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CB Banks Bank Of The Philippine Islands [BPI] Customer service
Bank Of The Philippine Islands [BPI]

Bank Of The Philippine Islands [BPI] review: Customer service

S
Author of the review
4:41 am EST

I have applied for a personal loan with BPI, Pasig branch. The customer service executive asked me the documents such as my ID, COE, utility Bill and then filled a form on 26th January 2020.I asked the Bank employee, the targeted period for the release of loan. He said, 2 weeks is the time for personal Loan. I got a message from BPI after a week to sent COE and utility bill. I sent the documents the same time. One week passed no call, so I visited BPI. The executive said, you need to send the documents to us again for follow up. I sent it the same time to the given email ID.A message came the 3rd week for my COE. I approached the bank, the executive and the manager informed me not to sent the COE as already my application is in processing and I will get a call from BPI Personal Loan department. I waited for the call and I approached BPI, Pasig in the 4th week, They said, application is not moving as you have to provide COE with additional information. Every person has importance in their life. They approach the bank for immediate requirement of finance. They should have told me the correct documents at the starting. They seems like do not care the customers efforts and show lack of respect. I have sent email but no response centre from personal loan department nor bank branch. You need to approach them and then they will clarify you. Is it short of staffing in BPI or it is the work style and work flow? Terrible experience with a bank with hundreds of branch.
Experience and courteous staff is an asset. I am not blaming a particular person or staff but as a whole unit need to think about such customer issues.

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View all Bank Of The Philippine Islands [BPI] reviews and complaints

  1. Bank Of The Philippine Islands [BPI] Contacts

  2. Bank Of The Philippine Islands [BPI] phone numbers
    1800 1888 9100
    1800 1888 9100
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    50%
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    Philippines
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    7%
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    Australia
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    100%
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    56%
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    Singapore
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    Head Office
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    100%
    Confidence score
    United Kingdom
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    100%
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    Bahrain
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    100%
    Confidence score
    Brunei
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    100%
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    France
    +852 800 932 634
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    100%
    Confidence score
    Hong Kong
    +81 531 636 003
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    100%
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    Japan
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    100%
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    Taiwan
    +63 917 891 0000
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  3. Bank Of The Philippine Islands [BPI] emails
  4. Bank Of The Philippine Islands [BPI] address
    6768 Ayala Avenue, Makati City, 1226, Philippines
  5. Bank Of The Philippine Islands [BPI] social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Bank Of The Philippine Islands [BPI] Category
Bank Of The Philippine Islands [BPI] is ranked 358 among 414 companies in the Banks category
#356 Community Financial Service Centers [CFSC] Community Financial Service Centers [CFSC] #357 First Abu Dhabi Bank [FAB] First Abu Dhabi Bank [FAB] #358 Bank Of The Philippine Islands [BPI] Bank Of The Philippine Islands [BPI] #359 Dunia Finance Dunia Finance #360 Professional Finance Company Professional Finance Company

Most discussed complaints

Transaction failure and mobile key device registration failure
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