FashionMe.com
Reviews and Complaints

Order No. D2059329 was placed on 2019-02-07 and received Item #1 in May but not Item #2 (Round Neck Backless Cutout Patchwork Zips Plain Bodycom Dresses) Color: Brown; Size: XL. Both items are full paid. If Item #2 is out of stock, please refund the payment made. If it is still available, please advise the earliest you can mail it to me.

Your prompt and favorable reply is appreciated.

Thank you,
Gloria M. Sine

The above-mentioned Order was made on 2019-02-07 and I received item #2 (Round Neck Backless Cutout Patchworkd Zips Plain Bodycom Dresses; Color: Brown; Size: XL) in May 2019.

Item #1 (Round Neck Backless Cutout Patchwork Zips Plain Bodycom Dresses; Color: Silver; Size: XL is still pending.

Payment of $79.48 have been made on 2019-02-07. Please advise when I can expect to receive the first item.

Your prompt and favorable reply is very much appreciated.

its a terrible company i order 2 items since december 2018 i didnt receive them and 6 months later afrer 50 emails they ask me to pay the shippement to resend it again. its should me free for the inconvegance. son i ask my money back and they keep asking for payement the resend..
Thay company its not seriouse they stol money from clients and the size is never good ether the quality. Its june now 2019 and i still ask for refund but without succes
I dont adicve you to buy anything from them
I will go the chinease ambassy to may a complain to stop that

Liar fashionme! Please do not buy anything from them!
Terrible products terrible services, no refunding!

I wanted to give back all products (they were dirty, not new) to them but they did not reply my mails for 1 month (november-december 2018). Then I had to complain them to paypal for refunding money from them. Suddenly they sent a mail and said
` could you please withdraw paypal claim then we can refund to you.`
Then I waited and asked again to them. They said;
`I have confirmed with our related department, it has been withdrawn.
And I have applied for the refund eur126.52 for you. It usually takes 15-20 working days for our financial department to deal with your refund. `

But it past one and half month. Still they have never sent money and never replied my mails. These 2 mails` screen shot are attached.

My order number was purchased June 18th 2018 from PayPal. The transaction number was 79X75891DM444113E in the amount of $215.20. shipped to 4840 McKinley ave groves Texas 77619. The order number was D1993433.

I ordered these items and you NEVER mailed to me.

Size M camouflage for $11.95
Sku # 2B75061AF4F0

Black L $21.55
Sku: EFBED8EA775F

Black L $19.95
Sku: DIC7FD376220

I went to the post office on August 14, 2018 and returned these items and need refund! Mailed to Walnut, CA 91789. The USPS tracking number is [protected] 17.

Size L dark blue $21.95
Sku: A468CF982E45

L blue $20.95
Sku: 7BOEBB551F8CE

Red claret L $27.95
Sku: 4BD7B1AC3B6B

Beige L $19.95
Sku: 3FF1358B5A31

Black L $18.95
Sku: 3F97B42999AO

Army green M $14.95
Sku: 1496D99EE461

On Wednesday, November 28, 2018, 1:05 AM, tracy from Fashionme.com wrote:

Dear customer,
D1993433
Thanks for your contacting and sorry for not replying timely.
Since you have returned the item(s) back please offer us the following info. in your reply email for our confirmation:
1) The address you returned the items to
2)The SKU or picture of the item(s) you returned back
3) the tracking NO. and tracking link or receipt of the returning parcel

We will arrange the refund to you as soon as possible once we get the items back.
Your kindly understanding will be highly appreciated. Have a blessed day.

Best regards,

tracy
Customer Service Team
www.fashionme.com

===========================================================================
Fashionme Resolution Center
In any case you are not satisfied with our customer support's response, you can file a dispute by going to our Resolution Center:

Your case will be taken care of by our dispute management team in first priority.

My order number is D2033838. I have placed an order of three dresses on the 5th Nov 2018. I have not received my order, there is no way to track the order and as well no proper contact information. It says 5 to 12 business days for shipping to Sweden but it's been more than two months. And I do not hear anything about my order. Please send my order or give me a refund.
Thank you!

I placed my order on Dec 11th and no updates since then. My order id is D2056490. I sent customer service 3 times with no reply.i duno if I 'll ever receive my order.
Only status is payment confirmed. Tried to send 3 times with no reply

Kindly advice, otherwise, refund the money. I hope this is not another spam shopping and I get my purchase as mentioned on the we

I have been tracking my order and shipping company says the order was delivered, but it was not received at my home. Would you please check this matter.
Thanks,
Marshall Brennan
Dear customer,
We have shipped out your order D2055467.
Here is your tracking information:
Tracking Number: [protected]
Tracking website: http://www.17track.net
ITEM(S) UNIT PRICE QUANTITY AMOUNT
Round Neck Striped T-Shirts
Flash Sale
Color: blue
Size: xl

US$23.36

1

US$ 23.36
Deep V Neck Stripes Blouses
Flash Sale
Color: stripe
Size: xl

US$23.36

1

US$ 23.36
Scoop Neck Color Block Sweaters
Flash Sale
Color: gray
Size: 3xl

US$26.96

1

US$ 26.96
Shipping Information
First Name: Marshall
Last Name: Brennan
Address Line1: 2083 7th St
Country: United States
City: Oroville
Postal Code: 95965

Order Number D2055639

Order was placed on 9 December and cancelled on 10 December ( within 24 hrs)

Product (coat) cost £34.39
Shipping cost: £6.24
Altogether £40.63

I cancelled the order within the 24 hours from when it was purchased. According to your terms and condition if order cancelled within 24 hour from when it was purchased customer can have full refund.

I have sent numerous emails and contacted on website as well, all I received was one email from someone called Betty asking me reason for cancellation, I replied and explained but no confirmation was made to me when I should get my refund,

I am very annoyed. I am still waiting for my full refund for £40.63

On Nov. 17 I placed an order and pay for Express Shipping and I havent received the order. I just received the confirmation order D2044452 but neither the tracking Number or the clothes. I also wrote severeal emails and i havent recieved any response.

The only email recivied on Nov 17 says:
Dear customer,
Thank you for your order. Your order D2044452 is now being processed and will be dispatched normally within 3 - 7 days. An email with tracking number and tracking website will be sent to you once the order has been shipped. Below are shipping time for your reference.

Dear Sir / Madam,

I'd like to get an information about my order cargo.

I have paid my order D2054755 via fashionme website 6th December 2018. I've asked many times about my order cargo situation via email. No one answer to my email. I have also paid much more money to faster cargo service.

please send my cargo situation as soon as possible.

Thanks

Neşe Kemerdere Özcengiz
TURKEY ISTANBUL
+[protected]

I placed 2 orders (D2045213 and D2046211) several weeks ago, with hopes of receiving tracking information in 3 - 7 business days like my confirmation email said. It's been well past that point. I'm hoping to speak with a representative but it seems that they don't have a customer phone number. What steps can I take from here? I am very unsatisfied with the service I am receiving.

I received two of my items on order D2020316 but the not the third item, a leopard print shirt. I have paid for this and waited a long time to receive my other items. I sent an email explaining this but have had NO reply. I want it confirmed that Fashionme will send me my item as soon as possible. I am really happy with the other 2 tops but will not buy from
this company again if this is not resolved.

I emailed a complaint about order d2041674 and it's delayed shipping. I received a response telling me

1. 2/3 of my items were ready to be shipped and I would receive that information. it has now been almost a week and no follow up.
2. the third item was delayed but I wouldn't have to pay extra shipping. why would I have to in the 1st place when they mess up - they should be offering me a discount/refund, not acting like they're doing me a favor by not having me pay for their incompetence.
3. be patient. great customer service training there.

I have emailed them asking for a refund or any information. honestly, I just want to be done with this crappy website.

Do not order from them.

I placed and paid order D2041061 several weeks ago, and have not yet received any update regarding dispatch or shipment.

I have tried contacting the customer service via several forms: website contact form, direct email and social network, however received no response.

Kindly help to get an update on the status of the order or initiate a refund.

Thank you.

My order - #D2041674 was placed and paid for on Nov 12. I was told it would ship in 3-7 days and that I would receive an email with a tracking number. It is now past that date range and I have received nothing. I would like to know when it would be sent out and ask for a refund because of false advertising regarding their shipping as I only ordered so that I would receive it by a certain time.

I placed an order on the 01st Aug and on the 29th Aug was told that it was delayed. I opted for a refund and on 30th Aug. was told by 'Helen niu' that it would take up to 20 working days to process. As at the 19th Nov., I still have not received my money. I emailed the company on the 17th and 18th Nov and now I am not even getting the courtesy of a response. Any assistance you can render to get back my monies would be appreciated.

I was placed order and paid on 6 November 2018, after 10 days of keep on waiting I am still yet to receive the airway bill tracking number from your side.

I've tried to call to Malaysia branch in Johor but the number is incomplete, I've tried to fill in the form of the "Contact us" in your website but when I tried to send the form, there is no respond at all so unable to send out my complaint form.

I am very frustrated because I need the dresses urgently to attend my nephew's wedding.

Kindly help to proceeds my parcel.

Thank you.

My order number d2029656. I have placed order on 31st october 2018 and made payment via online banking. On 13 november 2018, I decided to check my order status however my status on their fashionme website still showing pending payment. I have sent payment details via email to [protected]@orderplus.com, [protected]@orderplus.com, ava. [protected]@orderplus.com, marisa. [protected]@orderplus, feather. [protected]@orderplus.com, jude. [protected]@orderplus.com, wayne. [protected]@orderplus.com, dooliya. [protected]@orderplus.com and [protected]@fashionme.com but still no response until today.
I have informed I want my money back still no respond. Photos are sent to them too! I have even done the rating on their fashionme facebook with no response too. I have sent my queries to their messenger and I also commented on their instagram but no respond. I am very dissapointed and I think this company is a scam that takes people's money.

Their website: www.fashionme.com
Facebook: fashionme