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I have been visiting the location listed below for a period of 3 months. During this time I have used AVI Food Systems vending machines for coffee on 5 separate occasions. At each of these times I was just trying for a cup of coffee or a Cappuccino only to get a cup of what was warm creamed water. The first time I thought OK the machine is out of bean and the sensor just did not detect it. I let it slide.
After a couple of weeks I tried again and the same results, warm creamed water. Now I am upset. Then I tried this on 3 more occasions, spaced days and weeks apart, only to have the exactly the same thing happen.
Finally, I noticed your website on the cup and felt that I had to let someone know what your customers are dealing with.
This comes to a grand total of 5 instances at $1.10 a cup. How is it that a machine can sit that long with no service, no sign or contact information for customers that experience problems. I am sure that I am not the only customer that has been upset with this lack of respect.
The complaint has been investigated and resolved to the customer's satisfaction.
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