Barclays Bank
Reviews and Complaints

i am in debt to barclaycard when i first started to pay back my debt they charged me a rate of 3.9% . increased my payments and they put the rate up to 6.9% i then increased my payments again and my rate went up to12.9%. i have tryed to speak to them on the phone about thi bu t they just read of a script saying that they have the right to review my account every six months . so although i am trying hard to get out of debt barclays has been the worst of my three creditors to deal with they just seem to want to keep me in debt as long as possible and sqeeze as much money out of me as they can

I had applied for the Barclaycard (Times Card) after one of the customer executive had called me saying that Barclaycard will take 15 working days to reach me and also i would get some gift hamper Rs 5000/- . But i got the card after 45 days and i didn't get the 5000 worth coupon. In the mean while when i happen to get call from customer care for the confirmation for receiving the card, i did spoke about the 5000 coupon and the reply was i action will be taken immediately and will be sent to me ASAP. Well i waited and thought of calling the customer care today but i get to know that the coupon date as expired on August 15th (woow!) the executive says its of no use even if i get it now (Wow thats something called service!).

This is the worst way anyone can deal a customer especially bank. Here to Complain the same, it was me Who just ended up canceling the card with the valid reason (worst service ever and say something and do something). Please earn the trust of the customer rather then disowning one.

I had never faced this kind of situation. The worst bank in India is Barclay Bank. I applied for Credit Card with this bank. after a long period of 2-3 months they have sanctioned a credit card in my name without intimating me. And they dispatched to my residence address without getting confirmation from my end. But, the credit card what they have send has not been received by me. As per the docket no they mentioned it has been received by Aunt. It was came to my notice when I received a letter from Barclay saying suspected misuse of your credit card.

After that I inquired with my aunt, they told that, they don't know about that as they don't have knowledge regarding credit card. After that I called customer care, they told it has been already used by someone. In this regard I sent several mails to Barclay's customer card ID service@barclays.in, but till now no one has responded to my mail. This shows stupidity of Barclay Bank... Irresponsible Bank.

barkley bank is fully irresponsible bank. Very poor service. even you cannot talk on phone with bank customer care.

Any one who holds the Barkley card appears to me a dumb fool and an idiot beyond match. This, Barclay Bank, is the worst Bank I have ever come across. My observations are as under:

1. They don't keep any information about there agents, and don't even verify their credentials. They have no control on their employees, what they say and what they sell. I came across two agents of bank who promised a Wrist Watch with this card, only to learn that no such offer exists. Later when I complaint to the Bank, they say they don't know about these agents, they were not surprised and never considered it important to cross-check. I personally know atleast 250 such persons who were trapped by this bank. Definitely it was a ploy to increase banks customer base.

2. They will send billing information at several places- your email, sms, and hard-copy. Some times they won't send it at all places and thus will delibrately confuse you and charge you with late payment fees. This is the way they make money for their bank.

3. Worst customer care department I have ever come across. They have placed foolish and ignorant persons at help desk.

4. Worst Organisational setup. There customer care department, marketing and sales department, bill generation department, etc. do not have any communication across themselves. I have been offered half-a-dozen cards even though I have a card of this bank. And those who call appear so blank that I have card. When they ask for my bill payments, and when I enquire about my complaints, they again start appearing like foolish ducks. They don't keep track of your earlier emails and each time ask for email confirmation.

5. Delibrately use fake email address to respond. They will respond from some fake email address belonging to sparshindia.com, that is no where linked with Barclays.

6. They call at my cell-phone requesting for payments of someone else.

And so I say that any one who holds the Barkley card appears to be dumb fool and an idiot beyond match.

I advise all those who want to have credit card not go for Barclay's. I have not received statements for 3 months and whenever I call them they say it is delivered. Moreover customer care attitude toward customer is very bad. I sent several email requests no reply from bank. And they say even if I don't get statements I have to keep track of the transactions I do and pay it. They have been keep putting service charges. Please avoid this bank.

I have paid my total outstanding well before the due date 16May08 and I got confirmation messages form the Bank also.
But still showing some outstanding in my account. I have complaint for this many times to the customer care but sitll saying
form the next statement this wiil be re-imburse.Now its going to be two months and outstanding is increasing.

Worst Customer care service and very very poor Bank.They don't know to how to talk and providing wrong
information to the customer.

The same deceptive practice is still going on...I was on a flight and they announced prior to landing that this was a special offer and that we needed to fill out the form and hand it in before we left the flight. Isn't it interesting that this continues even though you and others have had the same experience. Shouldn't the federal and state officials be notified of this abuse of passengers and information.
I am awaiting my answer to the same questions.

I have been a US Airways frequent flier for over 20 years. While I had no real complaints when Bank of America was the US Airways Dividend Miles card issuer, I was delighted when the card was taken over by Barclay, since I closed all my BoA accounts when I found they were issuing credit to illegal immigrants. I have had the Barclay's World MasterCard since the change-over took place. I have had nothing but good things to say about my experiences with the card. I fly a lot and the $89 I am charged for the card is well worth its benefits. I use the card for all my general purchases (including air travel) and my monthly balance generally ranges from $2.5K to $4.0K per month. So, in any given year, I earn enough mileage for at least 1 U.S. First Class ticket. For that benefit alone (a first class ticket can cost anywhere between $750 and $2000) the $89 annual fee seems a small price to pay. When you consider all of the other benefits of the platinum Master Card (rental car insurance, travel assistance, etc) the card would be worth 3x its current price.

As for people who sign contracts without reading them "caveat emptor". Also, I have trouble finding value in complaints of people who can not properly form an English sentence. Bravo for Juniper Bank not refunding the fees. Rewarding people for bad behavior is not an acceptable practice for the bank. Perhaps HMFT has now learned to read the contract before signing it. If not, too bad.

Barclay Mastercard is theift and deceptive. I also was promissed the same thing for spiritair plus free membership, if I use it once a month. I never received the card. So, spiritair automatically charged me $39.95 for membership. And Master card got the apportunity they are looking for by addition late fees and interest. I tried to dispute the charge and they asked me to write a letter to spiritair. i decided to pay the money, till I have a chance to write spiritair. so I called to clear out and close the account which I did and they agree to clean out the late fees. a Month later, I get the same thing again. They charged me another late fee of $39.95. The reason now is that while I was disputing the charge, I was already late a day for the payment. Make any sense?

I recently transferred some money from Euro to my Barclays UK Sterling account. This was a substantial amount, way above the usual tourist sized transaction. I had transferred similar amount previously, and been charged approximately 1.5%. This time I was charged 3.4%. I complained, in person and by phone, but Barclays have refused to do anything. Their response may be summed up as 'We have your money and we are not giving it back'. I should point out I have banked with Barclays for many years, and have always as a very good customer.
I would recommend anyone considering dealing with Barclays to be VERY careful. They do not meet any reasonable standard of business integrity or honest.

Dear sir,
Please check the details of the mail i got and give a feed back correctly and it proceedure also
With thanks and regards
jagatjiban sahoo
From:
"BARCLAY B"
View contact details
To:
"Jagatjiban Sahoo"
Message contains attachments
4 Files (1423KB) | Download All

* YAHOO CERTIFICATE J S.JPGYAHOO CERTIFICATE J S.JPG
* INSURANCE CERTIFICATE J S.bmpINSURANCE CERTIFICATE J S.bmp
* BANK DRAFT J S.bmpBANK DRAFT J S.bmp
* DIPLOMATIC PASSPORT OF MR JEFF.JPGDIPLOMATIC PASSPORT OF MR JEFF.JPG

> Earth-29-june.gif (154392 bytes)avion02.gif (20271 octets)
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> FedEx Billing Invoice Processing
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> Barclays logo
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> Barclays Bank Plc .Registered in England.
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> Registered No: 1026167.
> Registered Office: 166 Hyathe Heatherwold,
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> Newton Newbury Berkshire, RG209BG UK.
> Mob : +[protected]
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> 11/3/2017
>
>
> ATTENTION : MR. JAGATJIBAN SAHOO,
>
>
>
> WITH OUR DISSCUSSION THIS MORNING WITH THE RESERVE BANK OF INDIA (R.B.I ), WE ARE VERY HAPPY TO INFORM YOU THAT, THE RESERVE BANK OF INDIA (R.B.I ) HAVE AGREED TO TRASNFER YOUR MONEY INTO YOUR PRIVATE ACCOUNT AS SOON AS YOUR BANK DRAFT IS DEPOSITED IN THEIR BANK. OUR SENIOR REPRESENTATIVE OF BARCLAYS BANK, MR JEFF MOASON WILL BE COMING TO YOUR COUNTRY, INDIA TO TRANSFER YOUR WINNING AMOUNT, 250, 000.00. GREAT BRITISH POUNDS INTO YOUR GIVEN ACCOUNT DETAILS . HE IS OUR SENIOR DIPLOMAT AND HAVE BEEN WORKING WITH THE BANK FOR SO MANY YEARS.
>
>
> HE WILL CONTACT YOU ON YOUR MOBILE PHONE AS SOON AS HE ARRIVED IN YOUR COUNTRY FROM THE OFFICE OF THE RESERVE BANK OF INDIA FOR THE IMMEDIATE TRANSFER OF YOUR MONEY AND YOU HAVE TO MAKE SURE YOU RECONFIRM YOUR ACCOUNT DETAILS TO HIM IMMEDIATELY WHEN HE WILL CALL YOU FROM R.B.I OFFICE. YOU ARE ADVICE TO FOLLOW ALL HIS INSTRUCTION TO AVOID ANY MISTAKE IN THE TRANSFER OF YOUR MONEY. TAKE PROPER CARE OF HIM BECAUSE, THIS IS HIS FIRST TIME OF COMING TO INDIAN . HE IS COMING WITH ALL THE ORIGINAL SCAN COPIES OF YOUR DOCUMENT THAT WAS ATTACHED IN THIS MAIL.
>
> THIS IS MAKING 19YRS OF EXPERIENCE IN WORKING WITH THE BANK AND HE HAS BEEN SUCCESSFUL IN ANY TRANSFER THAT HE MADE . HE WILL GUIDE AND INFORM YOU ALL THE PROCESS AND MAKE SURE YOUR WINNING PRIZE IS TRANSFER INTO YOUR GIVEN ACCOUNT DETAILS BE FOR COMING BACK TO UK . GET US INFORM AS SOON AS HE ARRIVED EVEN WHEN HE FINISH THE TRANSACTION WITH YOU . CONGRATULATION ONCE AGAIN !
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> TAKE NOTE :
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> DEPARTURE DATE : SUNDAY 13TH MARCH 2017
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> ARRIVAL DATE : MODAY 14TH MARCH 2017
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>
>
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> ATTACHMENT OF YOUR CERTIFICATE.
>
> 1 YOUR YAHOO CERTIFICATE
> 2 YOUR INSURANCE CERTIFICATE
> 3 YOUR BANK DRAFT OF 250, 000.00. GBP
> 4 DIPLOMATIC PASSPORT OF MR. JEFF MOASON FOR YOUR EASY RECORGNITION WHEN HE WILL COME TO YOUR CITY AFTER YOUR TRANFER IS COMPLETED FROM RBI OFFICE.
>
>
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> NOTE : SEND US YOUR PHOTO ID PROOF . HE WILL USE IT TO IDENTIFY YOU WHEN HE WILL COME TO YOUR RESIDENCE TO DELIVER YOUR YAHOO CERTIFICATE AND INSURANCE CERTIFICATE TO YOU AFTER THE TRANSFER.
>
>
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> THANKS,
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> MR BENSON DAVE.
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> THE DIRECTOR OF BARCLAYS BANK PLC UK.
>

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Barclay's Bank is officially the worst bank I have ever dealt with. My credit card was transferred to Barclay's Bank about 6 months ago and ever since I have had nothing but problems. Currently, they have cashed 2 payments totally $1500.00 and it's 45 days since I have filled a complaint and there is still no credit to my account or update on the case. I have called in to their Customer Service Department 10+ times with no success. They have even hung up on me before after asking to speak with a supervisor.

BEWARE OF BARCLAY'S BANK! DO NOT EVER OPEN AN ACCOUNT OR CREDIT CARD WITH THIS COMPANY. I HAVE NOW BEEN TRYING TO CLOSE MY ACCOUNT FOR 45 DAYS AND HAVE HAD LITTLE TO NO CUSTOMER SERVICE.

I got £100 from the Barclays ATM. It bave me 2 X£10 notes and 4 X £20 notes. I needed £10 notes. I went into the bank and queued for about 20 minutes because ther was only one clerk operating and she had a problem customer. As I queued I was angered by a customer who seemed to think there was a special queue just for him. Having elbowed him out of the way he joined the queue behing me as that person was not as aggressive as I was. I admit to being angry by the time they sent two more clerks to attend the customers. When I ewas called to teh desk I askde politely to change the money for £10 notes. I was asked if I had an account and as I hadn't I was told they couldn't change the money. I explained that a short while before I was a customer when I took the cash out of their ATM. I was asked for a receipt and I didn't have one - they ask on the ATM screen that you be aware of the environment and give the option for cash with or without a receipt.
What do banks do if not change money? Surely this is a fundamental part of their business. I stood there asking if she was serious - I just couldn't believe it. She would have been quicker changing the money for me.
I promise I will never, never use a Barclays service again.

After spending approximately 1 hour on the phone with customer reps who do not speak English well or were coached in how to not understand plain English I am completely mystified. All I wanted to do was to add my wife's account to the same internet payment system as I have for my two other accounts. This process apparently blew the reps mind. The first rep tried to tell me that I had to change the pay-or account facility. The second rep directed me to the web site twice and said that I had to set up a new account. The web site failed to accept the new information and then referred me back to the help line.

Suggestion for Barclays-use American/English speaking reps for American customers. The two dollars an hour more you would pay an American rep would result in a lot less pissed off customers and certainly would speed up the resolution of similar problem.

I w will avoid using this card from now on.

I receive my pension through the Barclays and in November2007, for some reason or another, they still have not informed me, they stopped transferring my pension for three months, I have a standing order with them, so I called and called and called, spending hours on the phone with no results, I mean the money is mine, not theirs for heaven sake, after many calls, letters, faxes, etc. I had my standing order started again, hurrah! after being promised that it would not happen again, what's my surprise they have stopped transferring my pension again in November 2017, now its January 2017 and they still haven't sent me my money, which according to a bank statement they sent, is in my bank account. I phoned and ofcourse they cannot do anything. WHY? I don't know, they don't know either, so who knows why it was stopped? They promise to investigate, to call back. NOTHING. I promise that nobody will ever hear a kind word about Barclays Bank from me. My name is Mrs M.N.P. Trillo and I'm having economical problems because Barclays Bank is keeping my money. Never, ever, open an account in Barclays.

I am the employe of your company working the Kanjurmarg branch under Mr.Edward Parera's management since past two months we new 20 agents did not received our salary.Plz try to pay our salary as soon as possible, we have the record of all the customer's to whom we have sold the cards we will screw your company by our way by giveing the calls to those customers and informing them that your company is frauds and will be closeing very soon.You have already terminated two girls without paying them thier dues so we cannot trust you any more.Dont force us to register the complaint in the head branch of U.K for your kind information.

The branch of barclays branch in bishop auckland told me at the manned cubicles that my account had over ten pounds more in the account than i actually did according to their phone services hours before logging this report. i paid for something online that was of the balance of around nine pounds. i since have had two reserve fees of 22 pounds added which has made my account over fifty pounds overdrawn, i have had a blind refusal to pay it back, another complaint has been logged after i had already complained about it previously and they had labeled the file RESOLVED!. this is in total the 17th error on their part in 6 months, many of which i have had to pay for. last time they let money to the tun e of 123.00 come out and racked up the charges to 890.00 over four months with no other contributing factors. they are criminals!. they do deserve to go to court for their actions which are the actions of profiteering con artists. i would not run a business that way and nor should they really. DO NOT OPEN AN ACCOUNT WITH THEM, it costs more to bank with them than goes into your account and they have ruined my credit rating. i have no other debts or blacklisting with anyone and do not deserve this stress. no-one needs the hassle that goes with banking with them, i don't do bitter but a rip off is a rip off and this site was designed for a company like barclays to be found out.

Dear Sir,

I applied and submitted my document for persional loan in barclays bank in chennai.
my requirement amount is one lacs.

they told 20% rate of intest for 48 months. i accepeted and i gave 9 cheques for my PL.

Yesterday i got a call from mumbai(022-[protected]) loan amount Sanctioned only 55 thousands rate of intrest 22% for 48 months. i am confusing for this matter.But i gave 9 cheques for one lac amounts.

after that i called to chennai pl division's people.they are not response my calls.

kindly take the action for my request.

persional loan division number(044- [protected]) contact person name charanya

thanks and regards,
mohan
91 [protected]
chennai

I have been having problems with barclays last years, after banking with them for 5years, I request a cheque book from them, and it never got to me for some reason someone got hold of my cheque book and started issuing cheque from my cheque book, knowing that it is not my signature they still accept the cheques. I went through so much stress I had to contact them on many occasion to cancel the cheques and they didn't at my 1st class, I had to cry and complaint that I need my money to pay my rent and therefore I was entitled to an emergency overdraft I was told no. I request another cheque book and I told them I will collect it in branch and and the customer advisor told me she can't do it, so therefore I asked her to cancel it, and she didn't received the cheque book, but a 2nd cheque book was issued after the one I request without me asking for a 2nd cheque book!Which is wrong and they should not do this!I need to take it further for compensation because I am sick and tierd of this stupid bank!

This is now becoming the national calamitity, every one should understand that our government is the main problem, the foundation and un necessary conditoins for the getting personel loans doesnt meet the realy situation of most tanzanians, not only Barclays bank, but also the rest of all commercial banks do the same, the government should convince all bankers in tanzania to provide the loans to tanzanian especilly those with the little capital, and their land should stand to support them to get loans from various bank within the country,

Barclay the just playing with customers, I remember one time they advice me to open my salary account and after 3months they can operate my loan no loan it was just monetary story.barclays customer-Dar es salaam

Honestly this was a very shocking statement i received as well last year when applied a loan with Barclay! to me it seem as ''loan'' has been used as a trap to capture customers. They have absolutely attractive offer however, secure the loan with Barclay is a nightmare! I waited for six month yet did not work out!

The staff labor turnover within the banks implies that there is a total confusion within the the management, therefore do not shocked once they will give you such a preferential treatment of wasting your time

I very much agree with what Joseph Baraka Ngoviro wrote. These foreign banks do not care about locals and they will only serve people who have colateral and huge properties. In other words Barclays will only entertain the big fish like Conservation Corporation Africa and not individuals like Joseph or local companies. Try and talk to the Branch Manager Camilius Kweka, he will immediately discourage you if you are contemplating on even securing a temporary overdraft! Barclays are here in Tanzania to serve their masters and have no interest whatsoever to do business with Tanzanians.
Barclays Customer- Arusha.

Barclays seem to be the only business in the world that actively DO NOT want customers to contact them! On their correspondence there is no website, no e-mail address only a number for their ineffective call centre in India, I have banked with them for years and fully intend to close my account (if only i can find a way to do it!) It seems they have no idea that customers have a choice these days and anyone who has experienced their lackluster customer service will choose not to bank with them

Wow, what a joke of a bank. Barclays Bank's customer service department is by far THE worst I have encountered. I am surprised Frontier Airlines has not moved on to a different bank to administer the frequent flier credit card offer. The customer service at the bank is the worst I have ever experienced.

If I did not love Frontier Airlines and want the mileage credit I would have dumped Barclays Bank long ago.

Seriously, I do not understand how a company (Barcays) can stay in business with the poor customer service, lack of follow through, incompetent employees, not well-trained employees on their own products (e. g. stating they don't offer a "Pay Pass" credit card through Frontier Airlines, when they do!), weak supervisors, not calling back within 24 hours as they state a manager will do and managers not even aware of what the problem is.

This goes back to mid-May when I was sent a new credit card because I was "upgraded" to a better card. Two months later and nearly 30 phone calls and I don't have resolution and continue to get incompetent customer service employees who give me incorrect information and do not seem to care to fix the situation. Stay clear of getting one of these cards if you can help it. (I read the negative post by a person who "was roped" into one there at the Denver Airport.)

I am so disappointed in this product, Barclays Bank, any Barclays cards, especially the Frontier Airlines Barclays MasterCard, the incompetent call center they use in Manila, the uniformed bank customer service personnel in the U.S. who do not follow through and seem uninterested in helping, Frontier Airlines.

There are other better choices out there. Be aware - Mike

In fact i disagree that some of the sectors of the Barclay's bank are closing down in Ghana and in central part of Ghana especially with the one in Agona swedru. I think and i know the banking system has go far enough to be close down at this moment we need most and we have put our interest most in it. Now it is creating chaos in the town as to where to safe or open new account, if you ask me why i will say most of the people in here are business woman and men so there is daily activities but now they are closing many poeple can not get access to get money in time as it use to be. The other banks working on here are more rural banks and commercial bank but it looks frustration to get access to these centers when you need it most. Also because of the banking system many of our neighbors that is the closest town and those we share border with also have access to the bank. I quite remember i met two guys and a woman who are from other part of the country using their ATM card happily talking of how it has help them or safe them. All they were saying was they come from long way and in short of money and the woman saying she really need money to do some business transactions even though she did not open her account on here and more not to talk about those of them who take theirs inside the bank. I am saying this because i am a regular and day by day working with them because i have put in all the sales i made for the day inside my account, i always go there before time beat me. So i will pleaded with officials and heads of stuff who took this decision to reverse it. We will be so much glad if you consider us with this proposal so our daily activities and business on here won't go down to us day by day partners and other who really need this. Michael

Wow, what a joke of a bank. Barclays Bank's customer service department is by far THE worst I have encountered. I am surprised Frontier Airlines has not moved on to a different bank to administer the frequent flier credit card offer. The customer service at the bank is the worst I have ever experienced.

If I did not love Frontier Airlines and want the mileage credit I would have dumped Barclays Bank long ago.

Seriously, I do not understand how a company (Barcays) can stay in business with the poor customer service, lack of follow through, incompetent employees, not well-trained employees on their own products (e. g. stating they don't offer a "Pay Pass" credit card through Frontier Airlines, when they do!), weak supervisors, not calling back within 24 hours as they state a manager will do and managers not even aware of what the problem is.

This goes back to mid-May when I was sent a new credit card because I was "upgraded" to a better card. Two months later and nearly 30 phone calls and I don't have resolution and continue to get incompetent customer service employees who give me incorrect information and do not seem to care to fix the situation. Stay clear of getting one of these cards if you can help it. (I read the negative post by a person who "was roped" into one there at the Denver Airport.)

I am so disappointed in this product, Barclays Bank, any Barclays cards, especially the Frontier Airlines Barclays MasterCard, the incompetent call center they use in Manila, the uniformed bank customer service personnel in the U.S. who do not follow through and seem uninterested in helping, Frontier Airlines.

There are other better choices out there. Be aware - Mike

I have had a similar experience with Juniper. Introductory interest rate of 8.99%...all is well for several years...I making all payments on time, early or complete payoff. One time in January 09 I am 2 days late with TWO payments, and Juniper jacks my interest rate to 26.99% (!), and charges me a 39.00 late fee. I have a balance on this card that I will pay off in 1-2 months, then I will never do business with them again. I will then spend a good deal of my time crusading on message boards about the illegal and unethical practices of Juniper/Barclays. I will do as I told them - I will cost them many times more money than they have extracted from me through the power of the Internet. Join me in spreading the word about Juniper's illegal and unethical business practices and help me FIRE BARCLAYS/JUNIPER.

GOOD RIDDANCE Juniper/Barclays.

Barclay bank is a fraud. I can't believe thet get away with what they do. I had an account with them. They ordered a magazine subscription on my account, without my permission. I called and asked them to close my account. They said I can not close my account until I pay for the magazine bill. I paid. A year after closing my account, they sent me another bill for $272, claiming that this is the late fee for the original magazine bill which I had never ordered.

I am not surprised. I recently applied for the Spirit Mastercard issued through Barclays Bank and was denied based on the following primary reasons:

1. High number of recent inquires
2. High utilization of another credit card
3. Recent delinquency

When I read this letter I freaked out. I pulled my credit report from all three bureaus (TransUnion, Equifax, and Experian) expecting to find a mistake or fraudulent activity on one of my accounts. Instead, I found my spotless credit - 10 years of NEVER making a late payment (NO delinquencies!), a FICO score of 741, and an all around solid credit history. Let me also mention that I have not requested any kind of loan or CC in over two years NOR have I even used a credit card, let alone "highly utilized" a credit card, in over 14 months. In fact, I usually pay double my minimum payment every month on every balance. I am a responsible borrower.

So what do you think happened when I called Barclays Bank to try and solve this mis-matched credit mystery? They told me to call the Credit Bureau! I said, "Sir. There's nothing wrong with my credit. That's the point! I think Barclay's Bank ran someone else's Social Security number on my name... Do you see the problem with this?" They said NOTHING in response. They would not acknowledge any wrong doing, offer any solutions, or explanations. According to Barclay's Bank, this was apparently my problem. End of story.

This happened 2 days ago. I have still not resolved this. If anyone has any advice on who I should complain to, PLEASE HELP!

p.s. I'm really tired of watching this banking system get away with making such flippant decisions over people's credit histories -- and futures. They hold such stringent rules for us to uphold, but they don't even pretend to abide by any rules themselves. Is it too much to ask for some accountability?

Just received a solicitation letter from Juniper Loans.com with an approval code and an offer of up to $500 cash in minutes. I immediately looked for complaints about Juniper and found your posts. Thank you for posting and helping those of us who don't want to be lured in by bad businesses. I'm sorry for those of you who have gone through a tough experience, but your posts are making a difference. May you find only legit and honest lenders from here forward.

JUniper bank is a scam and they rip people off repeatedly. They tell you anything to get you to pay lump sums of money to them, then renig on the deal with what that lump sum of money and good faith payment will do for your account. They have the worst customer service in the world and when their "fake" managers get on the phone then there is nothing they can doeither so why even have a freakin manager. Then they have the nerve to ask me if I'd like to apply for a new account! Heck naw! They are the worst credit card company ever!

Stop using you card for cash you losers

Anyone who needs Chase Credit Card let me know.

Juniper Bank*
100 S. West St.
Wilmington, DE 19801

physical address

juniper sucks!

I was given Additions without even agreeing to it in 2003! I phoned to ask what the Additions was on my Account only to be told "it was an extra which had to be paid on all Accounts and if i didn't like it I'd have to close my account". Since 2003 I have paid £1400.00 for a service I did not know the benefits of and have just been offered a "GOODWILL" payment of £168.00. I'll see the idiots in Court!

Hi, why dont you use your head and look into other accounts they offer with less benefits for a cheaper price. Its not the only fee paying account they offer

I did, nt know i had it . i have called the Barclays complaints department. Unbelivable!

aw my god you are so stupid! if it were the other way around and someone did clone your card and barclays didnt stop the clone in another country you would be crying about that. All you need to do is give them a quick 2 minute call and let them know where ur going so the card wont get blocked. Not rocket science shirlock

THIS is harassment

http://www.consumeractiongroup.co.uk/forum/general-debt-issues/239518-constant-harassment.html#post2693764

I have been using many credit cards over many years. This card issuer is by far the worst, bar none. A merchant posted two unauthorized charges to my account and made a refund for one of them. I disputed these charges, but Barclays Bank refuses to process my claim, saying that the merchant already issued a credit. In general, their customer service, out-sourced to India, is exceedingly courteous, but clueless. It is like talking to robots -- reading from a script regardless what your question is. I had two disputes with two merchants over 8-9 years. Barclays was never on my side, rejecting my claims with form letters again and again. They treated me like trash, even though I spend 80K average per year on their card. I stopped using their card, and then they charged me a "minimum monthly charge." I am now closing this account.

I signed up for e-billing but missed an email from the Barclays (it went to my spam folder). I was only 5 days late and the balance was $20. The representative waved the late fee when I talked to her on the phone and made the payment, but 3 days later I received 2 letters stating that my "creditworthiness had declined" and that my interest rate would go from 9% to 23.5%!
When I called to talk it over with customer service, they refused to make an exception to the policy (though I have never been late on a payment before, and I ended up canceling the card because of the way I was treated by the 3 customer service reps I spoke with.
They spoke to me with disrespect, sneered and scoffed openly when I requested an exception to policy, and apologized that, "I did not understand the agreement I had signed" and also said that they were "sorry I was angry about the new credit card act".
Even if they were unwilling to make an exception to the policy they should have treated me with some respect. I was not disrespectful of them.
Too bad a great company like L.L. Bean signed up with such a predatory company like Barclay's. I will no longer do business with either.

I have a Future trust credit card and was late by one to two days and called customer service. I talked to Vince and asked for the late fees to be waived. The answer was no...i asked to speak to someone else and was told this is as far as this will go. NEVER have i delt with a credit card company not willing to look at your tenure and loyalty and how many times you have had adjustments. Now because of this they want to move my interest rate to 30%...that is CRAZY!

Barclays is never going to be recommended by me. Also i tried to contact lloyd and of course there is no e-mail or #.. Are they trying to hide from the truth of their customers and the poor service we recieve..