Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Banks Bank Of The Philippine Islands [BPI] Customer service assistance/teller
Bank Of The Philippine Islands [BPI]

Bank Of The Philippine Islands [BPI] review: Customer service assistance/teller

C
Author of the review
3:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

* Doesn't provide accurate resolutions.

* Sarcastic in the way they respond to the inquiries of the customer.

* Poor customer service

I am an OFW who opened a bank account at this branch BPI - DAVAO AYALA ABREEZA 2. I am expecting to receive an ATM card, I followed the given grace period time to wait and came back multiple times but there are still no updates until such time my remaining vacation days have come but no ATM card has been issued to me. I tried to update my mobile banking using the new app but I'm having trouble fixing it, especially the changing/updating phone number. So I asked help with my sister to process everything since she was in the Philippines, but instead of seeking help, we received unsatisfactory responses from them. My sister tried to inquire at another branch and we received the best help that we needed. I personally talked the teller/agent through all over the phone and I received a sarcastic response and it shows it is my fault for not having an ATM card.

Desired outcome: Change a well-trained agent/officer at the information teller or do proper training on how to handle customer service to the valued customers. Provide accurate information and assistance to the customer.

More
Send message
Copy link
Report
0 comments
Add a comment

More Bank Of The Philippine Islands [BPI] reviews & complaints

Bank Of The Philippine Islands [BPI] - Transaction failure and mobile key device registration failure 2
Bank Of The Philippine Islands [BPI] - customer service 1
Bank Of The Philippine Islands [BPI] - fraudulent credit card charges and ghost employees in cc deparment 44
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Bank Of The Philippine Islands [BPI] - incompetent tl phonebanker 1
Bank Of The Philippine Islands [BPI] - mobile app, can't receive otp, and no response for queries from overseas
Bank Of The Philippine Islands [BPI] - I am complaining about the poor service of bpi
Bank Of The Philippine Islands [BPI] - gcash online transfer (transaction failed but bpi debited in my account)
Bank Of The Philippine Islands [BPI] - My account lacks 1,000php. Where is it?
Bank Of The Philippine Islands [BPI] - Fraud transaction
Bank Of The Philippine Islands [BPI] - card releasing
View all Bank Of The Philippine Islands [BPI] reviews and complaints

  1. Bank Of The Philippine Islands [BPI] Contacts

  2. Bank Of The Philippine Islands [BPI] phone numbers
    1800 1888 9100
    1800 1888 9100
    Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling 1800 1888 9100 phone number 8 8 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling 1800 1888 9100 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 1800 1888 9100 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 1800 1888 9100 phone number
    50%
    Confidence score
    Philippines
    1800 140 390
    1800 140 390
    Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling 1800 140 390 phone number 3 3 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling 1800 140 390 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 1800 140 390 phone number 3 3 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 1800 140 390 phone number
    7%
    Confidence score
    Australia
    800 6312 0014
    800 6312 0014
    Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling 800 6312 0014 phone number 3 3 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling 800 6312 0014 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 800 6312 0014 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 800 6312 0014 phone number
    100%
    Confidence score
    Greece
    800 636 3007
    800 636 3007
    Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling 800 636 3007 phone number 7 7 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling 800 636 3007 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 800 636 3007 phone number 2 2 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 800 636 3007 phone number
    56%
    Confidence score
    Singapore
    800 0630 0017
    800 0630 0017
    Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling 800 0630 0017 phone number 2 2 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling 800 0630 0017 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 800 0630 0017 phone number 5 5 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 800 0630 0017 phone number
    UAE
    +63 28 910 000
    +63 28 910 000
    Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +63 28 910 000 phone number 4 4 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +63 28 910 000 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +63 28 910 000 phone number 10 10 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +63 28 910 000 phone number
    International
    +63 28 185 541
    +63 28 185 541
    Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +63 28 185 541 phone number 5 5 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +63 28 185 541 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +63 28 185 541 phone number 7 7 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +63 28 185 541 phone number
    Head Office
    +1 (800) 225-1202
    +1 (800) 225-1202
    Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +1 (800) 225-1202 phone number 0 0 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +1 (800) 225-1202 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +1 (800) 225-1202 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +1 (800) 225-1202 phone number
    United States
    +1 (800) 354-5449
    +1 (800) 354-5449
    Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +1 (800) 354-5449 phone number 0 0 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +1 (800) 354-5449 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +1 (800) 354-5449 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +1 (800) 354-5449 phone number
    Canada
    +44 500 894 040
    +44 500 894 040
    Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +44 500 894 040 phone number 1 1 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +44 500 894 040 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +44 500 894 040 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +44 500 894 040 phone number
    100%
    Confidence score
    United Kingdom
    +973 80 004 007
    +973 80 004 007
    Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +973 80 004 007 phone number 2 2 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +973 80 004 007 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +973 80 004 007 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +973 80 004 007 phone number
    100%
    Confidence score
    Bahrain
    +673 801 2003
    +673 801 2003
    Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +673 801 2003 phone number 1 1 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +673 801 2003 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +673 801 2003 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +673 801 2003 phone number
    100%
    Confidence score
    Brunei
    +33 800 905 585
    +33 800 905 585
    Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +33 800 905 585 phone number 1 1 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +33 800 905 585 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +33 800 905 585 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +33 800 905 585 phone number
    100%
    Confidence score
    France
    +852 800 932 634
    +852 800 932 634
    Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +852 800 932 634 phone number 1 1 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +852 800 932 634 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +852 800 932 634 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +852 800 932 634 phone number
    100%
    Confidence score
    Hong Kong
    +81 531 636 003
    +81 531 636 003
    Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +81 531 636 003 phone number 2 2 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +81 531 636 003 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +81 531 636 003 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +81 531 636 003 phone number
    100%
    Confidence score
    Japan
    +886 801 631 305
    +886 801 631 305
    Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +886 801 631 305 phone number 2 2 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +886 801 631 305 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +886 801 631 305 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +886 801 631 305 phone number
    100%
    Confidence score
    Taiwan
    +63 917 891 0000
    +63 917 891 0000
    Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +63 917 891 0000 phone number 2 2 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +63 917 891 0000 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +63 917 891 0000 phone number 9 9 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +63 917 891 0000 phone number
    Text Only
    More phone numbers
  3. Bank Of The Philippine Islands [BPI] emails
  4. Bank Of The Philippine Islands [BPI] address
    6768 Ayala Avenue, Makati City, 1226, Philippines
  5. Bank Of The Philippine Islands [BPI] social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Bank Of The Philippine Islands [BPI] Category
Bank Of The Philippine Islands [BPI] is ranked 358 among 414 companies in the Banks category
#356 Community Financial Service Centers [CFSC] Community Financial Service Centers [CFSC] #357 First Abu Dhabi Bank [FAB] First Abu Dhabi Bank [FAB] #358 Bank Of The Philippine Islands [BPI] Bank Of The Philippine Islands [BPI] #359 Dunia Finance Dunia Finance #360 Professional Finance Company Professional Finance Company

Most discussed complaints

Transaction failure and mobile key device registration failure
1
(opinions to this review)
Bank Of The Philippine Islands [BPI] Alternatives
Amegy Bank 7 reviews Ace Flare Account by Meta Bank 92 reviews Crompton Greaves Consumer Electricals 6 reviews East West Bank (United States) 10 reviews Security Bank Corporation 5 reviews