Blemish-Free review: no product 706

MarieKP

You withheld $8000 of our commissions. This was enough money for us to purchase additional product and send out all outstanding orders. I noticed you did include this in your post.
Your disregard for your customers and the companies who work for you is disgraceful. You knew without our $8000 no customer could be delivered a kit. So you shut down all deliveries.

Charlene

I am totally getting screwed right now by Blemish Free and Klik and Pay! I purchased two kits on February 9th AND PAID FOR THEM and have not received anything. COUNTLESS emails and nothing back! I just received an email the other day from Charlene stating that I have to get my money back from Klik and Pay and then reorder my kits...Klik and Pay is saying that I need to get my money back from Blemish Free. As of right now I am out two kits and A LOT of money! Neither one of them at this point will work with me. Both companies are completely shady at this point. If I do not get my product I will be posting my WHOLE story (not just this brief synopsis) on this complaint board so often in hopes that no one will get screwed out of their money. If Charlene will send me THE PRODUCT I PURCHASED AND PAID FOR I will be happy to take this complaint off. If I do not receive it...I will tell the whole story documenting it with emails of what I am going through right now...I am sure my story will cost Blemish Free more money in the long run then just sending me the product I ORDERED AND PAID FOR!

I'm still waiting for an order since Feb. 18, 2011. That is about 2 months! 2 months? Really? I also should have known reading the same complaints. This lady Charlene is looking for a lawsuit. I sent an email yesterday so I do expect a response. How can you possibly run a business like this and feel good about yourself? Your business license should be revoked.

I will be emailing Charlene and I WILL be getting a full refund ASAP! You guys will end up on Inside Edition, 20/20 etc., and lose your business license or be arrested.

Dont deal with either of these people Klick and Pay and blemish free are both dishonest. I received emails from Charlene and 1 minute later an e-mail from Klick and Pay. Very suspicious. Probably workimg in together.

Cindy- I am also waiting for 2 kits that I purchased on Feb. 9. Klik and Pay states that Blemish Free has my money and won't refund me. Blemish Free won't send me my product or return my emails. I just sent one final email and if she doesn't respond to me I will be posting my story with Blemish Free on this website daily. I am also going to contact the BBB about Blemish Free. Charlene has 24 hours to do right by me or I will begin to do everything I can from allowing anyone else to get scammed. If Charlene is willing to send me my product I will delete these posts. I am not holding my breath. I think everyone that is getting scammed needs to continuously update their story on this website so anyone who Googles Blemish Free and sees the complaint website right under their website will read all of our posts and not order from them.

I have ordered from blemish-free a few years ago one time with no problem and liked the product . I even sent in before and after pictures so that I could get a free refill and they did do so. I really did not think I was going to have any problems this time when ordering.. I made a order for two refills on April 4th. I did receive one of them on Monday April 11th I opened the box thinking they were both there but there was just one refill. I emailed Charlene that same day telling her they only sent me one refill. someone else from the company emailed me back told me that refills are shipped out separately and told me to be patient. So I have tried to be patient and waited with them but there comes a point. I know that if it was really sent I would have had it by now and most likely around the same time not like a week apart that does not make since to me. My order was from the new processor PayPal I found out they just put it up on there website. I am very up set I found this complaints board and hearing about the others. I found it after I was no longer getting any more communication with the company about the rest of the product I paid for . I only got half of what I paid for but its better than what others have gotten back from what I see on here. But it is still stealing! And not right!

Dont order from Blemish Free They are a complete scam. If you manage to get your money back, do not order from them again through PayPal you will never get the product.

This company is a fraud. Below is the response I received from the payment service they used until recently:
Claim open on Wednesday, April 13th 2011 :
le 13/04/2011
I ordered 2 blemish free canisters (refills) from blemish-free.com on Janyuary 15, 2011 (my bank account was charged 160.00 on January 19, 2011) and I have not received the product yet. I have emailed blemish-free.com customer service twice (blemishfree@hushmail.com); I received an auto-response each time and no one followed up to contact me. It has been almost three months. Either give me my money back or send me the product. This company is perpetrating a fraud and should be shut down.
The resonse from KlikandPay:
Klik & Pay le 15/04/2011
Dear Mrs. Patricia
Klik & Pay is a trusty and serious well known Swiss secure payment gateway serving in excess of 5000 merchants all over the world, and you need to know about Blemish Free situation.
Blemish Free is using Klik & Pay services since 2006 and since earlier this year we had never faced any issue with them and always had good relationship. They got orders, Blemish Free got payment for it and the customers got the products they ordered. Everything was clear until this last month’s where the number of customers complaints for no delivery started to increase. Blemish Free gave us different stories to explain this situation and promise that everything should be cleared within some weeks. We have then stopped payment to Blemish Free and refunded all customers for which the merchant has not been paid by Klik & Pay due to complaint from customers or due to lack of information from Blemish free since March 1st.
Now Blemish Free changed from Klik & Pay to PayPal in order to try to get money and they owe us a lot of money. Klik & Pay has sent your money to Blemish free who is totally responsible of all this situation
Best regards
Klik&Pay

So Blemish-Free switched to PayPay thinking that they could get away with stealing customers money. DO NOT BUY FROM BLEMISH-FREE. They are frauds!

DO NOT BUY FROM BLEMISH FREE. YOU WILL NEVER RECEIVE YOUR PRODUCT

Blemish Free is a scam! I, too, purchased from Blemish Free the first week in January and by the end of March began contacting Charlene, as she is the only point of contact for the company. No response. Four emails later, with no response I went straight to Wells Fargo and reversed the charge and Wells Fargo began a case of fraud against Klik & Play. As soon as this case was presented to Klik & Play they contacted me and said that I better be aware of how serious these charges I was placing against them were. I responded by email stating that if I had received the product that they were given money for they would not be in this position. No response from them. As for you Charlene...you obviously read this forum and try to defend Blemish Free frequently. Why don't you try defending your company by running a reputable business that doesn't practice fraud. Stop blowing smoke up everyone's ### on this forum and start shipping out product you have received money for. You both (Klik & Play and Blemish Free) SUCK! And, another example of your poor business practices is airing your dirty laundry on this forum and asking customers to take sides.

Got my kit 2day, instructions are a bit hard to understand.. Ordered before with klikandpay and never got it.. Re ordered with paypal and got it 10 days later and got email to tell me it has shipped... Just hope it works now?

To our customers,

We have been in business for almost six years and have the number one product available to the consumer. We apologize to our customers. We were teamed with Klik and Pay for four years. Several months ago Klik and Pay did not give us a $8000 commission we were entitled to. This shut down all shipments. We have the kits but no money to ship the kits. We asked klik and Pay why they withheld our money and they never answered us.
During this time Charlene was receiving 150 emails a day. I is quite impossible for her to answer that many emails in detail. We thought we would wait until we resolved the situation before responding to everyone. Of course many people complained...We are sorry for this.
We now have teamed with PayPal and control the money and the kits.
How to get a kit in 7 days

Contact klik and Pay at customer@klikandpay.com and cancel your order. They will put your money back on your credit card. If they claim they sent your money to us its a lie. Contact your credit card company and dispute the charge. Tell them you ordered a kit and never received it. Your credit card company can get your money back.
If they have already cancelled your order then you can go directly to the blemish free website and order your kit. 7 day delivery is guaranteed. Send Charlene your name and your order number. Then we will delete your original order. You can then order again from our website at blemish-free.com. It will not cost you any more in fact our price is less in many cases. We now have our oun credit card processor and we control both the money and the kits. We can send you a kit right away.
If you have any questions contact Charlene at blemishfree@hushmail.com

I know this whole thing was over a year ago, but I am still upset with the way I was treated and the false statements Charlene and her “supervisor” William made on the comments board, but decided not to go further because I did finally receive my refund. Coming back to this complaints board I can see that people are still having problems and their business is still up and running. I would like to finally set the record straight by posting all of the emails and an analysis of what was said. If you would like to read my post and the responses they are on page 19 and 20. In addition, it was completely uncalled for of Charlene to mention my last name in her response, although it was a bit comical that she couldn’t figure out if it’s spelled n-o-i-a or n-o-l-a. Basically, persistence is necessary to get your money back.

Sent: Wednesday, December 09, 2009 1:58 AM
To: blemishfree@hushmail.com
Subject: blemish free questions
Hi, I ordered blemish free on November 30th and I still have not received it. I was looking at some reviews about this product and have decided to cancel my order. Please don't ask me to "just try it" I have made up my mind. If my order has not shipped out yet could you please cancel it, my transaction number is ******, if you need any other information just ask. If it has already shipped, can you please give me the return information so I can return it as soon as I get it. Some of the reviews about not receiving the package for a month bother me, as I will be leaving town for 10 days on the 20th of December. Packages get delivered to my doorstep, and I live in an apartment complex, so my package might be stolen. If the package arrives after I leave and by some miracle it is not stolen, I will most likely need an extension of the 30 day money back guarantee, which I assume is reasonable considering the package would be coming much later than expected. Again, if you could prevent the order from even shipping, that would be ideal.

I look forward to hearing from you soon,

Tiffany

Sent: Wed, December 9, 2009 8:00:33 AM
Subject: RE: blemish free questions
Hello Tiffany,

Your has been shipped. This is Christmas and we have a lot of orders which has delayed shipment. Your kit will come in the regular mail (mail box) I have not had time to notify all of our customers of their shipments.

Charlene

Wed, Dec 9, 2009 11:14:48 AM
Dear Valued Customer;
We sincerely appreciate your order. We had a backorder situation that finally cleared. Your kit shipped today December 7. Please accept our apologies for the delay. Please visit our on-line "instructions" page to familiarize your self with the treatment procedure.
http://www.blemish-free.com/instructions.html
Please use the on line instructions. They have been updated to include all the latest treatment techniques.
The brochure may be viewed on line also at,
http://www.blemish-free.com/Brochure.html
Charlene

Sent: Wednesday, December 09, 2009 3:47 PM
To: Charlene
Subject: Re: blemish free questions
Hi, can you please send me the information on how to return the product
Thanks,
Tiffany

Sent: Wed, December 9, 2009 4:04:01 PM
Subject: RE: blemish free questions
Tiffany,

You will have your kit in three days. Why do you want then to return it?

Charlene

Sent: Wednesday, December 09, 2009 5:32 PM
To: Justin
Subject: Re: blemish free questions
I want to return my kit! Just give me the information!

Sent: Wed, December 9, 2009 5:46:41 PM
Subject: RE: blemish free questions
OK. I have to tell you that anyone returning one of our kits is placed on the "Reject any order" list. You will not be able to order from us again.
Please return the kit to our rep in California

W. Bailey
5699 Kanan Rd. #405
Agoura Hills Ca 91301

Refunds can take 30 days.

Charlene

Sent: Wednesday, December 09, 2009 7:35 PM
To: Charlene
Subject: Re: blemish free questions
Thank you. I actually live really close to there. Can I go to the location to make sure they get the product and get my refund immediately? I would like to do that so I don't have to spend unnecessary money on shipping or worry about why my money has not been refunded yet when I live so close.
Thanks,
Tiffany

Sent: Wed, December 9, 2009 8:31:07 PM
Subject: RE: blemish free questions
Tiffany,

That address is a PO Box. You are welcome to drop off your kit if you like. I will submit your request for a refund when your kit is received. We will then instruct our credit card processor to issue a credit to your credit card. This process may take 30 days.

Charlene

Sent: Thu, December 10, 2009 8:59:33 AM
Subject: RE: blemish free questions
Tiffany,

We have a new program. Instead of returning the product we ask that you give the kit to one of your friends who has moles, freckles, skin tags, etc. Please give them my email address also and have them contact me when they receive your kit.
This promotes our product and reduces the time it takes for you to receive your refund.

Charlene

Sent: Thursday, December 10, 2009 2:12 PM
To: Charlene
Subject: Re: blemish free questions
Charlene,
I do not want to give one of my friends a product that does not have 100% satisfaction. I will return it the old-fashioned way
Tiffany

Sent: Thu, December 10, 2009 4:39:34 PM
Subject: RE: blemish free questions
Tiffany,

So this is the reason you want to return the kit? Let me explain. Ask any dermatologist, it is IMPOSSIBLE to have a 100% satisfaction rate. This is because about 2% of customers have a rare skin type that does not benefit from freeze therapy. Some of these customers treatments turn brown and some stay red for months, but they do heal. If their treatment turns brown we have a way of removing the brown skin cells. This is why we have all our customers test our product on their hips first to make sure they heal and blend properly. If they don't we refund their money.

Charlene

Sent: Tuesday, January 19, 2010 2:48 AM
To: Charlene
Subject: Re: blemish free questions
Charlene,

I returned this product over a month ago to the return address you gave me, and it is 20 minutes away from where I live so I know there were no shipping delays. I have not seen the money return to my account yet, and I was wondering what is causing the delay.

Thanks,
Tiffany

Sent: Thu, January 21, 2010 6:06:51 PM
Subject: RE: blemish free questions
Today I instructed Klik and Pay to refund to your credit card. Please allow two weeks for this to show on your statement. Charlene
Refunds / cancellations

Sent: Fri, March 5, 2010 1:33:20 PM
Subject: RE: blemish free questions
Tiffany,

It is impossible to have 100% satisfaction with freeze therapy. I told you this before. The return address on the kit does not accept parcels. Besides you are now out of the warrantee period.

Charlene

Sent: Friday, March 05, 2010 4:55 PM
To: Charlene
Subject: Re: blemish free questions
Ummmm... I got my refund over a month ago, thanks for the quick response...

Ok good. I forgot. You are among a small percentage of our customers who have a skin type that does not benefit from freeze therapy. We have over 6000 satisfied customers I am sure one of your friends will appreciate the gift.

Charlene

So in a nutshell, after ordering on Nov 30th on December 9th around 2am I emailed Charlene complaining that I had not received my package yet but would like to cancel my order anyways and to not ship it if it had not already been shipped. I also asked her to give me the return address in case it had already shipped, expressed my concern that the package would be delivered to my doorstep while on vacation, and asked for an extension of the 30 day guarantee. She replied back later that morning that my order had shipped, and only answered my question about where my package would be delivered, saying it would be delivered in the regular mailbox. (It was actually delivered to my doorstep, but luckily right before I left for vacation) Later that morning (December 9th) I received an email confirming that my package had been shipped TODAY December 7th. Not that it needs any clarification, but obviously they decided to ship my package that day (December 9th) after I had explicitly told them not to. After some hassling, I finally received the return address and shipped it back immediately, all before the 30 day return policy expired. I ended up not driving directly to the PO box which was nearby, although I wish I had. This goes against what Charlene and “William” said in their response to my complaint about me sending it to the wrong address. Charlene herself gave me the address, which was probably fake or changes frequently. Also adding to their discredit is the fact that I never received an email saying they never received my package but yet I was still refunded. The story of them not receiving my return was not made up until after I complained on the board. January 19th I emailed Charlene again because I had not yet been refunded the money. Once again, as soon as I complained, something was done and the money went back to my account, around the beginning of February. Over a month after that, I received some random, seemingly drunken emails from Charlene who apparently had forgotten everything that had happened and was repeating herself… weird. Seriously, don’t believe anything this woman says about complaining customers. She should go into politics, not internet scamming.

Internet scamming? We have been in business for over six years. We have the most effective product you can purchase.
Drunken emails...are you serious? You must be one of our competitors. Catch up if you can.
We were with Klik and Pay until they did not send us our commission of $8000. This shut us down..we had hits but could not ship them They did not care about their customers or us. They took our money...
We are now with PayPal. We now control the money and the kits. In the past three weeks we have shipped 138 kits within seven days of receiving the order.
So before you condemn a company for ANYTHING please investigate whats going on. I have place you on the no reorder list because of your slanderous comments.l
Go to a dermatologist...and pay big time

Charlene

tnoia,

We rely on our customers to treat themselves...Charlene is here to assist you...If you don't treat yourself properly you won't get the results desired.The product is the most effective product you can buy. If you don't want to work with us please don't post negative comments...

Charlene

Do not buy from Blemish Free . They are a scam.. The product does not work. You are being scammed. There are much better products that do work without the dangers. Charlene is a tardy nasty piece of work. Dont air your business problems for everyone to see. We do not believe you . You are ###.

I'm really scared because i used the product and now my skin is REALLY hurting, i can still feel the mole there it has not left. At first there was a blister but now it has gone... Here is what is left! Please help me. I have a bit of sudacream on it by the way, if you can see white stuff.

Has anyone ordered product from Blemish Free and gotten it in seven days like Charlene claims since they switched to PayPal?

@BJI I switched to paypal and got it within 7 to 10 days... Never got it with klikandpay or was refunded...

@ every-miller What products are better and do work without the danger? Can you tell me please, cause i have tried everything and nothin works... The verdict is still out on blemish free...

Charlène, in your post dated dated April 2008 you said Klik and pay would NEVER be associated with any company that was not 100 % legitimate ...
This is exactly what happened. We stopped our collaboration after so many years due to your non delivery since several monthes even when you received the founds. We did not keep money from you, we just refunded all last payments that we did not send to you.

Blemish-Free (Complaint Comment)
Posted: 2008-04-23 by Will [send email]
Reviews
partners Google, Yahoo and Klik and Pay would NEVER be associated with any company that was not 100% legitimate...

MarieKP

Klik and Pay withheld $8000 of our commissions and has not explained why. This shut us down. We had kit but no money to ship them. This upset a lot of people. We don't blame them.
We are now with PayPal and ship all orders with in seven days. This has been a difficult time for everyone. To our customers who ordered Blemish Free, please get a refund from Klik and Pay or dispute your purchase with your credit card company. Once you have your money you can purchase from us. We have delivered 174 kits of the last 174 orders we have received. You can purchase with confidence now.

Charlene

every-miller

We have been in business for over six years and have over 8000 satisfied customers. This is the most effective product you can buy. It uses freeze therapy just like a dermatologist uses. So for anyone to say our product does not work is like saying dermatologists have been scamming all their patients for over 20 years. Really.
People have to treat themselves. If they have problems with the treatment just write to me and I will assist you.
blemishfree@hushmail.com
I am amazed at some of the ridiculous posts. I have discovered that many customers don't read all the instructions. And most who complain never contacted me for help. Yet they run here to post negative comments.
Charlene

Charlene

Charlene, If your product works so well why are there 32 pages of mostly complaints about your company and your
product. My dermatologist freezes off any blemishes for nothing . We use medicare here in Australia
It costs me nothing. When I did order your product, it was because I had a waite to see the Dermatologist However with your Company I waited 4 months AND you also used my credit card twice unorthorized. Explain that. People are not interested in your arangements with Klikand Pay only in the service they receive. Which is nonexistent. Many people had have terrible troubles with your product. The instructions are unprofesional and not clear at all . I wrote you many emails and you did not answer any of them. I also use home products which work well with patience.

every-miller

Many people do not have Medicare. And they have to pay.
I have explained the late deliveries on this page. If we had received the $8000 we earned in commissions we could have shipped every order we had. We are slowly getting back to normal and working with those customers who paid for their kit but never received one.
During this period I was receiving 150 emails a day and could not answer them all.
There are many reasons for complaints. Some customers don't read all the instructions and do not apply the product correctly. Most just come here and post negative comments without ever contacting me! About 3% of all customers can't use freeze therapy and we refund their money. However, they post here that they were permanently scared for life. Of course they are not. Then when they heal they don't come back to this board and report their success.
We have over 8000 very satisfied customers and we expect some complaints...We are giving a lady a refund because she claimed her skin would not freeze...This is impossible but we are refunding anyway.
Charlene

I wanted to respond to the number of complaints. You have to consider we have been in business for seven years. That's four pages per year. And they are not all complaint. Many posts are from customers praising our product. When you consider the customer has to treat themselves, doesn't read all the instructions and does not contact me for assistance I am not surprised by this.

Charlene

Charlene, ,
I love your product, its the best thing ive ever used. Ive used it on other family members, , and they too are impressed.
I will keep ordering this product from you, because i believe in it and you have never let me down.
You sent me another refill when one bottle was faulty... no questions asked
When customs took my product...you sent me another, and both with NO CHARGE.
Thanks for all that you do for me.
Regards Deborah Voss

I wanted to comment on the number of complaints we have received. We have been in business for seven years. That's 4 1/2 pages per year. And those are not all complaints. Many are from customers praising our product. Many post and have never contacted me for assistance. some as me questions here and I respond here. Considering the customer must treat themselves, and many don't read all the instructions I am not surprised by these numbers. So its not fair to say all the comments are complaints.

Charlene

Charlene, You might be able to fool a few people and have others write good reviews for you . However what about the hundreds you have scammed out of their money. Also the emails you never bother to answer. You have not explained how you took unothorised money from my account and I have never received your product... Legit companies do not debit someones credit cards until the product has been sent. Your tardiness is appalling.

every-miller,
honestly you've posted on here 19 times, ... get over it, sick of reading your posts. So you have had a bad experience, such is life .

Every-miller

We never took any money from your account. Klik and Pay charged your credit card...
We have not scammed anyone out of their money...You need to be very careful. Liable law apply and I know who you are.

Charlene

Charlene, You took money out of my account illegally. You are a theif. You are the one who needs to be careful you tards theif. I am glad you know who I am you ###. Go for your life ###. I am not the only one you have scammed . I also noty the only one out to get you for your illegal scam.

Mind your own business vossey. It is non of your business how many time I have posted on this site . So you can read a wonder coming from the backwater you come from where everone is inbred. The rest of us laugh at you people. Can not imagine why you stick up for this ### when so many people have complained.

Every-miller,

You are rude and ill-informed. Your slanderous comments have been recorded. When you pushed the purchase button on our website you were then taken to Klik and Pays encrypted servers where you entered your credit card information. Klik and Pay charged your card and took your money. We are a website not a bank. We have no way of charging your credit card. We have no way of taking money from customers.
You can post all you want...I will not respond. You don't know what you're talking about. I have turned this over to our lawyer.

Charlene
I

Charlene, Turn it over to your lawyers. You are a joke. How many people have reported your company to the police, ACCC solicitors, barristors etc. Klik and Pay took the money out of my account at least twice at your instigation. They will attest to this. You are an illiterate cheap, tramp. Probably a hooker on the side . Anyway to obtain money without having to work for it. I will have a few people catching up with you. Can not waite to here from your lawyers.

Every=miller,
i have right to post on here as much as you, if its on here its everyones business., thats what this whole site is about.
Degrading people, and being outright mean is not.
A tramp, a hooker...! is this the only way you can feel good about yourself?
You must be a man, and with nothing better to do during the day

Miss Voss, You are a person who has nothing else to do but count other peoples posts. I you read the 32 pages of complaints you might - justmight understand what so many people are upset about. This company and the so called Charlene steal other peoples money. You obviously have no understanind of this. Why do you think there are so many pages of complaints? What I do with my day would be beyond your comprhension pet. Liars and evil prevails if good men do nothing. This you would probably not understand Poor dumb you.

Miss voss, You have obviously nothing better to do with your life but count other peoples posts. You obviously have no idea why there are 32 pages of complaints about this company. They are ### without any morals. Too hard for you to understand pet. Theives and liars will prevail if good men do nothing. That is probably beyond you as well. What I do during the day would be completely beyond you I am afraid so dont worry ab out it pet.

Miss Voss, You are obviously not bright enough to realize why thre are 32 pages of complaints about Blemiish Free and their product. Charlene is a theif and a liar - you just are not bright enough to understand this pet. What I do during my waking hours would be completely beyond you I would think, pet. Keep counting dear.