BJ's Wholesale Club
Reviews and Complaints

Hello and good morning first of all the deli manager is very rude and nasty and doesn't train his workers that is very unprofessional for your company to have workers in the deli department not having a food handling license and being by there self that not good .I'm calling the health department and report u all in

I want to correct my billing address on my online order. (online order time) Called phone number given by my local branch -27 minutes wait. (1st call) Hung up on me. 12/13/2020 at 7:00 pm.
My member number: [protected] (you can track this operator)
Now on again...
All because the online order option messed this "easy" ordering option up.
It asked me my billing address and I put it in.
It asked me the shipping address which is different...I put it in.
My receipt shows both billing and shipping address to be the same.

You can send me an apology to the address below. A credit back for my invested time would be appreciated as I know your time is valuable too.

While shopping in west lebanon new hampshire my handicapped grandson was wearing a trump 2020 hat and associates refused to wait on him because he was wearing this hat

After multiple attempts to register on line, not able to complete transaction due to additional request for $ 40
It what we call fraudulent advertising.
Must fix all your websites including HQ office.

Have been going to BJs all summer to refill propane tanks for our travel trailer. Today we went 10/29/2020 and were told they aren't allowed to fill tanks in the rain it's a corporate policy. Never in my life have I hear of such a thing or was barely raining when we went today. Honestly I just feel like the associate didn't feel like doing his or her job. Was told to go to a place on route 9. Yes thank you will definitely be taking my business else where. If it's a corporate policy it should be posted for the customers.

BJs Wholesale Club told me if I opened a credit card with them, I would receive a $40 credit on my first bill. I questioned the rep extensively about this credit and she assured me the $40 would show on my first bill as a promotion credit. Got first bill. No $40 credit. Called BJs. BJs Manager, Anthony, via a store rep told me they would give me a $40 gift card. I asked if I could use this toward the charge on my credit card. They said no. Rep told me I was definitely eligible and didn't understand why I didn't get the credit. They told me to call the rewards division of the bank. I called 3 or 4 different numbers. Hung up on three times. Each time I called I had to go thru the ARU and answers all the questions AGAIN. Spent an inordinate time being transferred, put on hold, having to retell the issues only to be transferred and put on hold again. I finally reached a gentleman, Francis, who told me he could give me a gift card or send me a check. I told him I didn't sign up for the credit card to be given a gift card. He said they could issue me a check but it would not arrive for 4 to 6 weeks. Long after the credit card is due. He also told me I would receive an email stating I would receive a check and assigned me a reference number 3295673. NO email. I then contacted the bank who issued the credit card in conjunction with BJs. I was unable to find a link on their site to dispute a charge so I sent a message asking where to find that link. Their response: From: Comenity Bank Sent: Saturday, October 3, 2020, 2:18 AM (ET) To: You Subject: Re: Fraud Message ID: [protected] I am with Comenity Capital Bank, which handles everything related to your Mastercard account. This card is issued by Comenity Capital Bank pursuant to a license by Mastercard International Incorporated. Mastercard is a registered trademark of Mastercard International Incorporated. Submitting a billing dispute is easy. To protect your rights under the Fair Credit Billing Act, we need to receive your dispute in writing through the mail, within 60 calendar days of the date on your first billing statement with the disputed transaction. Please include your: - Name - Address - Account number - Disputed amount - Specific transaction - The reason for your dispute Also, include any information that may help us such as sales receipts or other documents that may support your dispute. Send your written dispute to us here: Comenity Capital Bank PO Box 182620 Columbus, OH 43218 I responded saying by the time all this had taken place my bill would have become due and I would have had to pay it - negating the need for the dispute. This whole this is fraudulent. I signed up for a credit card upon BJs urging and was promised a $40 credit on the first bill. I did not get it. I then had to spend a large portion of my day trying to recoup this promotional credit. Neither BJs, the credit card rewards program or the bank is taking any responsibility for this other than saying they would issue me a gift card. Of course, I would have to go to the BJs store if I wanted the gift card - something I am not doing under the present virus situation. Why does it always fall on the consumer to 'fix' the inadequacies of a credit card, a rewards program or a bank? No one oversees the banks. It is a joke. They can do and do whatever they please. If they choose not to live up to their agreements nothing is done to them at the time or to prevent this in the future. They give you the run around and their solution to not accepting responsibility is to transfer you continually or hang up on you or both. Most people would not follow through on this. I am one who did although I am not sure that it will change anything. What are you going to do to protect my consumer rights? Incidentally, applying for this credit card I didn't even want hurt my chances of securing another credit card I did want.

Filed claim with CFPB - BJs response... They issued me a manual check on 10/2/020. They did not. They also reported this to Comenity Bank. Case was closed thinking it had been resolved. NOT. Now the bank is charging me interest on the $40. Bill now $42. Called BJs yesterday and was told I wouldn't get a check for 6-8 weeks. BJs lied to CFPB and Comenity Bank. Called Comenity Bank this morning as they have removed the dispute and was told I was responsible for the $42.00. Unbelievable. Called BJs Corporate office - message said it was a mobile number and the mailbox was full.

On Saturday 09/ 19/2020 about 5 PM I went to BJ gas station at West Hartford, CT to fill up the gas but gas pump nuzzle didn't stop and keep flowing over my 2020 Subaru to the ground until I stop it.
It is very dangerous and can cause fire and damage to car paint .

As we were eating the Chicken at our kitchen table, not once but two different times, I pulled out a long hair... after the 2nd one we stopped eating...kind of disgusting...please check your employees for proper dress and hygiene...would like to be compensated for the chicken and ruining our dinner.
[protected]@gmail.com

I purchased a portable a/c online. Aug 2 bought using paypal. Aug 5 item shows shipped, check clears through paypal. I wait until aug 15 and send an email. Tracking shows a label was created aug 5 no further movement on shipping number. No answer from em. Call bj's customer service. Get a reference # promised it would be looked into and will get a call back in 3 days. 4 days go by, no callback. Call again on aug 19. Furious because the agent says I have to wait until it ships. Absolutely unacceptable, ask to speak to a manager. Literally asked to speak with the supervisor 14 times. Finally the 15th time, 40 minutes later a supervisor comes on. Says she will personally look into it and call me back later that day, or by today at the latest. Needless to say no callback, I called them 2 hours on hold. No product paid 435.00 and no refund. What can I do so frustrating? Never ever buy or use bj's for your own good. Awful company!