Furnitureland South

I'm finished with using FLS. I have had every client that I have ordered for tagged for 1 client that has ordered the least through me. I get repeated text and emails and so does my client on items that have nothing to do with her.

In addition I have repeatedly called customer serice and told them they have marked my orders with the wrong client name.

Not to mention the cluster that occurred with a large order by Olya Smith before she left and poor Tracy Dunn has been left holding the bag.

Futhermore, Reily in cutomer service ignored my repeated calls and emails regarding a broken light for my client Fromke and it was my client Shirely Allen who continued to receive emails and texts saying that I owed money for the order. (Which I DID NOT).

these issues have created hours and hours of complex unessesary work for me. I have spent over 20 additional hours without compensation and taking time from other client to deal with this fiasco.

I placed an order for a Sectional, 2 ottomans, and about 12 pillows in JULY 2021. Oh and a dining room set.

Dining room arrived DAMAGED and was NOT white glove. Dirty and filthy! Had to touch up table and chair. They did refund some money. Not happy overall! Dining room came this April 2022 when it arrived in February in NC. I had to call and talk to the CEO assistant! My furniture was in a container and was picked up in February! We called Kincaid and found out! Delivery drivers didn't wear gloves or booties. Their delivery truck was filthy. They built my table inside their dirty truck!

Sectional is wrapped and ready for delivery...still waiting and that was 2 weeks ago! So ticked off! Kincaid.

The ottomans are going to be here in 2023 because NO ONE ORDERED THEM IN JULY when the fabric was in stock. Now the fabric is DC and ordered another fabric and now they said 2023! ARE YOU FLIPPING KIDDING ME?! Kincaid.

Oh and the pillows...they didn't order 4 of them and lied about it. Every answer is WAITING ON MANUFACTURER. Well, we ordered from Surya and got the pillows in 2 days!

No one knows what they are doing and no one is placing the orders and following up!

I would not recommend this company! White glove service is a lie and pure BS!

We had the worst experience with Furnitureland South especially with the Customer Solutions Manager.

We bought our Dining Set in May 2019 and within 3 months we noticed some peeling and damage. When contacted Furniture Land SOuth they raised their hands to us.
We had bought this piece from the outlet center, and we simply asked to help us cover the damage because it is $7000 worth furniture.

We were pushed to buy warranty bi the Salesman there who sold us the furniture. When contacted the Warranty people (Gaurdsman), they raised their hands on us as well.

We were left out with no help at all. Its only been 3-4 months and we rightfully asked for the coverup or some help with the damage. We do have warranty. But from both end we were left hanging in the middle.

This is the worst experience we have had and cannot trust anyone anymore.

Dear Furniture Land SOuth - Any higher authority - if you are reading this - Please do not hurt people's feeligs and rip them. If you are truly a reputed business owners please be fair and provide a fair service to your customers, or you will loos whatever little respect is left to you.

Feels very hurt to post this.

Lots of promises that will never be kept. No one knows why they don't improve their service. Maybe they just don't care...
We ordered a sofa from them and were said that it would be delivered within 5 business days. That was great. However, instead of 5 days, we waited for 4 weeks. They postponed the delivery several times and never said why exactly.
All of a sudden the sofa was out of stock. Tell me, how is this possible? How a purchased sofa can be out of stock?
Yesterday it was finally delivered, but this was our first and last time. We've had enough, to be honest...

Company will not repair our table. Wood is split and has a huge sliver
sticking out. Guardsman the furniture warranty repair company sent technician out to repair, but after inspection technician felt whole table was defective, and would send recommendation to furnitureland south. Bridget from furnitureland south came back me stating the manufacture(g jstyles )will not do any more for us. In the meantime I have a table with a corner where the wood is split and lifting.

Last year, I went to Furnitueland to see about purchasing some furniture. I decided to get a dresser, mirror, and a 5-drawer chest for one of my sons.

I put the set on lay-away. However, I had to pay for the merchandise before store would let me take the product home. The set was $346.68. I owed $96 on the balance. The second one was 2, 600.65 and I put $50 down on the set. I went to make my last payment on the first order, and the store was gone out of business.

They didn't try to contact me or anything. In addition, I can recall a time when I called the store every week to see when they would have my order in the store. He kept telling me that the people in the warehouse were on vacation. So, when I finally returned to the store, the business was no longer there. I have yet to receive any money or merchandise.

Furnitureland South is a company in serious trouble.

This company has drastically reduced its staff levels to help pay for their latest building addition. Then the economy dropped off a cliff.

They had lousy customer service before 2008, during the good times. But with even less staff, their service capability is seriously diminished.

Before you give them any money for a deposit, research Rose Furniture and Wood Armfield. There is no guarantee that Furnitureland can survive the down turn, they have higher overhead than either Rose or Wood Armfield. So read the stories about customers that have deposits to Rose or Wood Armfield prior to their bankruptcy filing. It can happen with FLS.

Additionally, if you go there and their sales person tells you their furniture is made in North Carolina, it's a lie. Nobody makes casegoods domestically any longer, it is all coming from China.

Their showrooms are like an amuzement park, fun to look at all the stuff. But take a look at the vacant parking lot, and notice the absence of traffic in their showrooms.

Save yourself a big problem and avoid FLS.

This store requires a one-third CASH deposit, and then they charge you a one-third "restocking fee" if anything goes wrong. Spending $3, 000? You may just be "donating" $1, 000 to Furnitureland South.

I ordered a desk for my home office from Furnitureland South (FLS) on November 10, 2007. I was assisted by the salesperson Betty Coleman, who has since been relieved of her duties at the store.

When the desk was delivered on 1/12/08, it came fully assembled and the deliverymen were unable to fit it through the entrance of the room. The driver had no choice but to return the item to the warehouse. He told me: This happens all the time because people are using a spare bedroom for their office these days, and the opening is not large enough for a desk to fit through.

When I later spoke with FLS, they said that they would be keeping my $300 deposit as a cancellation fee.

During the SIX HOURS I spent in the store on 11/10/07, Betty Coleman never once asked us where in our home this desk would be located. If desks are returned "all the time" for not fitting into a room, I believe it is a salesperson's responsibility to ask questions to make sure the purchase will work. Furniture is not my area of expertise; our salesperson was the furniture specialist -- and she worked for several years at FLS. Yet she failed to ask a simple question that would have cancelled the sale. I therefore believe she was more interested in making a commission than in providing quality customer service. I also have to wonder what the problem was with this employee that she has been fired.

Between 1/12/08 and 2/4/08, I made several attempts to rectify this situation. FLS was extremely lax in returning my calls, and it took me until 1/17/08 to speak with Laura Saintsing, my salesperson's supervisor. She argued that it was my fault for not making sure the desk would fit, and refused to refund my $300. Eventually Saintsing agreed that Coleman was "partially" in error for not asking what room the desk would be going into, but she would refund only half of my deposit ($150).

I asked for her supervisor to call me back, as I was not satisfied with this offer. He never called me.

On 1/26/08, I e-mailed Holly Gray, the FLS customer relations person as noted on the BBB website. She increased my refund amount by just $20 and sent me a check for $170. She stated that FLS offered me a store credit, but that since I was not appeased by this offer, there was nothing more they could do. I was NEVER offered a store credit, as I would have accepted this compromise.

I wrote back that Laura Saintsing lied about offering me a store credit, and Holly Gray said "FLS now considers this case closed." I guess they don't care that they have lying, cheating employees.

**UPDATE**: Holly Gray from Furnitureland South called me on March 5, 2008. I thought it was in response to my complaint against them with the Better Business Bureau, but it was in response to my postings on this and other consumer websites.

Holly offered to give me a $130 store credit as a BRIBE FOR MY SILENCE. She said she was "trying to work with" me and would give me this credit if I would retract my internet postings that share my experience with her company. I will never shop at Furnitureland South again, so a store credit is meaningless. But what really is telling is that they didn't want to do the right thing because it's the right thing; instead, they only responded to me after I shared my experiences with the public. This is further proof that this company cares only about itself and not about its customers.