped. The status of my order stated shipped but the estimated shipping date would change to the current day and no shipping tracking number was emailed to me. I waited until 7/14 to contact customer service about the shipping status. To their credit I was emailed back that day stating that the order status was shipped but they needed to contact the shipping agents for the tracking number. I waited and watched the estimated shipping date change to the current day and no tracking # sent. On 7/17 emailed them again about my order with no response since then. I have tried to contact Autonomous on Facebook and Twitter without a response. My experience follows the same pattern of false promises, then false shipping dates and then ghosting by customer service. Many things can be overlooked during this difficult time, but falsification of shipping dates/status to cover up what seems to be a complete breakdown of the company's leadership. I truly feel bad for the terrible situation the company has put it's customer service/shipping department employees in during such difficult time. Beware of Autonomous who charge for items before they are shipped, who falsify shipping details and then disappear when the falsehoods are revealed.

I wish I could have selected multiple primary natures for my complaint. This business is just sad and has no business being in business if they cannot support their customers. COVID can no longer be an excuse for shipping/receiving or customer service as businesses have had months to plan this out now... I ordered a chair from this sham of a company on 8/3 with an expected ship date of 8/31. I was totally accepting of that fact at the time of purchase. The shipping label was created on 8/10. 8/31 came and went and still no chair and no updates. I reached via email about this to their email address on 9/10 and have not heard back. I also reached out via Twitter and received a boilerplate "we're working hard on this blah blah blah" response. It is absolutely irresponsible for a company to not update a purchaser about an order, especially if the shipping date comes and goes without any correspondence. Now, I have no clue when I might receive this item. Meanwhile, I could have bought from a competitor and would have received my item already. It is also irresponsible for customer service to be so poor and unresponsive. If you do a simple search about this company online, you'll find that I'm not the only one with this complaint. If you can not fulfill orders or answer customer correspondence, you have no business being in business. Full stop. This chair is not handmade or a luxury item, but it was expensive enough that I deserve a modicum of professionalism from this company. The only products that should have lead times of 6+ weeks are luxury handmade goods at this point. This is a CHAIR not a Rolls Royce. I've been waiting on this for weeks now and the lack of updates or any sort of customer service on their end make me extremely wary about this purchase both in terms of the quality of the item I will be receiving and whether I will ever even receive this item at all. Shame on Autonomous.ai for over promising and underdelivering. This is everything that a company should not be. I fully intend to share how poor my experience has been with this company across every possible avenue.

The product purchased was the Ergochair2 on 1/6 under the impression it was in stock. It was currently priced at $369 as it stated it was "on sale". I had placed the order but received a confirmation stating that it will be shipped out on January 15th. I went ahead and followed the instructions provided on the website on how to submit a cancelation request. This was literally within 2 hours of placing the order. I received an automated reply back stating due to covid, please expect 3 - 5 business days for a response. I followed up with initiating a chat on the website to confirm the cancelation along with providing my order number and email address as by the time i receive a reply, it may be too late. Today, i spent over 6 attempts with the telephone number provided on their website (***) *** only to be placed on hold for increments of 15 minutes each call leading to an automatic response that "all representatives are busy" followed by a disconnect of the call. I also spent 6 total hours awaiting on hold in their chat queue. I followed it from being the 25th person to the 2 nd person left in queue only to realize no one was coming to the chat. I had placed the order through Affirm and how coincidental, i receive a notification at 5pm PST (when they close and the chat had been stuck on being the 2nd person in queue) that they had processed the payment. I've attempted to reach out to again to them with my demand to cancel the order prior to it shipping. I have not yet heard back and based on previous reviews, i've lost complete confidence that they will acknowledge my request or that my product will come and they do not fulfill their obligation to provide the goods purchased by a consumer. Based on previous reviews, the company always has their prices "on sale" which from my understanding is illegal. No where on their site was stated there would be a delay on shipping a product or if it was out of stock. I would wish to have the order canceled along with my affirm loan reversed immediately as i've attempted to do so prior to the shipping date. The degree of difficulty this company makes to provide customer service makes me uncomfortable providing my business. My knowledge is that there can not be payment received until an item has been shipped out with tracking information provided.

I was reluctant to file this complaint believing I had sorted out this matter with Autonomous. However, I have since learned that that the company presented my credit card company with a false statement that contradicts their promise of a refund (of which I have proof in an email from one of their representatives). This company offers a 30 day trial on their office chair. Like most people I waited weeks for this chair to arrive. After assembling the chair, 6/29 I quickly realized that this chair is built for a "football player" not a petite female. It was incredibly uncomfortable. I proceeded to take photos - as required - of the chair assembled, disassembled (don't get me started on the difficulty everyone cites regarding this part), and then placed in the return box. I contacted Autonomous via email (as instructed) to start the return process 7/6 - well within the 30 day limit. The return function on their website was broken despite numerous attempts by me to access.There is no customer service phone that will be answered and the chat had wait times of hour or two. After 3 follow up emails requesting help, on 7/22 I finally received a response on chat (which I tried numerous times and was told to send an email). After back and forth with customer service, I was sent a return label that was corrupted - could not print or be read. I then requested another label. I received the second label. I returned the chair via a FedEx office on 7/23. I was then contacted by Autonomous to ask for the tracking number - their number, but they are asking me to provide. Go figure! July 28th I was sent an attachment with my invoice. However, the invoice was incorrect. I contacted Autonomous again to make them aware of the mistake. On July 31st I was sent another attachment stating that I would receive a refund within 3-5 business days. Two months later, no refund. We are now in October. I have gone back and forth with my credit card company over this matter and they were very helpful but notified me very recently that Autonomous had claimed that I returned the chair for no reason. BTW: I don't believe I even needed a reason given that you are allowed 30 days to trial the chair. I want this matter resolved with a full refund as promised via email from the company representative. I hope by filing this complaint the other customers will step forward when they are treated unfairly by a company that does not stand by its promise.

Placed order on Nov 28th for two items. Smaller item was shipped on 12/2, while the other item was delayed. Label created for second item on 12/04 but still didn't ship untl 12/09. Received no follow-up confirmation about shipping or delay, but did get a notice on 12/7 at 4:45pm, over 4 hours after Fedex already had attempted delivery at our business office during the lunch hour. Due to COVID we only have had one staff member at our office during the days and they are away from 12-1pm. The second item didn't ship until 12/9 and first attempted delivery was on 12/14. Our office was being relocated and closing on the 14th (technically last business day was 12/11) and we had been told the items would be delivered to us by this date if they shipped on the 2nd. In communication with the seller, they have taken approximately 1 week per each follow-up email, but apparently keep missing key facts and details pertaining to the shipping. They claimed the first item that was attempted to be delivered on 12/7 was being delivered again on the very day the replied on 12/15. Unfortunately their slow response and the note from us they would have to change the address did not make it through promptly enough. The item was then returned to them. In their next (second) email on 12/22 they instead claimed that the item was indeed delivered, but FedEx clearly shows it was returned to them in Ontario CA. If they actually pulled the shipping details directly on FedEx it shows multiple shipments for that same tracking number. It appears their internal system is not pulling all the data from FedEx via API and showing them that, another case of overlooking details and not listening to the customer. They indicated the second item was being returned as well and they would correct the address to another address that was provided to them. It was returned to them on 12/21, a day before the last response and has still not been shipped back to us. The week delay for each reply is crazy based on their own logic of trying to help customers due to the delays. They'd be better at ensuring that the oldest tickets in their system are handled first and when updated by the customer are made more available for response. They use Zendesk which is a great ticket system (that our own company is familiar with) that should allow for better allocation to their support staff based on common sense knowledge. Them trying to respond once a week to each customer by email and then making the customer wait another week is leading to most of their own issues and compounding support delays, due to the circumstances likely changing by then for each customer and their particular issues, especially delivery issues. ADDITIONAL NOTE It appears when reviewing a order we made in June , this companies practices and claims about shipping to be misleading as well. They appear to have a practice of generating shipping details and then claiming to customers that the item has shipped. In addition, during a less busy season we still experienced shipping delays with that order as well.

Order 603772 Ive emailed the company multiple times since my ErgoChair2 was delivered end of November, and have received multiple replies of "please wait we are busy and will reply in 3-5 days". My product is extremely defective and I've clearly contacted the company to resolve it, but keep getting a form email reply with "we will get back to you", and nothing of actual customer service substance. I contacted them within their 30 days return/warranty period and yet THEIR delays are ignoring and not replying to concern now risk going over the 30 days. This company needs to take responsibility for their defective products, I am not the first customer with these issues (from reading these ComplaintsBoard.com reviews and complaints). I have included my complaint email with details below: Hello, I recently ordered the ergo chair from you as it was advertised to be a quality ergonomic office chair for working from home. While your website shows many happy customers and good reviews, I have been completely astonished at the difference in quality and function. When I investigated my issues, I discovered I am not the only customer who has had similar complaints, as many other customers have left complaints on other review sites. I was surprised for my chair to arrive with minimal protective packaging, some of the foam and wrapping was included in the box, but almost as an afterthought, with many parts left exposed and not covered. The chair seat was not covered in packaging and appeared dirty, as if someone had used it previously. After much difficulty assembling the chair per the instructions, I am convinced that this is a defective or previously damaged product. I have the following issues with the chair: The Gas lift leaks, so the chair will slowly, intermittently jolt downwards with no warning. cycling through the top and bottom of the cylinder has not fixed this. The seat's adjustment features are extremely loose, so any small adjustment in a position (seat tilt, back tilt, seat slide, etc) is not precise and the chair does not stay in that position. I noticed when taking the chair out of the box that the mechanism for the chair slide (the one which must be compressed as part of the installation to fit the bolts) is so loose that the lever does not effectively lift the clip out of the metal slide. This defeats the purpose of the feature, it's completely unusable. The seat back is affixed with three bolts, however nothing I can do can make the setback straight. Even if tightened and reasdjusted the bolts, the setback leans off on a horizontal angle which means the lumbar support is not balanced across my back. The lumbar support and the backrest itself are not height-adjustable, and are too low for the sitting position, this seems to be a design flaw. Just like the adjustment controls, the entire chair's construction is loose. There is play in the components, such that the chair wobbles, leans, and is not stable/sturdy when placing weight on it. These mechanical defects suggest extremely poor product build quality, and is very different from your product and brand promise you make online. Aside the mechanical construction, there is a noxious chemical smell from the chair, mostly the seat cushion and rubberized parts. I thought this smell would go away if it was simply manufacturing residue, but even after a week the chair still smells, and I have begun to get headaches being in an enclosed office room with the chair. The smell has not dissipated, and I am concerned it is dangerous or unhealthy. This product experience was NOT what I was expecting from a company with your reputation. I paid almost $500 for this chair, and it is not worth even 100$ with the defects and hazardous chemicals. Please contact me immediately to resolve this. Thank you, *** Order 603772