Backroad Rescue Brigade’s earns a 1.0-star rating from 2 reviews, showing that the majority of stranded drivers are dissatisfied with rescue services.
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pet rescue and adoption
Attempted to adopt a dog from them. Went through the whole adoption process, provided references, let them speak to my veterinarian and was approved. I was told that Zeus, the particular dog I was adopting, was still in Tennessee and that they (Backroad) would bring him to me. This was back on September 19, 2019. I was also informed that the owner and founder, Pam Reed Stout, would contact me with the final plans to get Zeus to me. I am still waiting. I just never heard from them again. I kept calling, texting and emailing them and they never responded. This was just plain mean and cruel. My children were heart broken. They have done this to other families too as I have seen other complaints. They could have at least had the decency to tell me I was no longer getting the dog and why. Ms. Scouts contact # is [protected]
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I am not one to leave reviews, however the experience my family and I have been through NEEDS to be known so this does not happen to another family.
My family and I have been looking for a dog for months. We wanted to find a doberman pincer type dog and wanted to provide a home for a dog in need. We looked into breeders however they can be expensive and we wanted to give a dog a home that really NEEDED one.
After finding a puppy, through adopt-a-pet.com we started the process. After filling out the application and following all instructions to the letter on June 10th, we waited. Literally three weeks went by before Back road rescue brigade emailed us back on July 1st apologizing that they we busy but wanted to know if we were still interested and can we send the application. Of coarse we were. Back road rescue brigade stated they never received or application. No matter, I resent the previously sent application to the same email address and then waited. Another week went by and we received an email stating that everything looks great. they reached out to our vet and references and emailed us that we were approved for Celeste (the dog we waned to rescue). Another week went by and I did not hear anything, so I reached out and asked if there was any forward progress with the adoption process and if anything further was required on my end. They responded and stated all is good an we will work out the acquisition details. They informed me of how much money I would have to pay to adopt and where and when I would need to pick up our new family member. My wife, 9 year old daughter and 10 year old son were ecstatic. We went shopping for a bed, name tag, food and all the other fun items you get when getting a new dog. After some texting back and forth working out the details we we set up a time and day to pick up the dog (Friday July 19th). I worked out with my job that I was leaving early as we needed to travel an hour to get her. My kids and wife were super excited as they were part of the entire process. Last night (Wednesday July 17th at 9 p.m. I get a call stating that the dog got away form the handler, didn't come back when they called her and had to go down the street to get her. (her being the dog). Celeste is fine but now I am being told that they think the 6 month old puppy may have separation anxiety and needs to see a therapist to be analyzed. Being receptive to this I inquired the process. I was told it will take a month and they do not know what that will yield. Then I was told that they changed their mind and do not want us to have Celeste and for the only reason is they are worried about the dogs mental state. I get it, the dog does come first, however WHY is this being brought to my attention two days before we were scheduled to pick her up. Why am I not allowed the opportunity to provide the health care for the animal that will be spending the rest of its life with us. I begged and pleaded if there is anything I can do to secure Celeste and ensure she will have a loving home and family. I was pretty much blown off and told to look online as there may be another dog I may like.
My kids cried themselves to sleep last night and I am furious. Not that I was not allowed to adopt the dog, that the whole above process actually took place to have them pull the rug out form under us. This morning was no better with the kids. tears and crying begging me to let them call this person and see if they can convince them that Celeste will have a good home and the attention she needs.
This business, if it could be called that has caused heart ache of two young children and that makes me sick. ANYONE thinking of using adopt a pet.com. know that they do not properly vet the people that post animals for adoption on their site. They are setting up individuals to have their time wasted and be let down at the last minute. I attempted to reach out to adopt a pet both times. once when a response was not received on the initial request for adoption and now to explain the above situation. NO RESPONSE. I am disgusted with the entire experience and sick to my stomach over this. I will be leaving this review on every site I can find to ensure that no other child goes through this heart ache.
Is Backroad Rescue Brigade Legit?
Backroad Rescue Brigade earns a trustworthiness rating of 82%
Highly reliable. Use their services with confidence, yet trust but verify.
The age of Backroad Rescue Brigade's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
However ComplaintsBoard has detected that:
- Backroadrescuebrigade.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The backroadrescuebrigade.com may offer a niche product or service that is only of interest to a smaller audience.
- We detected that backroadrescuebrigade.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
- Backroad Rescue Brigade protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Overview of Backroad Rescue Brigade complaint handling
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Backroad Rescue Brigade Contacts
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Backroad Rescue Brigade phone numbers+1 (931) 510-7609+1 (931) 510-7609Click up if you have successfully reached Backroad Rescue Brigade by calling +1 (931) 510-7609 phone number 0 0 users reported that they have successfully reached Backroad Rescue Brigade by calling +1 (931) 510-7609 phone number Click down if you have unsuccessfully reached Backroad Rescue Brigade by calling +1 (931) 510-7609 phone number 0 0 users reported that they have UNsuccessfully reached Backroad Rescue Brigade by calling +1 (931) 510-7609 phone number
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Backroad Rescue Brigade emailsbackroadrescuebrigade@gmail.com100%Confidence score: 100%Support
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Backroad Rescue Brigade addressStamford, Connecticut, 06901, United States
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Backroad Rescue Brigade social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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