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BlueMountain.com

BlueMountain.com review: difficult to cancel auto renewal 7

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Author of the review
3:06 pm EDT
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

I finally found out how to unsubscribe from the auto system. Call [protected] and follow the auto system to new accounts. You get a real person and you can then unsubscribe.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

7 comments
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mclark305
Lebanon, US
Dec 23, 2009 9:30 am EST

I agree wholeheartedly with the complaint. Thank you for the tip. I finally reached a live person because of the information you provided. I will never use this service again. I am going to have to cancel my credit card. Blue MOuntain's website does NOT provide a method of removing credit card information from your account even after the subscription is cancelled. Their business practices are questionable at best.

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Izzydoesit
Los Angeles, US
May 15, 2014 9:43 pm EDT

They are still charging credit cards without the card owner's permission of May, 2014. I contacted the company via email and threatened to report them to the FTC and contact their parent company if they didn't immediately refund my money. This is fraud, plain and simple, and should not be tolerated from a corporation like American Greetings who owns Blue Mountain. I will never do business with them again and make sure I spread the word about their illegal practices.

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Izzydoesit
Los Angeles, US
May 15, 2014 9:47 pm EDT

Blue Mountain is still charging credit cards without the cardholder's permission as of May, 2014. I emailed them since I could not get through to anyone on the phone or via live chat, and threatened to complain to the FTC, their parent company, and post to every single consumer fraud website I could find if they didn't refund my money. This is fraud, plain and simple, and should not be tolerated, especially when it's perpetrated by a huge corporation like America Greetings. I will never do business with them again and advise you to stay away.

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LT LIG
US
Dec 23, 2017 1:06 pm EST

I have used BM egreetings since 2012. Such varied experiences for all e-greeting companies. Personally speaking I have had no problems with the company. I do not use Auto Renewal with anything on the Internet, to me that's just asking for Credit Card or PayPal problems.

What is your experience been like in [protected]?

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Delilahbeth
US
Aug 13, 2019 2:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Heart health has declined in recent years, have had several heart attacks and storkes in the past few years. I have had problems remembering passwords and the accounts. My major problem is with Microsoft. I have had problems with them and my passwords. My email with this account is delilahbeth111@gmail.com I reached my limit w them Thank you

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Richard JE Osborne
US
Aug 20, 2019 10:40 am EDT

Blue Mountain have been taking a monthly subscription from my credit card without authorisation since 2011. I am unable to access my account and all attempts to resolve the issue have been unsuccessful with the company. They must have taken in the region of 500 USD from my account that I would like to recover.

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LauraNJ
US
Apr 14, 2024 3:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The membership defaults to auto renewal yet the screen that allows you to deselect that flashes by and doesn't give you enough time to actually deselect auto renewal.

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  1. BlueMountain.com Contacts

  2. BlueMountain.com phone numbers
    +1 (888) 254-1450
    +1 (888) 254-1450
    Click up if you have successfully reached BlueMountain.com by calling +1 (888) 254-1450 phone number 0 0 users reported that they have successfully reached BlueMountain.com by calling +1 (888) 254-1450 phone number Click down if you have unsuccessfully reached BlueMountain.com by calling +1 (888) 254-1450 phone number 0 0 users reported that they have UNsuccessfully reached BlueMountain.com by calling +1 (888) 254-1450 phone number
  3. BlueMountain.com emails
  4. BlueMountain.com address
    One American Road, Cleveland, Ohio, 44144, United States
  5. BlueMountain.com social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
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