Bank Of China [BOC] / BOC International Holdings
Reviews and Complaints

Dear Sir or Madam,

This is Gavin Tan from the International Office at the University of Hertfordshire. University of Hertfordshire's Bank Account has been changed since 2018, the current account is:
Bank Name: Barclays Bank PLC
Bank Branch and address: St Albans City, PO Box 104, 22-24 Upper Marlborough Road, St Albans, AL1 3AN
Bank Account Number: [protected]
Bank Sort Code: 20-05-03
Bank Account Name: University of Hertfordshire
Swift No: BARCGB22
IBAN: GB64BARC20050313201783

you can find it in our University's website: https://www.herts.ac.uk/international/new-international-students/scholarships-and-fees/how-to-pay/fee-payment-methods (please click if you can't pay online)

However, your Overseas Tuition payment app in China, still remains our old bank account detail which causes Our Chinese students' payment long delay and returns back to the student. I wonder if you could help us to sort out as soon as possible? Many thanks.

My email address is G.[protected]@herts.ac.uk,

I need refund of amount $1895 dollars.
send to the below account details.
my bank have also send request of refund but no vital reply yet from bank of china.
the beneficiary claim he did not received the money. so please help me look into this matter and refund the said amount.
Email to contact: [protected]@aol.com

Bank Name: BANK OF CHINA.
Account Name: Wang Xiao Ling
Account number: [protected]-126935.
Swift Code: BKCHCNBJ200.
Bank Address: NO.8 You Yi North Road, Hexi District, Tianjin, China
Beneficiary Address: Tianjin YouYi North Road Country China
Country: China.

I have been trying to make contact with someone at the Bank of China that could assist me with an international payment that was made from my Standard Bank South Africa account into the below account, however no one can assist me in English and therefore I can't lodge an official query and complaint. The details of the payment is as follows:

Bank: Bank of China
Beneficiary Name: Qiufeng Guo
Beneficiary Account No: 6217856400009716524
Payment Reference: Dante Reeby 50 Albrecht Road South Africa
Amount: 329.01USD
Reference number: 190718-6CZGDY082
Date of payment: 18 July 2019

The supplier stated that she received a call from the bank advising that she can't receive the payment and that a refund will be done back to me. My question is why could the payment not be released and when will I receive my refund. I have made an alternative payment to the supplier, however I have still not received my refund.

Kind regards,
Angelique

I was at your BOC branch this afternoon - @13:30 - 20th December 2018 to make an enquiry pertaining to my outstanding mortgage amount as of to-date. Your customer service rep named Chelsea at the counter was not courteous to answer my questions. She had very reluctant to assist me in getting those information for me. When she printed my lon statement, she just brushed me away without explaining it to me as I did encounter that the outstanding amount is not correctly reflected as my last statement I have had.

Again, your other customer service did try to assist me politely but again she walked out from her counter and came to me rudely and shouted at me as she was not sure as to what she was talking about. I did reply to her and told her to be more polite. Again she just stamped out from me and ignored me rudely.

This is totally unacceptable customer services I have had ever been experienced before. In this instance I would like to file this official complaint about her. Her name is Chelsea at she is working in BOC Leicester square branch.

Regards
Ethan LIAW

BOC family card has increased the limit from $500 to $700. I was not aware and my spending was short by $26. It refused to give me rebate due to the difference of $26 and claimed that they have sms me when there was a change which i did not receive. Very angry with them. Am going to cancel all my cards with them and withdraw all my FD when it expire in Nov 2018. It is very difficult to reach them too especially those customer service officers in china. It dont even consider when my usage with their Union pay card exceeded by $400!
Sickening bank!

I would like to make a complain about a bad service from the Bank of China. My friend went to boc in Huangdao, Qingdao (shandong province) to make an international transfer from her bank account to mine in Spain. She went over 4 times to the bank and each time there was a different problem. Such as name was wrong and requesting we must be blood family to be able to transfer the money. The information of what was needed for the process was different each time.
The bank exchanged the amount to euros before notifying that the transfer was not possible as we were not family. Therefore they exchanged back the money to rmb and has charged me 750.21rmb.
The lack of professionalism has made me loose about two months and 750rmb of my money for a service they could not provide. Personal at the bank and the manager cannot answer any question neither give us the right information from the beginning.
I tried calling customer service hotline but cannot connect to any operator.

Re account [protected]. Since January 2018 I have been in email contact with both the JHB-TFD and the Banking teams via email. We needed to update our bank mandate as there had been a change in authorised personnel within our company. We have provided all the required documents as requested. This took some time as one company director is based in the UK and the other in China. We have been drip fed the requirements so that so far this process has taken five months and we still do not have the ability to access our account or make payments. After complaining about the process, the time it was taking and that many of my emails were ignored, I was then told that all of the documents needed to be originals, and notorized. If this is policy it is fine, but why were we not told this at the beginning.

Our online bank token expired last year and I have repeatedly requested that a new one be issued and requested that in the mean time to have statements emailed to us. I have not received any statements and we have not had access to our account since November 2017. This is totally unacceptable.
The BOC in Manchester explained that the token could be sent to them and our director could go to the Manchester branch to sign for the token.
Is it policy to ignore customer emails? I requested again the bank statements on 26/04/18, no reply, resent it on 08/05/18, still no reply, resent today.
My email dated 08/02/18 is another that clearly shows that I have sent in a request and had no reply to two previous emails.
We just want to have our account updated and accessible. Your help would be much appreciated.

We are AGRO FARM TRADE Egypt, we are complaining about not delivered Swift Ref [protected] for USD 2770 advance payment for importing fresh Garlic from China to Egypt.

the swift value date is 13/7/2017 and the advance did not delivered to our customer (SHANDONG ZHUANGCHAO FOOD CO. LTD) in china yet?

please find below the swift copy details

Swift Ref [protected]

10[201][protected]
[211]0326N21
[260][protected]
[270]000327
[301]2
[320]033OWFR171900001*
[412]BBKCHCNBJ500*BANK OF CHINA*NO.22 LUOYUAN STREET*250063 JINAN*CHINA*
[422]D231229117897
*SHANDONG ZHUANGCHAO FOOD CO. LTD
*[502]D059100047700
*AGRO FARM TRADE
*95 OMARAT SKAR QURESH SHERATON ELMA*TAR - ELNOZHA CAIRO*EGYPT
*[512]BMSHQEGCAXXX*MASHREQ BANK
*NILE TOWERS*CAIRO*EGYPT*
[522]D000070002515
*MASHREQBANK CAIRO*P O BOX 33 AL DAWAWIN
*21, 23 GUIZA STREET*NILE TOWER BUILDING CAIRO, EGYPT
*[600]//RFB/ADVANCED PAYMENT FOR IMPORTIN*/FRESH GARLIC//INV/ZC17018
*/DOCS TO BE SENT TO MASHREQ EGYPT*/WITHIN 2 MONTHS*

My contact details:

Moustafa Osman
Managing Director

Sakr Quraish building no. 95, Sheraton
Cairo, Egypt

M +20 12 [protected]
E-mail : Moustafa. [protected]@agrofarmtrade.com
Web Site : www.agrofarmtrade.com

Dear sir, my name is Cornelius nkachukwu
There is a fund that I transfer through stanbicibtc bank Nigeria to bank of China Hebei renqiu branch, which the receiver could not withdraw and the money was recalled back, but my bank in Nigeria has not received it back
The name in which find was sent from is phizel auto links limited
The amount is 11000 dollars please confirm with Nigeria stanbic ibtc bank plc
My email address is [protected]@yahoo.com
Adress zone c block 11 SHOP 5 aspmda trade fair complex badagry express way Lagos Nigeria a
Phone +[protected]

Dear sir/madam,

Cc: boc life, hk monetary authority, office of the commissioner of insurance

I obtained an insurance product through the telesales of the credit centre of bank of china, the insurance product is called well-assure refundable accident ins plan. I am the policy owner ong wee ming, policy number is [protected]. Policy is attached.

The monthly premium payment of hkd635 is settled by my boc credit card automatically. By the dec of 2016, I found that the credit card’s e-statement had no record of the premium payment, so I contacted to the branch of boc in person on dec of 2016. The boc staff told me that the policy is lapsed on the june of 2015, due to the monthly premium had not been made. It caused by the loss of my credit card ie the last two digits credit card numbers of the reissued credit card is different from the original credit card, so the premium was unable to charge from the reissued card automatically.

I asked why boc never contact me about this issue. The staff replied that boc and boc life are different companies. Boc would not help to update the contact to boc life, also would not inform boc life about the card number had been changed.

I am unsatisfactory with boc not taking responsibility on this case:
1. The telesales was calling from boc credit card centre and the premium was also settled by boc credit card. The telesales did not introduce the relationship between boc and boc life. I did not recognize boc and boc life are two different companies
2. According to the website of boc, boc is the agent of boc life, it is the responsibility of boc as an agent to update their client information to boc life.

I received a cheque of hkd4, 318 to close this case. It was not a term life insurance and I had already paid hkd43, 180 since 2009. I request to re-action policy and to compensate the loss.

Please contact me at 5545 2866 email: [protected]@yahoo.com or my wife mrs angel wong at 6771 3699.

Thanks,
Ong wee ming

Dear sir .
somebody has hacked my email and instructed my remitter to send the money to his following account
account no [protected]
bank of china shanghai
account name shangai sheneda imp exp co ltd
please freeze any money received in this account from usa in us dollars by tt
the money belong to meplease remit back this money to the sender as this account is fraud .
sanjay kumar daga
india
[protected]

I have more than one million dollars in my trading account and I want to do is request for my USD currency to be converted to HKD currency in order that I can quickly take my money out to cover a mortgage. However, I was told this can only be done by end of day tomorrow and that if I want it to be done faster, I have to call again tomorrow in the morning. I also have to be careful to tell them I already made a request the prior day. This is really bad customer service. Since the currency desk will open the next day, why can't I place a standing order to have the currency converted the next morning at the earliest instead of end of day? What is so confusing is I have to make the 2nd call twice. This is such a waste of time. I am going to take most of my stock trading to another company

If you have an account with Bank of China be aware! My bank card (Union Pay debit card) has been cloned in Europe and all of my funds have been withdrawn from my account while I was on a climbing trip in Beijing. I have been to the bank and the manager told me in these exact words "It is not the bank's problem, its your problem. It is your money that got stolen". So there you go...if you have an account with them you better not expect your money to be secured. Bank of China has no fraud protection to either credit cards (http://www.complaintsboard.com/complaints/bank-of-china-c463815.html?fb_action_ids=10151509129640272&fb_action_types=og.recommends&fb_source=aggregation&fb_aggregation_id=288381481237582) or debit cards. I have been to the police and file a case report but because my funds with stolen abroad they said it is beyond their jurisdiction and that the bank should be responsible for my losses. Obviously the bank does not want to take the hit so I decided to get a lawyer and see if he can help me. He told me that card cloning crimes are quite common and that 99% of the cases banks will not give you your money back. When they do they will give you about 1/3 of your money and say that the rest of the money will be paid by the criminals when they are caught. I think you can see my dilema here.
So in any case... this seems like a lost cause. If you do have an account in any bank in China I strongly suggest you open an account with an international bank such as Citibank or HSBC that have fraud protection. I will still battle for what is mine and shall post an update here soon.

I want to warn all that Bank of China issued credit cards under VISA do not provide any real fraud protection. I work for a UN agency and used my BOC card while travelling in Indonesia. After using the card in Jakarta BOC called me and informed me that it appeared my card had been misused and there were suspicious charges in Malaysia just seconds after using the card in Jakarta.

When I return to Beijing Bank of China told me to file a claim against these near $1200 in fraudulent charges. I submitted the claim and was told the charges would be removed within six months. I had, in the meantime, to pay these charges. I called regularly over the six month period and was told that my claim was in process.

Strangely after the six month period was up, I was told I needed a police report to file the claim, despite having called over 30 times. I tried to do this but the Beijing and Jakarta police told me that it was not possible to issue a report for something that did not occur in their jurisdictions.

I tried many times after to speak to management at the Bank and was never (not once) allowed to speak to any supervisors.

I called VISA international as was told they had not responsibility for Bank level procedures of VISA cards.

So conclusions BOC will not repay fraudulent charges and they will block you from any conversations with management to resolve any issue. I would suggest avoid this bank all together because I see no respect for the rights of customers.

Richard Howard
[protected]@gmail.com

Dear Friend, I am CHAN LEE, I work with BANK OF CHINA, HONG KONG. I have a Business Proposal worth $17.3M for you to handle with me from my bank. I need you to assist me in executing this Business Project from Hong Kong to your country.Should you be interested please send me the required informationbelow; (1). Full Names (2). Telephone Number I will want you to reach me on my private e-mail:([protected]@yahoo.com.hk). Finally after that I shall provide you withmore information.