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Avaya Complaints 5

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11:23 am EST

Avaya Avaya voip, ipo and softphone

Dears,

We "Orkila Holding" are a regional chemical distribution company in the Middle East and Africa. purchased Avaya VoIP in our headquarters as we were looking for a decent telephone system almost 2 years ago. The headquarters was the pilot of the project and were going to test it before installing it in all our other 19 affiliates in the middle east and africa. We paid more than 10, 000$ on that system and unfortunately it was the worst decision we ever made. Since day one and the system was not working properly. The softphone's quality was terrible and you could barely hear a thing. We contacted the support company in Lebanon more than 100 times and they tried to fix it but in the end they came to a conclusion that it was from our network. Given that all our other systems are working perfectly and Avaya was not working from day one, we were not convinced. The local avaya support company cant tell us that its a network problem without pinpointing the actual problem. We tried everything but the system sucks in all means. We would like to get a refund since after 2 years of time wasting and customers complaining that they are not hearing us when they call we give up.

Waiting for your reply the soonest.
Bashar Saeed
Bashar.[protected]@orkila.com

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2:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avaya Avaya Messaging Service, Product Support Non Existent

Upon calling Avaya Support i was transferred no less than 4 times each time the department said they we not responsible for the product. I called the support line had a rep calling all these people for 2 hours and still could not find the responsible group. The Lack of training on Avaya's part is aweful. I asked for a supervisor who simply said sorry you are waiting so long and still couldnt get the right group engaged to resolve a simple issue.

I was only trying to use there own admin web site to change a users email address. this couldn't be resolved in over 2 hours on the phone. Simply ridiculous Avaya you should be ashamed.

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6:56 pm EDT

Avaya Anas Khan – Recruiter – Talent Acquisition – Avaya

Anas Khan – Recruiter – Talent Acquisition – Avaya

Anas Khan is, without a doubt, a terrible recruiter! If anyone ever has the misfortune of dealing with this patently inept and transparently incompetent recruiter, proceed at your peril;

His recruitment and candidate selection practices are inherently discriminatory, biased and arbitrary;

He continuously ‘filters’ candidates based on past experiences with the candidate (ie. if you were deemed unfit for a role previously, you will be denied further consideration for other opportunities); this goes against Avaya’s own equality polices & guidelines given that: (i) – every opportunity is a different one; and (ii) – Avaya encourages candidates to reapply if a suitable opportunity doesn’t transpire;

He is incredibly arrogant, disrespectful, snide and even arguably quite racist, xenophobic and homophobic towards candidates that he doesn’t seem to have a liking for;

He is immensely lacking in basic courtesy and general etiquette (ie. doesn’t return calls/e-mails, fails to follow-up with feedback, gets annoyed when pushed for a status update, etc);

He is a complete and utter disservice to not only to the hiring managers that he deals with but also to Avaya and its customers, partners and shareholders given that he is allowing his prejudiced views pass over candidates with genuine talent and potential instead opting to move forward candidates that he feels would be an appropriate fit;

Think these invectives are from a disgruntled individual? Think again. Check out all the negative reviews about him on Glassdoor, e-Boss Watch, Vault, Salary and various career sites dating back a while;

If anyone doesn’t want to initiate a formal complaint in fear of possible reprisal (eg. if applying for other opportunities, your complaints about this recruiter might impact your candidacy), then the best is to proceed with an anonymous complaint to the Avaya Board of Directors, Majority Shareholders, Customers and Executives; it would be completely pointless to raise this with the Head of HR or Recruiting (they will do nothing about this), but instead direct such grievances to the executive brass who will pass it down the chain for further investigation.

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Is Avaya Legit?

Avaya earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Avaya to be a trustworthy company. Although there's a 20% resolution rate for customer complaints, which deserves attention, Avaya is known for their high standards and safety. If you're thinking about dealing with Avaya, it's wise to check how they handle complaints.

We found clear and detailed contact information for Avaya. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Avaya has registered the domain name for avaya.com for more than one year, which may indicate stability and longevity.

Avaya.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Avaya.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Avaya.com you are considering visiting, which is associated with Avaya, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Avaya as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Avaya have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Avaya website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Avaya protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Avaya. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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6:34 am EDT

Avaya Early termination fees

After becoming the CEO of a credit union, I discovered we have been paying Avaya for 2 years for maintenance of telephone equipment we have not had. (We changed out our telephone system during the term of the previous CEO.) I attempted to cancel the contract and was told it had been automatically renewed and we would have to pay early termination fees of about $600. Furthermore, I have been unsuccessful in obtaining a copy of the underlying contract or convincing the call center that they should release us from the contract in the interests of goodwill and good business practices. They have been totally inflexible. This is just bad business.

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10:25 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My company has been a customer of Avaya for probably 2 decades. We have had a contract to provide maintenance to our Merlin phone system. Each year, when the contract was up for renewal, Avaya violated their own contract by failing to notify us of pending increases in the monthly rate. Last year, they did it again and after several phone calls, we got them...

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Overview of Avaya complaint handling

Avaya reviews first appeared on Complaints Board on Sep 3, 2008. The latest review Avaya voip, ipo and softphone was posted on Mar 3, 2017. The latest complaint Terrible experience was resolved on Sep 03, 2008. Avaya has an average consumer rating of 2 stars from 5 reviews. Avaya has resolved 1 complaints.
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  1. Avaya Contacts

  2. Avaya phone numbers
    +1 (866) 462-8292
    +1 (866) 462-8292
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    US/Canada
    +1 (908) 953-6000
    +1 (908) 953-6000
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    Other locations
  3. Avaya emails
  4. Avaya address
    4655 Great America Parkway, Santa Clara, California, 95054, United States
  5. Avaya social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Avaya Category
Avaya is ranked 27 among 346 companies in the Telecommunications category

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