BJ's Wholesale Club
Reviews and Complaints

I ordered online 2 bags of Bens Original Rice and cat wet food, paid the shipping cost. I received the package on 01/25/23. The package was broken, both rice bags opened/cut and the rice dispersed/spilled in the box.
When the time comes for membership renewal I am going to cancel my subscription/account if this issue is not resolved to my best interest.

on 12/24/22 i purchased a tv from bj's on 1/1/2023 the same tv went on sale for 999.00 my original price i paid was $1107 plus tax for a total of$1,231 i called customer care and was informed that bj's would refund the difference that i must wait 6 business days to process my adjustment.i spoke with a maria and the case number generated was 6507273.

at 7:27 pm est i received an email stating that my request for the price difference would not be honored as i waited past 7 days however i spoke with bj's on 1/1/23 and 1/2/23 with a holiday christmas and the stores we're closed

i recieved erroneous information from bj's customer service as i wasn't told i must return to the store where i picked up the tv as it was purchased online for an in store pickup. to recieve a refund in price differece.

it took maria 16 days to work on my claim and blames it on me in her email

i did everything i could to resolve this via phone

I booked an air + hotel + airport transfer package on the BJ's travel website. Nowhere on the website does it indicate that the services provided are by a third-party agent (Price-Line). The airline portion of the package was cancelled a few hours before flight time. The airline did not offer an alternative that would have allowed me to get to the hotel in time. With no options available, I opted to cancel my booking. Later, after numerous attempts to call BJ's travel website to cancel the hotel reservation, I realized that the agents answering the phone are non-English speaking from outside the USA. They will say anything to get you off the phone. They continuously indicated that the hotel was non-responsive. I’m not sure why. I cancelled the booking because one party of the package did not honor their part. How do I get to the hotel in the Dominican Republic without an available flight? Why am I losing thousands of dollars for no fault of mine?

The fact that BJ's does not make this clear on their website that I will be held be responsible even if the vendor cancels a part of the package OR that the website is managed by a third party, I would have never booked my holiday on BJ's travel website if I had known this. This is clearly deceptive marketing policy! This should not have happened.

I lost money and my planned vacation!

I bought two boxsprings on December 30,2022. One of them was fine but the other one had the bottom lining ripped off. I had to rent a truck to get these items and I had to pay for gas and milage. I called the customer service number and got hung up on. Called again and they would put me on hold for a long time. When I spoke with somebody about it I was told to bring it back and I explain I had to rent a truck to get this to my home and I was not going to pay extra gas and milage. I was put on hold again and nobody came back to answer the phone. I don't have a staple gun to repair the lining so now I'm stuck with a damage boxspring. Not very good customer service at all. No apology or let's see what we can do to solve the issue. Horrible customer service I'm very disappointed.

On 1/09/23 I went shopping at the BJs at Midlothian Va. I had shop there before and was impress with all the inventory available. One of the items I purchased was Vit #[protected] Vit C for $25.99 and later I found at Costco (which is closer to where I live) for $11.99, almost 2 times the price. Now I realize you can charge any price you wish. However, this brings some concern to my mind about pick out an item and not comparing the price at others.

Garland Swartz

Card #[protected]

I have been to the store twice and communicated several times via email. The issue is still not resolved. All I need is the manufacturer for the Glendon sectional sofa UPC# 272726, as one of my handles broke. I also emailed [protected]@bjs.com several times and still no reply whatsoever. They’ve given me three wrong contacts so far.

Conf./Req.#’s 6481460 and #6526330

I went to the Bj's warehouse in Middleburg Heights, Ohio on Monday, January 9, 2023 at around 11 am to see if they would be willing to help with a charitable contribution to help a church organization defray costs to make 200 bagged lunches for the homeless. I went with the tax-exempt form from my church detailing what the contributions were being used for. The individual in charge never came to speak to me directly but instead told another employee via a walkie talkie that she could do nothing. If charitable contributions are no longer a company policy, that is fine, but I should have been told that by the person in charge directly.

I have tried, to no avail, to cancel my auto renewal with BJ's. This has happened for two years. I no longer live anywhere near a BJ's, yet they are forcing me to come in to cancel my auto renewal. This is an absolute scam. I have called several warehouses and they have told me that many people complain about this and they gave me another membership number to call: [protected]. This only put me into an virtual assistant, that kept telling me that my membership is set to renew. When I log in on line, it states that I am unable to cancel my or opt out of "BJ's Easy Renewal". I have not stepped foot inside of this store in over two years. At this point, I am forced to contact my credit card company and place a block so that this company is not allowed to charge my account. I called the number several times and finally spoke to a human, who was still, unable to assist me. He said that I must go into a store, go through self-checkout, and unclick the auto-renewal button! I am in shock that this fraud has been allowed

Samsung 65" tv purchased 05/20/2021 with 3 yr replacement warranty went black 12/23/20/2022. Waited until after Christmas holiday and contacted warranty service center. Since my 1st call, I have called six times and am always told the same thing. " Someone from repair dept. will contact me and come to my home." No one ever calls me! It is now 1/5/2023 and I still no progress. Warranty service phone # is [protected]. My request for service # is [protected]. My e-mail is [protected]@aol.com

Joe Marlen [protected]

1/2/23 I am a customer of BJ's in East Point Ga club# 152 Manager Paul Hill. Today, I made a return for a Christmas gift that I did not want but wanted to exchange. Transaction#3542

There were 2 ladies working behind the customer service counter. The elder woman helped a customer in front of me. The younger worker took her time to wait on me then proceeded with rude and quite disrespectful speech and body inflection as she sighed when I asked for a refund. Because the item was a gift from my spouse for X-mas , I didn't have his card but I did have the original sales receipt. I also made another purchase that I could have taken to Sam's and or Costco as I am a member at their clubs as well.

It appears that this young woman does not want to work with the public cashier#487809. This is not how customers who spend their money should be treated.

Respectfully,

Mrs. Nutt

[protected]

Today, 12/21/22 at the BJ's Store in Millsboro, DE, I went to the store primarily to purchase this weight bench unit that was part of the recent sales flyer that was in our mailbox. The savings of $25 instantly was valid 12/20/22-1/19/23. However, this store did not have any of these weight benches for sale and when I went up to the customer service desk to inquire, I was rudely advised they do not issue rain checks. Hence, I asked if they had any on order and I was told none. There was no caring of any manner on the part of the young man at the customer service desk about this situation. No offer to have some sent from another one of your stores to this location, nothing remotely like that. After having a recent ordeal a mere week or so ago with a supposedly free gift of 40 bottles of water after scratching off the back side only to go through the checkout process and then not be allowed to exit because the receipt was not valid "(not zeroed out)" per the attendant who tried to help at the self-serve customer checkout register. In my mind, this is 2 recent strikes against BJ's and a third one will constitute a cancelling of our membership forever going forward. If logistics were not a consideration for us, we would have loved to stay with Sam's Club where we were long term members in York, PA., or to have joined up with Costco who currently have no stores close to Millsboro. Fortunately, we do have access to a Walmart just a few miles further away than your Millsboro store although they do not sell gas there, but there are plenty of Royal Farm stations along the way that do at just a small amount above your pricing structure.

My dad and I were at the BJ’s location: 4701 O'Donnell St

Baltimore, MD 21224

United States on 12/19/22 around 11:30am today and as we were walking out after paying, a gentleman and an employee were in the way. My dad said excuse me once and no one moved. My dad said a little louder, hey excuse me and an older employee, maybe in her 60’s (she had blonde hair and a pink sweater on) put her hand up and in an aggressive tone and told my dad “hold on”.

That was such a rude experience. Had you had moved the FIRST time my father said excuse me, he wouldn’t have had to say it again. She glanced at my father the first time he said excuse me and did absolutely nothing. I don’t know about you, but I definitely don’t treat people like that. Her attitude was very rude. Some people don’t have all day or the energy (physically/medically) to wait for you to scoot over or finish your conversation.

I ordered a PS5 console bundle (game console with two controllers and the Grand Turismo game), and when the delivery was made today [protected]) I did not receive the controllers or the game (order #[protected]). When I talked to customer service, I was told my only two options were to send the console back or accept a 10% reimbursement. obviously the 10% reimbursement was out of the question as the game and controllers amounted to close to $190. Since I was given no other option, I accepted the option to send the unit back and was told I would be emailed a return label with an hour or two of the phone call. It has been over six hours and I still do not have a return label. I am very disappointed with how this has been handled - I feel that I should have been reimbursed the amount that I was missing so that I could replace the items myself without having to wait for the unit to be returned and then have order again and hope it would be right this time. I have only been a BJ's member for a few weeks and this has left a bad taste in my mouth as a first experience online ordering from BJ's. My BJ’s member number is #[protected].

I purchased a handheld video game system from BJ’s online. It arrived damaged, I purchased this item as a Christmas gift for my son. Reached out to customer device, it takes them 3 days to reply. To make matters worse you expect me to pay for shopping for a faulty product that came from your store. I would want at the very least a full refund, exchange or an explanation as to why customers have to through hoops of fire to get something done. Please help

Purchased an 85" Samsung tv on October 16, 2022, from the Hampton, VA location. On November 16th the tv was now priced $200 less I returned to customer service with my receipt which they gave the price refund but charged me yet ANOTHER 6% on the reduced price. Instead of getting a $200 refund along with a refund on taxes paid I received a $182.00 refund and then noticed on the original receipt I was charged tax on the original price instead of the sale price. The customer service lady Nina said "that's the way it is and you just have to accept it" I spoke with a manager, and he even said the tax DID NOT ADD UP somethings wrong with the way corporate has this programmed into the computer. My complaint is a tv costing 1499.99nplus the extended warranty of 99.99 plus a miscalculated 6% which came up slightly more than 6% were paid and now another 6% tax taken from a 200.00 reduced price

Today is the third same-day delivery I've had recently.

Orders have been received with incorrect items, missing items and 12-15 minute phone call times.

Website is verrrrry slow, cumbersome and has the propensity to provide questionable information in that it shows items available for in-store pickup but not home delivery and also changes ordered items from same-day delivery to in-store pick up.

I am 82 years old, handicapped and have no transportation so I rely on home delivery.

BJs always has been a great company to be a member of but this past year has seen a major in service and quality.

Unfortunately I can no longer trust BJs to provide good service, proper attention to my needs.

My membership is up fr renewal and I am not dispositioned to renew after so many years of membership.

On October 31, at approximately 3-4 pm I visited the North Dartmouth location. After completing my shopping, I was checking out and saw the sign at the register that said buy $150+ and get a free turkey. My total was about $146, so I asked a team member to suspend my transaction in order for me to puchase something else to make the $150 total. He did and I returned to the service desk afterwards to complete my transaction. I recieved the flyer today and see that it says the turkey is 11/1-11/10. My question is "am I still eligible for the free turkey?". The team members that I interacted with were well aware that I was looking to be eligible for the free turkey, yet none of them told me that it started on 11/1. I hope that my purchase qualifies for the free turkey.

Jeff Souza [protected]@comcast.net

I order a phillips 55 inch tv online i wanted it shipped because it wont fit in my car. that was on oct 19, 2022. after about a week of not hearing anything of when it would be delivered. i went on bjs site and it said they could not get a hold of me. i also could not find the supposedly phone call on my phone. i sent 4 hrs on the phone calling 3 different #s that bjs customer service in clay ny gave me and no one answers the phone. i called on oct 28th again this time the manager said he cant help me but would send an email to shipper. i got another # to call and some one finally answered the phone after being on hold for an hour. The women said she sent email to shipper to call me for a ship date to deliver the TV i 24 hrs. Well guess what never got a call. that was Nov 1st. today is Nov 3rd and still no call. i want my money back now. i will never order anything from them again.