Avoya Travel / Rev Agency review: Agent Nancy M.

Dear sirs, please understand the activities of the cruise agent Nancy M. (AVOYA TRAVEL (42726), cruiseruss, working through the booking system avoyatravel. Apparently, after the number of tourists from Belarus and Russia decreased, Nancy M.'s agent began to deceive tourists. She deliberately gives false information about the possibility of boarding ships and hides the true landing conditions of cruise companies. Yes, it is to deceive, there is no other word to characterize her actions. It provides aggressive advertising in the Russian-speaking space and on Russian social networks. She sold us the NCL 14-DAY CARIBBEAN ROUND-TRIP PUNTA CANA cruise: CURACAO, ARUBA & BARBADOS on 02/26/2024. (Sail Date 2/26/2024 Contact NANCY M. Reservation [protected]), informing us that a Russian passport is enough to board the ship. All correspondence was conducted by e-mail, so every word has confirmation.

3 weeks before the cruise, she informed us that the boarding conditions had changed and we were denied boarding. We began to understand the situation, wrote a letter to NCL and received a clear answer that boarding with a Russian passport is impossible and the conditions have not changed since 2022.year. Nancy M. lied to us from the very beginning. Probably, in order not to lose its sales volumes, She is now gaining the number of tourists in this way. We have lost the cost of non-refundable tickets, because travel insurance does not cover the deception of a travel agent. We lost vacations, time, nerves, money. We received moral humiliation. To our outrage and demand for reimbursement, Nancy sent us to an American court, knowing that this is impossible for Russians.

Please deal with this incident, because it is outrageous what the cruise agent Nancy M. is currently doing on the Russian market. We are waiting for an explanation of the situation from you.