Bidz.com
Reviews and Complaints

After buying several watches from Bidz auctions, I was disappointed that several batteries were dead and in one case a winder was missing. I was advised by customer service that if the cost was inexpensive, in this case $13 was the charge as well as a$5 winder charge, and mail to them. After seven weeks when I did not get credited for these items, I had to argue that the conversation ever took place and that they never would have said that. They agreed to repay a portion Bidzs account .
Also sent was misrepresented. They told me I waited to long to let them know. I stated that I waited for my annual appraisal to be told that the ring and earrings I purchased were glass. On my second call I was asked to get an appraisal or statement from a geologist that stated that fact.
So far, have received several watches with batteries that have gone bad in under five months, or have other damages.l Not the site that it was many years ago.

I have won several items on Bidz and at first I was very excited about this website and wanted to get more stuff. So they sent me my items and I received a notification message that my products were shipped. I received only one item after two moths and the rest part is still missing! They have no information and every time I contact them they say that there is nothing they could do and ask me to be patient. And the other stressful thing is that my item looks nothing like picture, just a cheap made in China copy of what was shown on the pictures! So I guess the rest will be the same garbage quality! Stay far away from this scam!

I have ordered over 5 months ago and never received anything! Every time I contact customer service they give me empty promises and keep saying that my order is on its way. They are obviously lying and I bet they never shipped anything. Just took my money and now they're trying to make a fool out of me! Asked for a refund numerous times and they refused. Do not order from Bidz!

I ordered something from Bidz and waited almost two months to get my item! I contacted them many times and they told me to be patient. About three weeks ago I finally received the item, but the quality was way off, so I sent it back. About ten days later I got a message from them saying they received it and I should have my refund within five days. Still no money. I'm absolutely disgusted with these people!

Ok so I have bid and won on this site... Great right? Although I got the items fine and they seemed worth the winning bid; the shipping was crazy. I paid the same or more in shipping then I did for the items. I would say unless you are going to get the items cheap amd buy a lot of them to markup and resell the shipping doesn't make it worth it.

I purchased a diamond engagement ring in 2010, it cost nearly $400.00, it was supposed to be valued at over $1200.00. Well in May of this year I noticed that the solitaire had fallen out, before it fell out I noticed that some of the smaller diamonds had fell out. I contacted Bidz, and contacted Bidz, they told me in was in the review process. Well two weeks ago I still had not heard anything, I emailed again and today I finally got an answer, we can do nothing, it has been over 6 months, we however could repair at a starting price of $150.00. I think if you pay $400.00 for a piece of jewelry that it should last a lot longer then 1 1/2 years. I am still wearing my ring I received 10 years ago with no problems... Everyone should know that their quality of merchandise is not worth the money.

I bought a ring and have returned it, please credit my account.

The setting on the ring was beautiful, I was impressed with the top of the ring but I have never been so disappointed. The shank on the ring was so thin it makes it look very cheap, therefore it was returned. I don't think I will be placing any more orders for jewelry.

Even though people place bids on an item, it is still shownon the screen day after day, after day. So much for an auction

Recently Bidz com launched a new site called "Catch a Falling Star." The premise is that you click on the jewelry item to win it once the price has fallen to the cost that you wish to purchase it at. You are, at the same time, hoping someone else will not purchase it before you at a higher price. Once someone chooses to purchase the item at a certain price, a new item is displayed for future bidders and an invoice is sent to the winner of the original item. The first day that I tried it, I clicked to catch a $10000.00+ necklace whose price had fallen to $64.00 (the site was a couple days old). I had won it because the site immediately switched to the next item up for bid and I immediately received an invoice. Imagine my surprise when the invoice was for $10000. I called Customer Service and was told, "Sorry, but you can't have it at the $64.00 price because it must be a bug in our system and we are still working out the bugs BUT will give it to you for $1000.00." HOW CAN THIS BE LEGAL? Only consolation offered after much protest was a $25.00 coupon on future purchases of $250.00. I have spent $1000's at Bidz until I started having service and quality problems. Once again...very frustrated with Bidz.com and all their sites! This time I am done!

I ordered a diamond knot ring on June 30/11 and it took nearly three weeks to receive it. Keep in mind that they have a 30 day refund policy. The ring had a cheap three prong setting and when I received it, the diamond didn't look very secure. For that reason, I didn't wear the ring very much. Still, about the middle of December, I discovered that the diamond had fallen out. After emailing bidz.com, they told me that there wasn't much they could do, nor could they refund. I emailed bidz and stated that I had not even had the ring for six months as they had stated, and I still wanted a refund. They replied saying that they could repair the ring for $70.00 plus shipping costs. I told them that the ring was not worth $70.00 and I still wanted a refund. In their last email, they have forwarded my request to the person in charge, which is just passing the buck.

For several days I kept trying to pay for a Murano pair of earrings which my bid had won, but was unsuccessful and I was advised by Bidz that they had changed their payment website. I followed their instructions on how to change my settings to accept all cookies - this I did but was still unable to process my payment. I then asked them to let me know the total amount due so I could arrange for Paypal to pay them directly. Their response was that I had failed to pay for the earrings in 2 days so the earrings were now unavailable to me. I was prompt in accepting their offer but the delay was their fault as my computer was unable to access their payment section and they were aware of this.

I ipaid much money for jewelry at Bidz.com because I was under the impression I was buying quality jewelry. The jewel;ry is not quality. The majority of the jewelry I ipurchased is defective. Their advertisement reads "If you are looking for high-quality discount gold jewelry that won't break the bank, you have come to the right place. Our designer gold jewelry is first class all the way. We have the most beautiful bracelets, necklaces, rings, earrings, watches and much more to satisfy your every jewelry craving. Whether you are looking for an everyday item or a special occasion piece, you are sure to find for the jewelry that meets your needs in our pure and gold-plated jewelry selection. Bid on designer yet affordable rings from some of the best names in the business including Fred, Bvlgari, Vera Wang, Lauren G. Adams, Charles Winston, Luca Carati and so many more. Our inventory includes solid gold, silver and platinum rings for both men and women. If you prefer rings that dazzle with radiant gemstones, we have a large selection of those to choose from as well. From flawless sapphires to genuine rubies, our fine gemstone rings are truly breathtaking. There are so many discount rings to choose from." I had numerous health problems during the time I begain ordering from Bidz which was Sep 07 through Dec 07. Their policy is returns be made within 15 days for full refund. This was impossible for me under the circumstances. I have been going through the jewelry for several weeks and most of it is junk. Rings are offset, pears are discolored and different sizes, dented; necklaces are too short to go around neck, earrings don't match, bumps on some of the jewelry, pocket watch doesn't work, stones falling out or missing. I chatted on line today with Brooke and she stated that I had 15 days to return the jewelry. As I stated above, that was impossible due to health reasons. I paid thousands of dollars and I want a total refund for the defective jewelry. Bidz.con should be exposed for what they really are insomiuch as all there jewelry is quality jewelry and as far as I am concerned it is false advertising.

Hello!
i´ve seen some complaints saing that the Bidz products are fake, but my experience says tht´s not true. I´ve bought a porsche watch, e platinum engagement ring, when delivered to me, i went to a jewerly shop, and he confirmed the brand of the watch and the quality of the engagement ring. Some of the products have a good price, but other ones, not so much. the products that i´ve bought, i´ve selled in my country and earned 1000 dolares in each product.
So BIDZ it´s the BEST

This is a copy of the complaint I sent to Bidz:

Sir, concerning my winning bid, #[protected]. Why am I being charged an "auction fee", of $1.11, it wasn't here earlier today when I tried to pay for this item and your system told me my credit card was not good. Also, why am I being charged sales tax of $3.04, when the tax rate should be on $37.00 only @ $2.49. As I figured it, the shipping and auction fee are taxed! You're only suppose to legally tax sale items. I want the ring but I will not be over charged! I will be reporting your sales and billing practices to our Department of Revenue.

Letter to jorge gonzalez, manager of bidz...
Thank you for the reply, but there is no way that i am going to pay $264 for an item previously auctioned at $132,
if you were in my position, im certain you too would never pay double the amount of a previous bid,
if this ring is worth $249 like i was informed by Brigitte, then there would have been a reserve bid of $249
its ok i just wont be purchasing from bidz no longer, the sales rep told me the ring was never on bidz before
and you say that it was bid before but never bouught, still is a lie, for it was on ypour site and auctioned before
my father runs a company and if he makes a mistake he honours the price that is an honest company,
either way you still get your $132, from me or previosu bidder, greed is what brings America down
you piss off 1 customer and by word of mouth he tells all his her friends and you have pissed off
perhaps 100 customers, and i assure you that i will tell all my friends how bidz refuse to do good business
and lied about the exclusive ring and then refuse to sell for past bid on a ring which bidz said was
never on bidz before. I had faith in bidz but i see now i am disappointed
I purchased 3 pirelli watches as gifts, and 1 of the watches had a "made in china" sticker, telling me
that they were knock offs, cheap duplicates, i bought a ladies pirelli from ebay, and it was authentic
the stamps were different, alos i have had items stolen from my shopping cart and when i called in
i was told it was a computer mistake, duplicates on bidz, was a 80 carat flower ring, in shopping cart
money order already recieved for the item and the item was stolen, said not there was a duplictae,
explain how the item wwas gone when it was in the basket for 2 weeks and even paid for,
you can call Brynda J 210-649-xxxx, she still is talking about this ring to this very day
also was a black silver cz ring, same situation was in the shopping cart and mysteriouly disappeared
also Brynda J says that there was a cz pendant also in the shopping cart, and gone missing,
Jorge how do you explain 3 items, missing or stolen form a shopping cart, sales rep maybe put it in
his mothers shopping cart or best friend, on top of that few gold plated rings that tarnished after 3 weeks
Lets see now 3 fake pirelli watches "made in china", 2 rings and pendant stolen from shapping cart
and gold plated rings that tarnish in 3 weeks, Jorge you can call Brynda J the number is
210-649-xxxx to verify all this, my pirelli watch had the made in china sticker still on, her 2 watches
the made in china stickers were removed.
In good faith Mr. Gonzalez you should make amends to Ms. J and allow this ring to be
sold at the last price of $132, considering the disappointment and frustation this has caused her
and myself with the "made in china" pirelli watch. Your consideration in this matter would be
most appreciated...
Bidz has never replied back to this letter, to jorge gonzalez, manager

I purchased jewelry off of Bidz.com, one ring I sold on Ebay, as soon as I sold it the stone fell out. Also, I sold two more diamond gold rings on Ebay. The man took them to Macy's to test their quality. I described them exactly as Bidz did in their auction. Both had lower quality diamonds than described and one said it was 10K WG, it was lower than 10K.

I contacted Bidz on both these items. Bidz never responded about the stone falling out. The other rings they told me they would refund IF I got an appraisal showing they were incorrectly described. OK, the rings both cost total $180, I'm going to pay $150 to get them appraised...nice...

ANOTHER Scammer, on Alibaba.com is JK Perfume. He claims to sell designer authentic fragrances. He sent me fakes and of course I paid money wire...I was naive beginner then... I contacted Alibaba and they said well you do not really have proof that he sold you fakes or that he did not tell you they were fakes. Although his website showed all designer pictures. Alibaba told me I would need to file a lawsuit against him and if they sided for me then they would kick him off of Alibaba. OK, I am going to sue someone in China...

I bought a ring off BIDZ and again the rule is if its to good to be true then it is. BUYER BEWARE... The gem report is Bogus. I took the Three reports to three different reputable licensed jewelers and they all said the same thing. The worst remark was they can even spell, they are not Americans writing these reports. They are worthless and for paying for a gem report puts them in a awkward position, because I plan on taking this to the Fair Trade Commission, BBB and the Attorney General to bring a Federal suite against them. I am a fan of good jewelry, however when I have been mislead and I'm not new to the industry, then they have to be stopped because of those who don't know the difference on value and price. I am not going to mention any of the pieces I recently bought and what happen to them, because of the complaint I submitted to BIDZ. I can tell you this, The color and quality does not match what you will get... They may look great, but then again, don't go to a retail shop who will tell you what you want to hear, if you have bought a piece from BIDZ, take it a independent jeweler, and join me, because this industry is not regulated, however scandalizes to those who are uneducated! CALL YOUR CREDIT CARD COMPANY AND TELL THEM YOU WERE DEFRAUDED AND THEY HAVE TO INVESTIGATE AND REVERSE THE CHARGE AND IT WILL HURT BIDZ ! BECAUSE IF THEY LOOSE THEIR ABILITY TO USE MASTERCARD AND VISA, THEY WILL SHUT DOWN..

I had won 13 items on bidz.com and I put them all on layaway, I had won exspensive items at a rock bottom price; like items won for 4.00 and 1.00 real gold, rubies etc... Bidz.com kept deleting my items so that I couldn't get them @ the price that I won them at ; I talked to several reps; all of them transferred me to other reps and than my items were totally erased; I 've spent thousand with this company and they did this and yes the photo 's are decieving even when u read the disciption of the item

Hi everyone! I saw all these complains and also saw that most of the posts start with complain, and than people say, that they actually had a good experience with Bidz. (but it is all so low in this list, that people mostly reading first pargr.)So, as a loyal BIDZ customer for 3-4 years, who spent hundreds of thousands of $$, I felt really bad for the company and want to write my statement!

Here it is:

Buyers from BIDZ! Please turn on your brains and think, why some people are happy with the purchases and leave great feedbacks and some are saying "STAY AWAY from BIDZ"! --------- and the rest of you are saying: "Ohhhh, maybe I should stttttttay away from it"!

BECAUSE there are so many buyers who purchase everything on Bidz and resell at the stores (10 times higher)/Ebay (twice higher), etc... Those people will never want you to know how great the site actually is and the items are Authentic and true to description. Because they do not want you to be on the site, you are a competitor, you are bidding up the prices! For the last several years prices on bidz (bids itself) got higher, because site got more popular. Professional buyers (especially jewelers) are very unhappy about it. Not only they can not sell you the stuff they have in their jewelry store, but they can not purchase it now on a low price from Bidz (because even downtown LA jewelers can not get you lover prices than Bidz). I personally know one e-retailer website, that was advertising, that Bidz is "JUNK" and "we are GOOD!", I went to that site, checked, and all I saw is similar goods on a higher prices. Of course they will be saying that BIDZ is not good, because Bidz have all the customers! Customer support, btw, is pretty good, always answer quick, 24 hours available. If you are purchasing a tiny diamond that has a high compare value, keep in mind that it is not a retail price or the price recommended by the manufacture. Get you own ring that you had for ages and take it to the appraiser. They will "nicely" tell you that they will give a a MAX price value on the paper. Than go and try to sell your for that price. All the designer jewels are excellent! true retail price. I am a customer of Bidz, a happy customer. and you are right, maybe you should not buy from Bidz, because you are bidding up my prices! Before I could get Aquaswiss watch for $60-$80, now, the same watch, same model, only for over a $100! In one year interval.

Also, I took some designer diamond watch to a close by jeweler, he said...Ohhh, noooo, these are not the diamonds, it does not worth anything, I can get it from you for $200! Well, I did not give to him for $200, I went to a friend of mine, who is the jeweler, he said: all diamonds, all correct quality.

Maybe, I just hurt my own $$ by saying what I said, because you are going to come and bid up my prices, but common, BE HONEST! and, not only bidz refunds you all the $$ (even for shipping! and the auction fee), but this Co. working it's butt off to please the customers!

Purchased a ring for my wife. I won it on a highest bid. The ring was suppose to be 3 emeralds in a gold setting. Fake stones and lightly plated tin. Tried to get company to respond to no avail.

I was on Bidz.com and won the bid on a man's gold and diamond wedding band. It was advertised as 10k gold which it was. With 1/4 carat total weght diamonds, the only trouble is that they were not real diamonds. My winning bid was $106 advertised at $1600 but it is only worth $35 and that is selling it for the gold.

I thought Bidz.com had some kind of certificate that it was real gems and gold I guess they have two different rings one you get if you don't pay for the certificate and a different one if you pay for the certificate.