Baer's Furniture
Reviews and Complaints

As a professional interior designer and owner of Kopko & Company design firm, I purchased merchandise from Baers for a job i was completeing( a sizeable sale). At time of delivery, the merchandise had been sold out from under me, the designer, the office and even the Manager Bruce were totally apathetic and haveing paid in full told me if i cancelled the order they would keep the money i had paid as a restocking fee!
The first delivery was cancelled after I had waited for 4 hours for the delivery and only after I had called the office to see where they were!
In this time of business going bankrupt daily, I am sure this is one name that will appear soon on that roster.
I can only hope someone from the Baer family reads this complaint and takes some sort of action to protect their family business...to date i have not heard of any furniture bail out from the government !

I am writing to dispute a purchase in the amount of $2130.00 for furniture that was defective upon arrival against Baer’s Furniture purchased on 12/9/07. The following are chronological details on my efforts to resolve this issue with the merchant who have not upheld there promises nor stood by their product.

1. Furniture was special ordered from Marty Brantley (Salesman) on 12/9/07 and was told the furniture would arrive in about 3 months. I expressed my concern about the quality of the product before making the purchase and was assured that their product is of highest quality. Per Marty, “if anything were to go wrong on arrival in 3 months, it would be replaced no questions asked”.

2. Furniture arrived on 4/16/07 and upon inspection, was defective upon arrival. The sofa recliner’s mechanism seemed bent. It did not work correctly and would not allow both recliners to open smoothly at the same time (See below). This was conveyed to the delivery crew and was told that it would not be an issue for replacement since it was defective on arrival. In addition, the furniture was missing a fabric protection kit that is part of my furniture protection warranty that I purchased.

3. It took approximately 1 month of aggravation to get my missing fabric protection kit thru numerous phone calls with Marty at the local Baer’s furniture in addition to contacting Baer’s headquarter [protected]). Instead of replacing my defective furniture “no questions asked” as promised by Marty before the purchase, they opted to send out a repair person. This took about 3 phone calls just to get the repair person to come out around end of April 2008. The “general” repair person came out and had no clue on what the problem was and stated “I think it’s the kick panel but I’m not sure”. I waited patiently and was told the kick panel would take 3 MORE months to get here and received a postcard from Baer’s stating the same thing.

4. I had to keep calling to check the status of the part. Finally on 7/3/08, I received a phone call from Baer’s headquarter telling me the “kick panel” is in. I made the appointment with the repair person for 7/15/08 and took the day off. After patiently waiting 3 months, I was told that they ordered the FABRIC instead of the kick panel mechanism and that this would solve nothing per the repair person. This type of customer service is unacceptable. I lost a full day of my salary for the appointment with no resolution.

5. I contacted Marty on 7/16 and told him the issue. I demanded to Marty to give me a new piece of furniture or refund my money. He called me back and told me his manager is out for a few days. I followed up again with him and he said to give him a few more days which I did. He did not call back again. I followed up once again and was told he left on vacation for 2 weeks without working on my issue. On 8/16/08, I contacted the store and talked to Jackie Heck (General Manager). Once again, I told her I want a new piece of furniture or refund my money for the purchase. I also decided to follow up with Jackie in person at the store the same day and told her this is her last chance to make things right. She called me on 8/17/08 without any acceptable resolution.

It has been over 8 months since my purchase of this furniture and I still have a defective item from Baer’s Furniture. I do not wish to deal with them again and I am requesting my money back. This is the worse customer service I’ve dealt with from any merchant. I will also be filing complaints with the Better Business Bureau, Federal Trade Commission, Florida Division of Consumer Services, Florida Office of Attorney General, and Channel 9 Eyewitness News Action Reporter against Baers Furniture’s unethical sales practice so that this does not happen to future consumers.

Thank you,

John Truong

My mother in law purchased a living room and kitchen set at the store. 2 days later we got a call that the sofa was not available unless we took the floor model (no other discount was offered). The day before delivery they called to say the sofa table is broken. I asked to speak to a manager, they told me one would not be in the store until the next afternoon. I left a message on the owner's voice mail. Larry [protected] ext 320.

A call was made to the salesman about the sofa and how disappointed we were, he stated he didn't care if we took it or not, there were plenty of others in line for it if we didn't want it. Nice customer service!

We were scheduled to move into a new home April 1, 2007 and ordered furniture from Baer's in mid-March (Approximately $25,000). All the dining room seats were damaged. Workmanship on upolstery was shoddy. The bedroom set's amoire was damaged. The kitchen chairs (4) and the bar stools(3) all had the wrong material ( I had special-ordered a particular fabric.) The bar stools also had different legs that were a different color, design and a totally different wood than the arms. There have been unlimited calls to the store, customer service and my sales rep (Marjorie Sapanaro) I have had to call back several times before someone would speak to me or return my calls. When they return your call, there is never an apology, only excuses.

It took three delivery trips before I received all my dining room chairs in good condition. It is now August 7 and I still don't have the amoire or the kitchen chairs or bar stools. I am scheduled for another delivery today and I have doubts that the furniture will be correct. I would not recommend this company to any of my friends or anyone in our development.

I will follow up to this complaint to advise how the delivery goes today.

Baer's furniture company

Cost $2419.81 dep $1300.00 (included delivery and removal of old bed)

Ordered a standard length full size bed that would fit into my antique bed frame i have used for 50 years and reminded the sales rep christine dorbuck that it had to be a standard length bed to fit into the frame.

Place order 8/26/06 to be delivered right after labor day 9/4/06.
Delivered 9/30/06 a hodge'-podge base and mattress. Called christine and she would replace the base with a standard length.

I gave a check in good faith for the balance due on delivery on the promise of replacement of the bed frame to standard length. Of course the check was cashed and left me hanging.
Then i get news it is not available when i called baer ‘s. No one called me.

Standard mattress and extra length base. I called on 10/6/06 and was told by christine for the first time that the base only comes in extra length and the mattress only comes in standard length.
What kind of outfit would be dumb enough to deliver this misfit combination and call the order complete?

I should have been informed at time the order was placed that the base comes only in extra length, but the sales comes first!
Baer's mistake.

I went to the mattress stores, but choose baer’s because i though this would be the most reliable, local,good service, not take advange and guarantee their merchandise and service! Boy was i wrong! Local only!

Page ii

What i got was reprehensible:
3 weeks late on delivery
A hodge’-podge set
Damage corner of the wall
Had to fight for the removal old bed
Take advantage of senior
Petty coat and sheets are too short
Can’t use antique frame

Damage wall trying to get the base still in the crate, chipped the corner right down to the metal corner bead. Finally uncreated the base in the living room at my sugestion and could make the turn into room without damage to wall..

Baer’s offered to replace the mattress in the extra length. I have tried to go a long with the correction of baer's mistake, but the replacement mattress is awful it is to long for the small room, i have no sheets to fit and it still will not fit into the antique bed frame. Not what i ordered

Delivered replace mattress on 10/18/06, called christine 10/21/06, she said to call mgr. Larry later as he was out sick. Called him on 10/23/06 and he would talk to christine and call back on the next day--no call--i called again on10/27/06 and was told he was with someone and would call as soon as he was free--no call. Called on 10/28/06 he could not be found, operator would give him the message--no call. I did expect him to be a gentlemen and at least return a call. Pass the buck to christine, she called absolutely will do nothing andalso with a little ad-lib memory?

I want this hodge’-podge base and mattress picked up and a full refund in the amount of $ 2419.81.

This is baer's mistake, not telling me that i could not get what i had ordered, not mine! Do the right thing.

It is not my responsibility to accept or live with your mistake. I tried, just does not work. I have never been treated so badly.

Blanche r olsen
561.719.1757

Nine months ago I started purchasing furniture from Baer, spent over 20k and this has been a horrendous time and to date they have all my money and I still do not have all my merchandise. DO NOT accept partial delivers from this company.

I have tried to get to speak to store managers to fix my problem over this whole nine months but he will not reply, I dealt with sales reps but once this store gets your money the reps hands are tied and can not help. I dealt with a store assistant manager and she was NO help did not follow through then she denied telling me (since this started she is no longer with the company).

I have been forced by Baers to deal directly with the vendor since I was required to pay them over 2k when they delivered part of the product and wont give it back to me and of course everyone passes the buck they have many reasons why they make appointments and don’t show, don’t call and don’t care that they kept us waiting 3-5 hours missing work. Why and who fault it is that the order went wrong and many promises and broke time lines to get it resolved.

The bottom line is I gave them 48 hours to complete my order after waiting nine months threatened a lawsuit and finally got a owner of this company to respond to my repeated calls to only be pushed by him to accept another promise to deliver date. I refused since they could not do it in nine months or the final 48 hours why should I keep trusting this company. I demanded my money back and for them to take back what I have. He promised to call back with a resolve and now that is five days ago and I still have not heard a word. I am starting legal proceeding against this company for taking monies from a customer and not delivering product in a timely manner.