Bell
Reviews and Complaints

On August 29, 2017, our TV service stopped working. There was a severe storm and after a large crack of lightening the TV was not working properly. We called Bell Tech Support and two times were told we were in an outage. This was not true. The phone representatives kept telling us that in order for us to have a technician attend, we would have to pay a $75.00 service charge. We tried multiple times to explain that we were residents in a multi-unit apartment building and that the satellite dish on the roof of our apartment building was a multi unit satellite dish. No one would listen. The support Bell Canada has is very deficient in its customer handling. Finally on August 31, 2017, I reached someone in the multi unit apartment building department and the very nice representative said she would send a technician the next morning and that we would not be charged. In fact, we received an email confirming and customer satisfaction survey which we were going to complete after the technician visit. In fact, that technician never showed and when my husband called to find out where the technician was, we were told there was no technician scheduled. My husband went to look for the email and both the email and the survey were not there and it appeared they were simply recalled. (I suspect this was done to deny this was ever set up but in fact it was). We called again on September 1st and once again we were being told that we had to pay a charge and if we did not agree to pay the charge, no technician was going to be sent. Here we were with TV with more than 75% of the channels not working and therefore we were put in the position of agreeing simply to get the issue fixed. (However, please understand we feel this is extortion and not good customer service). The technician visit was scheduled for September 2 and he did come. He never came into our apartment. He went to the roof and discovered that the LMX82 head on the multi unit satellite dish had been hit by lightening and needed to be replaced. The reference number for the Technician visit was 6864565. The technician told us that we should not be charged for the visit as this was not something in our control or that we caused. When the October bill came, there was a $75.00 charge for the technician visit. I immediately called and asked for it to be reversed. I was told it would be reversed and then my husband received an email confirming. One hour later the charge was put back on. My husband called and we were told we agreed to pay therefore we should pay. We only agreed to pay under protest because it was the only way Bell Canada would send a technician. We wrote a letter of complaint to Bell. My husband was called twice but nothing has been done. My husband was told this is your satellite dish on your balcony. We have never had a satellite dish on our balcony. We have been in this building for 9 years and have been connected to the multi-unit satellite dish since it was installed. My husband asked for a supervisor to call and no one has bothered. We have paid for services we did not have and as of today have paid our October bill which included the technician visit.
For your information:
Account Holder: Edward Brydges
My name: Cameila Anderson
Account Number: [protected]
Address of Service: 810 Ouellette Avenue, Apt. 605, Windsor, Ontario, N9A 6V7
Edward Cell Phone: [protected]
Cameila Cell Phone: [protected]
Edward Available anytime during business week
Cameila only available Wed and Thursday.

What we want
Refund of $75.00 plus any taxes charges
Partial credit of our bill from August 29 to September 2 121.45 was our net bill at that time. I worked 5 days out to $19.59 plus any applicable taxes.

Either myself or Edward (goes by Ted) can be contacted and we are both fully familiar with the situation.

Thanks for your attention.

First I'd like to mention I've been with Bell for over 15 yrs... never had an issue with them till now...

Last week (October 2017) I contacted Bell Mobility for my free upgrade in which I have never used since I got my Samsung S3 upgrade... I was interested in the IPhone 7... I currently have a plan for 105$ per month 7 GB and free canada long distance with free incoming etc...The lady went thru the only plan available... 8GB (same plan but 1 extra GB) for 145$ per month and free iPhone 7... so Bell Mobility wants to charge me and extra 960$ for 2 years for an extra 1GB of data for each year... now get this an iPhone 7 does not even cost that much to buy outright... During this whole conversation I was speaking with the Bell retention Dept... so when I told the lady I will probably go with another provider... she said ok without any hesitation... wow thanks Bell ! Way to make a customer of over 15 years feel Valued!
Yours truely
Frustrated!

I have had service issues since subscribing to Bell in Jan 2017. Since May, the service has been at times unuseable with Bell internet speed test measuring 0.4 - 0.8 Mbps. To my knowledge, they have sent a technician once to investigate prior to May, as I spoke with him. While there is limited assistance an online technical representative can do, the answer has been they acknowledge a problem and will compensate me once the issue is repaired and an impact can be accessed. I suggest that at the end of each month, an assessment can be completed instead of my paying full price. To their credit they have provided a 15% discount to my billing. I am unable to work from home as the service can not maintain or even, at times, connect. I would like a technician to visit and the required work to their servers carried out. I would like an impact study done to my account and contacted with a resolution.
Lee Lussier
Bell Account number [protected]

Good Day

Over 4 years ago, we decided to change our service from Rogers to Bell. A satellite dish was literally installed to our Deck (I live in a condo we bought). 4 days after the dish was installed, Bell representative called us as she made an error with the quote she gave us. The new quote was higher and we said no we don't want the Bell service. She advised they would be out to remove the dish from the desk. Three times we called to have this dish that was never used on our property removed, all three times nobody showed.

Today, they are building us new decks in our condo's. I need this satelite dish removed in order to have my deck replaced. I have spoken with 7 different persons today on the phone. They all tell me the same thing. That is is my responsibility to remove this satellite dish with all its wires etc.

I now live by myself and I am visually impaired so this is an impossible task for me.

This is your equipment, that you installed, promised on three different occasions to have it removed and it has been there for over 4 years?

Honestly I am so angry, the reason it cant be removed, I am told by Bob EZ11801 is because I don't have an account with Bell? And for good reason .

I want this satellite dish removed from my property immediately. It belongs to your company, own your products and do the right thing. I will be taking this to the media . I am insulted that you would have the audacity to remove this large piece of equipment and all its wiring myself.
I am demanding resolution immediately and I will not be taking no for an answer.

Bell has o business just dropping their equipment off for others to worry about the removal of it. The worst part is, this satellite dish has never been used.

Thank you kindly

Sincerely
Kelly Shubrook
24-285 Mcgarrell Drive
London, on n6g 5h3

Hello,
On September 2017, near the first week, I required a temporary suspension of the services provided by Bell, due to the fact that a we were changing address and until further notice we wanted the services suspended temporarily.
The Bell representative I spooked to understood and put me on service temporary suspension till March 2018.
The move into the new address happened this October 2017 when I called Bell back to reactivate the internet service. A date was given to me to have the technician come to the new address to reactivate the internet service.
I told him I could do it myself but Bell insisted in sending his technician and also confirmed the no charge on this reactivation.
Well it looks like I have been charged an installation fee of $ 49 when they promised me it was a free installation .
My name is Manuel Silva and the account is on the name of Nersa Bencosme who is represented by me. My name has always been in her file as an authorized speaker in her behalf, but according to your agent on the phone he tells me my name does not appear on her dossier.
I believe a new account has been created as a fresh new installation when this should be a simple reactivation of the service that I asked to suspend temporarily back in the firs week of September.
Bottom line, I don t think we should have this installation fee and when calling your customer service department they can not help me because my name does not appear on her dossier.
I expect a prompt settlement of this matter and
For further information you can contact me
by phone
[protected] or
by email
[protected]@hotmail.com
Thank you

Account [protected]

[removed]

To Whom It May Concern:

October 2015 I decided to use Bell as my Internet and cable provider.
When I decided to switch from Rogers where I had been a customer since 1997, I truly thought I made a fantastic decision and had recommended bell to many of my friends and family.
I absolutely regret my decision.

When I moved into my new home, I made the switch and was told that I needed to have the home phone as a part of a package. A few months later, I decided to remove the home phone because I have not had a home phone since 2003 and was not intending to purchase one. I did not see a point in paying $2.00 extra for a product I was not intending to use.

Spring 2017, I added my brothers Andrew cell phone to the account.
September 2017, we contacted bell to separate the Internet from the mobile phone and cable as we are now running a business at home.
I was connected to someone in billing. When I went through the authentication process, I provided my date of birth. I was then told that my date of birth is different in the account. A frustrating 15 minutes later, the person in new business agreed to accept my other method of authentication. I will argue that I have no reason to alter my date of birth.
Andrew was then added on the account to make changes.

BILLING:
At that point, the bills were up to date and the change went through.
The following day or two later, my bill showed a balance of $0.
The following week, my bill showed a credit of $649
The following week, and since it shows monies outstanding.
Today alone, I received 8 calls from bell billing stating I am in arrears. I have no problem paying the bill but as I mentioned Marion in collections, I am asking that the bills be reviewed prior to the separation so that it makes sense to me.
Instead of offering the help, I was asked for a date that I can pay the bill in full.

CABLE:
Since September 2017 we have been having problems with the cable. The PVR would not record, or the screen would be blank with no signal.
I have been calling bell twice a week since September to have this issue resolved.
In the past 3 weeks, I am now contacting bell 5 to 6 times a week to reset the modem and box to resolve the issue. Each time it is a temporary fix and I am having to make another call the following day.
The issues are now frequent up to a few times a day.
INTERNET:

We began having internet searching problems since September with little to no signal on wifi however because I could still see a signal, I assumed that it was a area issue and never bothered to call it in.
As you can appreciate, I was spending enough hours with bell as is.
On October 15 after calling bell again regarding the cable, I asked that a technician come out because I should not need to be calling bell every day.
On Tuesday October 17, a technician came out and offered to run the lines on the trees to be buried at a later date. I explained that the issues are recent, if he can resolve the issues now and that the upgrade can be performed when the lines can be buried.
At the same time, I asked if maybe the problems we are now experiencing is connected to the internet. �" please note, I am not the technical expert and I had to suggest it.
I agreed to be upgraded to the next tier.
That night, we realize again that the internet is not working.
Because no one in the household wanted to call bell again after 11pm, we just used our data and hoped that the issue will resolve itself.
The following day, after dealing with technical support from 8am we were told that we disconnected the internet.
I contacted the loyalty team at 2pm, and was then told that instead of transitioning an upgrade, the tech person simply disconnected the internet.
The issue was resolved for a short time.
Later on that evening, I had to contact bell again for yet another cable issue.

I was informed that another contractor was scheduled to come out on October 19 to resolve my issues.
THIS IS DAY 2 WHERE SOMEONE HAD TO BE AT HOME
When he arrived, he told me that he was dispatched to set up a NEW service, not to service an existing one.
And that the appointment will be rescheduled.
The morning of October 20, I received a call from Khalid in your executive team assuring me that someone will be out that morning and that I am to leave my gates unlocked for the day.

Please note. I am not comfortable leaving my gate unlocked for the entire day, but there was no choice.
No one showed up.
On October 21, I had no internet in the morning again for a couple hours. No one in my household wants to speak with bell because they are so frustrated. By the time I contacted bell, the internet started up again shortly.
October 21 after 10 pm. No internet. It was back up at 2:30am on October 22.
October 22, I contacted bell as the cable was not working again.
During my call I asked about if there is a note as to why no one showed up on October 20. I was told that there was no one scheduled and there was a schedule for October 24 but it was cancelled by an unknown source.

Today October 23, I received a call from bell that someone was working on the lines remotely and someone else will be here tomorrow October 24.

The time and energy I am spending on communication from bell that is not being fulfilled, expections set that is not being met has led me to ask for my frustration to be addressed.
Bell has not yet done anything to monitor my concerns or address them, but has no problem with calling my phone 6 times today alone regarding payment.

HOW ABOUT I GET THE SERVICE THAT I AM PAYING FOR?

I am not sure where to take this as I did not want to switch providers, but based on the response from this long winded letter, I will have no choice than to give up.

Respectfully,

Marsha

This is regards to 2 accounts, one residential (a/c #[protected]- Emeka Onyeogubalu) and one business (a/c #[protected] (235) - St Peter's Parish). This 2 accounts are both paid by the church as the occupant to the residential is the priest. The payment issued in Sep 4th which was cleared in the bank on Sep 11th was entered incorrectly (Please see attached 2 cheques). Cheque #194 amounting to $187.28 SHOULD BE applied to a/c #[protected] as indicated in the memo at the bottom of the cheque but it was entered under a/c #[protected]) and the cheque #196 for $48.52 SHOULD BE applied to a/c #[protected] but entered in a/c #[protected]. With this resulted the new bill showing a balance of $138.76 in the a/c #[protected] and a credit of $138.76 from the a/c #[protected]. Emeka Onyeogubalu and myself have been calling Bell to resolved the issue but they are not listening. When I spoke to Billing Services he told me that's impossible for them to enter the payment incorrectly yet the evidence of the cheque is clearly showing that the mistake was done by Bell Canada. If the residential account is separate from business then how come the payment was entered incorrectly? And Bell customer service has been pestering the priest to pay the balance when in fact the mistake was made in their part. Therefore, I would like to request that these payment be reversed

I am writing to inform you about unfair and unethical internet providing companies are using to terrorize customers. I have taken bell internet connection for my home internet use. I was offer a high speed internet for $45.17 for a month of 8 months starting from 12th sept16 �" 11th May 17. I was told by customer service agent in the bell centre at masonville mall that I have to pay $45.17 and their will not be any cancellation charge or any other charge if I discontinue the service before the date. When I asked about the speed he told it will be high speed connection and he didn’t not know about the speed. But when it was installed the technician told it was only 5mbps speed and the connection was always faults as the goes on online and offline 3 or 4 times every hours. I informed bell about the problem but bell customer service centre did not solve saying that they cannot do anything. At last I closed the bell connection and told them to disconnect the on may 8 th and paid the bill till may11th which is $45.17 and returned the modem to the bell. But after that Bell is sending another bill for $31 and adding late payment charge to it. I have contacted the customer service for various matter but that all was very rude reply from them who ridicule customers, So I request Reverse the charge and keep up the promise that your representative has given me.

I had an internet service for my daughter (in university in St Catharines). It was a deal for students for 8 mos. When I called to cancel since she was done school, I was told by Bell to put the service on HOLD, which I did. I restarted service Sept 1 of this year and was told that since the same deal for students was offered, I would get that deal again. Upon receiving the first bill, I saw that they were charging the regular amount. I will cancel the service and go with Cogeco.

I would like my money back for the 2 mos. I was promised a service I did not get. The customer service representative (Jennifer EY91277) simply told me she could do nothing and was unwilling to do anything for me, because the code for that promotion from corporate Bell had expired. She also was unwilling to look back to verify what was actually discussed when I both put the service on hold and restarted it.

In past ten days today it was the second time the Business phone of MESH peri peri Grill has gone down. The whole business is badly affected. Despite calling repeatedly I did not get a positive response
Earlier for same reason I was forced to cancel the TV service
The business phone is [protected]

Gaiti Haq
owner
MESH peri peri Grill
5955 Latimer drive
Mississauga
ON
L5V 0B7

I had ordered NHL tv last year on Bell Tv. I was aware that I had to cancel it before the beginning of the next season if I didn't want it to automatically subscribe for 2017. I went on to the bell.ca self serve site and attempted 3 times to remove it. The first 2 times it seemed to never complete the transaction. The third time I tried was the first week of August and it went through as far as I know and said it would take a couple hours to a day for the changes to happen. So now, October 5 2017 I log in to the same service to add another channel to my programming and I notice that it says that I still have the nhl channels. So I call bell and the fellow proceeds to tell me that there is no way to unsubscribe to this channel online. Also that the new season started yesterday and I needed to have called by then. So there is no way to unsubscribe even though I am a loyal customer who spends approx $600 per month on their services. I think that is terrible to treat customers like that when you hear of them offering such big discounts and free limited service to new customers

On Monday Sept 25 my son was working from home and discovered that our internet and home phone were not working. He called Bell and a service technician came out to investigate later that day. He was unable to address the issue. We were told that someone would come the next day and work on the wires outside. We wouldn't need to be home. The issue was still not resolved. Same with the next day. I called Bell every day for a status and i was never able to find anyone who could give me accurate or relevant information. If I called the repair line i received an automated message with the ETA which they missed twice! There was no option to speak to a live agent. When I reached a live agent they worked in departments not related to repair so were unhelpful, During one of my calls i was provided with a $20 credit due to the loss of service. I was also asked if I wanted to upgrade to Bell Fibe 50 for less money. As it was faster service and cheaper i agreed. We made the appointment for Friday from 8 - 12. At no time was I informed that agreeing to this upgrade would extend the length of my outage. Nor was i informed that this upgrade would require the technician to run new cabling into my home. I was just told that the modem would be installed. Apparently a problem with the outside cabling was impacting my area. The problem was supposedly resolved Thursday at 6 PM. I still had no service. I believe that this was due to the internet upgrade I signed up for. I would never have agreed to this timing had i known it would extend my outage. We finally had service restored at approximately Fri Sep 29 at noon. Both me and my son work from home and we need and depend on working internet service. IN order to compensate for this lack of internet service we needed to use our Telus handsets as hotspots. This caused us to incur additional data charges on our cell phones. As a goodwill gesture Bell added additional data to my husbands Bell Mobility cell phone. This was not at all helpful to us as my husband works in construction and wasn't impacted by this problem as he is a casual user of data. I suggested to one of the many care reps i spoke to that they should apply a credit to my Bell wireline account to offset our Telus charges but they refused as that is not their policy. We were also offered an internet stick to tide us over until service was restored but that never got delivered. I was extremely disappointed, frustrated and upset by this issue and the way Bell handled it. They could have taken steps to provide the customers impacted via email or text message so that we wouldn't need to expend so much effort chasing them down for information. I was also hung up on a few times due to my frustration. As client service reps they should be trained to deal with irritated customers if they are going to offer this kind of substandard service. I am also concerned that there was no follow up calls from Bell to confirm the problem was resolved. Not sure if this complaint will land on anyone's desk who can actually help improve their customer service but I hope it does. My home phone number is [protected]. My service address is 201 Locksley Avenue Toronto, On m6b3p1. My name is Mary Polimeni.

Our company phone line was cancelled, Bell cancelled the wrong account. They made the appointment for Monday September 25 between 12-5. I waited the hole day, no one show up., Today I call them and they say 8-10am they will be there, again no show up. I call them and they said, they went to the wrong place. This is the worst company I ever had to deal with in my life. I lost 4 days business no phone and Internet. Now there saying tomorrow, what a joke

Dear sirs,
Bell Canada settled my rates for internet & Tv for $91/month for unlimited internet few months ago. Bell kept increasing it every month for no reason. I tried to settle it with supervisor/manager but no issue was resolved. Now I am pensioner & it is hard for me to be on increased cost of this service.n.
Here r the basic facts:
--Spoke to Jaime supervisor #E21955s ans he changed bill from $242.21 to and settled for $119.85 on june 16/2017

--again last month Bell sent me a bill for $351.60 which Elgin supervisor Ref 9539709 apologized and changed to $129.48 on aug 24/2017

--Now this month Bell sent me a bill for $205.43 and changed to $133 before tax. Once I called for explanation and wanted to cancel then supervisor said u r on contract now & have to pay penalty. This conversation just happened not even a week ago when I called to reduce the bill or cancel my 15 years of services with Bell.

I just like to explain that I was never been on contract all my life and never needed TV . This was a surprise to me that the supervisor tied me with a contract on TV which I never asked for or she never explained to me.
Only thing I needed Internet & home phone.
This is all so hard for me as I am on pension income only and Bell is taking advantage .

***********I NEVER NEEDED THE TV SERVICE AS I DO NOT WATCH TV & JUST FOUND OUT THAT AGENT ADDED TV ON MY SERVICE & TIED ME ON CONTRACT WITHOUT LETTING ME KNOW.

Regards,
Munib Siddiqui
905.636.0877

Thursday, September 21, 2017 approximately 7:35 pm a driver was parking on our sidewalk complex (assuming to do a work order for a resident).

There was a proper visitor parking spot he could park in directly in front of him.

There is no need to park on the walkway in a complex. We have limited visibility for lighting in our complex and many people have dogs who walk them morning, noon and night. This forces residents to walk their dogs on the street in a limited lighting situation.

Please rectify this immediately.

I have been getting the run round from Bell for over a week now.

I went into the store at the oshawa centre to switch my mobile provider from freedom to Bell. The staff member I was dealing with was great and advised he would give me a free case, waive the activation fee and get us on our way. Well after running my credit it populated I needed a security deposit to proceed so I asked if he could save my file so I could think about it and come back in an hour. I came back after an hour and he was gone but another sales member had helped me. It was 10 mins to closing and after running yet another credit check had said he needed to go because the store was closing.

We were forced out of the store.

I proceeded home and went to the online chat where yet again another credit check was done. I was then told the security was only $100 so I said sure! It was significantly less than the store. Well upon further chat it was advised that the security would be over $1000! The chat disconnected.

I then called the mobility line and again ANOTHER credit check was done. The phones disconnected. When I called back it stated due to an emergency the center was now closed. Frustrated a day later I called back and asked for management. Management apologized and said well we can't do anything without doing ANOTHER credit check since nothing was saved.

I escalated my complaint to head office and a lovely gentleman gave me a number to call and said they would take care of me and send me a phone in 3 business days.

Excited this nightmare had come to an end. I call the number provided... the lady was very rude put me on hold and hung up on me. I called back again and was speaking to a gentleman who seemed good put me on hold to set up my account and then surprise surprise hung up again!

I an beyond frustrated and wonder how bell stays in business with that kind of customer service. All I wanted was to switch providers and get a new phone. Should have been an exciting time but all I'm left with is a further destroyed credit, frustration and still no phone!

On saturday sept. 16th 2017 I had a Bell field sales consultant : Brijesh Patel. He was asking me to purchase bell services. He promised me that I can have for $55 Fiber internet, unlimited download, 1gb/s speed of a minimum 300 Mb/s and app tv. No modem charge no connection fee and no activation fee. The product promotion is for 8 months but he was willing to give it to me for long term. He said he will do some adjustment and I will have all of this for $55 plus tax per month. I did like the price for this product so I sign up for it. On September 18th 2017 I had a technician installing the internet at my house and after he installed I ask him to check the speed, we received max 65 Mb/s. I was already dissapointed so I called Bell field sales consultant : Brijesh Patel to complaint about the product he sold me. He said the speed will increase to 1Gb/s in the next few hours, I waited till evening and was same thing. I felt that what I purchased was a bunch of lies, I called him to complain and he told me that 65 Mb/s is still good if I do not like it I can cancell it in 10 days. He've got commision and I did not receive the service that I supposed to get.. I was so upset and I called costumer service department to complaint about the service I received. I spoke to John #ez07973 conf#3538800. He appologised to me and I was advised that I will get what I originally purchased but I will have to wait 24 hours so my account will be totally set up and he will put a note to change my plan to original that I purchaseed fibe 1Gb speed. He promised me that he will call me in the next 24 hours to make sure that everything is done. He never did called me back. I called Bell on september 20th 2017 and I spoke with DARREL DZ20786 conf # M47Z93N9, he advised me that there is no notes in the system that I will have the product what I purchased from bell. There is nothing under my conversation with previous representative. He offered me the product that I want for $149 per month. I was so upset, Looks like Bell is sending bunch of not proffesional liars on the streets that they knock on the door selling you apple and you getting penuts when you received the product its all about their commision only. More costumers they will bring to bell than more $ they will get. Thats how Bell makes million stealing costumers from Rogers and other companies by offering products for cheap and when you get the service is not the one you purchased. its like buying Mercedes from Bell and when they deliver you will receive a Hyundai. Bell will say this is what you purchased and there is nothing we can do. Thank you Bell for huge dissapointment I received from you. I did cancel the services and I hope its cancelled. Now I will go to all Public Media and give you review on all possible review sites, so people will be aware who are you in REAL. I am really dissapointed.

When I re-initiated my landline phone service in August 2017 (cancelled Oct 2015) I asked that I not receive any solicitation, phone, mail and email. I was told this request would be taken care of. Within one week of my phone line activation, I received 3 "robot call" and 1 CSR call. I asked that my name be removed from the phone call list and was told it would be done. Yet before my second week of service was completed, I received additional "robot calls" and one CSR call. I accidentally picked up my phone for the CSR call. I spoke with her and asked her to remove my phone number from the list - she did this while I was on the phone. As she was doing this, she continued to "sell" me on Bell's internet and Fibe TV. I explained it was included in my rent. She understood, but suggested Fibe TV is better that what I am currently using. She completed the removal process - she said she did it. I thanked her.

Yesterday, I received a "robot call" on my answering machine. In anger, I deleted it before the message fully played. I deduced it could only be from Bell. Today, I received a letter offering Fibe TV and Internet.

How can I be re-assured I will not receive ANY solicitation from Bell?

Thank you.

$3500.00 for approximately 4 months of service. This is after I was directed by Bell Canada reps to add on long distance plans, pay for additional features to ensure my phone bill not exceed approx. 35.00 a month.
I have been a Bell customer for over 15 years, On approximately April of this year I added a home phone at cost of approximately $35.00 per month. With this I also added a long distance plan, an international long distance plan, call forwarding feature.
About 5 weeks after installation of home phone I received a call from a Bell employee informing me that my bill was unusually high. She stopped my automatic payments and advised me to contact Bell to correct the billing error. I called Bell to clarify and was informed that my bill was not high and it was within the normal monthly amount. About2.5 months since installing home phone during another discussion re my bill I was only then informed that collect call were not part of any long distance package. This was the first I knew of this. Prior to this all of the Bell reps guided and changed my long distance plan promising that it was the best one for me. At this point I was informed that I owed Bell approximately 1500.00, that I will be held responsible from that point on for any collect calls and that the previous calls, prior to being informed about the collect calls not included in long distance plans will be credited. Shortly after this conversation I was unable to receive collect calls. I have spoken to over 25 different people in my attempt to get someone to resolve this issue. I was told by many that it was definitely a billing error, a mistake by misinformed reps, that it will be corrected, that they were sorry. My case was reviewed by a case manager who stated that he went through all the phone calls to find out where a rep advised me that the loyalty department will correct the error. After about a month of back and forths he threw the last punch to my face telling me that I am responsible for the charges, that he will only credit two calls totalling $500.00. I begged, pleaded, had a meltdown with numerous Bell reps to address my issue. Now I have no service and a $3500.00. I will pursue this matter in small claims court. Bell Canada is a disgrace to the integrity and ingenuity of Alexander Graham Bell. I am sure he is ashamed in the beyond.
From then to now I have spent hundreds of hours,

I signed up with Bell for a new internet connection for my business for $41 / month + tax (50 up/50 down, unltd data, 3 year contract). I have written communication between Bell Sales and myself of that rate. As well, the sales rep multiple times said it would be that rate in her emails, latest being yesterday.
Unfortunately now, Bell Billing is charging be $46 / month + tax, and they are saying they are unable to apply my discounts properly to get me to the rate I signed up for.
Please fix my monthly rate, to the rate I had signed up for as a new customer.
If you have any questions about the discounts, speak with Natasha Mead (natasha.[protected]@bell.ca, [protected]), the sales rep.
Thank you.