BareMinerals / Bare Escentuals Beauty
Reviews and Complaints

On December 27th, I placed an order through PayPal. I even got a confirmation apparently from PayPal and from the company. However, several days later, I never heard from this company. The strangest thing is that upon checking PayPal, the charge for $39.33 was not showing either. I tried emailing the company and even contacted customer service on the phone. At this point, I suspected a scam so I told them I wanted to cancel the order. They directed me to email customer service, but no one ever got back to me and I never got anymore information on Order #[protected]. However, on 1/3/23 there was an unauthorized charge to my account for around $44. I didn't make a connection until the bank listed the original amount (without taxes, I assume) as the $39.33 from a place in Fort Lauderdale, Florida. I had already replaced my debit card because of another fraudulent charge from my internet company (but as it turned out it wasn't my internet company who made this charge) for $84.43. Despite my card having been replaced, this company somehow got my account number and charged my card anyway.Thankfully, the charge was declined by the bank. In order to prevent this company from continuing to charge my card, my account has now been frozen. I currently have an appointment at the bank to reopen a new account. This is a dishonest company out to steal people's money!

Ordered few products from online store. Products were delivered damaged. I've contacted customer service they ignore me, do not respond to my email and when they eventually did, they required damaged products to be returned to them to receive refund, however since the products such as damaged gift boxes and powder foundation was all over the place stained my floor, table and inside the package. I have thrown it away since it made such a mess. Now they treat me like a liar and thief, or wanting to refund me money I've paid for the products I can't use. It's ridiculous! Will never buy anything from them again !

I made the trip to the location at the Short Hills mall for a makeunder. I was told by the current manager, Tammy, that a purchase was REQUIRED along with my service. I recently went to a location closer to home and I was informed that a makeunder was a free service. I mentioned that I had to pay at a different location and the consultant seemed surprised. I do not understand why I was so blatantly lied to.

I noticed on my bank this morning an unauthorized pending transaction from
bare escentuals #153 Columbia South Carolina snd I live in California and have made no purchases from this business so dont know where the transaction came from in the first place. I contacted my bank inquiring on the pending transaction on my visa debit card tied to my bank account and my bank gave me a phone number to bare escentual customer support. When I contacted customer support they could not find any transactions tied to my mailing address or visa debit card in their system so how did this transaction originate in the first place.

I am writing about Order #UKW51745875.

I placed this order on the 5th March. The contents of the order were for a Mother's Day gift to the value of £116.80. Unfortunately, due to some shipping problems, I was advised by Bare Minerals that my order was going to be delayed. Therefore, I rang to cancel so that I could purchase the items in store in time in time for Mother's Day.

I was advised on the phone that I was unable to cancel my order, but that if I waited for it to be delivered, then I could simply reject the delivery, and then ring up Bare Minerals, so that a member of the customer services team could expedite my refund. I called on the 15th March for my refund to be expedited having rejected my order that morning; however, I was disappointed to hear, that the funds would not be back into my account for another 7-10 days, leaving me out of pocket.

The second thing which I found disappointing was that the offer of a discount code "SORRY20" entitled me to the same amount of discount that I had already found online using a quick Google search. MC20 gave me the same discount through hotukdeals.com. As I had the inconvenience of having to rebuy my gifts in store, hence losing out on my online discount, then having to reject my parcel and ring up for a refund, then having to wait up to 10 days to be reimbursed, I feel that a 20% discount, which anyone could find online, is not particularly good customer service. To make matters worse, my email which I sent them complaining about the service I had received was ignored, and after 5 days I am still without my refund.

I ordered an item from your website last Wednesday when you had your " discount code error". I then received and email saying my order has not been successful but no money deducted from my account! You DID take my money. Iv sent 4 emails and all have been ignored! I am still to receive my refund. I have screen shots of the money going from my account! I have spoke to some People who have also been as unfortunate as to buy from you and have received a refund! The last email I sent, sent an auto message saying they will reply within 48 working hours -this was last Thursday! Iv received no reply to my many emails. The customer service iv received is shocking! If I don't not receive a satisfactory response I will be taking this to trading standards.

I use one product that I really love. The oasis moisturizer gel. I also decided to try an eye brightening cream. After going to several stores that didn't have what I wanted, I went to the bare Minerals website to order. I chose rush shipping since I was out of the moisturizer I use daily. Specifically on the website when you pick rush shipping, it gives a clear date when it will be delivered not just the number of business days it takes. My order was supposed to arrive Wednesday, but I didn't receive it until Thursday. They used Fedex and I got to give a review on shipping before the products arrived. I just got a call from customer service located in San Francisco, CA. They were calling about the shipping review. I was first told I was wrong and that products take 3 to 5 business days. Then when I went to end the call early, I was only offered an accommodation to stay with the company. No apologies or anything. I was treated poorly and without respect just like in their stores. No customer should ever be treated like this.

What can I say? It's terrible.
I ordered 6 items two months ago and got only one out of them. Can't say anything negative about its quality - it's ok, but the shipping sucks. One more problem is that their tracking information is false. I don't know why.
Customer service rarely answers and even if they do, they are not helpful at all.
Last time I spent two hours being on hold talking to three different people who tried to resolve my issue. Eventually, the last one promised to call me back, but she never did.
It's a sad story about treating customers in the worst way.

Name of Product - quantity

Firming Neck Cream - qty 5

Intensive Glow Pads Brightening Treatment - qty 5

Eye Primer - qty 3

Mascara - qty 4

Luminous Hydrating Body Cream Golden Glow - 2

I cannot stress how frustrating this is for me. I have made over 80+ purchases with Bare Escentuals totaling over $3500.00 over the past 4 months. In these purchases, I have had at least 17 individual products which I have purchased online or at an outlet store that have gone bad/expired, over the last 4+ months. This is really becoming unacceptable.

I have had to spend at least 5 hours of my time to fix these issues.

I ordered this product with the intention of trying it first. The product took a few weeks to get here. After a few days they charged my card $130.00 without any notification.
Therefore my checking account was overdrawn which cost me another $120.00.
When I called their customer service, the representative was rude, and was of no help.
I was also informed that the trial kit, as well as the product I was billed for was non returnable.
So much for their money back guarantee.
Buyer beware this is a SCAM, SCAM, & MORE SCAM.
In fact I was so angry I threw the whole product in the trash, exactly where it belonged, unopened.

My son got me a trail offer of there makeup as a suprise for me but since I don't wear makeup I called and cancelled it. the repesentive said I could use the makeup to dec 8th then return it I ask for there address to return it right then but he said he would email it then he had verified my phone # and address but not my email address I once again before hanging up ask them for the address he said it would be sent to my email address then on dec 8th at 10:00 p.m they had already attacked my bank account for $130.41 not even knowing if I had mailed it back or not I called them on the 9th of dec but they would not work with me at all I ask for there address and once again they refused me I had to search there website to find an address which was a p o box only so I then had my son go and mail there makeup back to them even though they had already ripped me off. This company bare minerals is nothing but a scam artist to steal money that isn't there I then on dec 9th turned in a complaint with my bank and again on the 10th of dec to I have also turned in a complaint with the better business bureau on dec 10th I will not stop until they return my money even if I have to go to court and sue them I am disabled on SSD so I have nothing but time to do so. SO TO ALL BEWARE OF BARE MINERALS INC THEY WILL TAKE ADVANTAGE OF YOU AND RIP YOU OFF THE FIRST CHANCE THEY GET I AM NOT THE FIRST OR THE LAST!

I completed a survey on line for a trial offer for $1.00 plus shipping and handling. Today I received an alert from my credit card company that there was a $130.00 charge pending on my account from this company. After I call them I was told that per the offer I had 10 days from shipping to call to tell them I did not want the product and not be auto charged. They stated that the product was delivered to the post office and that I was out of my 10 day period. Two things. I did not have the product in my PO Box and secondly they just kept saying. Well that is what the offer was.. well that is what the offer was. When I asked to speak with a manager I was told to leave my number. I did not want to leave my number and asked when someone would be in.. I was told in a hour but then they would "all" be in a meeting and someone could get back to me within 48 hours.. if I just left my number. I told her that I was going to check my box again today and that if there was something there it would be returned unopened and unused.. she just kept saying it didn't matter because I would still be charged.. "that is what the offer says" THIS IS A SCAM! DO NOT REPEAT DO NOT PURCHASE ANYTHING FROM THIS COMPANY!

I called customer service to cancel my membership, but because they had already shipped an order to me 11 business days ago I was unable to get a comlete refund. I was told I would have to wait until the next billing cycle in order to get a complete refund. I did not accept this as a consumer and demanded I received my refund as well as cancelation. This makeup does have a flawless look to it, however it did affect my eyes. My eyes were always burning, red, and irritated. I stoped using the product and my eyes are back to normal. I have used Mary Kay for 20 years and never had this problem before. I changed makeup just because of all the reviews. Mary kay is by far the best makeup I have ever used with no side effects. Ladies you might consider changing product.

I completed a survey online and was offered a 9 piece set of Bare Minerals for $1. According to the ad, I would only be charged the $1 plus S&H. Immediately after making the purchase with my credit card, I was re-directed to the site where I found out this was a $1 trial offer and would be billed the full amount after a certain amount of days. I called within 30 minutes to cancel the purchase, was put on hold for over 10 minutes and then told that I would be refunded the S&H charge but that the $1 charge was non-refundable (some processing fee). I argued against the $1 charge and was told that I had agreed to this condition when I made the purchase. NO, I was not provided any of this information until AFTER I charged my card. Next time, I will research any offers like these before I make the purchase (from another site).

I have seen the Bare Minerals infomercials for years so I finally decided to try it a little over a month ago. I figured I had nothing to lose since they have their famous "30-day Money Back Guarantee...even if you use all of it, just send back the empty containers for a full refund (minus shipping charges)" And remember it's 30 days from the time you RECEIVE the product. I went online and I placed my order through the website for the $29.99 Starter-Kit plus a couple other products. My order was shipped on Feb 8 (of which I received NUMEROUS emails confirming my order and shipping date); it was delivered on Feb 12... I tried the product, not all that impressed by it since I was looking for a little more coverage but my skin did start looking better and I had less breakouts. I figured I would probably just keep it and maybe try one of their other foundations. Well...
On Mar 5th I receive a package from them; come to find out it is a replacement order and my account was debited $50.41. Now at this time it had only been 21 days since I received my first order. 3 weeks does NOT equal 30 days. So I called and the representative said that I could send it back and they would credit my account. I explained that I was still WELL within my "TRIAL period" and that this could have been avoided had I received an email stating that I was going to be shipped another order. Her excuse was that they are too busy to send email confirmations with the "club membership". Really? I'm sure those emails are set up automatically. Still not satisfied I emailed them asking about my refund and they responded that when they got the product back I would get a refund MINUS the shipping costs. I pointed out that it was THEIR MISTAKE for shipping an order out to me over a WEEK EARLY and I should not be penalized for it. Well I just got the refund yesterday for $43.88. They obviously do not care if they lose customers. Had Bare Minerals apologized for their shipping error and refunded me exactly what they had charged me, I would have gave some of their other products a try but not now. All of this over a difference of $6.12! To me it's the principal of the matter; they have shown to have TERRIBLE customer service and a questionable business practice. I would not trust giving them access to my accounts. I guess they figure that they have an endless supply of people who will sign up for the "free" trial period and they don't have to take responsibility for their errors. I feel that I was INTENTIONALLY mislead and the make-up is mediocre anyway. TERRIBLE EXPERIENCE!

I purchased the bare mineral spf30 natural sunscreen distibuted by Bare Escentuals Beauty, Inc.when on holiday in palm desert in December.

The powder ( at the base ) is supposed to pass though the brush when tapped on the face .

When I came to use it, it was clogged and it still is ..

Looking on the net, I only find sites where they sell the product.

I have no way of returning it or asking for a new one here in Fort Myers Florida .

The poduc has no 1-800 number to call, and no www//: address

I am very disapointed at the product .

I had my husband order the trial offer for me while I was at work. he made the order on line it stated that I would be charged two payments of $29.00, plus shipping and handling. So, hubby sent my bank account info for the first payment to be taken out. This is my B of A account (I am not happy with the bank either). anyway, the kit took more than 2 months to arrive, and I did not receive a bill for the other $29.00. I figured they would send me a bill then I would pay it, but weeks went by and nothing. I figured I would wait until my next payday and would make the payment over the phone. one day before my payday, they ran my card without my permission, so I am now overdrawn and my bank levied fees on it as well. when I finally got a phone number to the company--from the tv, I then called it and was referred to another number which [protected]. This was just another number to deal with whatever your problem was, only "Willow" told me that the only way to get them to reverse the charges was to send all the makeup back. she then suggested that if I was still not satisfied I should call back on a business day and talk to an "escalation manager"--whcich sounds like a fancy title for complaints department.

On top of all this my bank--Bank of America--will not let me talk to a human on the phone to reverse the charges--when I punch the button I was told to push on the phone--I get the message "all of our associates are busy--call back at another time when the lines are not so busy--or words to that effect. The online person couldn't help me and she said she could not have a supervisor call me because they can't call out where she is at. They are supposed to take the charge off automatically when you dispute a credit card transaction. I am so sick of this. I am planning to send a demand letter to the CEO of Bare Ecentuals--the corporate office is in San Francisco--I live in Sacramento--so if the CEO refuses to fix the problem I will file a small claims action and she-or one of the officers- will have to come to sacto. It will be a small claims action, which means she cannot have an attorney represent her either. I will add all of the costs I had to incur-bank fees, filing fees, etc. If anyone else has had this problem and not been able to get it resolved, please email me at: [protected]@gmail.com. Class action lawsuits can happen even in small claims if everyone files a claim and we join the cases. I am sick being pushed around. anyone else out there with me? I know it seems like a lot to do for such a small amount of money--but that is how these creeps get away with everything. no one wants to go through the hassle--its time to stop them. so it looks like B of A will be on my list of possible lawsuits as well as bare ecentuals.

There is a sales girl at Partridge Creek mall, in MI. Her name is angel and she is awful. She literally yells across the store, follows me around while I'm trying to browse, and tries to pressure me into buying items, even ones I already have.

1. Do not yell at me. There is no need.

2. I am an adult. Do NOT follow me around the store. There is NO reason for you to be so annoying.

3. I will buy what I want/need to buy without your "help". And no, I will not buy them from you.

I will no longer shop there when she is there. I peer in the window, and if I see her, I will not go in. She needs to leave.