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Custom Cushions Customer Service Phone, Email, Contacts

Custom Cushions
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www.customcushions.com

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1.0 6 Complaints
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Custom Cushions Complaints 6

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D
1:05 pm EDT

Custom Cushions Patio Chair Cushions

They took my money over 3 months ago. Over $250.00. Did not receive my two patio chair cushions. There is no way to reach them. I leave VM's. I leave a message on their website. All I have as proof, because they never sent a order or invoice number, is my bank statement that they took from my credit card. Not one response and I am thinking about calling police in Chatsworth, Ca but I don't think they will do anything either.

WARNING! Do not do business with this company.

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A
5:12 am EST

Custom Cushions bad service

Ugh, tired of waiting. Looks like I just wasted my time and money.
The cushions never arrived. I tried so many times to attract their attention to my problem, but they never called me back and replied zero emails from me.
You know, it's pathetic when a company doesn't care about their customers. They show how they "appreciate" us. And there's nothing to be happy about.

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Dominic Ioffrida
Huntington Beach, US
Jul 10, 2021 1:07 pm EDT

I had the same experience. They just stole $240.00. Can't we do something about this?

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G
8:40 am EST

Custom Cushions That is not a good way to do business!

I spent over $100 on this site and did not receive my item because it was not in stock. The funniest part was that there was nothing said about that on their website. I received a notification from Custom Cushions stating that my order was no longer available and was promised a refund. Everything would be ok, I understand that things like that can happen, but that was just a scam. I did not get my money back and they simply stopped replying. I am extremely disappointed with this store and obvious that I'll never order from them again. That is not a good way to do business.

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Is Custom Cushions Legit?

Custom Cushions earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Custom Cushions to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Custom Cushions is known for their high standards and safety. If you're thinking about dealing with Custom Cushions, it's wise to check how they handle complaints.

Custom Cushions has claimed the domain name for customcushions.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Customcushions.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Customcushions.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Customcushions.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Custom Cushions has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • A user on Complaintsboards.com notes that they were interested in purchasing a product from Custom Cushions, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
  • The website belonging to Custom Cushions has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
M
6:08 am EDT

Custom Cushions Order was not delivered

I've ordered several cushions from www.customcushions.com and was supposed to receive them a long time ago. When I just made my order they said that they need 25 business days to deliver, but almost two months already passed and there still is no sign of my order!
When I contacted customer service for the first time they promised to find out what was going and told that they'll contact me back later. No one ever bothered to contact me so I called again myself and spoke to a very rude rep. They told me that it was not their problem and blamed the shipping company. When I asked them to contact the shipping company they told me to do it myself!
These people are ridiculous and totally unprofessional! I'll never order from them again! And last but not least, I'm still waiting for my order!

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T
12:25 am EDT

Custom Cushions Terrible company to deal with.

I decided to try Custom Cushions and ordered only one cushion over two months ago and received nothing yet! They said that they needed about two weeks for the cushion to be manufactured and shipped. When I called for the second time they claimed that my order was already on its way. Another two weeks passed and I demanded my money back. They said that was not possible since my order was shipped. When I asked them when will it arrive they said they had no idea and it was not their problem.

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10:04 am EST

Custom Cushions Horrible and stupid service

Two weeks ago I ordered cushions from the website www.customcushions.com. The seller provided the confirmation email, but he didn’t tell me how long should I wait. After several days, nothing arrived and I contacted the customer services, but these people were really horrible. They couldn’t provide any precise information. I want money back, but they refused to provide money back. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

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Nudey
US
Aug 26, 2016 1:41 am EDT

Vendor does not send email confirmation of orders and affiliate websites do not even confirm the order. They do not respond to email inquiries sent via the online form. Then boom -you are responsible for charges of unconfirmed orders and their policy is no refunds.

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Propanelady
Gardiner, US
Mar 28, 2015 2:21 pm EDT

Have you received your order? Considering placing an order but want to get some more info before I do.

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Overview of Custom Cushions complaint handling

Custom Cushions reviews first appeared on Complaints Board on Feb 8, 2014. The latest review Patio Chair Cushions was posted on Jul 10, 2021. Custom Cushions has an average consumer rating of 1 stars from 6 reviews. Custom Cushions has resolved 0 complaints.
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  1. Custom Cushions Contacts

  2. Custom Cushions phone numbers
    +1 (800) 528-4576
    +1 (800) 528-4576
    Click up if you have successfully reached Custom Cushions by calling +1 (800) 528-4576 phone number 0 0 users reported that they have successfully reached Custom Cushions by calling +1 (800) 528-4576 phone number Click down if you have unsuccessfully reached Custom Cushions by calling +1 (800) 528-4576 phone number 0 0 users reported that they have UNsuccessfully reached Custom Cushions by calling +1 (800) 528-4576 phone number
  3. Custom Cushions address
    9560 Topanga Canyon Blvd., Chatsworth, California, 91311, United States
  4. Custom Cushions social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
Custom Cushions Category
Custom Cushions is ranked 67 among 74 companies in the Home Furnishings category

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