I am writing to urgently address a serious issue of discrimination that I experienced during my recent visit to the Bass Pro Shop located in Arundel Mills Mall. The customer service I received was not only rude and unprofessional but also left me feeling discriminated against based on my race.
During my visit to purchase a firearm, I was completely ignored by the staff for a significant amount of time while a white male customer who arrived after me was promptly greeted and attended to. Despite my efforts to engage with the staff, I was met with dismissive behavior and a lack of basic courtesy. The staff member handling my transaction failed to acknowledge me, treated me with disrespect, and displayed a clear bias in his interactions.
This discriminatory treatment is unacceptable and has deeply affected me. I demand an immediate resolution to this matter and expect a thorough investigation into the conduct of the staff involved. Discrimination of any kind has no place in a professional establishment, and I urge you to take swift and decisive action to address this issue.
I request a meeting with you at your earliest convenience to discuss this matter further and to ensure that appropriate measures are taken to prevent such incidents from occurring in the future. I trust that you will handle this situation with the seriousness and urgency it deserves.
I look forward to your prompt response and a resolution that upholds the principles of fairness and equality.
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