Belle Lily
Reviews and Complaints

It's a good website to shop online, especially during the sale season. I love shopping, but I hate waiting near the trial rooms for my chance, or finding the best clothing items, that are either not on sale, or not in your size. I'm pretty sure you've experienced this at least once when you went shopping during the sales. Online shopping, has not only made it convenient, but you also usually get good offers, that encourages you to quit visiting the mall. Of course, you'll save time and a lot of energy to be honest. That is why I recommend BelleLily during the sale time.

CUSTOMER SERVICE IS GOOD
Collection is very appealing.

When I saw this dress described as a sweatshirt dress, I was concerned that maybe it would be a little bit too warm to wear. However, it is a nice balance in terms of weight. It does have a little bit of that sweatshirt lining, but it is also quite thin. It has the traditional V stitch at the neck, as well as thick banded hems at the wrist and bottom of the dress.

I'm five foot three, and on me the dress came to my knees. I plan on wearing it this winter with leggings, it is very comfortable. The fit is similar to a sheath dress. It has a good deal of stretch to the material. I typically wear a size large, but I was able to wear a medium. However, sizing down does lead to a tighter, more figure-hugging dress.

Pleased so far. Good prices, fast and easy communication with seller when I asked questions. I noticed there were more pictures, especially since it is returnable. I also seen there were measurements given on a size chart, since all manufacturers vary in their sizing. I am excited I found my wedding dress and even more excited that I do not have to wait 3-4weeks for it to arrive!

Reason I chose this business:
When I started looking for my wedding dress, I was so excited to get a beautiful dress. Thankfully I did my research before ordering and realized I would get a wearable dress from them, and it would likely arrive in time. I do want a quality dress that matches my vision for my wedding day. I found Bellelily, favorited a bunch of dresses, emailed the top contenders to my mom, and ordered my dress all in the same day! Thank you for making this so easy.

This dress is amazing and quite well-made, especially for the amazing price! It fits my petite hourglass figure nicely without being too tight, so it is very classy. I am wearing it with 4-inch heels and the length is about 1 to 1.5 inches off. The skirt length on the size small is just shy of 41" from the bottom of the ribbon waistband (which is a heavy, stretchy satin ribbon with a subtle sheen). The sleeve length. Another plus is that it folds down to practically nothing and shows no wrinkles, so it is perfect for travel. It is also extremely comfortable, so you can look classy without feeling restricted. The only thing that would make this dress even more perfect is to use the neckline lace on the cuffs as well. That would really tie it together, plus make for a nicer, more interesting finish on the arms. However, I certainly would not deduct points for this

I ordered a top 2 months ago and still nothing but they did email me once saying that it was on it'd way and if I don't receive it in 60 day's let them know. In the meantime I've been receiving email after email apparently from Canada post on the delivery status. I went into post office today and they confirmed that it was a fraud. Adding Canada post does not send out emails? The man pointed it out to me that the email sent is different from the way it looks. I'm pissed off cuz now I call to cancel my credit card and the man reads me out about 10 different transaction from Hong Kong to Alberta to Ontario. I had no idea until I asked him my availability on my card. He says u have 2 $ to spend. I put money on the card every few days plus some. I'm blown away and just got another email from Canada post at 2 am in the morning. I'm going to dig deep and find the 1 and only email that I got from Belleville I will post it on here. I live in Victoria bc canada. I do recall some of the email and it said it was coming from China and it takes a while for it to clear then the next day or two later I started getting the emails from Canada post but not real.

I see some people sooo angry that they haven't received their orders... I can't say much yet from my own experience because I only just ordered. BUT if you read the FINE PRINT on shipment information IT SAYS that for the free shipping they DO NOT provide shipping information tracking numbers ect. And that If you choose the free shipping option that it will take 15-35 days to ship. Now remember it is a site that is booming on Facebook ads that millions of people see... they probably get 100's of orders per day, if I were to buy and only choose free shipping I would expect to take the maximum time it takes to ship, and remember guys it ain't 35 days in a row, mail only works on week days, 35 business days... don't count the weekends... your looking at almost 2-2.5 months possibly to receive your shipments considering it's coming from China lol... now if you paid for standard shipping it's 10-15 business days so I expect to get my order within two weeks to a months time... I'll update with another review once I start receiving my orders, I ordered on a Saturday. So I probably won't have it shipped out till Monday or Tuesday or Wednesday I hope... people gotta read fine prints when doing online shopping lol gees if you don't like the wait then go to a store and buy right away... patience is a virtue :)

if you are thinking of buying from BelleLily, I would like to suggest using a service like PayPal to pay, this way you can have extra protection. I recently made a purchase of several items from BelleLily, but unfortunately, only one item fit me correctly. The other items were off-size and varied quite a bit; one item was so huge on me, and another two were tiny. The material of one t-shirt was strange, and it had no give in it at all. To make things worse, BelleLily also substituted a different size than what I had ordered without my permission. I would've gotten it right if they had sent me what I ordered.

When I reached out to the customer service to return the three items that didn't fit, they asked for my measurements then they argued with me that their clothing is of good quality, and it was my fault for not checking the sizing chart. However, I refused to provide them my measurement; instead, I told them that I wanted to return the items. They then told me that returning would take a long time and that I would have to mail it to China at my expense. (It's true, I don't think it's worth it) After days of exchanging emails, they offered 20% of my money back if I just kept the items! Can you imagine that?!

I had to threaten to dispute the payment with PayPal before they finally agreed to refund me 50% of the value of those items that didn't fit. I spent $100 and only received $20 in reimbursement. To make matters worse, my correctly-sized shirt is yet to arrive, and I don't know if it will fit me properly.

In conclusion, I would not recommend buying from BelleLily, and I believe that they should improve their sizing chart and customer service.

I wanted to share my experience with Bellelily, because frankly, it's been a nightmare. I spent a whopping $250 on clothes from their website, after ensuring to read their darn measurement guides, and take my own measurements. However, when the clothes finally arrived, it was a complete disaster. They were nothing like the photos provided by Bellelily, and the quality of the material was terribly cheap. Even the colors were terribly different from what was advertised on their site. On top of all this, and probably the worst part of my experience, the clothes were all extremely oversized on me. I mean, they were just hanging off me! That's when I knew that it was time to return these awful clothes.

I immediately contacted them that very same day requesting a return. But, little did I know, that they had their own hidden costs and fees they would like to add on. Just to shed light on the situation, they informed me that I would need to pay to have the product returned by registering it through the mail. That alone cost hundreds of dollars more than the regular postage option. To try and reduce costs, I inquired about using a different delivery method, which was much lower in cost. However, these folks were very stubborn and kept insisting on the registered mail option. Mind you, the tracking number that they had provided for their registered option wasn't even working! I couldn't even see where my package was for the month it took to get to me!

To cut a long story short, we went back and forth in emails for weeks that turned into months. It was a continuous cycle of their slow and delayed responses and mine. Eventually, I decided to throw in the towel and just accept their offer of a 50% refund to keep the items. Honestly, they were so awful and terrible that I didn't want to have anything to do with them. However, imagine my surprise when they finally agreed to the 50% refund and, the moment I accepted, they turned around and changed their minds. According to them, the refund process had already passed.

I must have sent them countless numbers of emails defending my stance, and at no point did they tell me that I needed to resolve this by a specific timeline to qualify for the refund. All I wanted was my money back in my account, nothing else. But you see, they offered me a store credit, which was the very last thing I wanted. What would I even do with the clothes I had just returned? They were awful! In conclusion, if you're reading this review, my advice would be to think long and hard about doing business with Bellelily. Their clothes are terribly made and cheap, and in all truth, their customer service is horrible!

I maded an order from Bellelily on April 6, 2020. After I entered my email address, I paid for my order through PayPal. Once I paid, I received a receipt from PayPal. However, I didn't get an email from Bellelily to confirm my order. Then, on April 20, 2020, I hadn't received my package yet, so I contacted customer service. I wanted to know when my package would be delivered. Unfortunately, I didn't get a response for two days.

I contacted them again by email, and they asked me for my order number. However, I didn't have an account with them, so I didn't have an order number. I also didn't receive an email from Bellelily with my order number. Two days later, Bellelily sent me an automated email about returning packages, but I wasn't trying to return anything. I just wanted to know where my package was.

I emailed them again to clarify my situation. I told them that I didn't have an account to look back on my orders, and I never received an email with my order number. Unfortunately, I never heard back from them. I emailed them again the next day, and I asked for either information about my package or a refund. Bellelily replied two days later and asked for the same information that I had already given them. They wanted to know the date, my full name, and my order number. I had already told them that I didn't have an order number.

I understand that COVID-19 can cause delays, but all I wanted was an update on my order. Instead, Bellelily ran me in circles and gave me an automated response. They also took several days to respond to my emails. I won't be ordering from Bellelily again, and I hope that my experience can help others avoid the same headache. I still hope that I will receive my package or a refund.

I'm really disappointed with Belle Lilly. I purchased ornaments and was excited to receive them, but when the package arrived, it contained clothing instead. The clothing was very cheap in quality and was obviously not what I wanted. I contacted Belle Lily and told them about their mistake, hoping to receive the ornaments I had ordered, and that's where the trouble began.
It took a whole month of back-and-forth emails every day to get any response from their customer service department. They offered me the cheap clothing as a substitute for my order, which was not acceptable, because it did not fit me and I didn't want it. They then offered me a partial refund of 20%, which they then upped to 30%. I told them that paying 70% for an order that never arrived was not acceptable. It took them another delay to ask me for pictures of the items, and even more delay to ask for more pictures. They then asked me to return the items, but didn't provide me with a shipping label. When I asked for a 100% refund, they kept offering different solutions, but never offering to give me my money back.
They did offer to send me my original order, which I agreed to, even though it was already past Christmas. I gave them seven days to send me the order, but it never arrived. I was extremely frustrated and disappointed with Belle Lilly's customer service. They never offered a full refund for the order I never received, and they never made the issue right.
I later filed a dispute with my credit card company and PayPal, hopeful I would regain my money. The quality of their products was very low, and their customer service was terrible. I strongly advise everyone to research unknown companies before making an order, especially if the pricing seems too good to be true. Do not be like me and make the same mistake, Belle Lily is not worth it, and is an awful company.

I am so angry with Bellelily! I placed an order almost two months ago, and I still haven't received it. They charged my credit card right away, but the tracking information on their website hasn't been updated in weeks. When I asked where my package was, they just told me to contact USPS. When I did, they said that Bellelily didn't even give them all the information they needed to track the package. This is ridiculous!

I tried emailing Bellelily multiple times, but they only ignored me for weeks. When they finally responded, they told me that my package was lost during shipping. That's when they offered to resend it to me, but they said they wouldn't give me my money back. I mean, how is that fair? They can't deliver my package, but they're still keeping my money?

I'm so frustrated right now. I regret ever buying anything from Bellelily. They are a total scam. Please don't trust them with your money!

So, I recently bought some sandals from Bellelily. Let me tell you, it was a mistake. Like a lot of people on here, I didn't receive the items that were shown on their website. They sent me a really cheap pair of flip flops that weren't even wearable. To make matters worse, the return postage is just as expensive as the item itself. It's like they're banking on people not wanting to go through the hassle of returning the items.

The worst part is that they don't care that they're committing fraud by sending out different items. They have no honor or sense of pride in their products or business. It's really disappointing, honestly. I thought that Chinese people had a reputation for being honorable and trustworthy, but this company definitely doesn't live up to that reputation.

And to top it all off, they only offer a small 7% refund, which is ridiculous considering that the items they sent are practically worthless. It's frustrating because it feels like they're exploiting people who don't have the time or money to return the items. It's like they're scamming people out of their hard-earned money.

I've tried to get a full refund or at least a prepaid label so that I can return the items, but they keep refusing. They claim that some batches are different from others, but that doesn't excuse sending out cheap foam flip flops instead of the jelly flip flops that I ordered. It's just not right.

I've had to involve PayPal to try to get my money back, but it's been a really frustrating and time-consuming process. I just wish that companies like this would be more honest and transparent about their products and practices. It's really discouraging to see businesses get away with this kind of behavior.

In conclusion, please be cautious when shopping on Bellelily. It's not worth the risk of getting scammed out of your money. Spread the word and let's hold these companies accountable for their actions.

This company, Bellelily, has been causing me a lot of frustration for weeks now! I highly advise staying away from them and not purchasing anything from their website. After finally receiving my product, I was incredibly disappointed to find that none of the items resembled the pictures or descriptions on their website. One of the shirts was so thin and small that it looked like I just hot ironed the words onto myself, and it was long enough to be considered a dress! Another item was ridiculously long and thin, nothing like what the size guide or picture had shown. Last but not least, the sweater dress was completely see-through and far too small, even though I had ordered the smallest size.

I immediately contacted Bellelily to start the return process, packing everything up neatly and informing them of how I would be shipping the items back to them. Imagine my disappointment when they responded back that it would be too expensive to ship the items back to them, and that they suggested I give them away to friends or family members. This wasn't even remotely close to what their supposed return policy had stated, and I had paid through PayPal for free refunds, as advertised on their site. To add insult to injury, the clothes were so cheap and poorly made that I wouldn't want to give them away to anyone I knew - I have purchased better quality clothes from Forever 21 for cheaper prices than what Bellelily was charging me!

I refused their offer to give the clothes away and asked for a full refund, only to be offered a measly 15 percent discount and permission to keep the clothes. It seemed like they didn't understand that I wouldn't be able to wear these items in their current state, otherwise, I wouldn't have had to go through the trouble of returning them in the first place!

I don't normally write reviews, but I have been dealing with Bellelily for so long now that I feel the need to warn others before they make the mistake of buying from them. As someone who isn't rich and finds it hard to spare money, I expect to receive good things or things I can actually use after spending my hard-earned cash. Bellelily delivered neither of those and only caused me frustration and disappointment. Save yourself the trouble and stay away from this site!

Ok so, I gotta say, I had a pretty rough experience with Bellelily. Like everyone else is saying, the wait time for orders is just insane. And when my order finally arrived, I was super disappointed to find that the clothes were made of some seriously crappy materials. I mean, I get that they're cheap, but dang, at least make them wearable.

Not only that, but every single item I bought was waaaay too big. I ordered my usual Medium size, but it was like I got Large or even Extra Large items. Not cool, Bellelily. Not cool. So I reached out to their customer service, explaining that I was really unhappy with the clothes I received.

Their response was just...ugh. They basically asked me to jump through a million hoops just to make a return. Like, come on. I shouldn't have to send you photos of everything and measure all my body parts just to get a pair of pants that actually fit. It's like they don't even care about keeping customers.

Honestly, I don't think I'll be shopping at Bellelily ever again. They're just not worth the hassle. I'd much rather stick with stores like Amazon and Nordstroms, who actually treat their customers with respect. So Bellelily, if you're reading this, know that you've lost a potential return customer. And I wouldn't be surprised if more people feel the same way.

Bellelily.com may not be the best place to shop for clothes after my recent experience. I ordered four dresses and was extremely disappointed with what I received. Even though I ordered the same style and material blend as a dress I already own and love, these dresses were too small and too short. On top of that, they felt nothing like my other dress, and they had a cheap look that wasn't visible from the pictures on the website. I decided to contact Bellelily through their Facebook page as stated on the website. But to my surprise, they asked me to email them instead, and things started to get complicated.

I sent the initial email with a screen shot of my order to show the icon pics of the dresses. Bellelily responded by asking for a picture of the dresses. When I obliged, they asked for additional pictures with a tape measure along the dresses to prove they were smaller than advertised. They also wanted pictures up close to confirm that the dresses were not the right color, among other things. I found this whole process frustrating as it took multiple days to resolve. Furthermore, Bellelily’s customer support took a whole day to respond to my emails.

After I finally sent the pictures, Bellelily emailed me back saying that they could not accept the dresses back because there was no real problem and I should have measured myself before ordering. While I appreciate the suggestion to measure myself, it doesn't address the problem that the dresses were not the same quality as I expected. Bellelily did not explain whether the different feel of the dresses could be due to the same exact material blend. They didn't even acknowledge my concerns over the cheesy look of the dresses in person on their website.

In conclusion, I had a very unsatisfactory experience with Bellelily.com. Their customer support makes a simple request very complicated. I also had to waste my time with several emails trying to prove to them that these dresses aren't what I expected. I cannot even return them now. From my experience, I advise people to be wary when they order from Bellelily.com, and I won't be shopping from them again.

I have had a terrible experience with Bellelily. I ordered several items of clothing, but none of them fit properly and did not look as pictured on the website. The website claims that you can return items for a full refund if they are in their original packaging, unworn, and have tags attached. However, when I received my order, the return address was in the United States, and the bag with the return label was mistakenly thrown out.

I contacted customer service to request a return, but they have been unhelpful and slow to respond. They required me to send pictures of the items and then only offered a partial refund. They even suggested that I send the items back to China at my own expense.

What's worse is that I cannot even reply to their emails because they mark me as spam, even when I use a different email address. I have been trying to resolve this for over a month, and it is clear that I am not the only one with this problem. It seems like the company is unethical and out to scam people.

The items themselves are of poor quality, and the colors do not match the pictures on the website. It's clear that the sizes are misrepresented as well, as I even ordered items in 2XL and they were still too small for me. I simply cannot wear any of the items I ordered.

To make matters worse, USPS quoted me $263 to send the items back, which is unreasonable considering that I did everything right and followed the return policy on their website. I just want to return the items for a full refund as stated on the label.

Overall, I would not recommend Bellelily. Their return policy is misleading, and their customer service is unhelpful. The quality of their products is poor, and it seems like they are just out to scam people. Save yourself the headache and shop somewhere else.

I bought 10 items from them that I received the end of February 2024. Out of those items only 2 fit and I need to return the other 8 items. I reached out for a return mailing address and was asked for more information on what didn't work. I told them what was going on and they offered for me to keep the items and they would credit me back 10% of the purchase. I said NO, my order was 120.00, 12.00 back is not acceptable and I don't want to keep items that don't fit. Since then I have not heard back and I have sent multiple emails. It has been almost 2 months with no resolution.

I was really excited to order from Bellelily and couldn't wait to receive my package which contained 2 tops, a pair of earrings and a bracelet. However, my excitement turned into frustration when I received my package after a month and discovered that the bracelet wasn't included.

I searched my mailbox thinking that perhaps the bracelet was sent separately, but it wasn't. I couldn't find their phone number to call them, so I had to send them an email. It took them three days to respond, which I found really annoying.

Furthermore, when they finally responded to my email, they claimed that they sent all three items. But, I had a picture of what I received, which clearly showed that the bracelet wasn't included. It was a really exhausting process having to email back and forth, especially when I'm moving up north this week.

Although the tops fit and I liked them, I won't be ordering from Bellelily again. The customer service experience was really frustrating, and my order took way too long to arrive. It's a shame because I had high hopes for this company.

I wanted to purchase the Plaid Pocket Button Turn-down Collar Coat in red color on Bellelily (bellelily.com) website. I really liked the design, but unfortunately, I ended up getting something else. Instead of getting coats, I was sent flannel material shirts. The worst part is that only the vests were lined with very thin fleece, so the wind blows straight through the sleeves. It doesn't protect you from the wind much better. Moreover, the hand pockets are shallow, and decorative chest pockets have no actual pockets.

I was so disappointed that I wanted to leave a review on their website, but it wasn't allowed, even though I already had an account with them. It seems like the reviews on the website aren't real customers' experiences. Shipping was as expected, but the email I got from them regarding delays due to the "aggravation of the current epidemic" seemed fishy to me. We're all aware that the PANdemic is over, and flights are running as per usual. So, I tracked the package and found out that it hadn't even left their warehouse! I can't believe I was lied to and received the wrong items.

It's annoying to realize that they sent me shirts instead of coats. With the reviews I've read on their website, I don't think I can easily get my refund back. Overall, it's just bad business and a waste of my time and money. My advice is to spend a little bit more money elsewhere and get something that you can actually use. Don't trust these websites with too good to be true deals because they might just end up being a complete scam.

Hey, I just wanna share my experience shopping at Bellelily. So I ordered like four items, right? Cause I was excited about getting some new clothes for the summer. But lemme tell you, two of the shirts I got were straight-up whack. Like, they didn't fit right and were made cheaply. I didn't keep the packaging, so I didn't even try to return them. But the shorts I got? Bruh, they didn't even look like the picture and they didn't fit me either. So, I tried to return them but it was too much of a hassle. You gotta email customer service and they need pictures and measurements and stuff. It's mad extra, ya know? They don't even offer free returns and there's a tiny window to do it in. It's wack, I'm telling you.

And when I finally got in touch with customer service, they weren't really helpful. They weren't trying to give me a refund or anything. They just offered me a discount on my next purchase. Like, seriously? Why would I wanna buy from them again, especially if their clothes are poor quality and their return policy is trash. I'm not about that life. There are other online shops out there that got good prices and easy breezy return policies. Don't waste your time with Bellelily. I definitely won't be shopping there again.

I recently placed an order with Bellelily, excited to receive a flannel shirt that looked really nice on their website. Unfortunately, when I received the item, it was totally different and actually quite ugly. Not a great look!

I attempted to contact their "customer service" team to request a refund or exchange, but the process was a total headache. They kept trying to push me to keep the item, claiming that it would be too expensive to return it. They even went so far as to offer me a so-called "discount" to order another item from them. I wasn't about to fall for that!

Finally, they offered me a measly 30% refund - which is not at all what I had in mind. I was very disappointed with the lack of customer service and support I received from Bellelily, and I definitely wouldn't recommend ordering from this company. It feels like a total scam!

One of the emails I received in response to my complaint was riddled with typos and grammatical errors, which didn't exactly inspire confidence in their ability to handle customer concerns. Overall, I would steer clear of Bellelily and find a company with a more customer-friendly approach to business.

I recently had an experience with Bellelily and I must say it was not a good one. I had ordered a few items worth $125, including jewelry and clothes, intending to give them as Christmas gifts. However, when I received them, I was disappointed with the quality of the items. The fabric was cheap, the size was way off compared to their charts, and I could see many defects in the craftsmanship that were not even visible in their online ads.

I immediately looked for contact information for customer service to get the items returned and refunded. Unfortunately, I only found an email address and no phone number. When I went on their social media pages to leave a comment or message, I noticed that many other customers were facing the same issues as me, and their comments were either hidden or not accessible.

I had six email exchanges with Bellelily, and even though they offered me a 15% discount coupon towards my next purchase, I refused as I had already lost trust in their quality and service. They even suggested keeping the items without a refund! In the end, I decided to contact my bank to pursue a refund; I was very disappointed and angry with the treatment given to me by the company.

I hope that this review will help others avoid the same issues I faced. I would never recommend this company to anyone, and I would warn against using their services. It is a pity as their online ads are really enticing, but the reality of their products is very different!

My experience with Bellelily (bellelily.com) left a lot to be desired. I ordered a set of shirts for an upcoming trip, allowing a generous 17 business days for the items to arrive as the site claimed 7-10 business days from the shipment date. However, when the tracking finally updated, the items arrived four days after I had already left for my trip. And to add insult to injury, the quality of the clothing was just poor. Crooked stitching, uneven necklines, and a general lack of care in the manufacturing process.

I reached out to the customer service team while on my trip to cancel the order, but they refused to do so. Upon my return home, I asked for a refund and received a disappointing response. The company apologized for the inconvenience and promised to improve their quality control process to avoid similar issues. In compensation, they offered me a measly 10% refund and 10% off for my next purchase.

I couldn't believe it. After such a poor experience, I have absolutely no desire to purchase anything from Bellelily again. It's truly unfortunate, as their prices seemed competitive and their website was easy to navigate. But, in the end, the quality and service just didn't cut it. I hope they take customer feedback seriously and make the necessary improvements to provide a better experience for future buyers.

Dang, I gotta say, Bellelily.com is a total rip-off! I'm usually pretty good at dodging these kinds of things, but boy did I mess up on this one. The waiting time was ridiculous - I ordered my stuff, and it took FOREVER to get to my doorstep because it comes all the way from China. What a hassle!

But the real kicker was when I finally received my items - not only did the fabric feel like sandpaper, but two out of the three things I ordered were completely damaged! One had a hole in the armpit, and the other had a pocket that was coming apart at the seams. I paid good money for this?!

And don't even get me started on their customer service. When I finally got through to someone about my issue, all they could offer was a lousy 10% discount and the suggestion to take the damaged items to a store to get them fixed. Like, seriously?! That won't even cover the repair cost.

But the real kicker is that they don't accept returns for damaged items. And if you try to complain, all they offer is another 10% off and an attempt to end the conversation. It's so painfully obvious that they're used to dealing with these kinds of issues all the time.

I'm so ticked off that I didn't do more research on this company before shopping with them. I mean, what kind of business doesn't stand behind its own product? Clearly, they know full well that they're sending out garbage. Total scam, if you ask me. Avoid Bellelily.com like the plague!

Oh boy, let me tell you about my experience with Bellelily. It's been a wild ride, let me tell you. So, I ordered some clothes and spent a pretty penny - well over a hundred dollars. I thought to myself, "no problem, I can always return the items that don't fit." Well, well, well, was I ever wrong.

I've been trying to return my items for the past TWO MONTHS. Yes, you read that right - TWO MONTHS! At first, they told me that they would only accept my returns if I tried on the clothes and took photos of myself. What? No other company has ever asked me to do that. And on top of that, I had to give them measurements of my body. Sorry, but that's private information that I'm not comfortable sharing with strangers.

So, I refused to do that. Then, they told me that out of all the items I bought, only one was "suitable" for a return. What does that even mean? And to add insult to injury, they said that I would only get 20% back on that one item. Are you kidding me?!

As if that wasn't bad enough, they suggested that I give the unwanted clothes to family and friends. Excuse me? I paid for those clothes, they're mine to return. And to make matters worse, they haven't provided me with a return address. I've sent multiple emails trying to get this sorted out, but no luck.

Let me tell you, this "customer service" and "return policy" are a joke. It's been a nightmare dealing with this company. No one should have to go through this. I've kept all my emails and I won't stop until I get a 100% refund on ALL of my items. If you're thinking of shopping at Bellelily, don't waste your time or money. This is the worst company I've ever dealt with.

I plunked down some money to buy some sweet threads from Bellelily a little while back. You know how it goes- put the order in, sit back, and wait for the package to show up. Well, I didn't reap the benefits of my, ahem, shopping prowess as fast as I thought I would- all of my stuff was delivered late. Late isn't cool, Bellelily! To make things worse, one of the items is STILL missing. What's the deal, yo?

But wait! There's more. When I got my clothes, I noticed that a few of the things I got in size "small" were too big. That's frustrating to say the least. I fired off an email to the customer service crew telling them about the sizing mishap. I asked for a refund on those items. But guess what? There was no info on the website about there not being refunds. What gives?

After a bit, I got a response from a person named Angel. Angel told me that if I wanted to exchange the clothes, it would cost me a bunch more time and cash. They did point out that the size charts were posted on the item pages before I put in my order, though. They asked if I could just give the clothes to a friend who fit in them, and offered me a discount if I bought more stuff. They said they were sorry and hoped I'd be cool with what they had to say.

So, here's the deal. Bellelily isn't always on point when it comes to shipping times. Their sizing doesn't seem spot on, either. Refunds may or may not be possible, depending on the customer service rep you talk to. Maybe they forgote to post the refund policy, but who really knows. You might want to keep all of this in mind before you place an order. I'm interested to hear if other people have had the same issues I did.

I recently made a purchase on Bellelily's website, hoping to have a good experience with their cute clothing products. Unfortunately, I was left truly disappointed with the quality of the clothing and the lack of accurate sizing. I attempted to return my items, but the process was not easy. Despite emailing them back and forth for over a month, asking for the return address, they kept giving me the run-around. Instead of simply giving me the address, they asked me to send pictures of the clothes that didn't fit. I declined this offer and reiterated that I simply wanted to return the items. In total, I sent 40 emails to try to resolve the issue.

At one point, they informed me that the shipping cost was too expensive and I would have to pay out of pocket. Then, they offered me a 10% refund, which they processed to a PayPal account I didn't even have. Eventually, they increased the refund to 20%, but then offered me a coupon instead. The whole ordeal was a real headache, and it felt like they were trying to avoid giving me a straightforward refund.

After speaking out about my experience and leaving a review, the situation became even more frustrating. They're now demanding that I delete my review before they'll refund the remaining amount. I find this level of censorship and manipulation to be incredibly unprofessional and unethical.

Needless to say, I will never order from Bellelily again. Their customer service and refund policies are just not worth the headache. Don't waste your time and hard-earned money on this site.

I ordered several items from your website on Facebook, and have never received it,it was payed for on 4/7/23,I have a copy of my bank statement where it was debited, please check on this.I sent you pictures of my bank records where it came out of my bank, I would really like to have the items I ordered, YOU received your money, I would just like to have what I payed for

I spent over $250 on clothes from this website, after reading their measurement guides and taking my own measurements. When the clothes arrived, none of them were anything like their photos, they were extremely cheap material and different colors from their photos, and they were all HUGE on me. I contacted the company immediately that day to request a return, and they then informed me that I will have to pay all the postage and it HAS to be registered mail to return, which is HUNDREDS of dollars more than the regular post. I went in to ask about it, and regular post would have cost $30 to return, but registered post would have been over $300, which is more than I paid for the clothes. I emailed them back, and was trying to request sending it by regular post (their "tracking number" for their "registered post" on delivery also never worked by the way, I had no way of seeing where the parcel was for any of the whole month it took them to deliver their products) and they were very unreasonable. They had offered me 50% refund to keep the items, but honestly they were horrible and I just wanted to return them. We continued to email back and forth for weeks which turned into months, with their and my delayed responses, when I finally threw up my hands and said fine, please just return the 50%. They again emailed me back confirming this, and I said yes, refund it, to have them turn around and say that it has been six months now and that they cant process any refunds over six months. I have literally been emailing and arguing with them since the day my parcel arrived, and at no point did they tell me there was any date this needed to be resolved by to receive said refund. I just want my money back. They have offered me a store credit, and that is the last thing I want. I don't even want the clothes I have, they're awful, I just want my money back.

I order clothes worth over €100 company claim that their size s it's a size 6 or 8 lies ! nothing you ordered from them it's size 6 or 8

The sleeveless top size 12 I have to gave them all away.

Dresses are size minimum 12 to 14 hanging off you like a bag of potatoes.

When I ask for refund company constantly asked me to measure myself from head to toe but never reply about the refund policy, because they don't have any I would like to get my money back because what they send it's horrendous.

I ordered from this website over a month ago and my order hasn't been shipped until today but the funny thing is I have been asking to cancel my order and they keep trying not to cancel it. They asked me why I wanted to cancel and I told +3? Then they replied and said they would cancel one of the items that's out of stock instead and that the rest of my order shipped. It's been about a week since I've asked for a refund then they want to hurry and ship my items so that I can not cancel. Wow that's unbelievable! I'm a very unhappy customer! Also I have ordered from them once before and the flats I got are made so cheap it's crazy to me!

I paid $40 for a pair of pants that didn't have a hole for the button to go in... they say this is normal. I have never I. My life bought pants that you have to cut the hole to button them after spending $40

DO NOT PURCHASE FROM THIS COMPANY

I purchased a pair of boots from them which looked nothing like the product advertised. The photo they had used to advertise has been stolen from another legitimate supplier to advertise their own inferior product. Their product ( a riding boot ) is in fact not safe to use due to the sole not being smooth as advertised. They have offered me only a discount off my next purchase and not a refund despite me telling them their product is not for for purpose. 

Yes the product was cheap but it is also not fit for purpose, and completely different to the one advertised

I ordered about $130 worth of clothing from the site for a vacation I had planned with my family. The items took almost four weeks to arrive, and were not delivered in time for my vacation. When I did finally receive the items, the quality was terrible. The material was shiny, polyester satin type. The clothing sizes were also all over the place. I ordered a "small" in everything (suggested by the site's size chart). But when I received the clothing, most of it was way too big and there were a few shirts that were so tight I couldn't get them over my head. The company also sent me duplicates of some of the clothing and left out a couple of the items that I actually ordered. When I tried to receive a refund, their customer service wanted me to jump through a ton of hoops...take photos of the items I don't want and give them my body measurements, etc. But still have failed to issue me a refund. They said that they don't stock their items in a warehouse and are unable to issue refunds. Horrible customer service! Returning items should never be this difficult! Don't mess with these people or you will get ripped off in the worst way!

It was a mamma tried tank top address is 7610 s Mooresville Rd box 34 West newton in 46183 I want it with in a week.
Brianna mccorkle
[protected]@gmail.com
Please and thank you
I should get what I paid for you got the money and I got nothing it sounds like you all are scammed you have no phone number to talk to someone about this issue if I don't get my shirt in a week I will post on Facebook to not order stuff from you guys I want my shirt I ordered now

The photos on the website are fake. The clothes are completely different and have a terrible quality.
I received a dress that was in the smaller size in a different color. In other words, not what I initially ordered. Yes, it was not very expensive, but it doesn't mean I expected this garbage instead.
The returning process is very sneaky as well, and you will pay even more than you have spent because the shipping will be at your expense.
Its terrible and only you decide whether is a great idea to deal with them.I highly recommend not to do it.