Big Bear Getaway’s earns a 1.0-star rating from 3 reviews, showing that the majority of vacationers are dissatisfied with their lodging.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
I ain't renting from them no more
I ain't renting from them no more. We rented a house over the July 4th weekend 2022 and it was dirty as heck. Dust was all over the furniture, window sills, walls, and cobwebs were everywhere. I called them up to complain but they only offered to come and "clean" it. We didn't want them to do that since we already unpacked all our stuff and didn't want the dust and cobwebs to get stirred up. Plus, they should have cleaned it before renting it out. We were stuck there since we were past the refund deadline. The house looked like it had been empty during COVID and hadn't been cleaned for a while. We found more issues over the weekend like the dryer not working, the dishwasher not working, rusty cooking pans, and the outside deck had loose railings that were dangerous for our 2-year-old grandson. We had to block off areas with chairs to keep him safe. I emailed them and sent pictures but no one ever called me back. I even called them after we checked out but still no one called me back. They already had our money so they didn't care about customer service. I filed a small claims case against them but lost since I technically didn't suffer a "loss" and used the house. Their customer service is terrible and the condition of the house was horrible. I won't be renting from them again. I just wanted to talk to someone and come to a resolution but they didn't care. Buyer beware! I wish I could show you pictures.
We rented a cabin after Christmas and it was not worth the $1,200 per night
We rented a cabin after Christmas and it was not worth the $1,200 per night. The bathroom had pee stains on the toilet and the bedsheets were dusty and smelly. We had to wash them ourselves. The loft was dangerous for our kids because the rail was loose. There were not enough forks for everyone and the kitchen was not fully stocked. The pictures were creepy but that was not the main issue. The property management company or owner is greedy or mismanaged. We hope other families don't have to go through what we did without any refund.
Big Bear Getaway Complaints 1
I booked a place to stay at Big Bear Getaway on Vrbo
I booked a place to stay at Big Bear Getaway on Vrbo. A few days before my trip, Big Bear Getaway called me and said that the place I booked was not available. They gave me another place, but it wasn't as nice. They didn't give me a discount even though it wasn't as good. I said no thanks and asked for a full refund. They said yes, but I still haven't gotten all my money back. They only gave me $200 for a future stay, which is less than what they owe me. I don't want to stay with them again, I just want my money back like they promised.
Is Big Bear Getaway Legit?
Big Bear Getaway earns a trustworthiness rating of 77%
Reliable, but always remember to protect your data.
We found clear and detailed contact information for Big Bear Getaway. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Big Bear Getaway's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Bigbeargetaway.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Bigbeargetaway.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
According to our analysis, Big Bear Getaway appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
However ComplaintsBoard has detected that:
- Bigbeargetaway.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The bigbeargetaway.com may offer a niche product or service that is only of interest to a smaller audience.
- We conducted a search on social media and found several negative reviews related to Big Bear Getaway. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About Big Bear Getaway
Their website, bigbeargetaway.com, offers a wide selection of cabins, condos, and homes for rent, ranging from cozy one-bedroom retreats to spacious lodges that can accommodate large groups. Each property is carefully selected and maintained to ensure that guests have a comfortable and enjoyable stay.
One of the standout features of Big Bear Getaway is their commitment to customer service. Their friendly and knowledgeable staff is available 24/7 to answer any questions or concerns that guests may have before, during, or after their stay. They also offer a variety of concierge services, such as grocery delivery, in-home massages, and activity planning, to help guests make the most of their time in Big Bear.
In addition to their exceptional customer service, Big Bear Getaway is also known for their competitive pricing. They offer a range of specials and discounts throughout the year, making it easy for guests to find a rental that fits their budget.
Overall, Big Bear Getaway is a top choice for anyone looking to experience the beauty and adventure of Big Bear Lake. With their extensive selection of vacation rentals, exceptional customer service, and affordable pricing, they are sure to provide a memorable and enjoyable vacation experience for all.
Overview of Big Bear Getaway complaint handling
-
Big Bear Getaway Contacts
-
Big Bear Getaway phone numbers+1 (909) 585-1547+1 (909) 585-1547Click up if you have successfully reached Big Bear Getaway by calling +1 (909) 585-1547 phone number 0 0 users reported that they have successfully reached Big Bear Getaway by calling +1 (909) 585-1547 phone number Click down if you have unsuccessfully reached Big Bear Getaway by calling +1 (909) 585-1547 phone number 0 0 users reported that they have UNsuccessfully reached Big Bear Getaway by calling +1 (909) 585-1547 phone number
-
Big Bear Getaway emailsyourfriends@bigbeargetaway.com84%Confidence score: 84%Support
-
Big Bear Getaway address816 W Big Bear Blvd, Big Bear City, California, 92314-9669, United States
-
Big Bear Getaway social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!