Bershka’s earns a 1.1-star rating from 105 reviews, showing that the majority of fashion shoppers are dissatisfied with their purchases.
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product & customer service
Dear Sir,
I'm very disappointed, Irritated and shocked because of the treatment that I found in your Egypt's branch, where I have bought a pair of shoes (go on model) as I found a defect after one week from buying it ( please check the attached pictures)
But what is really annoying me is what the brach manager has done and his reaction as he refused to refund the money or even shows the defective shoes to your quality team. I have been dealing with Bershka for a long time and I do trust your management so I hope to take the necessary action concerning this issue
I'm looking forward to your reply, and feel free to ask for any further information.
For communication:
E-mail: Mahmoud.[protected]@hotmail.com
Mob.: 002 [protected]
Thanks.
e-gift card not activating
I purchased an e-gift card on 31st October 2017 for a friend.
She received the gift card, tried to make a purchase but was told the card was not activated. She contacted Bershka and was told the problem would be sorted. However it wasn't.
I then email and explained the problem, again I was told the issue would be sorted out and the card should be activated, again when Leah tried to use the card it still didn't work.
Around the 23rd December I contacted Bershka and said to the operator that I wanted my £40 refunded to me. She said she would email head office to explain this, I also emailed to explain this. I saw my friend over Christmas and gave her £40, thinking that I would be refunded the money as I had been asked.
I then received an email on the 27th Dec to say Leah has received the gift card and it was working.
I have spent a lot of time trying to sort this out, and I am now £40 out of pocket. I would like my £40 refunded to my account ASAP like I asked when I spoke to an operator on the 23rd December. It is Bershka's error that they activated the card when I specifically said to refund me.
Worst textile: polyamide!
i bought a sweater from bershka. i bought it thinking it was made of wool or mixed with wool but after one usage i felt that something was wrong. the sweater was pulling all the dust over itself. than i realized that it was made of polyamid, just like the other sweater that i bought from ZARA. the worst stuff ever. i can't use it without spending 1 hour to make it clean. even i can't make it %100. plus, the manager of the stores don't accept to take it back. it's sad. ZARA is making me sad lately.
employee behaviour
The day 19 july 2013 was the worst day of my life! This happened in Bershka shop in oxford street where an employee started to insult me and my family. She was verbally abusing me, saying " hi, son of a [censored], you have to die, you and your family", and displaying physical violence: following me around the store and slapping me repeatedly in front of...
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Overview of Bershka complaint handling
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Bershka Contacts
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Bershka phone numbers+34 937 667 698+34 937 667 698Click up if you have successfully reached Bershka by calling +34 937 667 698 phone number 1 1 users reported that they have successfully reached Bershka by calling +34 937 667 698 phone number Click down if you have unsuccessfully reached Bershka by calling +34 937 667 698 phone number 1 1 users reported that they have UNsuccessfully reached Bershka by calling +34 937 667 698 phone numberSpain+1 (212) 355-1415+1 (212) 355-1415Click up if you have successfully reached Bershka by calling +1 (212) 355-1415 phone number 0 0 users reported that they have successfully reached Bershka by calling +1 (212) 355-1415 phone number Click down if you have unsuccessfully reached Bershka by calling +1 (212) 355-1415 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +1 (212) 355-1415 phone numberUnited States & Puerto Rico+44 207 851 4300+44 207 851 4300Click up if you have successfully reached Bershka by calling +44 207 851 4300 phone number 11 11 users reported that they have successfully reached Bershka by calling +44 207 851 4300 phone number Click down if you have unsuccessfully reached Bershka by calling +44 207 851 4300 phone number 8 8 users reported that they have UNsuccessfully reached Bershka by calling +44 207 851 4300 phone number16%Confidence scoreUnited Kingdom+353 14 161 024+353 14 161 024Click up if you have successfully reached Bershka by calling +353 14 161 024 phone number 1 1 users reported that they have successfully reached Bershka by calling +353 14 161 024 phone number Click down if you have unsuccessfully reached Bershka by calling +353 14 161 024 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +353 14 161 024 phone number100%Confidence scoreIreland+43 151 279 140+43 151 279 140Click up if you have successfully reached Bershka by calling +43 151 279 140 phone number 1 1 users reported that they have successfully reached Bershka by calling +43 151 279 140 phone number Click down if you have unsuccessfully reached Bershka by calling +43 151 279 140 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +43 151 279 140 phone number100%Confidence scoreAustria+32 22 210 260+32 22 210 260Click up if you have successfully reached Bershka by calling +32 22 210 260 phone number 1 1 users reported that they have successfully reached Bershka by calling +32 22 210 260 phone number Click down if you have unsuccessfully reached Bershka by calling +32 22 210 260 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +32 22 210 260 phone number100%Confidence scoreBelgium+359 28 057 105+359 28 057 105Click up if you have successfully reached Bershka by calling +359 28 057 105 phone number 1 1 users reported that they have successfully reached Bershka by calling +359 28 057 105 phone number Click down if you have unsuccessfully reached Bershka by calling +359 28 057 105 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +359 28 057 105 phone number100%Confidence scoreBulgaria+420 224 239 873+420 224 239 873Click up if you have successfully reached Bershka by calling +420 224 239 873 phone number 1 1 users reported that they have successfully reached Bershka by calling +420 224 239 873 phone number Click down if you have unsuccessfully reached Bershka by calling +420 224 239 873 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +420 224 239 873 phone number100%Confidence scoreCzech Republic+33 155 788 888+33 155 788 888Click up if you have successfully reached Bershka by calling +33 155 788 888 phone number 1 1 users reported that they have successfully reached Bershka by calling +33 155 788 888 phone number Click down if you have unsuccessfully reached Bershka by calling +33 155 788 888 phone number 1 1 users reported that they have UNsuccessfully reached Bershka by calling +33 155 788 888 phone numberFrance+49 403 096 2220+49 403 096 2220Click up if you have successfully reached Bershka by calling +49 403 096 2220 phone number 2 2 users reported that they have successfully reached Bershka by calling +49 403 096 2220 phone number Click down if you have unsuccessfully reached Bershka by calling +49 403 096 2220 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +49 403 096 2220 phone number100%Confidence scoreGermany+39 28 18 0081+39 28 18 0081Click up if you have successfully reached Bershka by calling +39 28 18 0081 phone number 1 1 users reported that they have successfully reached Bershka by calling +39 28 18 0081 phone number Click down if you have unsuccessfully reached Bershka by calling +39 28 18 0081 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +39 28 18 0081 phone number100%Confidence scoreItaly+31 205 305 660+31 205 305 660Click up if you have successfully reached Bershka by calling +31 205 305 660 phone number 1 1 users reported that they have successfully reached Bershka by calling +31 205 305 660 phone number Click down if you have unsuccessfully reached Bershka by calling +31 205 305 660 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +31 205 305 660 phone number100%Confidence scoreNetherlands+48 225 965 150+48 225 965 150Click up if you have successfully reached Bershka by calling +48 225 965 150 phone number 1 1 users reported that they have successfully reached Bershka by calling +48 225 965 150 phone number Click down if you have unsuccessfully reached Bershka by calling +48 225 965 150 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +48 225 965 150 phone number100%Confidence scorePoland+351 213 183 900+351 213 183 900Click up if you have successfully reached Bershka by calling +351 213 183 900 phone number 1 1 users reported that they have successfully reached Bershka by calling +351 213 183 900 phone number Click down if you have unsuccessfully reached Bershka by calling +351 213 183 900 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +351 213 183 900 phone number100%Confidence scorePortugal+7 495 643 1355+7 495 643 1355Click up if you have successfully reached Bershka by calling +7 495 643 1355 phone number 1 1 users reported that they have successfully reached Bershka by calling +7 495 643 1355 phone number Click down if you have unsuccessfully reached Bershka by calling +7 495 643 1355 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +7 495 643 1355 phone number100%Confidence scoreRussia+41 263 501 660+41 263 501 660Click up if you have successfully reached Bershka by calling +41 263 501 660 phone number 1 1 users reported that they have successfully reached Bershka by calling +41 263 501 660 phone number Click down if you have unsuccessfully reached Bershka by calling +41 263 501 660 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +41 263 501 660 phone number100%Confidence scoreSwitzerland+90 212 386 8101+90 212 386 8101Click up if you have successfully reached Bershka by calling +90 212 386 8101 phone number 1 1 users reported that they have successfully reached Bershka by calling +90 212 386 8101 phone number Click down if you have unsuccessfully reached Bershka by calling +90 212 386 8101 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +90 212 386 8101 phone number100%Confidence scoreTurkey+86 216 161 1900+86 216 161 1900Click up if you have successfully reached Bershka by calling +86 216 161 1900 phone number 2 2 users reported that they have successfully reached Bershka by calling +86 216 161 1900 phone number Click down if you have unsuccessfully reached Bershka by calling +86 216 161 1900 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +86 216 161 1900 phone number100%Confidence scoreChina+852 29 563 322+852 29 563 322Click up if you have successfully reached Bershka by calling +852 29 563 322 phone number 1 1 users reported that they have successfully reached Bershka by calling +852 29 563 322 phone number Click down if you have unsuccessfully reached Bershka by calling +852 29 563 322 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +852 29 563 322 phone number100%Confidence scoreHong Kong+62 215 74 5808+62 215 74 5808Click up if you have successfully reached Bershka by calling +62 215 74 5808 phone number 2 2 users reported that they have successfully reached Bershka by calling +62 215 74 5808 phone number Click down if you have unsuccessfully reached Bershka by calling +62 215 74 5808 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +62 215 74 5808 phone number100%Confidence scoreIndonesia+81 364 158 061+81 364 158 061Click up if you have successfully reached Bershka by calling +81 364 158 061 phone number 1 1 users reported that they have successfully reached Bershka by calling +81 364 158 061 phone number Click down if you have unsuccessfully reached Bershka by calling +81 364 158 061 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +81 364 158 061 phone number100%Confidence scoreJapan+60 377 839 930+60 377 839 930Click up if you have successfully reached Bershka by calling +60 377 839 930 phone number 1 1 users reported that they have successfully reached Bershka by calling +60 377 839 930 phone number Click down if you have unsuccessfully reached Bershka by calling +60 377 839 930 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +60 377 839 930 phone number100%Confidence scoreMalaysia+974 435 4880+974 435 4880Click up if you have successfully reached Bershka by calling +974 435 4880 phone number 10 10 users reported that they have successfully reached Bershka by calling +974 435 4880 phone number Click down if you have unsuccessfully reached Bershka by calling +974 435 4880 phone number 3 3 users reported that they have UNsuccessfully reached Bershka by calling +974 435 4880 phone number54%Confidence scoreQatar+966 14 350 000+966 14 350 000Click up if you have successfully reached Bershka by calling +966 14 350 000 phone number 3 3 users reported that they have successfully reached Bershka by calling +966 14 350 000 phone number Click down if you have unsuccessfully reached Bershka by calling +966 14 350 000 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +966 14 350 000 phone number100%Confidence scoreSaudi Arabia+65 67 466 555+65 67 466 555Click up if you have successfully reached Bershka by calling +65 67 466 555 phone number 1 1 users reported that they have successfully reached Bershka by calling +65 67 466 555 phone number Click down if you have unsuccessfully reached Bershka by calling +65 67 466 555 phone number 1 1 users reported that they have UNsuccessfully reached Bershka by calling +65 67 466 555 phone numberSingapore+82 234 139 800+82 234 139 800Click up if you have successfully reached Bershka by calling +82 234 139 800 phone number 1 1 users reported that they have successfully reached Bershka by calling +82 234 139 800 phone number Click down if you have unsuccessfully reached Bershka by calling +82 234 139 800 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +82 234 139 800 phone number100%Confidence scoreSouth Korea+66 26 461 388+66 26 461 388Click up if you have successfully reached Bershka by calling +66 26 461 388 phone number 1 1 users reported that they have successfully reached Bershka by calling +66 26 461 388 phone number Click down if you have unsuccessfully reached Bershka by calling +66 26 461 388 phone number 0 0 users reported that they have UNsuccessfully reached Bershka by calling +66 26 461 388 phone number100%Confidence scoreThailand+971 42 944 244+971 42 944 244Click up if you have successfully reached Bershka by calling +971 42 944 244 phone number 3 3 users reported that they have successfully reached Bershka by calling +971 42 944 244 phone number Click down if you have unsuccessfully reached Bershka by calling +971 42 944 244 phone number 2 2 users reported that they have UNsuccessfully reached Bershka by calling +971 42 944 244 phone number20%Confidence scoreUAE
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Bershka emailsinfobsk@bershka.com100%Confidence score: 100%Support
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Bershka addressEdificio Inditex Avenida de la Diputación s/n 15142, Arteixo, Spain
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Bershka social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 19, 2024
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