BackyardCity
Reviews and Complaints

I ordered a pool liner on 7/01/2021 with backyard city pools, I recently tired calling them with no luck and left a message today 07/07/2021. I haven't heard or received a confirmation in regards to this pool liner, There customer service number no-one answers and ill you can do is leave message. if I can't get a response. I want the order cancelled and I will go elsewhere. Thank You
Shari [protected]@aol.com

I ordered a pool and it came damaged inside the box. I ordered a whole package and it also was missing the ladder that I still do not have and paid for. It also didnt ship with liner. I wasnt happy and asked for a return. I have had this pool in my garage fir a month now. I call and no answer. I emailed over 10 times with no answer or reply.
I have the emails to prove it and will send them to anyone that wants them. This is a fradulant business and they dont stand by their products.
Order # : 107033
Email : [protected]@yahoo.com
Order Date : 5/15/2018 10:24:00 AM
Order Status : Approved, Pending Shipping
Payment Status : Payment information received.

Payment Method : Credit Card

I've purchased some grill accessories from BackyardCity online store and they gave me a tracking number and said that my order was shipped and will be ere any time soon.
Two weeks passed and I decided to contact them and ask about my order status. They were not able to tell the exact delivery date and also said that during some circumstances my order will be late.
One week later I decided to cancel my order because I did not want to wait any longer and was planning to buy from another company. BackyardCity support said that they were not able to refund my money because my order was shipped. They said that I need to receive it first and then I need to send it back and then I'll get my money back.
I tried to track my order but tracking system did not work.
It is now three months since I placed my order and still nothing.

We ordered garden furniture from the company www.backyardcity.com. These jerks provided the check and confirmation info, and it was mentioned in the letter that the delivery would take 2 weeks. After a month, we heard the same promises and blah-blah. The worst company and the reps are really useless. They are liars and scammers, so be careful and better avoid them. As well as post comments about your experience with them.

I ordered 2 of the heavy duty 3-leg metal end frame fittings for commercial grade swing sets. The cost was about $107 each, plus $60 for shipping for the bulky/heavy items. I could see from the photos that the welding looked pretty rough, but thought it would be worthwhile to buy them considering the time it would take to make them myself. Especially, I thought the paint on a commercial product would be far superior to any paint job I could do myself -- important on something that would be exposed to weather 365 days a year. I thought the items were listed in stock before I placed my order, but afterwards I found they were on backorder. They were on backorder for about 2 months, and BackyardCity.com never sent me one of those postcards giving you a chance to cancel your order... I thought it was federal law or something they had to send that if they could not ship in 30 days. Anyway, communication was about zero. I finally got my items, and the welding was just as amateurish as the photo had shown, or even worse. A very cold, crooked weld, like bubble gum stuck on the surface of the steel, with no penetration. Not strong at all, but probably adequate for the purpose. Man, I'm a machinist myself but in my area you can hardly walk down the street without tripping over unemployed welders with 10 times the ability of the joker who made these brackets... how such a person could get hired for a professional welding job is beyond me. Something I was not expecting at all is that both brackets are welded together crooked. The outer legs are a single piece of tubing bent like an uncrossed "A" shape, and the third leg is welded on about 5/8 of an inch off center from the apex of that. I'd literally be embarrassed to put these out in my yard. But what really disappointed me is that the paint job was badly damaged. The mouths of the legs (where my longer leg pipes would need to be inserted) were dented in in a couple places, and one of the places had evidently been hammered back out after painting and then the paint retouched with a completely different shade of green paint. There were other scratches and dings as well. I don't know how any reputable company could send out a product looking like this. It is absolute junk, in my eyes. Well I e-mailed BackyardCity.com and they answered and said I could ship these heavy items back across the country at my own expense for a refund. But considering what I have seen so far, I have no confidence that I'd ever get that refund. Rather than sink another $50 in shipping, plus hassles galore, I've decided just to cut my losses now and hope to sell these at a garage sale for $50. I know that call is based on instinct and past experiences with other companies rather than any actual failure to refund by Backyard City.com, but that is what I decided.