Bharat Petroleum [BPCL]
Reviews and Complaints

Regularly i was filling petrol at Sri Sai quality fuel station Petrol pump kothapally havely branch BPCL petrol pump. after filling petrol on 28.09.2024 at 16.57 Hrs that person rudely speaking on me. i can't say about words that he spoken. why don't you recruit the correct and polite persons in filling counter. Your company will not able to survive and continue without a customer. Mind it.
BP PETROL PUMP SRI SAI QUALITY FUEL STATION.

Today we had filled petrol from your branch at Alappuzha -arthunkal - Cherthala road charangat fuels),very bad service provided by the staff ...worst service ever we had in our life..we have waited there for more than 10 minutes n nobody approached us and even we had called them for filling fuel.Evenafter filling the staff was very rude and not at all interested in bringing QR code for payment...n his attitude was like that's none of his business.. seriously such type of behavior should not be entertained by a reputed company like u... feeling so pity...

retail pump of named sunshine fuels, Bharat petroleum retail outlet, P/NC/PB/14/2404(P146301)
The staff at above named pump are very rude and bad behaved such type of person defame the name of company as well as dealer.
When I ask him set for 260₹ petrol & just on the nozzel, staff on duty misbehaving with me & refused to give me petrol.
When I complaint this all things to person sitting on counter. He also take side of his staff and quarrel with me, when I ask for complaint register he refused and not giving me complaint register.

During this may 2019 month, I have filled two times petrol at jamwanthali bpcl petrol pump-361130, both time rate was 72 rs +.

I have checked this rate in city of jamnagar and rajkot, also private petrol pump, but all have rate below 70 rs per litre.

Second when you filled the 100 rs petrol, it looks like only 80 rs quantity has been filled and displayed 100 rs., because bike cuts the average 10-11 km both times...

So I request higher authority to take strick step against wrong doer. This would be happen to all customers but in village nobody cares.

Take this very very sincerely and take steps immediately.

Thanks
So please check higher authority and take

Sir iam NareshGoud From Village And Mandal, Marikal Dist: Mahabubnagar, Telangana 509351
Sir in our Village Only BPCL Petrol Pump is running, it has very crowded at surrounding villages to use petrol at this pump but they are used only single nozzle and people suffering to wait in a long row, many times public threatened but staff is refused pls take an action

Thank you for using State Bank Internet Banking. Reference No. for Bharat Petroleum Corporat transaction of Rs. 791.9 from A/c ending 6086 on 09-Aug-18 at 19:58 is IGAEDANIE0.

The above message was received when make onlinepayment of gas.
But the BRS gas agency Palode told me that they had not received payment made on 9-8-2018 and thereby not supplied my gas. Also My subsidies from 4 chances also not credited to my account till date and recieved following messages

Dear consumer your LPG Subsidy of Rs.196.85 failed, Kindly provide your bank and Aadhaar details to your distributor also link your Aadhaar to your bank account
Dear consumer your LPG Subsidy of Rs.196.85 failed, Kindly provide your bank and Aadhaar details to your distributor also link your Aadhaar to your bank account
Dear consumer your LPG Subsidy of Rs.251.54 failed, Kindly provide your bank and Aadhaar details to your distributor also link your Aadhaar to your bank account
Dear Bharatgas Consumer your Aadhaar Number is found to be inactive in NPCI database, please contact your bank to activate the same to start Subsidy transfer.
Mean while i have contacted my bank and they told me that the aadhar number was already registered.So i requst you to take nessessary steps to provide my gas refill and pending subsidies at the earliest

Radhakrishnan k
Con.No.[protected]
Regd.moblile number [protected]

I m living at Chennai Rathinamangalam

I want to fuel petrol in my bike after fuel that's staff service is not good.

Worst behaviour I feel so sad to tell this complaint so please get action.
They are talking bad words also Bharat Petroleum company will not damage throughout this kind of bad service man not only this man some few Bharat Petroleum service man around me and shouted me like accust that staff is education & un education locals don't matter but they are fighting me on the duty with wearing Bharat Petroleum uniform so I kindly Request you to take action.

Thank you
Prabhu

Please beware of the services offered by BP petrol pump, Nerul, Sector 6, off palm beach road.

I had gone to check air in the tyres of my Honda city. The person said that there was a puncture in both the front tyres and offered to remove the puncture. He put the jack at the wrong place while elevating the car to change the tyre and this resulted in damage of the oil shaft. The entire oil leaked out and I could barely drive. The engine was jammed and had to spend a huge amount in getting it repaired

I want BP petrol pump to change this guy immediately as he does not know his job. I also intend to warn all other users of this petrol pump to stay away from these services.

I have Lpg gas connection bearing consumer no JB55106354.I have recently transfered at Nabadwip under Nadia District.My connection has been blocked.I have submitted necessary document on 21/12/2014.But till now lock has not been open.I have gone to berhampore again and again.But I cannot transfer it.

I have filled 100 Rs. petrol in my bike. But the man who was filling the petrol removed the pipe as soon as the point touched Rs. 100. They even don't set the point. And I found that after paying 100 Rs. I am not getting proper amount of PETROL . It is just a very bad thing happening with peoples.
When people are paying them full amount they should get good amount of petrol.. they are just stealing the petrol and don't know what they do with that.
Not only this, all petrol pumps in NAGPUR do the same thing. And as usual a common man has to suffer.

Kind Atten : -
(1) Secretary Ministry of Petroleum & Natural Gas,
(2) Chairman, Bharat Petroleum Corporation Limited, Mumbai

The The RTI relates Bharat Petroleum’s dealer M/s Shanti Gas Service, Distributor Bharat Gas, Pilibhit Khatima Road, Neoria Hussainpur, Pilibhit. The incident is as follows:
On 28.9.2010 6 employees of the agency were burnt due to a gas blast and they died within 3-4 days. The intensity of the blast was such that a two story building was raised to the ground. The agency has been terminated on 31.12.2010 by the Territory Manager, Bharat Petroleum on the ground that the blast was caused due to illegal refilling of cylinders and was not due to leakage of the cylinder as alleged by the dealer.
The dealer Ms Kavita Tiwari is the wife of Sudhir Tiwari, District President of Pilibhit Congress Committee who used his influence and is wanting the agency re-instated. Not one paisa has been paid by the dealer or the Bharat Petroleum to the kin of those who died in the blast. The same Territory Manager of Bharat Petroleum who terminated the agency vide order dated 31.12.2010 appeared before the Allahabad High Court through his counsel even though the Court was yet to issue Notice on the Writ Petition and he made a suggestion for invoking Clause 38 of the agreement which provides for an arbitration clause. Accordingly the Court vide its order dated 7.2.2011 in CWP 4686/2011 gave permission to the agency to invoke the arbitration clause. It appears that Bharat Petroleum does not have its standing counsels in the Allahabad High Court so no counsel could appear before the Notices were served on it. The following question for RTI are made out.
1. Can the Territory Manager of Bharat Petroleum who has terminated the Gas Agency on account of illegal refilling of cylinders which culminated into a blast and resulted in death of 6 persons make the suggestion to the High Court for the Arbitration on the same issue?

2. Can Territory Manager of Bharat Petroleum concede for Arbitration in a writ petition even before Notice has been issued by the Court more so when the writ challenges the cancellation of the gas agency that was terminated on the ground refilling which resulted in blast and 6 deaths?

3. Can a Territory Manager of Bharat Petroleum make a concession in the Court for Arbitration in the matter where the dealership has already been cancelled due to damaging publicity on account of 6 deaths while illegally refilling the cylinders?

4. Whether criminal proceedings are initiated against the ex dealer by the Bharat Petroleum as the illegal refilling of gas cylinders has caused death of 6 persons and has brought a bad name to the company?

5. What is the liability of Bharat Petroleum towards the kin of those who have died (employees of the agency) in the blast that took place on account of refilling of gas cylinders? And what compensation is paid to the families of such victims by the IBP?

6. Whether Bharat Petroleum is responsible for payment of compensation to the employees of the agency who died in the blast since they were working for its agent?

7. What is the responsibility of Bharat Petroleum incase the deaths of 6 employees of the gas agency have occurred due to leakage of gas from a gas cylinder and not due to refilling?

8. Does the Bharat Petroleum have standing counsels in the Allahabad High Court and what are there names?

9. Does Bharat Petroleum have the policy to make concession for arbitration in court which is even beyond the contract?

10. Is it a trend in Bharat Petroleum to concede for arbitration in case of cancellation/termination of dealership, if yes please specify the list of such cases?

11. Is the Territory Manager has the power to concede in the Court in the matter where the court has not even issued notices more so when the petitioner himself has not sought arbitration in the matter? If Yes please give a list of the same.

12. What action is Bharat Petroleum is going to take against the collusive order dated 7.2.2011 passed in Writ petition No. 6486/2011 “M/s Shanti Gas Service vs Union of India & Others” by Allahabad High Court which was passed in collusion with the Territory Manager and the Ex-dealer?

The RTI relates Bharat Petroleum’s dealer M/s Shanti Gas Service, Distributor Bharat Gas, Pilibhit Khatima Road, Neoria Hussainpur, Pilibhit. The incident is as follows:
On 28.9.2010 6 employees of the agency were burnt due to a gas blast and they died within 3-4 days. The intensity of the blast was such that a two story building was raised to the ground. The agency has been terminated on 31.12.2010 by the Territory Manager, Bharat Petroleum on the ground that the blast was caused due to illegal refilling of cylinders and was not due to leakage of the cylinder as alleged by the dealer.
The dealer Ms Kavita Tiwari is the wife of Sudhir Tiwari, District President of Pilibhit Congress Committee who used his influence and is wanting the agency re-instated. Not one paisa has been paid by the dealer or the Bharat Petroleum to the kin of those who died in the blast. The same Territory Manager of Bharat Petroleum who terminated the agency vide order dated 31.12.2010 appeared before the Allahabad High Court through his counsel even though the Court was yet to issue Notice on the Writ Petition and he made a suggestion for invoking Clause 38 of the agreement which provides for an arbitration clause. Accordingly the Court vide its order dated 7.2.2011 in CWP 4686/2011 gave permission to the agency to invoke the arbitration clause. It appears that Bharat Petroleum does not have its standing counsels in the Allahabad High Court so no counsel could appear before the Notices were served on it. The following question for RTI are made out.
1. Can the Territory Manager of Bharat Petroleum who has terminated the Gas Agency on account of illegal refilling of cylinders which culminated into a blast and resulted in death of 6 persons make the suggestion to the High Court for the Arbitration on the same issue?

2. Can Territory Manager of Bharat Petroleum concede for Arbitration in a writ petition even before Notice has been issued by the Court more so when the writ challenges the cancellation of the gas agency that was terminated on the ground refilling which resulted in blast and 6 deaths?

3. Can a Territory Manager of Bharat Petroleum make a concession in the Court for Arbitration in the matter where the dealership has already been cancelled due to damaging publicity on account of 6 deaths while illegally refilling the cylinders?

4. Whether criminal proceedings are initiated against the ex dealer by the Bharat Petroleum as the illegal refilling of gas cylinders has caused death of 6 persons and has brought a bad name to the company?

5. What is the liability of Bharat Petroleum towards the kin of those who have died (employees of the agency) in the blast that took place on account of refilling of gas cylinders? And what compensation is paid to the families of such victims by the IBP?

6. Whether Bharat Petroleum is responsible for payment of compensation to the employees of the agency who died in the blast since they were working for its agent?

7. What is the responsibility of Bharat Petroleum incase the deaths of 6 employees of the gas agency have occurred due to leakage of gas from a gas cylinder and not due to refilling?

8. Does the Bharat Petroleum have standing counsels in the Allahabad High Court and what are there names?

9. Does Bharat Petroleum have the policy to make concession for arbitration in court which is even beyond the contract?

10. Is it a trend in Bharat Petroleum to concede for arbitration in case of cancellation/termination of dealership, if yes please specify the list of such cases?

11. Is the Territory Manager has the power to concede in the Court in the matter where the court has not even issued notices more so when the petitioner himself has not sought arbitration in the matter? If Yes please give a list of the same.

12. What action is Bharat Petroleum is going to take against the collusive order dated 7.2.2011 passed in Writ petition No. 6486/2011 “M/s Shanti Gas Service vs Union of India & Others” by Allahabad High Court which was passed in collusion with the Territory Manager and the Ex-dealer?

V M Singh,
convenor, Rashriya Majdoor Sanghtan,
W-127, Greater Kailash -2,
New Delhi-110048
Cell no. +[protected]

I surrendered my gas connection (DBC) on 26-03-2010 to AWWA Gas agency, C/O Station Wksp EME, New cantt, Allahabad for its transfer to Lucknow. The Gas agency issued me the TV no. 058 in this regard.
I approached Brigade Gas Agency in Lucknow on 30-03-2010 and submitted the ibid TV for re-issue of gas connection in Lucknow. But, even after lapse of about 10 days, gas connection has not been issued to me till date stating that gas connection is not being issued by the BPCL. Phone NO. [protected], 2365776 of Mr. sandip Govil, Dy manager at the station is not being attended.

Anil Kumar Gupta

Dear Sir,

with respect to a mixing in petrol which I have observed at bharat petroleum Petrol Pump outlet in Meerut (Choudhary Service Center).This is specifically related to a Petrol Pump situated at Prtapur by pass Road, also known as Choudhary service center.

At this petrol pump they are mixing something in petrol. After felling petrol, we observe that engine got sound.

After many complaints the company is not taking any action. I think some of company officials are also involved in this scam.

Regards,
Rajbeer Singh

Respected Sir,
The Dealer/Merchant of the petrol pump located at Velgaon Village, taluka Nandgaon, District - Malegaon. has cheated your company During the sanctioning of the pump. Your company had demanded two Fixed deposits of Rupees five lakhs each the owner has produced fake (false) Fixed deposits of five hundred by manupalating them to change to an amount of five lakhs instead of five hunderd. So please check the documents submitted by the dealer name Vijaya Vilas Bhabad.

Your Well Wisher

Sir, here tamilnadu, madurai region, dinidigul distict, chinnalapatti, dealer for bharath petoleum, petrol pump m/s. Nahu agencies. Do cheating and malpractise in the distibution of petol and diesel. Also adultrate the petrol. Public verymuch affected please take nessary action as early as possible

Dear Company,

I am very sorry to write these words but in one of you filling station in Sec 2 Panchkula, Haryana, India. Persrons who are filling petrol/Diesel are doing cheating with Customers. They fill less feul then the required but charged in Full. I have complainted to owner twice / thrice but no action have taken from either him or staff. Behaviour of employees are very negative & they have told us if you will complaint then they will not fill fuel in our vehicles. Everytime by giving jerks they are not filling the required Fuel. We know that BP have good repoutation but doing such thing they are loosing faith from Customer's.

Request you to take up the matter very seriouscly with Concerned person's & compensiate me for the short fuel .

waiting for your reply :-----

Brijesh / Yogesh Sharma
House no 40 Tribune Mita Vihar,
Near Madanpur, Panchkula Haryana India
Mobile no. [protected], [protected]

mail id : [protected]@yahoo.com

Compensiate us the losses incured else I will take up the matter to local authorities

Receipt # 009611 dated 23/07/09 amount Rs.1, 160/-

my cos.no.1343 cos name is bhori devi my last booking is 26th oct 2008 . my problem is it very raur behaviar with my mother to delivery man.
and do not delivered to cyllender

meri gas cyllender aaj tak delivered nahi hua hain.
jab ki 26th oct se 46 call kar di gai hai. or har bhar meri baat office stafe member mr. ASHOK se hui hai. his mb. no-[protected] hain.
puchhne per kahha gaya ki its delivered to tommorr. i am very disapoinded to this company please help me.

This complaint is directed against one Petrol Filling station situated at Ramanthapur of Greater Hyderabad selling petrol supplied by Bharat Petroleum Corporation, Mumbai. This is the third time I have been telephoning 040 [protected], 414 or 415 and intimating the officers of your Hyderabad about the mis behavior of staff and non selling of ordinary petrol. This bunk is known for selling adulterated petrol, selling petrol with incorrect measurement.

I have no hesitation toi oput on record that your Hyderabad Marketing staff are hand in glove with the proprietor and encouraging his illegal activities only for the sole reason that the said dealer is the President of Petrol dealers association.

If this bunk is no brought under your supervision immediately, I may have to invoke Article 226 of the constitution of India and seek remedy through the Constitution Court of my state.

Regards,
Kalandhi

Advocate, Hyderabad
[protected]
16/08/2008

I am very fed up with this Agency for supply of gas cylinder. They take minimum 20-30 days for supplying of gas cylinder. i checked from other agencies of Indian Oil & Hindustan Petroleum, they deliver the complaint of gas booking within 2-5 days from the date of booking. Four months back about 50 consumers gathered at Sachin Gas Agency- Lajpat Nagar-IV, New Delhi and all had decided and complained against the said agency. This agency is regular in their habit.

Someone advice what to do.