Billing Services Group [BSG]
Reviews and Complaints

I am getting charged for directory assistance on my home phone from Frontier.

2 charges on Sept. 25 at 6:53 am and 7:48 am. We did not make thesed charges. We use are cell phones and only have the home phone because of a deal that Frontier was doing for internet and internet phone. This company to me does not seem like it is doing proper business. I was told that I would receive a reimbursement in 2 to 3 billing cycles. Why so long. I feel I was just told that so I would get off the phone. The charges were for $4.98, which is a lot these days. I would not use directory assistance to look up a number. I would use my cell phone to look up a number. The company name is ZPDI it would not let me put the capital letters for the company name in your form.

I just want to brought this to your attention, since the 22nd last month July, may account is billed at R600 .00 and for this month is about R 700.00 and this not the product I have with you. I have always pay my account never set debit order or reverse any debit order . Can you please investigate this matter really this is frustrating after so many years with DSTV, and I can understand why I am billed so high .

Id : [protected] Samuel Lehloonolo Mkhonjwana .

My daughter was incarcerated in Ohio and called me collect. I was asked if I would accept the charges and of course it was my daughter so I said yes. I received 3 more calls from my daughter and in total was charged $311 for 4 calls totally 25 minutes. I was never told how much or was even asked if I wanted to know how much they charge per minute. When I called and complained to ZPDI, I was told I would get a credit of $186 on my phone bill. This credit was never given to me. I have tried several times to get the company to give the credit and they keep telling me it is my provider who is not releasing the credit. My provider says they never received it. I am unemployed and in school and cannot afford to pay this. This company is taking advantage of people and it needs to stop. I am calling the attorney general today maybe they can get this fixed.

APRIL 26, 2011
TO WHOM IT MAY CONCERN - ZPDL COMPANY
WE HAVE BEEN CHARGED $166.99 FOR 7 COLLECT CALLS FROM A HALFWAY HOUSE IN PHILADELPHIA. BREAKDOWN AS $6.71 JUST TO CONNECT AND $.79 PER MIN. WE ARE VERY UPSET THAT YOUR COMPANY IS TAKING ADVANTAGE OF PEOPLE. WITH THESE EXTREMELY HIGH PRICES FOR CALLS. IT COST ONLY 50 CENTS TO CALL DIRECT. I (DEBORAH) CALLED YOUR COMPANY AND SPOKE TO DEBBIE. FRIOM NCIC AT THAT TIME SHE OFFERED ME AN ADJUSTMENT THAT STILL LEFT A VERY HIGH COST. I ASKED TO SPEAK TO HER SUPERVISOR AND WAS TOLD SHE HAS NO SUPERVISOR. I WRITING TO ASK THAT YOU BE FARE IN ADJUSTING THIS BILL.

THANK YOU
ANTHONY & DEBORAH BRUNSWICK

I and my room-mate have been battleing this same issue with ZPDI and our actual service provider, Centurylink for almost 4 months. Our Bill is now at $500.oo and our service is disconnected except for, get this, "INCOMING CALLS". which is no surprise as we began writing down all these weird calls that we began getting weeks ago where someone calls in and when we answer and say "hello" like 3 or 4 times... they then hang up. Funny thing is that we began to notice the pattern that these calls come in at 8.am to 9 a.m and again at 4 p.m. to 5 p.m.. So, we have been writing a log of all these and keep the list next to phone with pen and will be submitting this to our provider and the attorney Generals office as well. I had called Centurylink on 3 differing occasions to ask that Zpdi be blocked from our service and i also requested that any and all collect calls be blocked from our phone service, . And if you read our bill, you will find that we r being charged even for collect call blocking at $5.00 per month, plus the tax there=of. Come on people, what does it take in this country to get some decent service for any of our services? How can my provider tell me that we have to call ZPDI in order to get the charges removed from our bill when the Centurylink company is in essence, allowing this abuse by being the party whom is billing us for these fraudulant charges, forr a ### ### fraudulant company whom it takes you practically an act of congress to get through to any real customer service representative... and once you actually get one onto the phone line 20 mins to a half hour later. they proceed to be sarcastic, snyde and plain rude, while denying that their company has any responsibility in correcting the errors. i have spoken with ZPDI reps on 2 occassions and they said thwey would remove calls from my bill and would futurely block any further use from their services- yet, here came the next monmths billing statement and it had more expensivew charges billed to us this time then ANY other bill. If anyone else out here has a solution or suggestions, please feel free to contact us at [protected]@msn.com

My mother called me from the airport in San Francisco letting me know when she would arrive in St. Paul, MN. She asked the operator how much a collect call would be. The operator didn't know (like hell!). We spoke for about a minute. I accepted the call believing it would cost $2 - $5. When I got my Qwest bill, ZPDI charged me $29 and change for a 4 minute call. The call, itself, was about $18, the rest were fees and taxes. I called Qwest and demanded they remove the fraudulent charge. They told me to call ZPDI. I did. The rep stated the charges would not be removed because I accepted the call. I told them they would not receive a dime and they were crooks. I called Qwest back. The nice rep called ZPDI letting them know I am disputing the charges. The charge was removed from my Qwest bill. If ZPDI sends me a bill, I will immediately forward it to the BBB and MN AG's office. ZPDI screwed with the wrong person!

I was billed for collect calls, not only at a time and date that they could not be made, but also for a length of time on the call that was not available at the facility I was staying. They refuse to change the charges without written documentation from the facility that the phones were not available to clients at the time they were billed and without documentation that the facility did nNOT allow calls over 20 mins.

These people charged me Balogna charges to my home phone bill. It went on over the course of 4-5 months! I kept calling Verizon and asking if my phone bill was correct, the amount, and they kept telling me yes! Finally I looked closer at my phone bill and saw this ZPDI with a $50.50 charge then all kinds of other taxes fees and other charges totalling 51.92. then the next month it was ESBI with a 14.95 charge, then an ZPDIwith a 2.50 Charge, then the next month it was a 14.95 charge. Finally I was furious, realizing that this cannot be correct. I then googled the Teleconnect ESBI ZPDI, names and it brought up a TON of people that this had been happening too. I called Verizon, AGAIN, as I had already called at least 3 times, only this time i was really upset, since they kept telling me that everything was correct with my bill. After I told them that somebody needed to correct this outragious charges, they told me it was all legal and I had to call these companys myself to have the charges removed and call the FCC and file a complaint! I have done so, I did recieve an immediate credit from the ZPDI company, but am waiting on the ESBI, but I think they are the same BULL_HIT company, what a bunch of dishonest horrible people, swindling people out of money! I don't know how they were able to do this, they told me that I had authorized all of the charges, some were for long distance collect calls other charges were for a fax service! I do not even own a FAX machine or Fax line or anything. They also told me that I had signed up for there service, they gave me a date and time and everything! Anyway people watch your phone bills! Because Verizon, the one that supposedly has a team working for you, they don't! If you have watched there commercial, it is a bunch of bologna, when you call there 800 number it takes about 15-20 minutes to actually talk with someone, some network!

I accepted two collect calls from my homeless brother who lives in Florida. Two separate calls for 19 minutes total. ZPDI charged me $90.53. Outrageous! There is nothing I can do except expose the name of the President and contact information for this snake.

Curtis A Brown
President
Legacy Long Distance International
10833 Valley View St, Suite 150
Cypress, CA [protected]
[protected]
[protected]@golegacy.com
www.golegacy.com

I was charged an outrageous $23.60 for a 26 minute call. The operator did not identify herself as a ZPDI rep and I did not authorize any charges. If I'd known I was going to be charged, I wouldn't have continued the call.
When I called the company, they were totally unconcerned and inexplicably unable to "do anything", but kept repeating the same lines...I think I was talking to real people?

ZPDI has repeatedly billed fraudulent collect call charges. We have a mentally ill daughter, mostly homeless, who attempts to call us collect on occasion. We have always (with only one exception) refused the calls. In March she attempted such a call, I answered the phone and as soon as I heard the recorded message, hung up. I did not push any buttons to accept the call. We still were billed around $25 for the call. I complained to Qwest who provided the pass through billing and paid their bill without the collect charges. I also contacted ZPDI, told them I had refused the call and accused them of deliberate fraud. They denied the fraud, but did, grudgingly, reverse the charges. In May, I got another bill from them, this time basically for the privilege of having been billed by them before. I again contacted Qwest as they are allowing this shyster organization to use them to forward these bogus charges. At first they refused to even listen, insisting I needed to deal with ZPDI. I insisted they share the blame and they conference ZPDI in. ZPDI insisted I had to have accepted the original call, which I had not and told them so. They again credited the charges. Just recently, I got another Qwest bill, this time with 2 collect calls on it. The first was actually legit as I had seen my daughter earlier in the day and knew there were some issues, so accepted it, knowing I would have to pay their exorbitant prices. The second charge, is as is usual, totally fraudulent.

I think this organization is about as sleazy as they come. They should be denied the right to pass charges through Qwest or anyone else. If this is their normal operating procedure for others also, they ought to be denied the right to operate. All such collect services ought to have to state upfront how much the call is going to cost before you decide to accept the charges. They now have unlimited license to charge anything they want.

Zpdi is a scam and they are trying to scam me for 341.00 in collect calls they say I had to have accepted. I did not take these calls and will not pay. I called zpdi/america roaming network to resolve this matter and was treated rudely, called a liar and told to pay the charges. I have tried to call back and my calls either go unanswered or I am hung up on as soon as they realize who they are speaking with. I refuse to take this, I have had enough of ### trying to steal hardworking people’s money! We have to stop them.

This company charged me over $200.00 on collect calls. Several times my children under the age of 18 accepted the calls. There was no rhyme or reason as to their per minute charges, and this company as well as any other company not regulated by the FCC needs to be addressed. Has anyone successfully gone up against this company and won? I am filing complaints with the Attorney General's office, my local government reps, and the local television stations. Somehow, companies like this need to stop price gauging and learn that we are consumers, and when someone is in trouble (hence the collect calls), there usually isn't a choice but to answer and accept. You're not thinking. You're very emotional. AND, allowing children to accept is totally irresponsible.