BJ's Wholesale Club
Reviews and Complaints

The items arrived on Wednesday 9/7. I set it up and noticed that by 9/8, the frame of the sofa has already started to warp. It is outdoor furniture and I expected that it would be able to withstand the elements for a long period of time. Did not expect it to warp after only one day.

I would like to keep the furniture, as it was purchased for a specific upcoming occasion. However, I am disappointed in the quality.

I requested return of a refund which was sent to BJ's credit card from a dental company for $3,000+ around August 26, 2022. The woman helping me indicated she would request a check which I would receive in 7-10 business days. I called on 9/7/22 requesting the status of this check and was initially told that the check had not cleared when the original request was made and the process would have to start over with a 21 day expectation of the refund. The manager told me that BJ's had some computer issues and the original request was deleted. This was not my mistake yet they are making it that way. I need the money to pay dental work at another company and was told there is nothing that could be done to expedite this payment. This will now be close to 2 months waiting on this refund which is my money, not BJ's. This is ridiculous. I will not renew my membership and will tell my friends and neighbors to stay away from BJ's with this kind of business practice. It should not be this difficult to get my money back.

I took my truck to BJ's to have my tires check out because there was a slow leak. I brought my tires there that's why I went back to BJ's. Turn out that your guy put on one of my tires back on wrong. The nut was put on crooked and it strip the bolt hub. I went back because I had a nail in that tire and he couldn't get the tire off. So I had to take it to Nissan to get it fixed and it cost me $380.96 to get it repair. I will never every go back to BJ's tire again. He needs to refund me the $380.96 back because it was his fault. This happen on 5/29/20222

Thank you

Wanda

I was sent an email about summer clearance. The sale price was listed at $709 but when I put it in the cart the numbers would change to $1100. the original price was $1300 I know this because it was on the original sales page and becauseI almost bought this item 3 months ago. When I put it in the cart it changed the original price to $1600.

Called to complain and was told that they could not change the price listed. I sent screen shots of me on the website with the price of $709 they told me they don't know what to say that's the price.

ticket #5952777

The email was unsolicited by me and there for is false advertising and you should honor the price.

Also this is not a situation where the add expired i tried to purchase the first day.

We went to BJ's in Modesto on 8/4/2022. We love BJ's!

First off, We had our names on the wait list to save time. When we got there, the restaurant was almost empty and many tables all set up & ready. We were told to sit down up front and it would be a wait of 10-15 minutes? The couple after us were told the same thing = she grumbled, "How can that be? The place is empty?"

After we sat down and gave our orders, (4 of us) all seemed fine. Our son-in-law waited for his dinner salad, but out come all the dinners instead. After starting to eat, our waiter never comes back, so we finally flag down another waiter . After 5 minutes or so --after our son-in-law finishes his bison burger, there comes his salad:( (finally)! I order my pisookie for dessert. But then I flag down out waiter because once again it is taking sooo long. I tell him to pack it "To go" he says he can not do that, it is too late. Several minutes later it finally came. We ask for "to go' boxes, but the cookie won't come out of the pan. I did plop the ice cream into a container, but had to take the cookie, metal pan and all! The next day we had to bring the pan back which is a 12 mile trip one way:(

All this should not have happened! We are used to a much better BJ's = what happened?

On my two most recent occasions to the BJS gas station in Riverhead NY 11901 I have been treated very rudely by the so called security guys who are supposed to keep the gars in order they yell at customers dress very unprofessional and like to listen to their music with earbuds. They park in handicap parking spaces or block the south side driveway making it hard to leave the lot and don't care. How about some training on customer service and dress in proper attire to reflect a professional attitude and wear a safety vest at all times. Not sit in your car and jump out time to time when traffic in the lot get crazy. Or maybe have them help customers that are having issues with the pumps not just stand there. The new style pumps recently installed are very confusing looking for the blue light when you use a credit card to push it. Your staff in the booth don't want to come out and help anyone and are very rude and dress like hobo's. Shouldn't the booth be locked when the attendant isn't in there they seem to use the dead bolt to hold the door open. That alone should be a red flag .Isn't customer service number one with your brand... They need to be trained better. This week on two occasions a young guy came out of the booth texting while a customer was asking for help with the new style pumps. From where I was sitting on 8-8-22 and 8-10-22 he didn't seem to care about your customer just his phone. And they don't seem to care if the pumps have paper to print the receipt on more than a dozen occasions especially this week I have been unable to get one and if you ask they say get in line and wait behind the cash paying customers, How about checking these machines twice a day to make this not happen so often. Maybe only take cash at a few pumps to speed things up. Cosco which I am a member too has an attendant walking around observing the customers and helping when it is needed and I have never not been left like I am a bother or had to wait for a receipt they are full of paper. Their person dresses for success and is helpful you do not have any of this at your riverhead location. COSCO also is a credit card only gas station people keep moving none of this wait for them to pay cash then go back for change. Please take all this in and help fix your location. Your Bellport BJS gas station is so clean and they come right out to help you and are dresses for success not like they rolled out of bed and decided to go to work... If it was closer I would only go there maybe they can learn from them. Customer service is something that I feel is important.

Hello my name is Adam Marrero I worked at the islandia store . During my 90 days probationary period I missed several days out sick. I normally start at 6 am til 2 pm. On the days I was out I tried calling the store at 530am no one answers. I then text my manager Allen whom never answers his calls or text and when he does it's three or four days later. On the times I missed worked I followed all the rules. But like I said no answers. I then call my lead in the produce department or George from receiving. Leaving the managers a message I was terminated because of me being sick during the 90 days mind you I missed scheduled hours because I was sick n my wife has covid, so to be on the safe side I called in letting them know she has covid n I had to take the covid 3 day test. All the managers knew that n still penalized me for it. Yet I have worked the produce department the meat department n my first review has no complaints. On top of the fact that Ms elga a manager yelled at me because she wanted me to leave my section while working alone in the produce department because by habit the scheduled employees that are scheduled to work with me call out and no one saids anything to them. I was actually sick. She yelled at me for ear pods while I was on the phone with my lawyer. My lawyer heard the entire conversation with this manager and how she treated me. Then she decides to call me to the office infront of four others to discipline me for my ear pods yet they all had there's on. Yesterday on my 90 th day they fired unjustly saying I missed too many days n that I never called or contact anyone. No warning memo or a disciplinary note .. just fired me. Well my lawyer had recorded Ms elgar s verbal abuse and a week later I'm fired . I don't want to sew all I want is my job back because I have all the evidence that I did follow the company policy. If I do not get someone to call me back I will forced to take this on a legal point. After all I have the recording n all my evidence plus twelve letters from employees n customers in details explaining how they see it n feel the unjust treatment.

This BJ's has a group of managers who only defend themselves and not the employee.

My number is [protected]

Thank you

Adam Marrero

481848

We purchased an outdoor bistro fire pit table. When it arrived one of the boxes was incorrect. Instead of getting the section that covers the propane tank and also the fire rocks we got a box with two extra chairs. I have sent endless emails. One of the emails they asked me to point out in the parts manual what was missing. I pointed that out, circled and highlighted everything with quantities and still cannot get a resolution. We just want the pieces we are missing and to send back the other two chairs. Since the section that covers the propane tank is not there BJs will be liable if anything happens to our grandkids due to this...BJs just doesnt care. I cannot even count the number of emails we have gotten saying "we have escalated this and you will hear back in 3-5 days". This now looks like just a generic email response and we feel BJs really isnt going to handle this...they just wait until people just give up. We will give up, we will cancel our membership and make sure everyone we know hears this and recommend they cancel also. Extremely ridiculous when you know what we are missing and still cannot resolve this.

we joined BJs membership where we paid a fee. Recently in a move, we learned we owed BJ,s 208.00 Calling to check they stated we had a BJ.s credit card, We have never had a mastercard. Filed dispute with equifax. trying to work with BJ.s to clear this is a REAL headache. They keep going to the Bank of the Cr Card which we dont have. Then I was told the 110. membership fee was on the card plus interest. again WE DONT HAVE A CR CARD. Tried to speak with a super to clear it up, TWICE, IM REFUSED. Today talking with BJ.s again Im told they issued a 100.00 cr to the bank. The charge was 208.00 That again wont clear our name or the hit on our credit report. THen Ive used the memmber ship card

since 9 of 2021 to date. July 21 at gas pump we are told our membeship had expired. Went into the store to pay, The gal at the counter stated, your expired. I explained I had just been told that, when did it expire? She very rudely stated, Feb 23, 2022. I ask how was I able to shop if expired, she stated, you couldnt with this card. Well I did its the only bj card I have. She was nasty. I checked my receipt it states I expire Feb 23, Today trying again to clear this, I was told my membership I paid in Feb and May 11 was refunded to the bank I dont belong to Anyone else having these problems? Im calling an attorney I dont care that I cant shop there but the fact they hit my cr report, I do care. Plus they refunded my fee to a party Im not involved with

I made my payment 7/5/2022 of 534.01 they have no record. It cleared my bank and I even gave them theTRACE ID. still nothing . I have called four times and I am still on hold over 1hour seventeen minutes. I sent daughter to get gas and she had no funds. Really its a 14, 400. limit card, And they lost the payment not me. I even told them to look under old card number. Still nothing but a $30. credit late charge. PLease get in touch with me. [protected]

Good morning this is in regards to one of your employees at your location 125 Green Achers Rd., Valley Stream, NY 11581. Her name is Jennifer Saladin. She is a white female who works upfront at the cashier she is very prejudice and extremely racist against Black people I have proof of a tax that if she does not get terminated from this location this text that I have which states that she is employed at Bjs and Valleystream that she hates her job because she works with Black people instead of me using the N-word I used Black people she needs to be terminated, I have printed out the text and if I see no results the text which explains everything about Bjs and the Black people ““ copies will be made and put on all the customers cars please take this serious this is disgusting and someone like car should not be working in a huge chain like this .

Date: July 28, 2022

Subject: BJs and Your Rip Offs

Sir/Madam

On July 24th, my wife and I saw an air mattress that we picked up and put in our cart at the Chambersburg, Pa. store. It had a sign over it like all of your products have. It read $29.99 in large, bold writing with smaller print under it. When we got top the register, it came up that it was $89.99!

We went to the Customer service counter and let them know and tried to get it for the sign price and called for the service manager to come and talk to us. I took her to the sign and she promptly took it down. I asked about getting it for the sign price but of course that was not possible since tie sign was for another product that was not there!

Well, we learned a lesson from that experience and now have learned that we have to check and make sure that the sign and the product and the price matches the item what we are buying.

We go back to the store on the 27th, yesterday wanting some pastries for a party that was today, the 28th and decided to check the product with the sign. The sign was very large over the pastries on the shelf with the sign. There were signs on both sides of the table back-to-back. One sign read that the product was $5.99 but the shelf that the sign was for had items right under the sign for $10.99! The opposite sign read $4.89 but the product under the sign was $8.79!

Well, my wife went to a lady in the department who came and checked. The item for the sign was on the table below the sign and camouflaged with many other pastries in the same kind of boxes below the shelf. She had to look for a time, reading the boxes to find the product that the sign was for. We didn’t take the time to try and find the items on the other side of the table.

We went to the Customer Service and made a strong complaint to the two people that were there. Of course they can’t do anything so I called for the manager again. This manager was different from the previous one I had talked to about the mattress.

I took her to the table and showed her the discrepancies of the signs with the displayed products and the represented prices. As we were leaving, I decided to go and take pictures of the table. But the manager was there and had taken the signs down! I asked where they were and she said they had be shredded already. In less than four minutes she had them down and shredded! Well, I don’t believe that she actually had them shredded in that amount of time but I couldn’t get my pictures but I will be taking them in the future.

I was advised by three different people on the two days in question that they were told to do the displays this way! Incredible! So now I have to check the products I buy with the sign so I don’t get ripped off because the product displayed with the sign is always much higher! What about all of the other people that don’t know about your policies and how many times in the past has it happened to me? Customer Service told us that there had been other complaints like the one we were making.

Customers have come to trust the digital way of pricing and buying our goods with signs that match the product they are displayed with over the years and now we are finding out that you can’t be trusted!

Well, we went to another store for the pastries and I guess I should be thankful because you have made us much more watchful customers because you can’t be trusted any longer!

Chris Simonpietri

[protected]@yahoo.com

Summary:

On the day, Richard Malinauskas (and his companion/friend Elda) went for their regular groceries at the Store. They were in main aisle (next to #11, most likely) with their shopping cart filled with groceries. Suddenly, Richard was knocked down by an industrial sweeping machine. He fell on his left side and his left leg got tangled into the front of the sweeping machine. He was then dragged on the floor about 3-4 ft. in the floor as Richard tried to hold onto the shopping cart. Soon after, the operator of the machine noticed and stopped while Richard laid there for a few more minutes. Two people helped him to get up. Someone else picked up the scattered groceries from the floor. Store clerks (two employees named below) came and made a report on the incident. Both Richard and Elda asked for a copy of the report but they were told that they will have to wait until the corporate insurance/lawyers contacted them. Elda wrote down the incident and took down the names of the two of BJs employees together with the name of the Store Manager:

Jess M: Assistant Club Manager: [protected];

Alexis: Asset Protection Manager: [protected]; and

Mike C: General Manager.

The store clerk gave a claim for the incident: MACC318202275;

There is an eye-witness to this incident who provided his name and tel. no. as well.

Richard went to see a doctor on 7/22/2022 who took an x-ray and did initial assessment. The report and assessment are available.

made a purchase there for a visio television withthe extra 5 year waranty now having problems with the tv per visio need receipt from BJS but the customer service saythe can not pull the receipt we have been members since 2006 member number [protected] also have brought several people on as members I need somethin to be done for this tv please advis me as to what to do or if you need more info myemail is [protected]@yahoo.com

I had a wallet stollen and asked to have the video reviewed by the store. They have yet to inform me of the results and keeps stating they are reviewing the tape. I've call multiple times and still the Manager Star has yet to call me like she said she would. Now I believe they are trying to cover up the thief by one of their cashiers who is likely the culprit in this situation.

July 6, 2022. Website showed in stock

I should not have to spend 25 minutes driving to your store (Farmingdale) when an item Biscoff butter shows that it is available only to find out that your out of stock when your website shows in stock. I again ordered from bellport store to only be told the following day that it is out of stock. Get your website together. It’s ridiculous!

order #[protected]

ordered 2 televisions online 6/8/22

I only received 1

called customer service 5 times and I am not getting any return call or email,

claim they are waiting on shipping company's response (for 3 weeks)

BJS told me on my first call that it would take 3 days to be resolved and ZERO response from anyone or supervisors. Its been 3 WEEKS!

Its outrageous! I just want my refund for the television!

I ordered chili bread bowl an clam chowder bread with 2 strawberry short cake first I didn't even get none of the strawberry topping second the cookie was all crumbled up I took a picture that is not exceptable if had ordered in the restaurant they wouldn't serve it like that so disappointed and it came to me just like the picture like it had been opeded