Gateway
Reviews and Complaints

This desktop computer won't stay on. It keeps shutting off then restarting but it isn't going to anything other than a black screen. It does this over and over. I have tried different power cords, keyboards and mouse all to no avail. On the black screen I believe it is a reboot menu. But again, the computer does nothing. Ive done some research, and this seems to be a common problem.

I pluged in the gateway laptop I purchased at walmart in biscoe north carolina a week before college starts the third time to charge after it died and it wouldnt charge at all I spent money buying new chargers and battery for it still nothing it was brand new when I got it took it to walmart they said it dont have a warranty and if it does to call a number she pointed at on the box because she couldnt do nothing about electronic returns

i bought a laptop in june this year the battery will not stay chare i have contact costomer support they wanted everything i gave everything even a clip on the laptop what it dose all im getting is the run around i got atwo year extended warranty on it too i have sent 10 emails if i can get help fixing it i want my money plus my two years warranty back

The Gateway laptop I purchased has been defective since the day I bought it. Customer Service/Support has been no help at all. Every single time I sign on, I am required to do a complete NETWORK RESET. Every single time. That is the only way it connects to my WIFI, which is a very reliable AT&T fiber. Also, the mousepad has completely random sensitivity, causing me to "select" actions/sites/links/etc. . that I do not intend.

I bought this in place of a samsung chrome book that is 12 years old. I had to take it back and exchange it for another do to drivers not loading that kept it from connecting to and staying connected to the internet. The replacement is doing the same thing and will not stay connected to the internet if it sleeps or I close the lid for the night. I have called repeatedly. called the first time on the replacement on 04/24/2023 and was assured this was fixed spoke to brandon. on 04/25/2023 it did it again. I have to continue to remove the Realtek 8723DU wireless LAN 802.11 file power down manually and restart it loads the internet. I have do this daily. I was advised on my last call by Kevin that if it happens again to take it back to the store. as of 04/26/2023 it has happened again. I am deciding what to do. if this computer worked properly it would be great, It would be the perfect size, has all things I need and would print if needed. my old chrome book works but some programs and printing are not available due to its age. my phone works great also. I work from home and do not have internet issues so that is not the problem

I purchased this 2 months ago. Constant page not responding. Often freezing and have to restart. Click to redirect pages. Black screen in microsoft edge when moving touch pad occasionally. So slow

Touch pad stopped working had to use USB mouse then magically started working. Reinstalled windows didn't help. Feels like it came with a virus but windows 11s does not let you do a manual scan. Should have returned to Wal-Mart immediately first day started with page not responding thought it was slow because not a powerful computer but it just continued and got worse until it is really unusable.

I am surprised by the horrible, unprofessional and no customer service I received from you guys. I am disgusted and ashamed of myself, that I actually purchased a Gateway with the kind of customer service I received from all your employees.  You should be ashamed, no wonder people purchase Apple, Microsoft & other computers.  I will make sure that ALL my customers and business associates that I know Never purchase a Gateway.

I reported my laptop not working in December 2022. It is 02/18/2023 and I still have not received a mailing label to repair my laptop. They have been dragging this for months. Horrible customer service.

Touchpad coming off laptop (see attached photos) and cooling fan making loud noises. Purchased laptop from Walmart but lost original purchase invoice. Contacted Gateway support regarding matter. Was told by Gateway support to contact Walmart with my purchase order number (I reminded support that I had lost my invoice so contacting Walmart would be useless - duh!) so I could provide Gateway with proof of purchase. Regarding the cooling fan, I asked support for instructions on how to replace the cooling fan, but Gateway support informed me that they "do not have those instructions yet."

Lousy product and even lousier support! Won't purchase Gateway products again!

sept. 18 2022

my $350 dollar assistance was put into a no use/closed gmail account.

it was sent to my old email [protected]@gmail.com. I donot know why this happened, but have been on the phone, on my computer, and called around 16 given to my by robots. i even called the governor and my senator's offices' to no avial. the $350 is stuck there and inexsessable to myself or any one else.

I've exsauted every avanue to my ability. i've talked to 2 people out of 18 phone numbers and still keep getting connected to other offices.

like gateway card services, gatway tech, gateway customer service, gwinnet county defacts, gwinnett county food stamps, gatway account (followed instructions to enter my now used gmail( clf23611984

gmail.com), and dhs office. i still have gotten any usefull help from any of the above. just transferd and get passed along to other offices.

i was looking forward to buying winter clothes for myself and my 6 grandbies. along with some chrismas presents for them. on my ssi check i haven't been able to buy them those things for several years. just some card with $5 each in them.

please i'm at my wits end with this and hope this gets to the proper offices to help resolve my problem.

bd: 02/03/1961

gmail: [protected]@gmail.com

gateway case #: [protected]

client id: [protected]

i know it was mentioned in what not to put in my complaint, but, at this point what else can go wrong now. just making sure i can be gotten in touch with should like to help wit this.

sincerly thakn you,

christopher faulkner.

I have contacted you twice about this problem. The first tech ran me through all the test and said it was malfunctioning and was suppose to email and I did not get one. The second one I talked to said the email her some information which I did. Since then I have heard nothing from them. It is a gateway tablet bought at walmart in alma mi 48801. It was bought on april 27 2022. I paid 210.94 dollars for it. My name is larry gould and I live at 14 balsam dr. St. Louis, mi 48880. My phone number is [protected]. The store number is 1422. The serial number of the tablet is2gwtg116-2bl2y21j0059. The model number is gwtc116-2bl

I teach online so the specifications I needed gateway accommodate so I thought. I bought because I live over seas and needed an updated computer. 1 week after traveling out of the country I received an error message while in a class that my camera driver did not work and was also affecting the USB driver mind you this is a brand new computer 750$ I call Microsoft they then tell me it is a fatal drive error to contact gateway which I immediately do the tech guy didn't seem to understand I was out of the country could not ship the computer as customs won't allow. I have continually had the problem of drivers and usb ports not working with an error stating driver error. When I called the tech said they do not connect to problem solve to mail it under my warranty and hung up. Now months later I have returned to the US and called to receive a rude tech guy who continues to send me 3 emails all with a driver link that says is incomplete and not available and now is sending it to media error player . Also allow me to add I have had to factory reset the device around 12 times in less than a year because this is also the only other solution they seem to give. I am a teacher I have had to purchase external cameras and USB extensions due to this faulty piece of [censored] computer I bought new in a box For 750$ less than 2 weeks into purchase have this many problems with zero real customer service I am beyond disappointed and dissatisfied! Also perhaps someone who spoke clear English as yalls tech might also help your tech guy seemed to think I was a computer tech and sent horrible links.

I purchased a gateway laptop from my local Walmart for nursing school. I needed a computer that was fast with a lot of room. The gateway computer seemed to fit my needs. I did not open the computer until the end of July and at that time, my 10 days to return the computer to the store was no longer valid. Once I opened the laptop I noticed there were two lines running across the screen. I restarted the computer and they did not go away. I immediately tried to call the gateway customer service. It took me 3 days to finally get someone to answer the phone . When I was greeted by a person his name was Thomas. Mr. Thomas sent me the information to upload the issue. I sent in all the documentation requested the same day. He did not return my email or acknowledge the information that I sent in. I had to call back and again it took me several days to reach a live person. This time I spoke with a polite woman named crystal and she then sent me information to return the computer. I responded via email that I cannot send the laptop back due to being in nursing school and I need a computer, even if it barely works. I paid $533.00 for this laptop, I cannot afford to go purchase another one. Days went by and still no answer. I sent a very long email stating yet again the issue and why I needed another laptop and I would immediately send this one back. I am not a dishonest person and I would not keep something that doesn't belong to me. I still have not heard anything from anyone. I had my husband to call and speak directly with Thomas and he sent me another email stating that they were looking into sending me another computer and directions to send this one back. That was in August, it is now October. I am furious with the lack of customer service I have received. Now, other issues have started to arise such as I am unable to zoom my instructors due to the microphone not working. I do not understand why this issue cannot be resolved.

On Saturday, 2017/03/05, my nieces and daughter booked early and went for the 22:00 movie, Logan. Before going in, the 3 of them ordered popcorn, drinks, sweets and chocolate, paid, and went in the cinema. They were not served their purchases, even until the movie was over. They went to the booth after the movie, but no one was there to complain.
They are 3 young girls, out to celebrate one of their birthdays, but they were very disappointed, and "robbed" as they had paid for a service that they did not get. They only told us of this when they come home on SundAy afternoon. Please investigate this lack of service.
Thank you

I ordered some wrinkle cream in May. When the shipment came in the mail I returned it straight away at post office never has the product left the post office. Thought nothing of it then on my credit card within. Month had 623 dollars worth of charges for diet pills and creams and even products for burn victims. Creams to lighten my skin. I'm a white female weighing 103 pounds and have never been in a fire ! I called the phone numbers no answer to most the others just stated that I ordered the stuff. When I said I had returned it straight from the post office they never responded. I talked yo my credit card company and cancelled it the products at the post office I took down the item number and transit number. At one point I called three if the numbers on my credit card associated with the purchase. Got a run around. And all times I talked to the exact same person. Screw you JOICE. You are working for a scam company. And would never admit to selling any of the products! SCAM SCAM SCAM

These people have been sending me bottles of something I ordered a free sample of. I have sent them back every month (as that is what I was told to do when I ordered the sample, returning them would stop the automatic order). They are spouse to stop sending them and NOT charge my credit card, but the packages are still arriving, and they are not stopping the charges to my credit card. It's over $120, and I just can't afford it. I want my money back, and the packages to stop coming. Please help!

I purchased the Gateway NV77h in February of 2012. That laptop went back for repairs 4 times in 2012 and has never really worked efficiently. I run a very tight ship on my devices in that they are fully covered as far as protection and security are concerned. So I know its not any virus or anything like that why the machine has now stopped working wirelessly and via network cable now that the warranty is up..I cannot access the Internet at all. In fact I had to replace yet another drive just recently. I have found that the 750GB drives were not functioning in the machine so I dropped down to a 500GB, which seemed to be much more stable until now I cannot access the Internet.
The machine was working fine, I shut down for the night turned it back on again the next evening and no wireless; I continued to access the Internet via network cable for a little while; shut down again one evening after no problems turned again the next evening and nothing. This is my second Gateway, I previously owned the M6332 which was brilliant 6 years without any problems. Bought the NV77h to upgrade and it has been a nightmare and now I have nothing to use.

I bought a Gateway NV55S02u on or around December 28th, 2011. It is now less than 2 months (Feb. 24, 2012) later and the hard drive crashed! I am a full-time volunteer for AmeriCorps and use my laptop everyday for work. I work for a non-profit and literally do not have an income. Granted, maybe I should have used an online cloud storage program, but seriously!?! TWO MONTHS!?! Of course, when I send the computer in it will take about 3 weeks for them to fix it, but they don't even TRY to save the data? They are not responsible for loss of any data, is what I was told... Well, who is? It was not my fault that the hard drive failed. If I want to try to save my data, they said I should go to a local service technician. Their service technicians can't do it? I think part of the warranty should include making an attempt to recover data. I will definitely not be recommending Gateway, ever... As this was my first experience with them and they didn't even try to be helpful.

I purchased an E Series Desktop machine from Wal-Mart on January 7, 2010. This computer was purchased solely for the use of my two young daughters (3 & 4 years old at the time). They used it on average of 5 to 8 hours per week to play games on websites such as PBS kids and Nick Jr. In addition, they downloaded pictures from their toy cameras and my older daughter occasionally typed on the word processor. The only other use was if we had a guest in our home that needed to check e-mail or use the internet, which probably happened less than 10 times in the year. Last week, the computer refused to boot up. My husband and I tried to fix it; including trying to reformat the hard drive, but nothing seemed to work.
This morning I contacted e-Machines support and was told that the hard drive of my system had gone bad and that I could send it to the depot and they would replace the hard drive for $199 plus shipping. I then called the warranty department to see if they could help me, since the computer was approximately 1 year and 1 month old. I was not expecting it to be repaired for free, but I was hoping that they could work with me on the repair costs. I was told that my only option was to mail it in for $199 plus shipping. I purchased the computer for $398 and after one year I would have to pay 50% of the original cost to fix it. Needless to say, I am quite frustrated and I will never purchase an emachine or Gateway computer again.

This is the worst place i ever lived. The people there are ghetto as ghetto can get. The grounds are full of broken glass and used needles and the people that work there are rude and do not know how to do there job. God forbid something breakes down in your apartment IF they get around to fix it it will be only patch work to get you good for a day they use used parts from vacnt apartments it will take them weeks to fix your heat and air. they instruct thier matienice to do as little as possible to fix whatever is wrong. i know my husband used to work there but he quit he couldnt live with himself knowing that the way they fix your a/c or heat is dangerous and against code! and if you work there and quit they only give you 7 days to move out and refuse to pay you what they owe you! they still owe my husband 800 dollars ! warning to all NEVER LIVE THERE unless gang activity is your thing! this place is so scary the local pizza places will refuse to deliever there. dont believe me call a pizza place in edmond and ask if they deliever to the complex! thats just crazy if you ask me...

Don't ever try to Google Gateway support. I bought a used laptop on EBAY, and I was very pleased with it, until I tried to burn a DL DVD. After numerous tries with different software, downloading firmware updates, et al, the number I Googled for Gateway support got me connected with IYogi, which is just a scam for $169 to "check your software". I had no problem burning DL DVD's on my old system, but Gateway is obviously unavailable (at least here in the U.S.) for any kind of tech support. To make matters worse, they called my phone # back eight times within 10:51:37 pm and 11:13:50 pm and when we answered (the first couple times) there was no answer. F companies that can't have true tech support, and I really want to know if IYogi is a Gateway partner.