Menu
For Business Write a review File a complaint
Best Nest.Com Customer Service Phone, Email, Contacts

Best Nest.Com
Reviews and Complaints

www.bestnest.com

Learn how the rating is calculated

2.5 6 Reviews 5 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Best Nest.Com Reviews 11

ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Best Nest.Com replied to this review.

Best Nest.Com I too am disappointed with having to pay for free shipping on a returned item

I too am disappointed with having to pay for free shipping on a returned item..paid for shipping both ways.

Read full review of Best Nest.Com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Best Nest.Com replied to this review.

Best Nest.Com We ordered a hen house for the mallard ducks

We ordered a hen house for the mallard ducks. It was just some boards in a box with some directions that could not be read. The boards were cracked and, after much work, the finished product is not anything we would buy. Very disappointed with this company.

Read full review of Best Nest.Com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Best Nest.Com replied to this review.

Best Nest.Com I ordered a address sign and it came crooked this is there response While going through the resolution process for your item, we have been in

I ordered a address sign and it came crooked this is there response While going through the resolution process for your item, we have been in contact with the manufacturer of your plaque. The manufacturer has advised that the plaque is within their acceptable parameters. The manufacturer is advising the images sent show the product to be accurate and would not be manufactured any differently if remade. I sent them pictures of the address not even and they didn't care.

Read full review of Best Nest.Com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Best Nest.Com replied to this review.

Best Nest.Com DO NOT ORDER FROM THIS COMPANY!

DO NOT ORDER FROM THIS COMPANY! I ordered a windmill spinner and the day I received it tried to put it together. The four blade pieces did not come together in order to insert a screw that held them together. I called customer service and was told to take a picture of it and they would decide if it is defective. I was told I should use pliers to bend the metal to make it work. I decided to send it back for fear that bending the metal would break it and I would not get fully refunded. I was then told I would be refunded the amount paid less the shipping charge, plus I was responsible for pay shipping for sending it back. I paid $159.99 for the windmill, had to pay for $36.00 shipping fee for them shipping it to me, and then had to pay $90.00 to ship it back to them. What a RIP OFF. Their website does not allow for reviews and I now understand why, because they would be out of business with all the negative feedback about their cheap products and horrible customer service.

Read full review of Best Nest.Com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Best Nest.Com replied to this review.

Best Nest.Com PROCEED WITH CAUTION with BestNest.com!

PROCEED WITH CAUTION with BestNest.com! Would not refund a seriously wrong shipping charge on my order! EXTREMELY BAD customer service issues. Supervisor made me feel frustrated and helpless due to a charge that was BestNest's fault. If I could give 0 stars, I would! My charges on my order were seriously wrong. I contacted them less than two hours after placing the order and they would not refund my money. The check-out process gave me free shipping. They went ahead and charged me almost $200 to ship a bird box and an extender pole to me! SERIOUS ROBBERY! Spoke to Zach the 'supervisor' the next day - evening I may add - and he was extremely rude and spoke to me like I was a child walking me through the whole ordering process. Did not help me at all and had no intention of helping me get the shipping cost refunded. BestNest is seriously not customer friendly making you seriously feel helpless if your order is wrong and too expensive for them to fix even though THEY are the one's at fault. This business should help their customers instead they are only looking out for themselves and do not care about the people buying their products. PROCEED WITH EXTREME CAUTION if you deal with this company which I do NOT recommend you do!

Read full review of Best Nest.Com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Best Nest.Com replied to this review.

Best Nest.Com Absolutely horrible and condescending customer service!

Absolutely horrible and condescending customer service! After ordering a $250 arbor, paying an additional $65 for shipping, we were missing multiple pieces. At first call, it appeared we were missing all the instructions, PVC glue, 3 caps, and all the hardware. Our landscaping company was going to build and install the arbor. The customer service representative requested I look thru all the pieces (despite our company already doing so) with him on the phone. He also snidely asked how I knew which pieces were missing if I didn't have the instructions. Well, they are on your website in PDF. One week later, we received the missing parts. Of course, we were not offered any overnight or 2-day shipping. When building it this time, it's discovered we are missing all 4 pergola beam end caps. I called Best Nest again, spoke to the same arrogant representative, and was told to call the manufacturer as outlined in the paper instructions I received. He noted the manufacturer does not like to provide duplicate requests for the same order and there was nothing he could do. I asked for supervisor when he commented "I asked you last week if other parts were missing". Yeah, thanks for that but it wasn't together and literally these pieces are the final step. He told me he was the supervisor and there was nothing else he could do. Needless to say, I won't buy from Best Nest again or the manufacturer (New England Arbors). Clearly there is no quality check and horrid customer services.

Read full review of Best Nest.Com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Best Nest.Com Complaints 5

ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more

Best Nest.Com Purchased a bird bath from BestNest.com and the product id defected

Purchased a bird bath from BestNest.com and the product id defected. BestNest will not do anything to remedy the return. Instead they put me thru two weeks of jumping thru hoops before they refused to refund any credit at all. I can download all the e-mails back and forth if you need them to prove my case. Terrible company to do business with and from the reviews I looked at online; my refusal to refund for product defects is an ongoing situation for this company.

Read full review of Best Nest.Com and 1 comment
Hide full review
1 comment
Add a comment
A
A
A. Hauck
Verified customer This complaint was posted by a verified customer. Learn more

Purchased a bird bath from BestNest.com and the product id defected. BestNest will not do anything to remedy the return. Instead they put me thru two weeks of jumping thru hoops before they refused to refund any credit at all. I can download all the e-mails back and forth if you need them to prove my case. Terrible company to do business with and from the reviews I looked at online; my refusal to refund for product defects is an ongoing situation for this company.

ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Best Nest.Com has left an official reply on this complaint.

Best Nest.Com I ordered a planter on their website

I ordered a planter on their website. After putting it together it is not al all what I wanted. It is cheaply made and the dirt is going to seep out the sides. It had some snap in pieces that can not be taken apart. I am completely disappointed. When I called to try to set up a return ( I explained all my reasons for being unhappy and disappointed ) I was told that I can not return it because I put it together there is no way for them to take it back. I really just wanted this resolved I just wanted to return the item I have no use for it.

Read full review of Best Nest.Com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
J. Pollich
Verified customer This complaint was posted by a verified customer. Learn more

This relates to a *** Semi-circular Plant Support I recently purchased (P/N ***) for $87.99. I generally try to procure items made in the USA to help American companies out. This particular item (along with many other items sold by BestNest) was clearly marked as Made in USA - see screenshot of the BestNest.com website for the item I purchased. However, the item I received - see photo of package label - is clearly marked as Made in Mexico. This is false advertising, and I suspect this is not the only item marked as Made in USA that is not. Also, using the Made in USA label provides an opportunity for a company to charge higher prices as items actually made in USA are generally at greater cost, but also of better quality.

ComplaintsBoard
H
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Best Nest.Com I purchased a birdhouse through the company in the amount of $134.99

I purchased a birdhouse through the company in the amount of $134.99. The birdhouse was one that needed to be assembled, and in light of Covid-19 concerns and relevant advisories about receiving packages, I left it in the box for a few days to ensure if coronavirus was present on the packaging or interior it would die off before I attempted assembly. Upon assembling the birdhouse, it soon became clear that the pieces did not fit together properly and thus the birdhouse was not only unusable as is (there are several jagged aluminum pieces which would be dangerous to any birds housing within), but it isn't even possible to fully assemble the thing. I contacted BestNest for a refund, and was told they will not refund items that are no longer in the package. This is utterly unreasonable and untenable - how could I have known the birdhouse was defective if I did not put it together and see for myself that the pieces did not fit properly?

Read full review of Best Nest.Com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
Riki4891
Greenfield Center, US
Oct 03, 2023 7:42 pm EDT

The bottom line with this company is bad product, no customer service

2 birdhouses over $300 did not last 3 months in the weather (June- September)

No reviews on the site to deter you from throwing your money away

No one to return your calls or email

Absolute bad business

When will the better business bureau shut them down

View 0 more photos

Is Best Nest.Com Legit?

Best Nest.Com earns a trustworthiness rating of 76%

Reliable, but always remember to protect your data.

Our conclusion: ComplaintsBoard has reviewed Best Nest.Com and concludes it's largely legitimate. Interactions with Best Nest.Com's website can generally be safe. You can trust Best Nest.Com's services, but remain informed and cautious.

By resolving 80% of 5 negative reviews, Best Nest.Com is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

A long registered date for bestnest.com can be seen as a positive aspect for Best Nest.Com as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Best Nest.Com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Bestnest.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • Best Nest.Com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Best Nest.Com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
F
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Best Nest.Com has left an official reply on this complaint.

Best Nest.Com Sat 6/13 I purchased *** GIFT at website

Sat 6/13 I purchased *** GIFT at website. The screen went black when submitted order. Waited & Checked email for order confirm. None found. Tried again to place order & it submitted. Concerned about duplicate I called the co.and No answer. I went to their website & completed customer service form asking if duplicate order is found, please cancel duplicate. On Mon 6/15 I get email apologizing for web issue and states both orders shipped. Wed 6/17 called son about their gift & warned about duplicate box- told him open only 1. 6/18 I called the co. and requested they email me a UPS pickup return for the duplicate. They refused and acknowledged this over sized heavy item will be over $35 + to return to them. I ask them to reimburse me for the return shipping and again they refused. They refused to help me in any way. 6/16 they charged me back to back $149.99 and $149.99. I thought about disputing the duplicate charge with my CC co. but still need the duplicate returned. Please help me.

Read full review of Best Nest.Com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Best Nest.Com has left an official reply on this complaint.

Best Nest.Com I placed and order (#***) for a pond filter from BestNest.com

I placed and order (#***) for a pond filter from BestNest.com. I received the filter to realize that it had the wrong fittings. This was my mistake so I sent the filter back to them for a refund. Upon receiving the product back BestNest contacted me to tell me that (2) replacements hinges that were included with the order were not in the box. I said I must have misplaced them and they tried to contact the manufacturer to see if that was a stand alone item. They claim they cannot buy just the hinges. So I asked them to ship the filter back to me again. I paid the freight. When I received this item back from BestNest, there was an O-ring off the lid missing. This was included when I shipped it for a refund. The worst part is the hinges they claimed were missing were in fact in the box. They should have just refunded my purchase, but instead lied about the part not being in the box. No I am stuck with a $180 filter that cannot be used or sold because they failed to ship the O-ring back to me. They claim they shipped me everything I shipped them. Well my original return to them was complete and they refused to refund my money. This is horrible business. I have emailed them but they refuse to resolve this issue.

Read full review of Best Nest.Com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
Puple Martin
Weston, US
Nov 04, 2023 8:10 am EDT

Very bad customer service especially from Zack Customer Service, They sell the wrong product, un profesianly Do not buy from them you will be sorry

About Best Nest.Com

Screenshot Best Nest.Com
Best Nest.Com (bestnest.com) is a reliable and reputable online retailer that provides a wide range of outdoor and indoor products for home and garden enthusiasts. The company boasts an impressive inventory of products that cater to all kinds of tastes and preferences.

Whether you are looking for birdhouses, bird feeders, or outdoor furniture, Best Nest.Com has something for everyone. The website provides a user-friendly interface, making it easy for customers to navigate the site and find what they are looking for.

One of the standout features of Best Nest.Com is its commitment to quality. The company sources products from trusted and reputable manufacturers, and each item is thoroughly tested to ensure that it meets the highest standards of quality.

The customer service at Best Nest.Com is also top-notch. The company provides excellent support to customers, with a team of knowledgeable and friendly customer service representatives ready to help with any questions or concerns.

So whether you are an avid gardener or backyard bird watcher, Best Nest.Com is the go-to destination for all your home and garden needs. With its vast selection of high-quality products and exceptional customer service, you can trust that Best Nest.Com will exceed your expectations every time.

Overview of Best Nest.Com complaint handling

Best Nest.Com reviews first appeared on Complaints Board on May 13, 2023. The latest review I too am disappointed with having to pay for free shipping on a returned item was posted on May 23, 2023. The latest complaint I too am disappointed with having to pay for free shipping on a returned item was resolved on May 23, 2023. Best Nest.Com has an average consumer rating of 4 stars from 11 reviews. Best Nest.Com has resolved 4 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.6
4 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Best Nest.Com Contacts

  2. Best Nest.Com phone numbers
    +1 (513) 232-4225
    +1 (513) 232-4225
    Click up if you have successfully reached Best Nest.Com by calling +1 (513) 232-4225 phone number 0 0 users reported that they have successfully reached Best Nest.Com by calling +1 (513) 232-4225 phone number Click down if you have unsuccessfully reached Best Nest.Com by calling +1 (513) 232-4225 phone number 0 0 users reported that they have UNsuccessfully reached Best Nest.Com by calling +1 (513) 232-4225 phone number
  3. Best Nest.Com emails
  4. Best Nest.Com address
    4000 McMann Road Suite 2, Cincinnati, Ohio, 45245-2049, United States
  5. Best Nest.Com social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.