Badoo review: badoo premium service 1

Hi Stuart,

Thanks for bringing these issues to light!

We're so sorry to see that you didn't receive a response from our team via email. However, since you received the email to rate our response, a reply was indeed sent to you. Perhaps it has been filtered into your spam folder? Either way, you're welcome to reach out to us via Facebook or Twitter if this is more convenient for you, simply search for @BadooHelp and a member of our team will look into this right away.

After reviewing the images you've attached to your review, we believe the issue has occurred because you've purchased the service via iTunes. When you make a purchase using this method, your iTunes account email address should be the same email you used to register on Badoo. If it's not and you have registered with your iTunes email address in the past, your purchase would be associated with that profile or a profile you've previously deleted.

That said, this is just an assumption based on the information in your review and we'll be happy to look into this further and fix the problem so you can begin enjoying your Badoo Premium membership as soon as possible.

Hope to hear from you soon,
BadooHelp