Best Home Furnishings’s earns a 1.0-star rating from 9 reviews, showing that the majority of furniture buyers are dissatisfied with their purchases.
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Literally the worst furniture purchase we've made in 40 years
Literally the worst furniture purchase we've made in 40 years. Sold to us by a reputable local furniture store we trusted. Within 30 days, there were issues and they continued right up to the 1 year "warranty" mark. Now at 1 year, they are junk. The seats sag, the stuffing is junk, the material cheap. Company doesn't stand behind anything. Yyou'll be calling the store where you bought continually and their hands are tied because manufacturer won't do anything. Save yourself a headache and your money and buy anything ANYTHING else.
Purchased the Best Home Pauley chair in red leather through a local store
Purchased the Best Home Pauley chair in red leather through a local store. Within a few months, the leather on the footrest started wearing away. We have no children or pets, and this chair is only used by me in the evenings. The footrest was replaced twice under warranty, and once the warranty ran out & the problem persisted, I wad told too bad. The chair will be 3 yrs old & looks terrible. The leather is also wearing away on the arms. I have other leather furniture and have never experienced this. Cheap chair at an expensive price!
The complaint has been investigated and resolved to the customer's satisfaction.
Just bought from (private used Lift recliner in good shape The remote is most ridiculous location stapled to the middle of seat back so only the curly cord comes up and not far If try and secure on arm falls down and you're sitting on it. And of course moves up or down Who the heck designs that for seniors Reply as solution
This is truly the WORST, most uncomfortable furniture I have ever had! I have a "leather" Brodie sofa and loveseat that I bought in October which is not all leather and is peeling at the seams. The peeling issue is unsightly, making the pieces not worthy of donation. Furthermore, there is a metal bar going across leg area, making it extremely uncomfortable to recline. I do not recommend buying this brand!
Comfortable recliner. Base has broken 4 times on the side of reclining mechanism. Furniture store replaced each time. Now base part that sits in floor for the rocking mechanism has a huge open area one side and the chair will no longer rock. We are debating on tossing the chair and burning it or trying to order another base. The furniture store we purchased from is no longer owned by the same people or they would likely make it right.
We've had our loveseat recliner for about a month. it is not as comfortable as I expected to be. The recliner works fine on the right side but the one on the left make noises and isn't smooth in movement.
Ms. G,
We regret that you are not 100% satisfied with your recliner. Our records indicate that your recliner was manufactured 9/18 - model *** in XXXXXL. We spoke with *** Comfort Shoppe 8 - they inspected your chair and we replaced the footrest. We spoke with them again 10 and after their inspection, indicating that the wear on the footrest was from normal use - we replaced the footrest again as a courtesy. Their inspections of your recliner has indicated that the wear is from normal use.
Sincerely,
Barb K
customer service
Purchased a power recliner less than a year ago
Purchased a power recliner less than a year ago. Chair is a not worth the money. They will not repair the chair or replace. they send me to where I purchased the chair and the place I purchased the chair sends me to them. I have proof of purchase and model number. Serial number of power cord etc. Seems after all that I am missing a tag with the product number, come on the invoice shows the chair the model. The chair doesn't rock without making a clicking noise. When reclining the motor keeps running. The chair leans to the left. Piece of crap. I would not buy another piece of furniture from this company.
Worse Furniture I have ever purchased. Never will buy again
Purchased a best recliner from sales person Vanessa, At Godwins in *** Mi excellent customer service
We purchased a lovely wing back chair 3 years ago
We purchased a lovely wing back chair 3 years ago. A few days ago a spring broke loose. We had a repair person look at the chair & we discovered when making the chair the piece of wood used for the frame was warped. Therefore the spring broke loose. The store we purchased it from is closed. I believe most North American made furniture has a 5 year warranty on the frame (without purchasing a extended warranty). Best Home Furnishing will not cover the cost of repair even though they used damaged wood when making the chair. Disappointed to see that a North American Company will not live up to a standard of higher quality.
Per the email correspondence with Doreen *** - the chair I.D. XXXXXXX-XXX.XXX - manufactured 10/30 - model *** is out of warranty.
See the warranty below:
SWIVEL ROCKER, SWIVEL GLIDER, GLIDER, SWIVEL CHAIR, CHAIR, DINING CHAIR, FAINTING SOFA, CHAISE LOUNGE, PUSHOVER, OTTOMAN, BENCH, ACCENT, BARSTOOL, PUSHOVER, SETTEE, CHAIR & HALF, WING CHAIR
These products feature a one (1) year warranty from date of purchase, NOT to exceed eighteen (18) months from the date of manufacture, on the FRAME, FOAM, PADDING and SINUOUS WIRE AND COIL SPRING. These products feature a five (5) year warranty from the date of manufacture on encased spring foam cushions. This same warranty applies to products featuring webbed seat support systems.
Swivel Glider, Swivel Rocker, Glider, and Swivel Chair metal CHAIR BASES and Glider metal OTTOMAN BASES are warranted directly through BEST HOME FURNISHINGS. These feature a one (1) year warranty from the date of purchase, NOT to exceed eighteen (18) months from the date of manufacture of the chair. This warranty provides for free replacement of the base, with no allowance for labor or installation.
Variations in finish colors of wood components are to be expected due to the different species of wood and wood grains used in construction of the furniture and these variations are not considered manufacturing defects.
Sincerely,
Barb ***
Customer service
I purchased a leather sectional from a furniture store nearby almost a month ago and after 3 weeks of use, 3 legs on two different pieces have
I purchased a leather sectional from a furniture store nearby almost a month ago and after 3 weeks of use, 3 legs on two different pieces have collapsed. I started looking at the construction and these legs are held on using staples and some brad nails! Literally nothing behind the legs to even support the legs either! The construction of this sectional is terrible and we paid $4k for it! The store I purchased from is coming out to look at it tomorrow but judging by how I've read they handled other situations like this, I'm not hopeful for a satisfactory outcome. Do not buy furniture from this manufacturer.
Mindy,
We regret that you are having problems with the legs on your sectional. I am sure *** Furniture Market will be inspect your sectional and they will be able to advise you. All warranties and repairs are handled through the dealer where the furniture was purchased.
If you need any further assistance, please let us know.
Sincerely,
Barb ***
Customer service
In 2016 we bought a leather couch and love seat
In 2016 we bought a leather couch and love seat. The love seat has held up well because it is not used. Within the first 2 years, one seat had to be replaced and padding had to be added after the put in the new one. One motor had to be replaced on the other side. After replacing the seat they said they would not do any more to fix the couch. Since then and less than four years the fake leather is pealing in different places. I did call and they told me to call the place I bought it. They have been out of business now for over a year. We bought Best furniture because it is supposed to be made in the US. The quality is worse than any I have bought from anywhere else. I am in the market for new furniture and will never consider anything made by this company.
Bill,
We received an email from you on Tuesday, May 19 @ 1:24 pm - we replied to your email on Wednesday, May 20 @ 8:02 am requesting the 13-digit I.D. numbers from the bottom of your sofa and loveseat to enable us to check into this further for you.
We did not receive a reply from you. If you can give us the 13-digit I.D. numbers, we will be more than happy to check into this for you.
Sincerely,
Barb K
Customer service
We purchased a matching pair of power recliners which were described as "wall away" but are more really "wall savers" in Aug
We purchased a matching pair of power recliners which were described as "wall away" but are more really "wall savers" in Aug. 2018. We have to keep them at least 10" from the wall which makes them farther out in the room wasting valuable space. After a few months, the padding in one was basically compressed to the point of the backrest having no lumbar support and the bottom cushion leaving me sitting on the seat frame rail. I complained to the local manager and his solution was to give me a bag of stuffing for me to do myself. I am a senior so that won't happen. After a long and aggravating inquiry, and several emails and calls, I finally got someone at the factory customer service to agree to send an agent to fix the problem at my home. When he arrived, he stuffed padding and fluff in the weak points, and forced me to sign a paper stating a one time visit. It is now a couple months later and back to the original problem. I am 205# but my wife, who weighs more than that, hasn't had the same issues with hers. As soon as the pandemic threat is over, my chair will go and I'll go back to the place where I bought my previous one that lasted 20 years but cost more.
Mr. E,
I spoke with the manager of the St. Louis store. Our records indicate that we sent a new lounge (seat and footrest), bag of fiberfill, and a complete upholstered back with frame - he replaced all these parts along with adding an air lay pad for extra cushioning.
We will send a bottom seat core (foam under lounge) as a one time courtesy and he will contact you when he receives it and replace it for you. Your recliner is out of warranty. Your recliner was manufactured 7/30. See the warranty below:
RECLINER
Recliners feature a "LIMITED LIFETIME" warranty to the FRAME against manufacturing defects, as long as parts are available.
Recliner MECHANISMS feature a "LIMITED LIFETIME" warranty. Claims will be handled by FREE replacement of the mechanism as long as parts are available, with no allowance for labor or installation. Recliners also feature a one (1) year warranty from date of purchase, NOT to exceed eighteen (18) months from the date of manufacture, on FOAM, PADDING and SINUOUS WIRE AND COIL SPRINGS.
LIMITATIONS AND EXCLUSIONS
This limited warranty is valid only to the original retail buyer of the furniture. It applies only to furniture intended for normal household and home office use and not in commercial installations. This warranty is also limited by the availability of parts.
Excluded from this limited warranty are defects and damage resulting from abuse, neglect, exposure to extreme temperatures or humidity, alterations, unauthorized repair, or accidents including burns, cuts, scratches, tear, scuffs, watermarks, indentations or pet damage. Expected changes from normal wear, use and aging are also not covered by this limited warranty, including softening or flattening of cushions, foams and fibers in conformity to the shape of the user. Products featuring blown polyester fiber, foam cushioning, and polyester pad wraps are designed to maximize seating comfort and will flatten, wrinkle and soften over time. Absent loss of core foam resiliency exceeding 10% of the original core height specification, these changes are considered normal wear and tear and not manufacturing defects. For uniform wear and long life avoid sitting off center to the edge of the seat for extended periods of time. Sitting off center in the unit for extended periods of time may cause the seat to lean to that side and wear caused by this type of use is not considered a manufacturing defect.
Some products feature a "LIMITED LIFETIME" warranty to one or more components. The term "LIMITED" means the warranty does NOT cover misuse and normal wear as described in the proceeding paragraph. The term "LIFETIME" means the normal useful life of the product.
SHIPPING COSTS TO AND FROM THE FACTORY ASSOCIATED WITH WARRANTY CLAIMS IS THE RESPONSIBILITY OF THE CONSUMER AFTER ONE (1) YEAR FROM DATE OF PURCHASE NOT TO EXCEED EIGHTEEN (18) MONTHS FROM THE DATE OF MANUFACTURE.
This limited warranty applies only to the product in its original fabric. Damage caused by the use of detergents, abrasives or other harsh cleaning agents is also not covered.
Products featuring power and lift features have weight capacity limitations. The weight capacity limitation for each specific model is noted in the price book adjacent to the price data for that model. Damage resulting from use by occupants exceeding the weight capacity limitation is not considered a manufacturing defect and is excluded from this warranty.
BEST HOME FURNISHINGS WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING ANY LOSS, EXPENSE, OR DAMAGE OTHER THAN TO THE FURNITURE ITSELF THAT MAY RESULT FROM A DEFECT IN THE FURNITURE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL AND INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
BEST HOME FURNISHINGS MAKES NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THESE AND ALL OTHER IMPLIED WARRANTIES ARE SPECIFICALLY DISCLAIMED. SOME STATES DO NOT ALLOW AN EXCLUSION OR LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
This warranty gives you specific legal rights and you may also have other rights that vary from state to state. Except for such other rights, the remedies provided under this warranty state the limit of BEST HOME FURNISHINGS' responsibilities.
Sincerely,
Barb K
Customer service
They are the worst recliners we have bought
They are the worst recliners we have bought. We had two lazy boy recliners for 17 years. Infact they are still being used. These chairs are awful to sit in. infact I have to put a pillow in my chair to sit in it. I went to the furniture store I bought them at. I wanted them to come and get the chairs and give my money-back. The store sales person told me. THAT YOU DONT DO THAT. I have been trying to get something done for months now. I was told they were getting stuffing that I could put in myself. I told them we haven't even had them for a year and I am not putting the stuffing in myself. I finally called again a couple of weeks ago and was told that this is normal wear and tear. And that we have had them for a year. I told them when we started trying to get something done it hadn't been a year. Then I got a call back a little later that day and amazing they finally got the stuffing for my chairs. Was told material has-been on back order. Which is probably true. When I use my foot rest my legs are on wood. I want to buy things made on America. But, I feel that the manufacturer should stand behind their products. Doesn't deserve a star rating if you don't do anything about the bad products.
Best Home Furnishings Complaints 1
I purchased a reclining chair from Best and we are still at an impasse on resolving the issue
I purchased a reclining chair from Best and we are still at an impasse on resolving the issue. The chair that was delivered has/had many issues with it. When it was first delivered, it was a rocker, so they returned it to be refitted to a regular recliner. At that time, I questioned if it was the correct chair. Then the chair was brought to me again and the footrest did not remain up when the chair was reclined. When the technician came to repair it, it did not correct the problem.Here is the issue. Being handicapped, I am extremely particular as to what I will sit on. In deciding on a chair when I was in the showroom, I measured the chair first for the seat height and then checked the arm rests for stability. I was able to comfortably sit in the chair and get up from it easily. After the chair was delivered, I noticed right away that the chair was not as the one in the showroom. I told them I would come in and check out the chair to see what was different. Unfortunately, they sold that chair off the showroom floor so I could not check it out. In trying to settle, they offered me three choices (one was a chair lift that I would need to pay $500 more, a rocker which I cannot sit on, and another chair that was not a recliner). Obviously, the chair is not to the same specifications as the one I sat in on my initial visit. The seat sits lower and the armrests are very padded and do not offer me the support I need to get up. Even when the technician came to the house to fix the footrest, I asked why would I select a chair that I could not recline in or get out of and he agreed.As they are unable to get me a chair I can sit on, I would like to have the chair picked up and my money refunded.
RE: Model *** #XXXXXXX-XXX.XXX Each authorized Best Home Furnishings dealer is independently owned and operated. Each store sets their own policies regarding payment, repairs, returns, and exchanges. The consumer will need to continue working with *** regarding this matter. Best Home Furnishings informed the dealer on October 1 of the consumer's concerns and advised them that we will not come between the consumer and *** The customer should receive correspondence from the dealer in the near future. We trust the customer understands the basis for this decision. Sincerely, *** Customer Service Manager Best Home Furnishings
Is Best Home Furnishings Legit?
Best Home Furnishings earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Besthf.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
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- Best Home Furnishings protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
About Best Home Furnishings
One of the key features of Best Home Furnishings is its extensive range of products, offering a wide variety of styles to ensure that customers can find the perfect piece for their needs. Whether you're looking for a classic leather sofa or a chic accent chair, you'll find an incredible selection of options to choose from.
What sets Best Home Furnishings apart from its competitors is its commitment to quality. The company uses only the finest materials and employs skilled craftsmen to ensure that each piece of furniture is built to last. In addition, Best Home Furnishings offers a range of customization options, allowing customers to create truly personalized pieces that reflect their unique taste and style.
Despite its focus on quality, Best Home Furnishings remains affordable and competitive, making it a popular choice for families, businesses, and individuals looking to furnish their spaces without breaking the bank. With exceptional customer service and an industry-leading warranty, it's no wonder that Best Home Furnishings has become a top choice for furniture buyers across the country.
Overall, if you are in the market for high-quality, comfortable, and affordable furniture for your home or workplace, you can trust Best Home Furnishings to deliver. With its wide range of options, customization options, and focus on quality, it's the perfect choice for anyone looking to create a stylish and comfortable space that they can enjoy for years to come.
Overview of Best Home Furnishings complaint handling
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Best Home Furnishings Contacts
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Best Home Furnishings phone numbers+1 (812) 367-1761+1 (812) 367-1761Click up if you have successfully reached Best Home Furnishings by calling +1 (812) 367-1761 phone number 0 0 users reported that they have successfully reached Best Home Furnishings by calling +1 (812) 367-1761 phone number Click down if you have unsuccessfully reached Best Home Furnishings by calling +1 (812) 367-1761 phone number 0 0 users reported that they have UNsuccessfully reached Best Home Furnishings by calling +1 (812) 367-1761 phone number+1 (812) 367-1761+1 (812) 367-1761Click up if you have successfully reached Best Home Furnishings by calling +1 (812) 367-1761 phone number 0 0 users reported that they have successfully reached Best Home Furnishings by calling +1 (812) 367-1761 phone number Click down if you have unsuccessfully reached Best Home Furnishings by calling +1 (812) 367-1761 phone number 0 0 users reported that they have UNsuccessfully reached Best Home Furnishings by calling +1 (812) 367-1761 phone numberSales Marketing Coordinator
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Best Home Furnishings address1 Best Dr., Ferdinand, Indiana, 47532, United States
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Don't waste your money! Paid for five year warranty in 2015, which has now expired and leather couch is now splitting along front of couch. Five star repair shop said it would be a waste of my money to fix the one small tear, as it is breaking along the seam and is actually vinyl - not leather. Called the store that we purchased from and they can do nothing. They were under the impression that vinyl was only used where it wouldn't be touched.
Just got my 2 recliners and I looked them over and they are just fine, great seats,comfortable and made in America thank God. First new furniture we have ever bought.
Ordered a recliner in early April and it still hasn't arrived. Have called/emailed to attempt to get additional details with no luck. Very disappointing to say the least.
Jean,
We regret that you are not satisfied with your furniture. All warranties and repairs are handled through the store where the furniture was purchased.
There is an I.D. tag stapled underneath each piece of furniture with a 13-digit I.D. number. Please give us those numbers to enable us to check into this further for you.
Sincerely,
Barb ***
Customer Service