I ordered an iPhone 5 through www.avobuy.com on 3/22/2014. The Avobuy asked to pay $377 using my bank check account. The order number was 105850. The receiving day is 60+ days as stated in the website. I started to read blogs and found the iPhone that actually takes 6+ months to have it. Therefore, I thought it is too long to wait it. I followed the refund policy of Avobuy, and wrote to Avobuy email on 3/27. Avobuy responded my email on 3/30 1:10 AM as below:
WDJ,
Your Refund is still being processed at the moment... Please allow 30 BUSINESS DAY from the date you first processed your refund request. Please stand by Or for faster refund process you can contact your bank for stop payment.
Refund Request Date: 03/27
Thanks.
I started to follow up after 30 days by email, but I received the unique reply as "Your request (7369) has been solved. To reopen this request, reply to this email". I called number shown on the company website, but have never found the person who could deal with me. The auto-answer direct you and will hang up after you requested same key twice.
I has a special email [protected]@avobuy.com supported by my bank to Avobuy, however, the company just ignore what I have done. I have no way to move further, instead to ask help from you. All the behavior that Avobut has been done just like a criminal activity to its customer. I don't why company keeps buyer's money too long in either way.
Let me know if you have any question regarding this.
Thanks,
Da Wu
The complaint has been investigated and resolved to the customer’s satisfaction.
Never sent product so I requested a refund and never received that. They do not answer the phone or email.
Ordered furniture in May of 2014. Has been 9 months. Did not receive item. asked for refund. did not receive. Cannot make contact. they do not answer phones, nor do they reply to emails. Spent $764.
Iam also having same problem!
I Had exactly the same problem - WHY DOES THIS COMPANY GET AWAY WITH THIS SCAM!, HERE IN THE US.
I wanted to purchase an IPHONE 5S for $380usd. They were fast to take the money and after over 9-10 months no phone and I got the same recommendations for refund. I requested a Certified Bank Check. They have yet to issue me anything.
Terry Kryski
I have the same problem
Iam also having same problem
the government has to do some thing to stop this company spam and refund as the monay
They stole my money too.
Goy last mail after 20 attempt that we are prossessing ur refund and then there website is down and no reply...