Baton Rouge Water Company
Reviews and Complaints

Upon me leaving to take care of my 72 old mother which is sick with stage four cancer.I allowed my daughter to leave here in which she were responsible for paying the utilities. Upon moving back. I returned to a water bill for over $900 In which I have to pay over $800 for them not to disconnect my water because she had several returned payments I was not aware of. Because I just returned two days ago. I was told a supervisor would call me back and have never received any calls.

For the last 3 months, my sewer usage has been at 1670 cubic feet and my water usage has been at 300 cubic feet or less.

I've called the water company 3 months in a row and have been lied to.

They said they would fix the sewer cubic feet and give me a credit.

None of this was done.

I'm tired of calling them and getting lied to and nobody is investigating this bill.

Water was turned off in Sept. Called customer service & was told the water had been turned off in July, & that I had turned it back on. So they pulled the meter & replaced it with a damper proof meter. Until then my water never had been turned off. Since I was having my bill automatically payed on smart bill, I never noticed any problem. I can’t say with certainty to y the water was on when they came out n Sept. Perhaps it was human error, but I can say, with certainty, that I, r anyone else here, had ever touched that meter, & that our water service had never stopped. Maybe the valve was old & faulty & it never completely stopped the water from flowing. Check any of my other bills & u will find they r all paid on time, everything set up on automatic payment service. I’m honest, & I don’t cheat. I haven’t any reason to start now. If I was, there’s no way I’d turn the water back on during daytime.So, after paying in full, up to date to get the service back on, that very next day, with a 0 meter reading, I’m charged a tampering fee. When I call to pay I’m told I owe nothing, there’s a 0 balance due. Even on smart view, the same, 0 balance. Now on the Oct bill it’s back, showing a past due amount of $50 for meter dampening. Also, if this isn’t enough, the meter readings for the Oct 06 reading were calculated wrong. It reads, Current 905, previous 899, usage diff of 12. This is a difference of 6, not 12. I feel I’m either being targeted for no reason, r this was an honest mistake, that no one wants to take blame for. I’m willing to swallow my pride, with unjustly being called a thief, but be aware, I’m not willing to continually be taken advantage of.

Your staff is extremely rude and disrespectful and treat people like dirt, I have called several times to have a bill sent to me and they have not done it so each month my service is being disconnected for less than 100 dollars so I am convinced this is a personal issue with the people that work there. My most recent encounter being with someone named Cindi who lied about a service order being issued Mona is the only person there that treats people with respect Tanya the manager is awful.

Just thought out they cut my water off they said my bill was 211 but I have recently made a payment for $71 and then another payment for $60 only old $34 but then had to pay $98 for my words when you cut back on that day with my water still didn't get cut on and somehow they still saying I owe $95 after I made a payment of 73 a volume of 60 and then another payment of $94 and then says I have to pay the other $95 before the 9th and I might have a new bill on the 19th and somehow they can't see the $60 payment but yet I have it on my bank statement I paid off before 3 p.m. it is now 10:40 p.m. that night she told me my daughter will be back on by 8 p.m. and if they don't have water

The guy who serviced me today had a real nasty attitude! He was very rude and cocky! I was only inquiring about what was going on. Turns out I forgot to pay my bill but he didn't have to be so rude about it. I never want to be serviced by him again! I wouldn't recommend his services to my worst enemy! I'm in total disbelief of what happened today. Real nasty attitude! Tall african american guy, truck number 54. He needs to some serious hospitality lessons! This is clearly not the job for him!.

Bill was paid on 11/162020. Ending balance is
$2.13. On 12/2/2020 water was disconnected and meter pulled at 445 pm. Called at 447 pm to see why water was shut off. Was told have a past due of $183.29. From where? I have a copy of every bill starting in 12/2019 . Your numbers don't add up. You are screwing customers out of alot of money. Wad told would cost me $206.98 to reconnect. Didn't have my debit card with me, called at 613 pm and was told it would be 256.98. 100.00 extra to reconnect water? Really thats excessive. So right now I'm home with 4 sick kids and no water because you have cut it off for a 2.13 balance. Its [censored] and the 3 people I have talked to cant explain a damn thing. Hope yall sleep well. I would suggest I get a call from a manager first thing in the morning to resolve this issue. I have been have issues with this company since 2005.

There is a water leak on Henderson Lane in Ascension parish. This leak has been ongoing for close to a year. It is a small leak and keeps the ditch in front of my house saturated with water to the point that it can not be mowed with a riding or push mower. The ground is saturated to the point that while walking through the ditch while trying to cut it with a weed eater, I sink in the mud 6 to 8 inches. I have reported the leak 5 times. The first customer service rep. told me she would enter a work order to have it repaired. After 3 months passed and no repair, I called again. This time I was told that since I was not the property owner of the physical leak location that they could not fix the leak. I then talked to the property owner who told me that she has complained to Ascension Water several times and has been told that this is a low priority. The third time I called the CSR again told me she would enter a work order. The forth call, the CSR told me that he would enter another work order and assured me that it would be repaired within 3 weeks. Two months pass with no repair. The fifth call the CSR told me that she would not enter a work order and actually hung up on me during the call. The next course of action will be to seek legal action to force the repair.

Dear Officials,

Around January 14th I placed a call to the water company of Baton Rouge about a water stream leak coming from their water main. A week later I placed a follow up call, because no one came out.

Around a week later someone came out but acted unconcerned about the problem. He simply said that you should get a plumber, even though the leak was gushing out of the Baton Rouge water main.

Today February first, I slipped, when crossing the stream of water which runs right in front of my home. Luckily I regained my balance or I would have had a serious injury, being a senior citizen on disability with sever knee problems.

I am considering legal action as a result of the water companies apparent dis-regard of this hazardous issue. Children frequently play on this street, but the flow of water runs down the entire street, it creates a breeding ground for mosquitoes.

This is a situation that is urgent and can't wait to be addressed at the water companies leisure.

Do to the fact that this leak is not in one of the more affluent neighborhoods, I feel that this matter is being completely ignored.

I would appreciate any help that you can provide in this matter.

Sincerely,
Kenneth Golden

Baton Rouge Water Company has recently implemented an PDF based online payment method. Upon receiving my second online bill through email marked " Utility Payment Processing " I payed my bill. On March 7th my utilities were disconnected while I was out of town. Upon Returning March 11th, I inquired with Baton Rouge Water about the billing issue, I was informed that they had only started the billing method in March, so I was mistaken in receiving a bill from them. After verifying that I had in fact received three bills prior from them, they regrettably informed me that if I hadn't received a confirmation email, they don't know how I thought the bill had been paid. After explaining that having only paid the bill once through the system, and there having been no clear indication that I should have received a confirmation email, it would be ignorant to expect me to assume it. After they explain to me that even with that information there was nothing they could do, all I requested was that I could make a complaint so that the next person who called with the same complaint wouldn't hear the line " We've never had this issue before ".

Baton Rouge Water Company is a billing company for the city, thanks to our deregulated utilities markets we have to deal with privately owned companies when we should be dealing with someone we could hold accountable... Next our public health care options will be privately owned. Disgusting.