KitKing’s earns a 1.9-star rating from 9 reviews, showing that the majority of customers are dissatisfied with purchases.
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The kit kings - 2 x psg tracksuits
I ordered 2 x psg tracksuits for £99 on 12th November for my nephews birthday and still have not received anything. I had the order confirmation straight away but nothing after that! It ruined everything as it was for a special 16th birthday and I couldn’t afford then to buy another present. I’ve tried phoning, emailing messaging on Instagram and I’ve not had any correspondence 6 months later.
It’s appalling and clearly a scam. I’m now scared to buy anything else online.
Desired outcome: A refund if my £99
Still not received my order or had no correspondence
Placed an order qlmoat 3 weeks ago and still not recieved ot not even had a delivery date. Tried contacting the company via phone email and ticktock to get no reply . This is not acceptable .
Desired outcome: I'll be going through my bank to get money back if I've not heard anything within 24hrs
Wrong size and impossible to reach the seller
I ordered sport suit from the website www.kitking.co.uk. After I paid for the order, the seller hasn’t provided any info about it. I waited couple of weeks, but got completely nothing. I started to send them emails, but no one replied. After 2 months I got the suit, but it was completely wrong colour and size. I tried to return it, but the seller didn’t reply to my emails. So be careful if you use this website or leave comments if you have horrible experience with this seller.
Is KitKing Legit?
KitKing earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for KitKing. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Kitking.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for KitKing have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with KitKing's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 22% of 0 complaints were resolved.
- The website belonging to KitKing has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Poor service
Placed an order for a new set of kit for the team I coach on the 21st August and was told that it would take 2-3 weeks. I called after 2 weeks to find out the progress of my order and was told that the kits had arrived from the manufacturer but there was a mix up and the wrong goalkeeper set had been delivered and they were waiting for the replacement to arrive which I was told would only take a couple of days. I waited a further 5 days and tried to call to see if the goalkeeper set had arrived and see if the printing had been completed, I was unable to get through and just got the answer phone message which proceeded to tell me not to leave a message and that August /September is a busy time and to just keep trying to get through by phone or email. I have proceeded to do both for the last 3 days! Calling the same number at least 30 times a day and sending numerous emails! Yet still can't get through and have had NO reply via email! I am seriously regretting ever having anything to do with Kitking, especially after reading some of the horror stories on here! Looks I will have my work cut out even to get a refund out of them! How can companies like this get away with trading in such a fraudulant manner?!
The complaint has been investigated and resolved to the customer’s satisfaction.
Sadly I seem to be another one that has ordered kit from kit king I have been tracking my order online for 2 weeks now and the status has not changed from order being processed!
I have emailed them tried to call them on numerous occasions and they don't reply or answer the phone! I think the next step for me is to drive the 30 mikes to their warehouse and demand my order there and then or a full refund having read other people having to wait up to 10 weeks plus for their orders I am not happy and will never be using this online company again and would strongly advise against others using them!
Kitking complaint
We bought our kits from Kitking. BIG mistake. The numbers were on the wrong shirts, we sent them back at our own expense. When the new kit arrived the numbers were on the right size shirts, only one problem it was the wrong kit, Totally different colour and design to what we ordered. We have now sent them back and our trying to get our money back. Mickey mouse company and staff couldn't care less.
Poor Printing of football kit
Very poor service and goods from Kitking.
We ordered some football kits and were told we would have the kits fully printed in 10 days. We received part of the order after 5 weeks and it took another 3 weeks, and plenty of telephone calls and email, for the rest of our kit to arrive. We were not entirely happy with the printing of the second lot of shirts, obviously done in a hurry, but due to the late delivery we did not have time to send them back and go elsewhere. We had no choice but to used them. We would not go back to kitking for anything.
Very poor service and goods from Kitking.
We ordered some football kits and were told we would have the kits fully printed in 10 days. We received part of the order after 5 weeks and it took another 3 weeks, and plenty of telephone calls and email, for the rest of our kit to arrive. We were not entirely happy with the printing of the second lot of shirts, obviously done in a hurry, but due to the late delivery we did not have time to send them back and go elsewhere. We had no choice but to use them. We would not go back to kitking for anything. KTJ
The complaint has been investigated and resolved to the customer’s satisfaction.
football kits
KITKING SHOULD CARRY A HEALTH WARNING
I ordered some football kits from kitking. They said they would be with me in about 10 days. when they never arrived after 3 weeks I tried to contact them. The phone just rings or it is constantly engaged. I have sent emails but no one replies. I now have 4 football teams on my back wanting to know where are the football kits they have paid for. Its is so stressful and draining due to the worry all this is causing me. I have now been advised to contact the office of fair trading or trading standards. Never again kitking, you should be ashamed of yourselves.
Bad service from kitking
Avoid Kitking at all costs.
I cannot stress enough how bad kitking are. It is impossible to get an honest answer from them as to why the football kit we ordered has not been delivered. We were told up to 10 days and 8 weeks later we are still waiting. This company is run by a bunch of rude lying cowboys. Now we just want our money back and trying to get a refund is turning into a joke but I can assure you we are not laughing. These scammers are all the way to the bank.
The worst company I have ever used
The worst company I have ever used. Never return calls back or emails. Constantly make excuses up regarding delivery times. Took 4 weeks to even get a correct answer out of them. Asked for a refund no doubt this will take a long time as well.
THE WORST COMPANY I HAVE EVER USED.
It seems I saw this too late. I ordered things online, and they were supposed to arrive this week. Now they aren't answering emails or calls, and today their website went down as well. I paid for a whole team's equipment, and I needed them for a final tournament in two weeks time, and they aren't answering anything anymore.
KitKing Reviews 0
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Overview of KitKing complaint handling
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KitKing Contacts
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KitKing phone numbers+44 116 262 7332+44 116 262 7332Click up if you have successfully reached KitKing by calling +44 116 262 7332 phone number 1 1 users reported that they have successfully reached KitKing by calling +44 116 262 7332 phone number Click down if you have unsuccessfully reached KitKing by calling +44 116 262 7332 phone number 0 0 users reported that they have UNsuccessfully reached KitKing by calling +44 116 262 7332 phone number100%Confidence scoreSales
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KitKing emailssales@kitking.co.uk100%Confidence score: 100%Supportservices@kitking.co.uk76%Confidence score: 76%support
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KitKing address54 Syston Street East, (Off Cobden Street), Leicester, England, Leicestershire, LE12JW, United Kingdom
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KitKing social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about KitKing company
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