Bel Furniture
Reviews and Complaints

I purchased a bed set from Bill's furniture at 7301 Clarewood on July 3rd 2019. On July 17th my bed was delivered assemble and put together at my home, four days after received a bed to support legs and frame cracked. I then contacted customer service and informed them of the incident, the repair guy was sent out four days later without the necessary supplies and equipment to correctly repair the bed after being told in detail what the problem was and how I believe it will he probably fixed. 3 days after that again the bed broke I contacted step customer service again and they sent another repair guy out who did the same exact thing. Again I contact the customer service, store manager, and corporate office to make my complaint and no one seems even care or try to accommodate the fact that I'd miss work for days to be home and available to have the bed fixed. At this point I would just rather have a new bed or a full refund

Bought from Houston location with Franco who was great, we were sent to the warehouse location to pick up a desk and file cabinet they didn't have in stock at the store. Got home, the desk is great but the file cabinet was dry rotted on one end so we didn't think anything of it and exchanged it the next day. Got the new one home, it was worse than the first one; the entire front bottom wood was dry rotted and completely off(sigh). I know she*t happens but we took it back the 3rd day and I wanted a refund at this point. Rep called store, customer stated I would have to pay a 25% restocking fee or get another exchange. If I get another exchange I would have to open it(remove it and the packing on the side of the loading dock) and make sure it was ok myself...(mind u this thing is a heavy wooden file cabinet packed with all sorts of wrapping) at this point I'm HOT and wondering why you would charge me a restocking fee for a product that came out of YOUR warehouse DRY ROTTED that I had to drive back n forth to have replaced TWICE !?!?! Someone needs to look up the meaning of CUSTOMER SERVICE bc this furniture outfit doesn't get it. (You get what you pay for is not just a quote; cheap service, cheap resolution. You just lost a customer that just moved to the area and needed a house full of furniture for a 6 bedroom home. Your loss!

My name is Brandy Cart. My husband, Thom and I purchased close to $1100 worth of furniture on 7/26. All items I ordered were verified in stock right in front of me and I was guaranteed the full order would be delivered on 8/1. I signed the purchaser agreement contract and paid in full with the agreement that your company would have my full order delivered on the scheduled date with no issues. The delivery crew showed up missing one of the recliners I originally ordered. I was told by him that it was no longer in stock and was on back order. I immediately called and spoke to the manager on duty and was informed that the recliner was in fact in stock and available at the store. The delivery crew screwed up and didn't load it up with my order. And instead of being honest, I was intentionally lied to and told that an item I paid for in full, the same chair that I specifically made sure the sales Associate checked inventory because I wanted two chairs and I wanted to make sure they were in stock, that chair somehow disappeared and his exact words were that he had no idea as to when it would be available. Now five minutes later I'm being told that the chair is there, they didn't load it up and because of their negligence my order was not delivered in full as we originally agreed upon when we signed the contract. The manager never apologized for the inconvenience. Actually, instead of putting in effort and getting the chair delivered ASAP he then told me that it would be over another week out before he could have it delivered. So I opted to jump in my car and run to your location to pick it up myself! I paid all that money to have this stuff delivered and now I'm picking it up. I pull around to the loading docks and two make employees load up a black vinyl recliner that is wrapped in plastic into my car. I sign for it and drive home. Upon removing the wrapping and assembling the chair I quickly realize that it's a completely different brand and model recliner than the one delivered earlier that day! And the chair I picked up was damaged with several holes in the vinyl and one large scratch on the back. I make yet another call to your office and was told that the manager wa gone for the day. The lady took down my contact info and assured me that I would receive a phone call as soon as they stores opened the following day so we could fix this. At this point it was no surprise when no one called to follow up with yet another screw up
Caused by the staff there. After lunch I called the corporate office on Katy and spoke to a woman, I really really now wish I would have asked for her name so I could formally complain about this next huge screw up to my order provided by yet another incompetent, lazy person your company has purposely chosen to employ. I explain to this woman the entire situation and express my frustration at this point. She put me on hold multiple times while she checked all the stores trying to locate two recliners in the brand I actually wanted and ordered originally. Eventually she came back and I was told that she did happen to locate two matching recliners in stock and available for delivery. We then decided to
Schedule a delivery/exchange for that next Wednesday 8/7. The day we made the appointment was on 8/2. She guaranteed that both recliners would be delivered that day and they would take back the damaged one and the one delivered originally that was the wrong brand. On Tuesday 8/6 I received a text message from your company asking me to confirm my address for the delivery scheduled the following day. I promptly verified the address and I thankfully still have that text saved to my phone. I had to take off of work on Wednesday so I could be there for delivery. I waited all day and nothing. I finally called the Webster location later in the afternoon and asked if they could tell me around what time to expect the delivery. At that time I was informed that there was no delivery scheduled for me on the books. Somehow the appointment that was scheduled vanished into thin air or as some sick joke the Associate I spoke with on 8/2 completely lied to me and never actuLly scheduled it at all. So I then asked about the recliners. If they weren't being delivered that day, when is the soonest I can have them here. But somehow the recliners that we're in stock last week, I the ones I was assured were to be put aside as sold and marked for delivery to me have somehow managed to disappear. Not only did those disappear, not one of the recliners is in stock at any of your store locations at all. The chairs that I purchased and paid for meaning that legally they belong to me, those chairs have been sold to someone else. There are none in stock, and none even placed on backorder at this time. Unbelievable. Up until this very moment I had managed to keep my cool about all the screw ups and mistakes because I know we are all human and make mistakes. But this has now crossed the line and is absolutely unacceptable to treat a customer in this manner. I demand to speak to a CEO or someone in a high ranking position because I want this resolved now. I was told that I needed to contract Troy, the district manager. I asked for his direct number and was shut down and told no. I was given an email address and told that he will look over my email and get back to me. I sent a very long, detailed email explaining every single tiny moment of this now very painful experience. I was not shy in telling him that the staff he has willingly chosen to employ and be the face of this company are absolutely pathetic and have no business what so ever working in the customer service industry. The male crew that works in the back moving furniture and making deliveries seriously need to get their heads out of their [censored] and pay attention to what they are doing. The consistent mistakes that are being made are completely avoidable and should not be tolerated. These mistakes that have been made out of carelessness have inconvienced me to no end. I have missed two Days of work so I could be available for a delivery and one was for absolutely no reason. You may have well just took $250 off my my next paycheck and trashed it yourself. So at this point I am out $500 for missing work and $350 I spent buying chairs from you that apparently you took from me and sold to someone else. I expressed my feelings of anger, frustration and asked Troy how we could fix this and make it right. I guess I was expecting him to call me with an apology and a solution to solve this dispute without any further damage being done. I have always assumed that the job of a general manager is to overlook all employees and keep them in line and also making sure that the customers stay happy with putting out any fires by resolving problems. I was pretty disappointed to receive a phone call from the store manager who was instructed by Troy to call me and discuss his suggestions on settling this dispute. The first option I was given is to pick out a different set of recliners from your selection that are in stock and available to replace the ones that I initially ordered because apparently it's ok for your staff to sell furniture that has already been bought, paid for and scheduled for delivery. But here's the best part, the only recliners available are going to cost me an additional $100 or more each because they are more expensive than the ones I previously purchased. So let me get this strait, because of the continuous mistakes made by your staff and the unorganized, lazy, unqualified job that they do taking care of your customers...I now have to pay more money for furniture that should have been delivered correctly last week? I'm out $500 from missing work and now you want me to pay another $300 more in extra costs for furniture that I should in no way be asked or encouraged to pay? I am offended as a paying customer and as a human being that this was suggested of me. Especially by the district manager of your company. The coward that can't even pick up the damn phone and make a phone call because he doesn't want to own up to what a damn mess his staff has made of my one very simple order! The other option I was given is to return the recliners that are currently at my home for a refund and go buy a set from a different store. Wow! Unbelievable. I have never in my life had customer service that literally made my skin crawl. I am disgusted with Bel Furniture, the products you sell and the staff that sells them. I've had some crappy experiences with services but never in my life have I had a company stoop to this level of low before. So, I told the manager to come get the damn recliners and refund my money! I also told him that Troy should have asked me to come in person and pick out a set of recliners of my choosing to have delivered and whatever the extra cost was should be without question written off because of the clearly unethical way your company has treated me. So, now it is my turn to utilize my rights as a consumer. I purchased items that were paid in full upon ordering and signed a purchase agreement contract. Upon signing that became a legally binding contract that ensures both parties fulfills their part of the agreement. For me and Thom it was that we paid for the items in full and would be available between the hours of 9 am to 11 pm for the scheduled delivery of my entire order in full. Upon signing it was made clear that all items I purchased were in stock, available and would all be delivered on 8/2/19. Because I still have not received my order per the contract agreement, your company has not fulfilled their part and is therefore in Breach of contract. I am seeking legal representation to help guide me through this. I have filed a formal complaint with the BBB and FCC, and well as the consumer reports and many other sites similar. I have written reviews on google, yelp, Facebook and that is just the beginning. I am going to make sure that every person looking up your company website in search of reviews or recommendations is aware of how your company treats their customers. Selling items that no longer belong to the company and not delivering said items to the paying customer is extremely unethical and I'm sure somehow illegal as well. I will definitely be looking into the Texas laws concerning such events because I under any circumstances believe that a company can do that legally. I will continue to share my experience in every possible public place that will let me.

Purchased a dinning table got five year warranty on it. It's only been a year and one of the chair keeps losing it screws. Call to five times to ask about my pvp # . Because warranty company says there giving me the wrong #. Every time I call they tell me they call the warranty company and call me back but nobody ever does. Thank god I didn't buy nothing else from them. Bel's store near gunspoint..

I purchased items from you all on sunday they was suppose to deliver on wednesday I took off of work waiting. I didn't receive a call until the day off to let me know the time frame. I was informed that they will call the day before to schedule. They gave me a time frame and later received a call that they will not be able to make it and someone will be out on friday. They made it out today and they didn't have the legs to the table. I told them I needed to have this up I have an event and I need the table. The guy said he wasn't able to do anything they will have to reschedule. He walked out left the table in the middle of my floor and burnt off. I went to catch them so they could take the items with them and he saw me in his mirror and just continued down the street. I am veryyyyyyyyyy upset! I called corporate and spoke with marissa who was very nonchalant trying to see what could be done. She couldn't reach no manager or her supervisor. I am very upset I called the store and told them to come and get all this stuff out my house. Pooooooooorrr customer service!

Reciente tuve un delivery, los conductores me dijeron que terminaron el delivery yo les crei, estaba en el segundo piso de mi casa, revisando el juego de recámara y cuando baje las sillas no estaban, me robaron en mi propia casa, y ahora dicen que las sillas fueron entregadas, lo cual es mentira, y llamo a customer service y siempre me dejan en espera.

Complaint Department:

In Feb. I called Bel Furniture to complain that the leg of my love seat had broken off after purchasing it from the Clute, TX store. After contacting Bel Furniture a technician was scheduled and he came and just took the leg with him and I didn't hear back for a month. Another visit was scheduled in April for this ONE LEG to be replaced and the gentleman then said he would have to find out if he needed to order another leg.

Forward to a month after that, there was a miscommunication and I was the one that failed a follow up call, so I called and scheduled yet another visit to try and repair the leg or have the one that was taken brought back. It was then I found out the technician that was sent out last had been fired, the customer service rep at the corporate office then reached out to the Clute, TX store and the manager Mike called me and told me he would be by that day because corporate mailed him the leg and he would come by to install it. That was on May 30, 2019 and he never showed up.
I called corporate today June 24, 2019, where your CSR Saira at ext 110 told me I could not speak to a manager due to none being available, I don't understand why I could not have just gotten another seat and have bypassed all of the missed hours I have had to take off of work. This situation has caused me to miss work, I get paid 28.00 an hour, I have missed a total of 4 days within the span of all those months in trying to get this leg replaced and being given the run around.

I also feel at this point I may have to weigh my options legally and find out if I may be able to pursue this in a legal way to get the leg on my seat fixed or a new love seat all together as they have also had to come out to fix the middle part of the seat coming apart due to the missing leg, I will seek emotional damages, and time off work damages as well. I will be moving at the end of this week should this not get resolved by Friday, June 28, 2019 I will seek legal council. I can be reached at [protected]. A copy of this request will be sent to the BBB after the requested date of resolution has expired as well.

Regards,
Elizabeth Vargas (formerly Craddock)

137 Laurel St.
Lake Jackson, TX 77566

I purchased a dinning table on March 9th, I was told by the sales person it would take 6-10 days to receive. I called on the 11th day and was told it takes 14 to 16 days. On April 2nd I went in to the store here in San Antonio and still no table. I talked to a manager and requested a refund of $499 cash that I had paid. I was told I would have to have a check sent to my house even though I paid cash. I was also told it would take 10 days to receive my check. I called the San Antonio store on the 12th of this month (April) and they didnt know anything about the check. Today is the 15th and would like my check. Please let me know what is going on. [protected]. Thank you.

I purchased a Mattress from Bel Furniture back in Oct. 2017 and requested to have it sent to the store closest to my home. They sent it to Westpark and tried to charge me a delivery fee when the store was less than 5 mins away from my home. I asked to have the Mattress sent to the store and in Feb. 218, I found out that the Mattress had been sent to the store, but by that time, I had already purchased another Mattress. I went into the store and told them I no longer needed the Mattress and requested a refund, now I'm being told that I will be charged a restocking fee of 25%. I spoke w/a Mgr by the name of Sarah, and she was useless. I told her that I will never buy anything else from Bel Furniture again and it was like she could care less. I've purchased quite a bit of Furniture from them within the last year, but I honestly wish I had spent my hard earned dollars at a Company that Appreciates it's Customers and provides Good Customer Service. Also, while I was at work, I heard one of my Co-Worker's complaining about the HORRIBLE Customer Service Bel Furniture provided her.

Purchase a sectional and a dining room table from them in 2015 however I purchased the warranty which they push you to purchase. They tell you that anything that happens to it is covered for 5 years. They are liers. Now because the seams on the sofa are coming apart they wont cover it because now it must be an accident. You pay all this extra money for them not to honor it. I have only purchased my furniture from them and I WILL NO LONGER.

Bell furniture have the worst deliver service I ever deal with in my life ...My bedroom set was deliver three times damage out of the box and I contacted bell furniture and they ask me to come in and make a reselection on a different bedroom set because they inventory was low on that particular set...so that tells me they was selling me store show room furniture and that's the reason I requested my bedroom set in the box the fourth time.

12/19/2016 and 12/29/2016
The furniture was delivered with an obvious beyond scratch on the chest and the sofa and loveseat had been wet and had a smell to it. the driver was talking fast and i only had to time to write 2 o the 3 items on the form. I called to the store got the run around. THey redelivered on 12/29/2016 and the loveseat has a huge stain on it and my mother had to run the driver down to talk to me about delivering again damaged furniture.. I have left messages for the general manager Sarah, they have informed me that they have sent a message to the manger above Sarah by the name of Tony and have yet to receive a call in 2 weeks. DO NOT SHOP AT BEL FURNITURE

I purchased a 100% leather furniture set from Bel's in 2008. I purchased the furniture, an extended warranty and the cleaning agents to care for the furniture. I have taken very good care of the furniture and there have been absolutely no pet activity on the furniture. It's beautiful furniture and crafted very well. For the last two years, the furniture has been peeling like crazy. I consulted a leather professional only to find out the furniture is not 100% leather. 100% leather furniture should last more than 8 years. There should be some wear and tear but the all the furniture should not be peeling. I contacted the Bel's store and the corporate office and they hid behind the warranty and its expiration. I pleaded with them to send someone out to just look at the furniture and they refused to look at the deceptive sale they executed. I have the original receipt and it shows leather furniture purchased and not a leather blend. If Bel's is selling a good product, then they should stand behind it. Do not shop at Bel’s because based on my experience, there is complete deception in the quality and they do not stand behind their product.

Real cheats and completely ethic-less.

Bel Furniture was scheduled on June 10 to deliver at my home the furniture that I purchased in May end. At 9:00 am in the morning they called me that delivery window for my furniture is 4 pm- 8pm. I told them that I would not be available from 7 pm onward and if they come to my home after 7 pm I would not be at my home.

They came to my home at 7:45 pm and called me at my cell number. I told them I had earlier informed you that I shall not be available at this time. They told me that it shall be treated as I was not here for the delivery and I would have to repay the delivery fees.

I called their office for this issue and gave them the details. The office girl says that you shall have canceled the delivery and the delivery can be cancelled 48 hours before the delivery date. Delivery window is given on the date of delivery. I told them if I do not know the delivery window then how can I cancel the delivery date? She said the Bel corporate policy is to cancel the delivery 48 hours prior to delivery and give delivery window on delivery date.

This is completely unacceptable and unethical. I told them explicitly and they knew that I would not be at home after 7 pm but they still came after 7 pm. They had whole day; they could have readjusted there schedule to accommodate me and come before 7 pm. Bel Furniture cannot call all the shots and act as per there whims and fancies.

I would first like to say that I would NEVER buy anything else from this company. I went into Bel Furniture and purchase a 6pc Queen size mattress. I was informed everything would take no longer than a week. I called to check status on the day they informed me any nothing was ready. I thought to myself okay let me give them a little bit more time to get themselves together. I called back three days later and they NOW have all my stuff and two different location not one time did any of the reps inform me I would have to go to different locations. I put that under and was like whatever as I go to the first warehouse and pick up my belongings they inform me none of my belongings are ready at this point I am pissed off. I have arrange my entire day around these inconsiderate people and what do they do slap me in my face. I had to literally scream to get what I need these people don't care. All they offered me was free delivery. I need my stuff not free delivery. I should have known not to buy anything from the moment the rep body language was when I walked into the store. PLEASE save yourself the grief and stay far away from this DUMP!

I purchased a queen size bed on sale for $148.00 (regular price was more than $350). I picked the bed up and when I open the box, I discovered that there were no assembly instructions. I contacted Bel Furniture's customer service department and after speaking to several people I was advised that this particular bed did not come with instructions. I asked if they would have assembled the bed if I had paid the $75 delivery charge and was told "yes" so there must be some kind of assembly instructions available. DON'T PURCHASE THIS BED! This was the first and last time I will shop here.

I purchased 2 complete bedroom sets from Bel Furniture on September 24, 2013. Delivery was scheduled for October 7. The sets were delivered but both dressers and one of the nightstands were EXTREMELY wobbly. So they came and picked up those 3 pieces the next day. The lady I spoke with over the phone said they'd reorder these pieces and call me when they came in. I waited 2 weeks and I called them back (instead of them calling me like they said) to find out when the furniture would be delivered. The lady on the phone had no idea and said they'd reorder these pieces and call me when the furniture came in (stupid me for believing this lie again). I called back again the next week. Yet again I was told they'd have to reorder. I spoke to managers trying to find out why the furniture kept having to be reordered. I asked for corporate's number and they would not give it to me. I talked to the warehouse manager and he promised he would call me the next day to schedule when it would get here. Of course he didn't call back. After my constant calls, they finally delivered ONE dresser and nightstand on November 19th and I got the other dresser on December 6. It took TWO AND A HALF MONTHS to finally get all of my furniture. DO NOT buy from this company. The customer service is terrible. Their management is awful. The only people that were great during all of this were the delivery drivers. I will NEVER purchase anything from this company again!

I purchased a bedroom set from Bel Furniture on 3/4/2013 and as of today April 12the theey still haven't received what I paid for theey delivered me a damaged chest and dresser on 03/08/13 I mean a lot of damage I will uploads pics. March 13 theey sent me out a new chest and anotheer damaged dresser... March 29 theey sent thee exact same damaged dresser theat theey sent out on March 13 and theey still haven't made things right withe me... I will never shop at Bel again...

DO NOT EVER BUY FURNITURE FROM THIS COMPANY. CHECK WITH THE BETTER BUSINESS BUREAU AND YOU'LL SEE WHY YOU SHOULD STAY AS FAR AWAY FROM THEM AS YOU CAN. DON'T THINK THAT YOUR LOCATION IS GOING TO BE ANY BETTER THAN ANY OTHER LOCATION. BEL FURNITURE HAS MANY LOCATIONS AND THEY ARE ALL GOVERNED BY THE CORPORATE LOCATION, SO THEIR BUSINESS PRACTICES ARE USED FOR ALL THE LOCATIONS. Any postings of 'good' transactions are more than likely the employees of Bel Furniture playing on the Internet trying to lure in unsuspecting people to run their scams on them. We spent over $3, 000.00 on an entertainment center. The day it was delivered, the bottom TV hutch and the right china hutch pier were damaged (doors wouldn't close and stay closed, scratches that looked like they'd tried to repair them, an electric cord to the lights that was too short to make the connection across the top of the unit, etc.). We spoke to customer service who assured us that this kind of thing never happens and they would send out replacement pieces. So, we waited for another week, because they only deliver to our zip code once a week, and the pieces they sent out to replace the damaged pieces were in worse shape than the one's they'd delivered the week before, so we refused them right there in the street by the truck. In the meantime, the house is all amiss because the TV and everything else that goes into the entertainment center can't be put up because we're waiting for the damaged pieces to be replaced. After the last damaged ones showed up the second time, and they told us that it would be another week before they would 'be out our way again', we again spoke to customer service and got nothing but a smart a$$ named Nicole, who had apparently been this route before and knew exactly what buttons to push in shoving it all back on us. Nicole did nothing to rectify the situation, she did nothing to make up for the mistakes that were made by the company and the hassles it has caused us, NOTHING ! After that, we decided that we wanted our money back and we went to the location that we'd purchased the furniture from, so that we could cancel the deal and arrange for them to come and pick up their crappy furniture they left at our house. While we were standing there waiting to cancel our order and schedule for them to come and pick up the furniture from our house, another customer was there and we got to hear what she'd been going through with Bel Furniture. She'd been going round and round with customer service for weeks and weeks trying to get her furniture repaired that was damaged when they dropped it off. Suffice to say that Bell Furniture has never fulfilled their part of the deal, which was to deliver to us merchandise that was free from defects in material and workmanship. We paid our money, paid for delivery, took off work to wait for the delivery guys (who were a$$ holes to us when we complained about the damage furniture), then we waited another week for the replacements and took off work again to be home for the delivery, only to see that right when they brought them off the truck, they too were damaged. Literally, the one side of the TV stand looked like it had been damaged and someone put wood putty on it and then spray painted over the wood putty. And now, they're telling us that if we cancel the order, that we have to pay almost $1, 000.00 in restocking fees and other fees they've tacked on and for what? All because they delivered poor quality damaged furniture and we refused to pay them over $3, 000.00 for it. DON'T TAKE ANY CHANCES WITH THIS COMPANY. THIS IS NOT OVER FOR US, BUT YOU CAN SAVE YOURSELF ALOT OF TIME, MONEY AND HEART ACHE BY STAYING FAR, FAR AWAY FROM BEL FURNITURE STORE. THERE ARE TOO MANY OTHER PLACES TO DO BUSINESS THAT YOU WON'T HAVE THIS KIND OF PROBLEM. WE'VE BOUGHT ALOT OF FURNITURE OVER THE YEARS IN HOUSTON AND THIS WAS THE FIRST AND THE LAST TIME WE WILL EVER DO BUSINESS WITH BEL FURNITURE AND WE WILL BE FILING A BETTER BUSINESS BUREAU COMPLAINT AGAINST THEM ALONG WITH ALL THE OTHER PEOPLE WHO'VE BEEN WRONGED BY THEM.