Bell
Reviews and Complaints

Background

Lived at present address for over 2 years and always paid my bills online. Only the one telephone number so only one account for telephone.

About 7-8 months ago, I started getting calls from bell regarding outstanding amounts on my phone bill. Though I had paid but am on anti depressants and take medication for panic attacks so figured I must have forgotten.
Paid again using the only telephone account I have on my online banking.

Time passes and I once again get calls on a daily basis. Make call to billing (turns out to be in INDIA) tell them have paid and can they check at that end because it has gone from my bank account. All goes quiet until about a week ago and the calls start again and are again on a daily basis.

Last time I paid I remembered to print out the transaction so that I have proof (thank go I did)

final straw from bell they call and I ask them to confirm accounts and any money they have got. Takes forever on phone and say's the account I used does not exist, explain to they person with poor English that I have always paid to that account but he insists it cannot be. Ask to speak to supervisor and he insists that he is the best man for the job and can deal with the situation. After protracted talks, it is quite clear he cannot deal with the problem and there is an issue with account numbers. Ask to speak to supervisor and he is not very keen to put me through telling me that the floor manages is unavailable. tell him will wait and go on hold...

duty manager come to phone and after much discussion he finds that bell has had money all along and that it now comes to a total of $572.33 CREDIT. He also gives me date these payments were made. By now, I am quite angry that I have been harassed on a daily basis for a bill that now shows up to be grossly overpaid. We work out that somewhere the account number changed but that I was not made aware. I have questions about why bell did not transfer this money back to the source if it was paid to an account that does not exist ? I am told that I would have been informed which is certainly not the case. All the time the manager is trying to blame me for any errors. I am getting angrier at his attitude and stupidity and it is starting to show. I ask for three things to resole this whole matter a “full written apology, a full refund of the $572.33 and interest backdated to Dec 08 as apparently the problem started on January. It would have brought the refund to $683.93. I am told he is in no position to authorise that. I ask him what he is and he clearly states MANAGER I ask if he has the same duties responsibilities and authority as the day manage and he is quite clear that he has. I now TELL him what I want to settle the matter based on the amount of harassing calls I have had and the amount of anguish this is causing me. By this time I have already had to take a “ativan lorazapam” as I have wound myself up over the ignorance and stupidity of the two guys in India who have already starts to change stories I press they manager further and it turns out there have been lots of payments ($127.80 $379.11 $31.50 $100.00 $27.85 $150.00 $120.00)

There is certainly a mix up over the account numbers as none of us can agree or work out what goes where. One thing is clear and that is that bell have had my money for some time and told NOBODY !
I tell Indian manager he has one hour to fix this and call me back (I am pretty much spun by now). Did I get the call ? NOPE !

It is more than clear from the stories that change by the moment that these people are a real wiz at bedtime stories for kiddies.

I call bell the next day and end up in India again. Once again I am assured I have the right man on the job and that he will sort it all out for me, If this sounds familiars that's because it is going to be a re-run of last night so cut this short and say a long call to a guy and end up with mangers who's is about as much use as a chocolate fireguard and once again more meds to try keep me calm and unspun. It also transpires that the manager last night made some decisions about how he was going to put his side of the story in his report and even try and give me credit towards my future phone bills (I think not) Again I ask them to call back to my satisfaction within the hour but once again the call never comes.

Now I really are angry I ring 310 hell (oops) and for the first time I get somebody who says they are in Canada (I have my suspicions but let it side) Once again I give my name my phone number and amount of hairs on my head (getting less since dealing with bell) I am now promised that this kind lady can fix it. Yea heard that before

I am on at least my third anti panic pill and know that I am going end up sleeping like a log for at least 12 hours
Of this money does not exist and that money is not there than this money all of a sudden is here. Something rings in my head so I ask her name and rep numbers and she even gives me a case number. I move up the ladder to the next department and this person actual seems to know what he is doing. All of a sudden, he asks me “Have you just made a payment? As one has just come into your account ! “ I assure him I have not and that the last payment I made was on the 29th Jun His response is somewhat unusual “it is a miracle” and that is repeated a couple of times.

Now between two people seeing money then not seeing money and then money appearing in a different account some of it hinted by bell to have come from me.

Now I was more than angry I wanted details and all of a sudden stories changed again or I got the “I can deal with this” It seemed clear that there had been a flurries of activity on the account which red flagged some fraudster who then moved in and out of accounts to make it look like it was just late from the bank similar to what the bell rep had seen and notified me about. It ends up with me making the same request of bell that I had made the day before. FULL WRITTEN APOLOGY, FULL amount back with INTEREST dated back to December 08 and that just to cover the extreme anguish and upset they had caused me not only by my money hiding in bells account and gaining interest but also for the lies and deceit I had had to face to get some truth. I tell them that they have until close of business to fix it and call me back with the fix. I also tell them that if it is not fixed today my request would change. And continue to do so on a daily basis until it reached its climax
(no call)

Quick recap you screw a customer over who is already on meds you lie to him and change the story more often that a [censored] does a condom. In addition, you expect him to take that and go away considering himself luck to have been able to speak to you in the first place.

Ok final call to bell next day see what happened guy in Canada Whoop De Doo yes I can fix this blah blah blah after another extremely long call in which he tried to accuse me of being at fault and telling me money was not there and after I called his bluff a few times and also told him of information I had from India and from other calls then all of a sudden he has new information in front of him (just pure luck or more BS ?)

During this conversation we again get Oh money has just gone into your account Oh its not there and now there is a payment that came in by cheque ! I jump on this, as I have never paid by cheque he assures me it has just come from my bank so it must be my banks fault. Now I know there is some serious and dubious work going on. I explain to him more that 3 times that index has given me information the they has $372.33 as a payment in MARCH it must be true bell told me so and it did tie in with other payments. I advise him most strongly that it is not from me and nor did I pay it takes a long time for it to sink in that the information I have does not correspond with his in any way shape or form. He is still insistent that it my banks fault.

We get back to my requests just the same as before and he cannot deal with it even though he says he can ? Still can’t work that one out. I ask him to hold wile I go take a med. and get a drink. He ends up passing me up to another dept. This woman also says she can handle it I tell her all my details again (think I might record them and just play them back because I am sounding like a broken record. I also give her the full story and advise her that seeing, as it was not resolved on the previous occasion that things had changed slightly. They offer me 0 point 5 % on the money they have had hiding in their system all this time but I advise the lady that is now unacceptable and the interest will be based on a credit card rate of 19.5% this would have taken the $572.33 they owe me to 683.93 and for all the suffering and many hours on the phone to sort out what people at bell seem to admit to as a problem at that end I would take for myself $111.6 Now I would consider that a miniscule amount after all the suffering and lying I was subjected to along the harassing calls from their collections. another little white one is popped because I am getting to a spun state even my eyes are watering (depression tears) and its a long time since that happened anyway I ask the lady how many other people has this happened to and what about seniors who might just not be quite there, what if they pay the bill then bell collections starts harassing them so the pay again things they must have forgotten. there are a lot of seniors who would not have fought as I did leaving bell with untold amounts riding in hidden or unused accounts for anyone who knows about them to play with as the want

She didn't want to talk much about that so I advised her we were about to terminate the call and I would use all within my power to ensure people knew about these type of practices. she told me she “could not authorise me to do that”, I told her I didn't need her permission and she said “oh that's what I mean”

If you transfer money to my account by accident you would know which account it came from and if you were in the least bit honest you would call the sender and say “hey I got this money its not mine take it back please”

Bells answer to that seems to be “don't tell the banks jack ! its ours now, finders keepers”

Now If I got money by accident that way and than went out and spent any of it and then the bank found out I would in most cases be charged with fraud its just that simple
It seems bell think other wise. The attitude seems to imply “consider yourself lucky to get anything back its your fault for giving us it”

So you have to ask yourself have you ever thought you paid a bell bill then got the dreaded call from accounts receivable and then run out and paid it again to make sure ?
Do you know of any seniors who might have been placed in this situation
Do you know of any seniors who did not know what to do about it and because it was only a small amount went “to hell with it”

How many hidden and old accounts have money in the that quite clearly does not belong to bell

from what I have just learned over the last few days bell is a company to be reckoned with, who will steam roll you right down if you so much as look at them wrong, not only that they will lie and cheat and change things to suit themselves to the point quite possibly of FRAUD.

UPDATE 8/13/2009

Call from bell executive office this morning. They had received a call from their privacy dept and wanted to ensure that the facts were correct. Told them I was extremely angry with them for all the trouble, lies, ###, misinformation, dis-information that they have so far put me through (ended up taking little white one)
She offered 0.2 % interest on my money that they have had for so long. (It was only yesterday that 0.5% was on offer from BELL, bad day at the stock exchange ?) Advised her that they could put that offer “Where the sun does not shine” Advised her of what I considered fair in view of all the anguish, torment, and hours of phone calls to sort this mess out. She stated that “It will not happen” Told her in that case “That this call will be terminated” CLICK !

Guess this going to go on until BELL realise that this is one customer who is NOT going to back down to the harsh and unjust treatment they have dished out so far.

UPDATE 8/14/2009

BELL CREDIT COLLECTIONS CALLED !

Wow can I pay them over $100 with a credit card ! ! Don’t wait for anything else I have had enough. Give them absolute hell and ask for supervisor….long wait…. Don’t even give him / her chance to start I fire straight in tell them they better get their act together and that they owe me, give them amount tell them next call to be classed as nothing more than harassment and put phone down.

Call 310 hell and try to get through to any dept that deals with complaints

Ask to be put through to executive office am told they cannot do that, ask for supervisor….another very….. Long wait, supervisor also says cant, tell her did it yesterday, she says one moment while she gets number. On hold AGAIN……. Pretty sure am just getting run around until 5.00 she gives me the executive number [protected] I think it could also be “[protected]” or “[protected]” it’s only just after 4.00 and they don’t leave till 5.00 I reckon I have time to wait and still get somebody. I call ! Wouldn’t you just know it, hold all our agents are busy……. Wait and wait and then “we cannot accept your call right now leave us a message and we will get straight back to you” Hmmm your check is in the post too eh !
But I do leave a message and ask how stupid they really are with collections calling me when they owe me money. Give my number at least twice to make sure they don’t miss it and tell them I am really looking forward to a call back, its Friday so I reckon that isn’t going to happen even though its not even 4.15 (45 minutes to the bell (sic))

4.58 bell Canada collections call. Don’t wait to hear more ###, tell them “how stupid are you people ?” CLICK

YOU REALLY DO HAVE TO WONDER IF THERE ARE THINGS GOING OFF INSIDE BELL THAT ARE NOT JUST UN-ETHICAL (WE CAN SEE THAT) BUT YOU HAVE TO ASK ABOUT REAL BIG BUSINESS TYPE FRAUD THAT MAY BE BEING PERPETRATED INSIDE BELL ?

Months ago (March), I brought my HTC Touch in for repair at a Bell store. I have an extended warantee, and I was quickly told that the phone would be returned for repair (because it was outside the 1 year policy). 2 days later i received a call and a refurb phone had come in to the store for pick up. The refurb phone was still locked to another account holder and I left the store with the loaner phone. A couple of days later, a new phone came in. I once again went in to pick it up, the new phone would not turn on. After switching my number back and forth with their loaner phones, my account was frozen and inactive for 24 hours and after getting fed up of waiting, I called customer service myself. within 5 minutes the phone was working again. After returning from a trip outside the country, and without using my phone for 3 months, I recieve a voicemail telling me that I will be charged 299.99 for the repair due to water damage. I was unaware that these charges occured as I was already given a new phone - I assumed they had already checked the previous one. I called technical support looking for further information or proof of this incident - who knows if the phone had been tampered with after I left it at a Bell store? They tell me they will write a letter on my behalf. I'm offended at the lack of customer care and feel violated to what I assumed to be their warranty policy. I would much rather return the refurbished HTC Touch than pay for a new one.

The lack of information given to me by Bell Customer Service leaves me frustrated at the lack of service given. Instead, I was asked to confirm my identity several times during the phone call and further, once being hung up on and calling back - told that the first call had never occurred. Having been a bell customer for over 4 years, I'm insulted at this treatment.

I'm not interested in paying the 399.99 (upped from the 299.99 in the voicemail left by a bell representative) cited from a customer service agent. I'm offended that this type of treatment, and inability to gage this circumstance beforehand occurs to their loyal customers (even after paying for the warranty!)

alas, after complaining to customer service and technical support, I am told that I will be receiving a call from a different representative within 72 hours. I will be awaiting said call, especially to see if they decide to call at all.

First off, this is not the first "screw-up" of Bell's on me but I am a little "over the top" on this one so here I am.
It has got to a point where Bell (all services) mess up so much you throw up your hands and live with it.
This matter involves there cell phone catagory. Called again today (second month in a row) about over charges on my cell phone. I pay a fee for unlimited texting which I applied 3 months a go. Not only are they billing me for the unlimited texting they are billing me for the texts! Roughly $100+ last month and again this month, above my normal fee's. This is after I thought I had straightened it out with them last month.
This is a huge company that continues to run like this over and over.
This past call this morning for over charging me again left me on hold for over an hour. Called at 10:27 a.m., hung up at 11:34.
Soooo, can't get the bill right and continue to treat coustomers like crap with service.
I could go on for ever. If there is anyone reading this that has a phone number email or what ever for me to contact or can recommend anything that is serious (I don't need anymore jokes, Bell has been a laugh) please amail me.
That's the worst part of this. You never expect such a huge company to be so pathetic with their coustomers but yet I have no way of really making them pay in some way for again and again messing up. Some ignorant people I'm sure are paying these over stated bills and not knowing it. That is stealing. You know Bell will not refund the money. They are over billing hoping even a small number of people pay the inflated mark up. What's the worst that happens to them? People like me call and have it adjusted to the right amount! That's it!
Bell has nothing to lose by over billing but lots to gain by stealing from their coustomers! Like I said, very PATHETIC!

[protected]@gmail.com if you have an answer to how I can really nail these bas****s

I gave 30 days notice to cancel the service, however, was told that if i want to port my number I had to get it right away. I decided then that I wanted to retain my number with the new provider but was then told that i had to pay $250 for early cancellation. I then informed Bell mobility that it was not worth to port the number and to cancel the service . I am still getting billed for services that I had not used as the numberwas not ported. I had been calling them month after month and Bell keeps denying that there was no communication to cancel. It's really a rip off. Even the employee number given was bogus. Bell keeps saying thay they have no record of the phone calls I placed.

I was a loyal customer to Bell for more than 15 years, even their services are more expensive than others. However, what happened recently had forced me to change to another service provider for my internet services.
I was having technical difficulties with internet a few months ago. I called their customer services department for technical support. The person who assisted me asked me if i want to upgrade my service for free of charge. I told him no because i'm currently getting unlimited internet and I'm happy with it. The Bell technical support staff told me it won't affect the GB and there is no limit on internet usage if i upgrade it and there won't be extra charge and the speed with be FASTER. I confirm with the Bell customer service staff that the usage will remain unlimited and there won't be extra charge for the upgrade 2 times during our telephone conversation.
2 months after, my bill raised from 50 dollars to 85 dollars. I called and enquire what happened to my bill? the staff told me i upgraded to a 60GB plan so the extra GB i used will be charge.
I explained what happened that their staff educated me that this new plan will be unchange with the cost and usage limit. The staff said it is not true but unfortunately they can't switch me back to unlimited and I have to paid this amount from now on. They did not help me at all and they didn't try to problem solve or what they can do to get the customer back. and instaed they transfer me to the cancelation line to cancel my service
I decided to cancel this service and use Teksavvy because it's cheaper.
I think the Bell staffs need to be more educated on their company services and not to tell customer anything they want to get them into another plan.
I am currently using bell canada telephone service. Once my internet is all set. I will consider to get ride of all the services I had with bell, including my home phone and cell phone. I'm very very disappointed with Bell Canada, one of the biggest telecommunication company. The worst thing with this recession and fiancial crisis happening, there are so many competitors out there that they can provide the same service as Bell Canada and they are trying all their best to get their customer back if anything goes wrong.
I feel like i'm in a scam to transfer to another plan to pay extra 30 dollars more each month.
Bell Canada should learn from other company like Rogers, when there's any cancellation, they offer you something and make you feel good about staying with Rogers.
It is very unfortunate that, as a Canadian, we would love to stay with the Canadian company but unfortunately, i think the trend is to stick with the American company who respect customers.

To whom it may concern,
I am writing to inform you of the recent troubles I have experienced with Bell Canada & the customer service they have provided I purchased Bell Canada’s bundle package in October of 2008. These products included satellite television, with 2 receivers, Internet connection as well as phoneI was a Rogers Canada customer for over 20 years and heard some great things about Bell Canada & the service they provided to their customers, which prompted my switch to their services.

I must say that when the technicians first arrived they were a pleasure to deal with they were very polite & finished the install job efficiently & quickly. The gentleman was more than helpful with setting up my satellite theme packages & internet. My phone was up and running a day or two later as informed. I had a great experience & raved to the Bell technician about the service he had providedOne of the issues we had with Bell was that we were paying for a package that included TSN2, we were paying it for a month or two before we realized that we didn’t have it on the receiver upstairs we called and inquired about it, it took another month or two for Bell Canada to add it to our other receiver.

The major problem we had with Bell was that approximately a month after everything being installed we have had issues with the satellite receivers & over all treatment by Bell Canada & their employees. I had purchased 2 receivers one with PVR & the other was just a regular receiver. I had the receiver for a month before I was able to hook it up. Once I had the receiver installed and running my wife & I noticed the time on the receiver was an hour ahead (which meant that the TV Guide was an hour ahead and the shows that it was saying was on was not and we were not able to see what was on), not thinking it was a big deal, I called the Bell Canada help line and went through the normal procedure of answering security questions and filling in my home number. We were instructed that we were supposed to fix the time. The CSR, after about 10 minutes on the phone with her realized that it wasn’t us that could change it, it was Bell that had to switch the time. She stated that it would be done within 2 hours of us talking to her. The next day it still wasn’t done and we inquired about it again. They again said that they would fix it. Again, they did not. The only reason why our one receiver finally showed the correct time was because of Daylight Savings day when all the clocks were set ahead an hour, which was about a month after we called about it

Approximately a week later while watching television and flipping through channels I noticed approx 15-20 channels were not receiving signal. I quickly ran through all the subscribed channels and discovered over 80% were not receiving a signal. Once again I called Bell’s customer service number and went through the “necessary steps”, which included a 20 minute trouble shooting w/ rep. We called almost every day for a week to let them know that we still did not have the signal. Finally on the Saturday, the person was unable to assist and had set up a field technician to come out to investigate the problem. The customer service representative made the appointment for the following Saturday (March 14). The technician came by after noon (he was late and we had told them that he could not be late as we had somewhere to go) and after ten minutes he stated, the problem with our satellite was do to with our electrical supply to our house. He promptly left stating there was nothing he could do to assist us. We put up with the non working receiver for another couple of weeks and then called in again to make another complaint as we no longer believed that some of the channels were not being received because of the power supply. Once again we were told we had to go through the “necessary steps”, I refused to go through this again and stated to the CSR to send another technician out to repair the problem. After arguing with the CSR for another ten minutes we had the technician come out the next Saturday (April 18), the technician came in and went through the trouble shooting, however this time around I insisted the technician look at the satellite itself or at the very least the connection from the outside of the house to the inside. The technician went and looked at the cable connection to the house, approximately 5 minutes later he returned and checked the satellite signal we were at 100% as always. However this time the technician told us the problem was due to rust on the cable from the outside to the cable in the house. (We have kept the rusted piece of equipment since he left in on our driveway with the rest of his garbage) I inquired if this was the problem for the non signal. The technician stated this was the problem and that we shouldn’t have any other issues with our satellite reception. The technician stayed for a few minutes longer as I went through a few channels on our upstairs receiver. In defense of the technician I had gone through about 30 channels and the signal & pictures was perfect. The technician left and I was satisfied with the result.

Upon retiring to bed that night we wanted to watch some television (NBA Raptors). I had put the receiver onto channel 410 and once again nothing. The receiver was stating “a problem with our connection or the satellite signal was weak.” To say I was livid was an understatement, I contacted the customer service line and reiterated my situation and requested a note be put on the file stating this in the 5/6th time I’ve had to call in for the same problem. After receiving no assistance from the CSR, I was connected to the Manager (March 20th). I was told we would be given a refund on the receiver for $60.00 and was told I would see that on my next billing record. As of May 28, 2009 I had yet to see this refund on my account. After calling in to inquire about the refund on April 26th (1 month later), I was told I would see it on the next month and that it takes a month for it to show on my account. I requested another manager to speak to as the customer service provided by Bell was horrendous. I was told on many occasions that my business was important to them and that I would be taken care of.

I eventually spoke with a Manager by the name of Adrianne Gauthier, after explaining to her what we had gone through over the last 7-8 months, she inquired as to what I was looking for. I explained to the lady that since we had been for 7 months and received no service we should not have to pay for anything but I was wanted to be realistic. I requested we receive a reimbursement for the last 7months on our payments for the 2nd receiver as well as a reimbursement for the cable we had been paying for. I calculated we paid $91/mth for the satellite services plus some extras. I requested reimbursement for 7 months @ $91/mth, totaling $630.00 plus the original $60 for the horrendous customer service

Adrianne Gauthier stated she would have to speak with her supervisor (James Myers Senior Vice-President - Customer Experience). After being told she would contact me with 2 business days, it took Miss Gauthier two weeks to make any sort of contact with me. Miss Gauthier contacted me to tell me she was not going to give me any more of a refund on services not provided of more than $300.00 + $60.00, which was the original offer in March. I told Miss Gauthier I was not satisfied with this and she should be refunding me for the satellite services I was not provided with in the first place. Miss Gauthier than went on to say she would be more than happy to cancel my Services and send me a check for the $360.00

I am not sure if this e-mail will do any good or get back the trust this corporation has lost by my family and I. I know my $200+ payments a month to this global conglomerate are just mere pennies on the grand scale but I was hoping you could justify treating the “little guy” like just that a “Little Guy

Respectfully yours

David Singh

HI, I was using the Roger's Home phone service and for long distance, I was using Call Select to call India.

Representative from Bell Canada called me and told me that, they will give 10$ off for a year and 100$ bonus amount. if I switch the home phone service provider from Roger to Bell. Also they told that, I don't have to have to do any thing and they will call Roger and give me the same number as well and my long distance call company will also remain same.There will be no change in that.

But, Once I joined Bell, they have started charging the long distance call to Bell itself and when I got the 1st month Bill, the Bill itself is almost 1000$. Can I do something...Please suggest...

Now when I call Bell they are saying, I have to call CALL SELECT if I want to keep my long distance provider and I have to pay all the Billing amount...

Please suggest me something...what can I do ?

Thanks

Account #[protected]
In November of 2007, I contacted Bell to let them know that I was moving and since I had received poor service in the past, I was going with a different provider. I paid my last bill in full and was told I would receive a credit for the overpayment, since service was shut off before the end of the billing cycle. They owe me a measly $32.00. It is now May of 2009. I have called numerous times and after waiting on hold for over 2 hours in total, I still have not received my credit. I am know contacting my lawyer. It is the principle of it. How much would I be paying in interest if I did not pay my bill for this amount of time. Bell Canada would have sent this to a collection agency by now.

This post is long, but I would truly appreciate any feedback I can get. It’s been 8 days and more than a dozen phone calls and my issue has yet to be resolved.
1. Lost internet connection on Friday, April 24, 2009. Could not get the DSL light on modem to light up. Trouble shooted computer, connections, wires, modem, phone lines, filters, etc. Called Bell Tech Support (didn’t get name) and after a lengthy discussion on trouble shooting, etc, was told replacement modem would cost me $19! I told him I’ve had a modem issue before and they never charged me, they sent me a new one, but it took over a week. He didn’t agree and I asked him to cancel my service and he said he’d transfer me to the Business Service office, however, when he did, they were closed! Wouldn’t he know they are closed after 5pm on a Friday? Ref# [protected]. I had no option but to hang up and try again.

2. Still April 24, 2009, tried to trouble shoot computer some more – checked all wires, unplugged everything, re-plugged, re-set modem, checked all phone lines, etc. Called Bell Tech Support at 7pm, spoke to Kan. He gave me 1 month free internet for the inconvenience and processed a modem request, “and” there would be no charge, however, he said a ticket was already raised, so he couldn’t do anything, but to call Bell Tech Support on Sunday, April 26th, since it will have been 30 hours and they have to work on the request within that time frame. Ref # [protected]

3. Called Bell Tech Support on Sunday, April 26th and was told there was nothing they could do, call Business Office on April [protected] 8am-7pm).

4. Called Business Office on Monday, April 27th at 8:30 am and spoke to Jane. Had to debate before getting a “new” upgraded modem. Told Jane that the 5200 model, which I’ve had twice would only cause same problem, it was my 2nd modem and it overheats all the time, and is a safety issue. I’m only on the computer for 2-3 hours max, and I always have to turn my modem off, since it gets very, very hot. Only after more debate did she offer the 6300 (home networking wireless modem) model for no charge. It was like pulling teeth to get this, even after I explained the hassle I’ve been through. She also confirmed 1 month free internet service that Kan had offered me. Conf# [protected]

5. April 28th, 10am, received voice mail message at home that Brad had come by at 10am and no one was home, call to reschedule? I wasn’t told a repair person would be coming? Called Business Office back (spoke to Alison at 2:40pm). I asked her why a Bell repair person showed up at my house, when I wasn’t informed, obviously no one would be home to wait? She spoke to the Tech department and said the repair person had fixed what he needed to do from the outside of my house and there was no need for anyone to enter my home. She said to go home and turn on modem, everything should be working! Conf# [protected]

6. Came home (still April 28) and turned modem on. All 3 lights on, but could not connect to the internet. Trouble shooted computer, modem, checked all wires, re-started computer etc. Called Bell Tech Support, told to type in 192.168.2.1 and change my password to the reset one that I was given, and save settings. Internet back up. Hung up the phone and internet connection was gone, DSL light was off. Trouble shooted on my own. Called back Tech Support (spoke to Irsshad) and while talking, the DSL light came back on. Irsshad passed me on to a supervisor (Victor) who said he would send someone to my home to check “inside” the house at NO charge. Scheduled appointment for April 29th from 8am-12pm.

7. April 29, 2009, Bell repair came. He fixed or replaced some connectors/wires in our basement and outside (?) and the modem/connection was fine when he left. I came home and connection was gone, tried several times and did everything I could to trouble shoot it.

8. May 1, 2009, called 416- 310-Bell, didn’t have Business office number with me. Where is modem? Should have arrived within 3 business days. It was processed on April 24th and reconfirmed on April 27th. Spoke to Jennifer (Conf# [protected]), modem order has not even been picked up and processed yet! Asked to transfer me to a supervisor, on hold for 12 minutes, hung up. Called back and spoke to Josette, I requested to “cancel” service, on hold again for very long time, hung up. Called back and spoke to Francis, she transferred me to Business Office and spoke to Mike. I told him I wanted to cancel my service for the nonsense I had to put up with and in all honesty, I must have placed a dozen calls by then! Last day for internet use will be May 31st. Requires 30 days notice. Modem return kit will be sent out 3-5 days after May 31st. Conf# [protected]
9. May 2, 2009 – lost connection again, all 3 lights on modem on, but can’t connect via Intenet Explorer. Tried to troubleshoot again, checked all wires, cables, plugs. Restarted computer, re-booted modem 5 times. Did the 192.168.2.1 procedure, could not connect. Called Tech Support, spoke to Leander. He escalated to a supervisor who would call me within 1-2 hours. I told him I had no faith in Bell at this point, but gave him my home phone number and cell number in case I needed to step out. He “promised” me that someone would call! Conf# [protected].
10. Well, it’s now 20 hours later and still no call. I just want to speak to someone who is going to adjust my bill. I should not have to pay for internet service that I am not getting, or a modem that was approved and processed, but has not left the building! What about the inconvenience, loss of time, frustration and amount of time spent on the phone? I still have 30 days to put up with!
If “anyone” could help out, I would really appreciate it. Pulling my hair out right now. I live in Toronto.
Thanks!

Hi i've been with bell for 9 years had a flip samsung phone had no problem when bell introduced the blackberry pearl I decided to get one, seeing that my (renewed) contract had reached 2 years (u get money towards a new phone) I need a new phone.. It was the worst mistake I could of ever made the blackberry sucked! I had problems with the phone almost instantly, they sent me 2 new phones (seeing how the 1 year contract was not up the) each phone gave me the same problem I called and talked to customer relations they are more useless then my blackberry all they could so for me is offer me money I told them I don't want your money I need a reliable phone (I don't have a land line) I had no luck with joti or jamie oh yea the other thing they offered my was a lot of bad attitude.
I am still using the problem phone.. Bell's employees needs to address their loyal customer with more respect and better solutions not just offer money!
Thanks
Debbie a

I have been a customer of Bell Mobility for the past 8 years and, generally speaking, have been realitively satisfied. That is until now...

I recently "upgraded" my cell phone as well as my cell phone plan at a Bell World store. The reason for the "upgrade" was that I received numerous promotional materials in the mail along with several text messages which stated that I could upgrade my phone, for free, to a blackberry. So far so good...

I attended the store, spoke with a sales representative, and inquired about the costs associated with upgrading my phone and changing my plan. I initiated the topic of "Pro-rating" with the sales representative who assured me that the "pro-rating" charges wouldn't be too much, possibly $30 at most, and was satisfied with her explanation of my new plan costs as well as the "pro rating" charges. I was under the impression that my next bill would only be $30-40 dollars more than my old billing charges.

I recently received my phone bill from Bell which was $130 dollars more than what I had been assured by the sales representative that I dealt with. Needless to say, I wasn't impressed. Fees that the representative assured me would be waived, a $35 hardware fee and a $50 bill processing fee, were not, and the "pro-rating" charges were higher than what was explained to me.

I attended the store, a 20 min drive, only to have the manager tell me that they couldn't change the bill. I then returned home and called customer service who advised they could only credit my account with the $35 fee as the other one wasn't authorized. I am not sure why the $35 charge was even on my bill if it was "authorized" to be waived. There was no explanation given for this by the customer service representative. The call lasted 50 min, and I was only able to get the $35 waived.

I am extremely angry with this company. Every bill you receive from Bell should be analyzed very carefully as they apparently will apply charges even though they were authorized to be waived. They are just expecting people to pay the bill with out reading it first. This is criminal.

Secondly, I would like to bring attention to what the cell phone industry refers to "pro-rating". I am not sure that anyone understands it, I have to admit, I can't really articulate my understanding of it. I think it is an elaborate way of scamming more money out of the consumer. Be aware that sales reps don't understand this and NEVER bring it up to the person buying into the new plan. To avoid it when switching plans, you should change your plan on the date of your bill or, cancel your plan/contract and start a new one. With cancelling your plan, you may have to get a new phone number...

I will continue my efforts with respect to the $50 fee and never, ever agin renew my plan with Bell Canada. They are one of the most unscruptuously deceitful companies I have ever dealt with.

Today I received a bill from Bell Mobility for a cell phone # & account that I canceled 1.5 months ago. The bill is for $60.00 - so I called customer service. I am aware there is a cancellation fee, but also a bill on top of the $100.00 cancellation fee? I talked to a rep who told me about 5 times that I signed a legal contract - she really stressed the word legal like maybe I didn't know what it meant. I said I didn't think it was fair that I also have to pay for a month where I had no service from Bell Mobility - of course she was very calm and made me feel like I was an idiot. I asked to talk to her supervisor and she said it is a waste of time because she will say the same thing. I said I would still like to. She put me on hold for a very long period of time and then came back on the line and said she had the supervisor on the line and do I still want to talk to her even though she told me she would say the same thing and I said yes. The supervisor came on and of course one of the first things she said to me (and repeated at least 2 or 3 more times) was that I signed a Legal contract. I said I know you can do whatever you want and she in plain words told me that if I was still a customer that they would help, but because I am with the competition now, they will not do anything at all for me - I stressed to her the fact that I was with the company for many many years, paid a crazy about of $ to them and that I was never late on a bill. She said it doesn't matter. The reps know that we basically can't do anything and that we are at their mercy. I told this rep supervisor that she is being added to my long list of reasons why I am leaving Bell Mobility - poor customer service and unfair charges. I really am frustrated with them and feel very bullied. Of course I will pay because I don't want my credit affected - they know that.

I have been Bell landline customer since 1979 and yet I have had bad to worst service. There was no other company because of their monopoly I have been helpless. Now it has become so frustrating I dont know where to go and complain. Therefore I am writing to you hoping to get help I would appriciate.
complaint #1
Since May of 2007 I disconnected my long distance service from Bell for that service I used to be charged $2 every month. Bell kept on billing me $2 each month. I called them in October 2007 and again in May 2008 but they wont stop billing me. In March this year aventually they stopped but they would not give me the refund for 22 months and over and above they charged me another $5 for cancelling the service.
Complaint #2
In August of 2008 they billed me $199 for some collect calls made from Mexico. I asked them from where they are billing me as no one called here to any one in my family from mexico. When I asked them to furnish me with all the details they said that they dont have anything to tell me that who made those calls. They have untill now have not given me any evidence to date. Since January 2009 they are sending me threatening letters every month asking me to pay or they will disconnect my connection and reconnect only if I pay them the outstanding bill. I have called them several times but I could not resolve anything with the agents when I wanted to speak with a supervisor or anyone incharge they simply cut me off. Please if you can provide to me any address or name where I can write to them and resolve this bill or if they have any office like ombudsman.

Bell Canada offers the worst service I have had with anyone anywhere (it even tops auto dealerships).

Ok so I signed up for Bell's new mobile Internet - $30.00 a month.

It doesn't work more than 50% of the time. Then two weeks later, it does not work at all. They tell me they have cut me off of the service (without my notification) because I had accrued $650 plus of charges. When I asked how this might have occurred since I thought I was on a $30 a month plan, they told me the employee had put me on the wrong plan. After about 5-10 phone calls, getting bounced from department to department, from Mumbai to Mississauga, I was told they would credit me (a month later) and that I would be put on a $35 plan (I guess the $30 one no longer existed). A week later, I again need to use my service (I initially tested it and it seemed fine), I could not get on the Internet. I call, and several departments later, I am told I was never taken off of the plan, and I again had my service cut off. I than had had the service for almost a month during which time it barely worked for two weeks and that was it. I asked if I could cancel the service. Yes, for a $200 cancellation fee. So, they promise me my service will work and I will be credited for the month. My credit cad bill comes in and they haven't credited the account the full amount. After another series of conversations with reps of decreasing competence, I am assured on my next bill it will be credited. A few days later, I again need to use the Internet and I can't get on. This is when the fun begins. The store gave me the wrong number (1-800-India). Now I teach English as a second language where I have taught people who cannot speak more than ten words, but I could not, for the life of me, understand what this person said. Eventually I realized I had the wrong department (Internet not mobility) even though the Bell store had given me the wrong number. Then I call the bell store and they give me another number. It was also wrong. It was a technical support line for the modem, and their advice involved programming language. The never bothered to consider if the modem was working of not. (i.e., no software problem). They didn't believe me. I then call Bell mobility explaining I was given over to a programming type at Nortel who had no shortage of computerease vocabulary but lacked troubleshooting skill. They then told me at Bell Mobility the problem was indeed the modem (this is over a month into my service) and I would need a new one. I asked if I could cancel the service. Yes for $200 was the reply. I then waited for the 3-5 business days for the modem to arrive. It didn't. I called. they said it was on back order for an indefinite time. Then I spoke to a manager who said he would mail me a demo model. I said I did not want a used modem. But again a $200 cancellation fee. By this time paying $200 seemed like a bargain But due to my Scottish background I did want to pay the fee. So I give him my address. However, he could not send it. I live in an apartment with p.o. boxes, and they won't send it there. He suggested I drive 25km to his office to pick it up. I refused. Then after seeing an "expert" for consultation about what to do, he called me back to say they could ship it to a friend's address. It is not April 27. I signed up March 1. I do not have a working modem. I then called Consumer Protection (Ontario Government) who said I should not have to pay the $200 cancellation but that their investigation could take up to two months.

Once I get time, I am switching to Rogers.

On April 22nd, 2009 I received a call from a telemarketer "offering" me free and "better" internet service - a 3 month trial. This is at least the eighth call I have had from them within the past 2 months, and at least the third time I have asked them to remove me from their call list.

Their representatives are pushy and argumentative, often telling you that you don't understand, and will not take no for an answer. I have repeatedly asked them to leave me alone and that I am completely happy with my current service. They can't seem to understand that I'm not interested, even if it is free. On top of that, many of them are difficult to understand. They also ask you what you currently pay for all your services, which as far as I'm concerned is really none of their business. When a person says "No" or "I'm not interested" that should be the end of the call - instead, they ask you why and then start trying to bully you into accepting.

Bell Canada is supposed to be administering the National Do Not Call List (which we have been on)? They can't even get their own Do Not Call List administered properly. This is upsetting me enormously.

A bell representative had called me back in March of 2009 to bring me back to bell and offered me a promotion including 3 services internet phone and satellite a date was set which was march 23, 2009 but when i called to confirm 3 days ahead of the schedule date I had spoke to the accounting department and because of money owing that had cancelled my order I was with rogers. So when I contacted rogers on April 21, 2009 they had informed me that my phone service had been disconnected because i went back to Bell I had stated to them no they did not take me back so thanks to Bell i have no phone service and rogers will not grant me a phone service because they don't didgital service in this area. So now I am with out a phone which is needed because I have alot of health problems and an emeregency could arise at any time I am also without tv. Thanks to bell I hope that someone on your end can help me

Complaint: Bell Canada - Customer Service Representative: Harassment/Forceful Actions/Illegal Inquiries

We recieved a call from someone claiming to be a 'representative' from Bell Canada around 4:45 PM, he was harrassing my wife first and then me, forcing us to provide unnecessary information already given the fact that both of our names were on the phone line regardless of my elderly father who has retired and is a stroke patient who has trouble coming to the phone. He was constantly argueing with my me and kept asking why we use the phone number if the number is registered on my fathers name, which is obviously none of his business, he kept using harsh words and was unprofessional. Even after my wife confirmed that her father in law (my dad) was living with us, he kept asking me if who this 'women' was unprofessionally. Completly unacceptable and i want to file a complaint for this person. I told him to hold on so that i could give the phone to my elderly father, and as soon as my father came on the phone to confirm his identity he hung up. I was merely telling him that me and my wife's name were also on the phone line regardless of my father who was original owner of the line. He is also a senior and has suffered a stroke recently. I told him consistantly that my name and my wife's name were on the phone line with Bell Canada and he kept ignoring that and wouldnt check on his computer for our names. His tone of voice was as if he was someone of a harassing stature whose main reason for the call was to ask unnecessary personal information.

At about 5:00 PM I contact Bell Canada and tried to file a complaint on this person, i do not know his name nor did he give me it as he hung really fast. The representative i spoke to considered my complaint and told me that my name and my spouse's name were already on the file and expressed doubts on why the other rep would not look over that before calling. They also said that as a customer service representative, the person we spoke to earlier shouldnt ask personal information due to the fact that it does not concern them and is a violation for the companies rules and regulations - that is to force and harass someone or provide false 'judgement.' They adviced me to visit this website and file a legal complaint on this rude, biased and unprofessinal representative. I want this representative to recieve deciplinary actions, I have been a customer for many years from Bell Canada and i did not expect that i would be treated like this. I have been harassed constantly by this person and i want the company to 'trace' this person and find out who he is and get him terminated immediatly. I am deeply sadened and frustrated by this call from your company. After being a customer for many years i told him that this was not a proper way to treat customers/clients which did not seem to effect this man. Once again, i want to request that this person be caught, traced, and brought to justice as it is unethical for any representative from Bell Canada to call customers up and harass them upon disbelief or force customers into providing sensitive information as well as lay out misjudgement on their customers. I want this representative i spoke to caught. This is a legitimate harassment call from someone claiming to be calling from Bell Canada as a customer service representative.

Shahid Syed,

([protected]@hotmail.com)

04/16/09

Don't bother expecting customer service from Bell Canada. In fact, if you can find another land line or business run, don't walk, to another company. Bell Canada does not care about its customers and they are a low priority. They installed my phone line by connecting it to a neighbours house, when they came back to attach it correctly to my house the phone line is not working. Now I have to wait 4 days before a technician can come to fix the problem because 'we don't have any staff available today to fix it'.

So don't count on Bell for timely customer service.

Anyone thinking of going to Bell for their cell phone, this is a warning.

After 8 years with Bell Cellular, having constant drop outs, and the odd extra charge for no reason, I decided to leave.

Calling their "helpful reps", I was advised that I had just a few days over a month to go on my plan.
They told me that when I move my number over (port it out), that that would count as the 1 month notice. (so no matter what I have to pay an extra month for nothing)
That is bad enough, but wait...check this out...

The rep told me that, if I ported out one month early, I would be paying the final month anyway, so I could do it early. I took her advice. I WAS TOLD TO LEAVE EARLY...and because I was paying for the last month, it made sense.

I left 24 days early, thus I will owe one month, and 6 days ...right?

I just got a final bill from Bell, they had tacked on an extra $200 early cancellation fee on top of the extra month I did not use.

I did what she advised, and now have to pay over $200 for doing so. Do they do this to make that extra little last $$. Tons of bad reports about Bell online. Some people getting charged $400, http://www.psyc3d.com/content/beware-of-bell-mobility

The Bell rep and manager on the phone yesterday were no help.

It is now in the hands of the Better Business Bureau. Wish me luck.
Any lawyers out there...I am losing sleep over this...

Before you even think of going to Bell, do some research online to keep yourself from getting overcharged by this horrible company.

I am making a claim in Small Claims Court against Bell Canada for over billing, failing to deliver a promised Internet speed and deliberately wasting my time in an attempt to discourage me from complaining. They over charged me by hundreds or thousands of dollars and refuse to give me back a nickel.

If you can send email that would help me to [protected]@SeekPhone.info or visit the site and use the contact form -- http://SeekPhone.info, I would very much appreciate it. Many people have complaints, but none have contacted that mail address yet.

I have assembled some information and am working on more to establish that my various complaints are not particular to me. Bell has a long-standing pattern of such abusive behavior going back at least a decade.

The BBB (notorious for NOT listing complaints against companies), shows hundreds of complaints against Bell. It gives Bell its lowest rating (F) of its thirteen different ratings. Amway, a company with a less than spotless public record has the highest possible rating (A). The number one complaint at the BBB is over billing.

I am looking for any material that people can supply that might help me with my claim and in particular to establish Bell's pattern of overcharging and dealing in bad faith. Any information you can supply as to the nature of the complaint, the investigation and resolution (if any) would be very much appreciated.

Just an Email with your story (mailto: [protected]@SeekPhone.info) would be helpful.

None of the agencies charged with oversight is doing its job, as far as I can tell. There are plenty of agencies that should have stopped this behavior and there is plenty of legislation to do it with. Despite that, after ten years of this, it goes on.

Here is an older CRTC decision that clearly shows that despite the obvious bad faith on Bell's part (you can see background at PIAC's site), the CRTC was unwilling to make a decision that would act as a deterrent to future abuse. The decision they made here still left some of Bell's victims over-charged. I would not be going to court now if the CRTC had done its job, because Bell would not have over-charged me in the first place. It is decisions such as this that has made illegal over charging a money-making proposition for Bell. (sic -- in one court decision, DeWolf Vs Bell, they were found to be in violation of the criminal code)

http://liveweb.crtc.gc.ca/eng/archive/2004/dt2004-8.htm

For Bell, cheating customers is a net profit making activity even though they officially lose some (all as far as I can tell) of the formal challenges made against them.

Note that I contacted the CRTC quite some time ago with my complaints before during and after filing my claim against Bell. So far there has been no response at all from them.

I also contacted a cynical body (CCTS) that claims to be an impartial body that accepts and mediates complaints against a group of companies that includes Bell. It is funded entirely by the group it is charged with overseeing. Their (untimely) response to my complaint was to send me back an Email asking me to enter into a legal agreement before they would investigate. Whether by accident or design they sent me back a PDF file with their claim set up, with part of my information missing, part incorrect, and a status of
CLOSED. That is, they had closed my complaint prior to investigation.

Bell has a very well documented habit of essentially 'negative option billing' customers such as me. It is completely outside the bounds of acceptable business behavior. It would never be tolerated from most businesses. Bell, without my knowledge or permission, simply changed the rules by which it billed me and started billing me more than ten times (more than 100 times in one instance) the real value of what I was getting. This is a very common practice with them. In my case, it was contrary to an explicit agreement. However, I submit that no customer should ever have to continuously monitor a vendor to prevent the vendor from deliberately cheating them by suddenly over-charging, contrary to their original agreement. Bell is absolutely notorious for this.

Please be one of the few people that actually responds in a timely fashion. So far, despite plenty of postings and contacts to various people and agencies only two have responded. One was a columnist who has had numerous complaints sent to them about Bell and the other was someone who successfully sued Bell themselves. They are being very helpful. However, I am expecting Bell to defend very aggressively and would like as much evidence as possible to increase my chances of an award for punitive damages.

In my complaint, which is typical of complaints against Bell, Bell promised me a thing and delivered something else. They also promised me a price and charged me something else. When confronted the first
time, in 2005, they gave me *some* of my money back. The second time they did it, they offered me no compensation at all (it's worse -- see below).

Bell uses a variety of noxious practices. I would very much appreciate it if people could send along any stories and/or supporting material that would help me to establish this beyond doubt. These practices include:

# Improper Charges

# Cutting off Service

# Unauthorized Billing Increases and Changes.

# Threatening to cut off service resulting in fees (this is disallowed by legislation, but they threatened to do it to me anyway).

# Refusing to give a street Address and contact information. I was actually unable to ever get the name and street address where I could provably deliver court documents. I ended up delivering them to a Bell Store and half expect Bell to claim it never was served.

# Deliberately unpleasant/frustrating customer service. In one case, someone claims to have spend a thousand hours with them. I personally have had several weeks of time wasted and the number
continues to climb.

# Attempts to Frustrate -- "Customer Avoidance"

# Charging without consent. They just change the rules and slap the charges on your bill.

# Passing the buck in a deliberate effort to frustrate complainants.

# Over billing and billing issues

# A policy of aggressive upselling that includes complete falsehoods about the service offered. They do this as a matter of course constantly while pretending to deal with a complaint.

# They have policy of misrepresentation. For example, their bills read 'savings' highlighted and circled when they are charging the maximum rate -- ten times or more what customers usually pay. This is one of the ways they manage to over bill and get away with it for so long before people notice.

# Offering and charging for wrong Internet speeds. This is a particularly egregious practice. They offer and charge for 3-6Mb service on lines they know can carry much less. In one case personally known to me, this went on for years, during which the client complained. Bell finally admitted that the speed being charged was not possible on that line. No refund was offered.

# Harassing Calls -- Despite telling me on three different occasions *NOT* to pay my bill while they 'investigated', their collections people repeatedly harassed me. I am not alone in this.

# Offering fake reference numbers or refusing to give any reference that would allow you to prove a call took place.

# Constantly Broken Promises (more than a dozen in my case)

# Wasting customer's time

# Billing for services not installed. Some have been billed for services they did not even get and were still refused a refund.

# Broken refund promises. It is typical to initially offer a refund, 'up sell', provide and bill the 'up sold' service (but sometimes, as in my case, not even the one promised), and then deny a refund offer was ever made.

# False claims of 'investigations'. As in my case, people at call centers say they are starting an investigation when they do not even have the power to make notes on the file.

As you can see if you look around, there are many complaints similar to the above about Bell. However, I cannot thus far get any of these complainants to contact me directly so that I can make a credible claim in court that I have first-hand knowledge of the problems not being limited to me.

If you have a complaint about Bell, please get in touch. Whatever the court will allow me to publish, I will so that that you will have a better chance at getting some of your own money back.