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CB Banks Bank Of The Philippine Islands [BPI] Reference no. 12266005
Bank Of The Philippine Islands [BPI]

Bank Of The Philippine Islands [BPI] review: Reference no. 12266005

L
Author of the review
3:33 am EST
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Last January 10, I called up the hotline asking for assistance in accessing Vybe account. I was given a reference number and told to make a follow up after 10 working days. Last January 23 I called again but was told to call again since 10 day period is not consumed yet. On the 26th of january, I contacted the hotline again, but was told to call again for no update or simply the issue is not resolved yet. I called 3 more times but still receiving exactly the same feedback, like, there’s no update yet and will make an email for follow up on the matter.

This afternoon, I called the hotline again and was told by an unknown agent that he will make an email for follow up and I got upset realizing that after 19 days from the time the problem was raised, still I got no proper respond? And after all, nobody really cared making an email follow up? And the agent I’ve been talking to, prior to Sir Barry, just transferred my call unannounced.

For the nth time that I called this hotline, the same thing I heard” ma’am I will transfer you to the department or to the proper people to answer your concern, please hold on your line as I’ll transfer your call but in case the line will be cut, please dial 3 and then 2.

It’s been 19 days…

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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View all Bank Of The Philippine Islands [BPI] reviews and complaints

  1. Bank Of The Philippine Islands [BPI] Contacts

  2. Bank Of The Philippine Islands [BPI] phone numbers
    1800 1888 9100
    1800 1888 9100
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    50%
    Confidence score
    Philippines
    1800 140 390
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    7%
    Confidence score
    Australia
    800 6312 0014
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    100%
    Confidence score
    Greece
    800 636 3007
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    56%
    Confidence score
    Singapore
    800 0630 0017
    800 0630 0017
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    UAE
    +63 28 910 000
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    International
    +63 28 185 541
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    Head Office
    +1 (800) 225-1202
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    United States
    +1 (800) 354-5449
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    Canada
    +44 500 894 040
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    100%
    Confidence score
    United Kingdom
    +973 80 004 007
    +973 80 004 007
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    100%
    Confidence score
    Bahrain
    +673 801 2003
    +673 801 2003
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    100%
    Confidence score
    Brunei
    +33 800 905 585
    +33 800 905 585
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    100%
    Confidence score
    France
    +852 800 932 634
    +852 800 932 634
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    100%
    Confidence score
    Hong Kong
    +81 531 636 003
    +81 531 636 003
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    100%
    Confidence score
    Japan
    +886 801 631 305
    +886 801 631 305
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    100%
    Confidence score
    Taiwan
    +63 917 891 0000
    +63 917 891 0000
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    More phone numbers
  3. Bank Of The Philippine Islands [BPI] emails
  4. Bank Of The Philippine Islands [BPI] address
    6768 Ayala Avenue, Makati City, 1226, Philippines
  5. Bank Of The Philippine Islands [BPI] social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Bank Of The Philippine Islands [BPI] Category
Bank Of The Philippine Islands [BPI] is ranked 358 among 414 companies in the Banks category
#356 Community Financial Service Centers [CFSC] Community Financial Service Centers [CFSC] #357 First Abu Dhabi Bank [FAB] First Abu Dhabi Bank [FAB] #358 Bank Of The Philippine Islands [BPI] Bank Of The Philippine Islands [BPI] #359 Dunia Finance Dunia Finance #360 Professional Finance Company Professional Finance Company

Most discussed complaints

Transaction failure and mobile key device registration failure
1
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