BlueMountain.com
Reviews and Complaints

Blue Mountain business practices are very sleazy. They offer "trial" memberships that convert to paid in 7 days without notifying you and are non-refundable. My husband signed up when he couldn't remember the password for our existing account. Now we have two accounts and blue mountain won't refund. Plus, they are absolutely imposssible to contact via phone and have an absolutely maddening phone tree. We've cancelled both memberships (no refunds, though) and won't use them again.

While trying to send a card at Blue Mountain I was sent to a page that looked like a log-in page but was actually a sign up for a "free trial membership". When I tried to back out and send the card again I was sent back to that page. I sent the card and have been trying all afternoon to cancel the "free trial membership".

It is not easy to cancel through Blue Mountain- you can only cancel by phone and their phone service is deliberately bad.

In trying figure out how to cancel this "membership" I learned that there is a class action suit pending against Blue Mountain because of this practice.

If you go to http://classactionblog.mdpcelaw.com/
and then on that site look up Blue Mountain you can find information about it.

Three years ago my wife signed up for BlueMountain.com and used their service once. In the mean time she forgot about them until last month when I discovered what was going on and we decided to cancel her subscription, except that you can't do it. You have to call a "membership support center, " which is anything but support, and mostly a tangled phone maze with no one to help you. To my relief, I thought, I noticed that the credit card they had on file had expired. Moreover, my wife's name on her CCN has changed as well as the billing address associated with the card. To my disgust and surprise, BlueMountain.com must have guessed the new expiration date from the old one and ran their greedy transaction anyway. Very, very sleazy. The whole website design and function reeks of rotten grandma honeypot. Stay away from them. They will leech money out of your account unless you cancel your credit card.

I signed up for BlueMountain.com one evening very late at night to send a card to my cousin who is ill. I searched for free cards and blue mountain came up. I went through all the decisions of selecting a card and provided my credit card info.

I realize that was MY mistake, but I was vulnerable, it was late at night, and I was upset about my cousin.

Then I figured, oh well, maybe I'll send some other cards and see if I like the service, and then I WROTE DOWN THE DATE MY TRIAL EXPIRED SO I WOULDN'T FORGET IT!

That date should have been today, March 2nd, and I planned to cancel when I arrived at work, but BlueMountain.com had already charged my account! They did not even give me the full day!

I tried contacting them and was subjected to THE MOST FRUSTRATING, CIRCULAR ON-LINE EXPERIENCE I HAVE EVER HAD. I tried the phone number and that did not work either...

I kept wondering how a compnay could make money on this. I am middle-aged; I figure young people don't use these kinds of cards (they know how to access the free ones). Old people don't use these, but maybe people like me, who have enough computer savvy to be dangerous, think they'll try it and then they get zapped!

Ironically, my cousin never received her card! So, I have now paid $30 for a card that was not even read!

During the trial period I did not use bluemountain at all, and I received no reminders or emails from them

I am going to try to get this charge removed from my account, but fortunately, I have a job and I cannot spend all my time on resolving this. I do pledge that if I am not successful, I will use the cards and write on every one that bluemountain.com is a terrible site and people should use one of the truly FREE sites that my husband since told me about.

I hope other people come forward and relates similar accounts so people will know NOT to do business with bluemountain.com!

It took me 45 minutes to send an email because everytime I tried to send it, I got a message back saying that I couldn't send a message with a URL, which my email DID NOT contain. I was unable to reach a live person on the phone and when I tried emailing them to ask about the problem, they canceled my membership, which I DID NOT request. I'd just signed up 2 weeks ago and would have lost my entire membership fee. I finally got on the American Greetings site (they own Blue Mountain) and after another 10 minutes there, finally got a real person. She finally told me how to get a live person at Blue Mountain - you must go through the New Membership option. She was very nice and accommodating and agreed their customer service stinks. Turns out the country name to which I was sending the email (where my friend is for work) is a banned name. It had nothing to do with a URL. Once my customer service rep told me that, I was able to send the card. they'd also automatically set my account up to be charged for annual renewals; I had never asked for that and I quickly canceled all renewals.

They continued to charge me after I canceled my service. As others have observed it's nearly impossible to communicate with then directly. So I'd like to share some hard won information- the contact information for their CEO:

Josef Mandelbaum
+1.216.252.7300
[protected]@ag.com

Chief Executive Officer, AmericanGreetings com

it was amazing how fast I got a response when I used this email address after failing attempts requesting assistance.

I signed up for the 14 day free trial subscription for Blue Mountain. I block cookies ordinarily, but to log-on I had to change my settings. I set it up to accept First Party cookies and Prompt for Third Party. There had to be something like 50+ Third Party cookies. So of course I want to cancel my subscription. Shock and awe the server doesn't recogonize my email address. How odd since it SENT ME LIKE 5 EMAILS! Now I can't cancel the subscription using their online form because the server says I don't exist. I bet they remember my credit card number though...
Interesting to note: The membership trial period is for Fourteen (14) days . It takes your credit card company Fifteen (15) days to cancel any charges.

I sent my son a Birthday Card on May 6th with a gift card for $25.00 . Blue Mountain had to receive authorization before they could send it out. The next day, May 7th, I got an email that all was checked and they would mail it out that day. He received it on May 8th. He saw it had a gift card and thought it was a scam and he deleted it. I'm writng you now about what do I do concerning this gift card. I'm Ethel M. Barr ([protected]@yahoo.com.) and I sent it to Robert Armbruster ([protected]@yahoo.com.) I'll wait for a reply from you on this matter. I must say I was hesitant about sending this through the email way, but decided to take a chance.
Sincerely,
Ethel M. Barr

They advertise free cards, which they have, then offer an upgrade 30 day trial period. I signed up, gave CC info, then sent a couple of cards. A couple of days later I called and cancelled (this is only option for canceling) received verbal confirmation but no confirmation code. Then I began getting bills from "Bill Me Later" saying I owed money to Blue Mountain. I refused to pay and told them I wasn't going to pay. I tried calling Blue Mountain to no avail. However there must be a huge problem with this because you are advised quite often as you navigate their phone system that "no refunds of charges for membership fees that have been made for Accra past trial period will be issued." I never was able to talk to a real person. bill Me Later representative gave me an "alternate contact number" from their system and advised me to try that number. Again I had a long navigation through Blue Mountains system to no avail. I took the precaution of canceling a second time to avoid further charges. My bill by this time had accrued to well over an absurd $120.
my belief is that this is a scam and Blue Mountain Ecards is making a small fortune along with Bill Me Later collection agency. My husband finally negotiated a lower amount to stop the harassing phone calls that were coming multiple times per day! Beware of Blue Mountain Ecards and Bill Me later

I signed up for a one week trial on a Saturday, 19 March. I found the selection of cards poor and could not find suitable cards on the two occasions that I tried to use the service. On Saturday, 26 March I went online to cancel my membership only to find that you cannot cancel the membership online. Instead one is directed to call their 800 number but that is only available 8AM-8PM Mon-Fri. So you can't cancel your membership over the weekend. I forgot to call on Monday and just remembered when I saw that my credit card had been charged. When I called, after navigating a horrible automated system, I finally spoke to a real person. But I was told that the charge is non-refundable. I tried to explain that it was physically impossible to cancel the membership on the day that I tried to do so. I asked to speak to a supervisor, was put on hold for about five minutes. CSR came back to say that no supervisor was available.

What kind of reputable company doing business online does not allow the customer to cancel the same way as they've signed up?

I signed for a free trial with intent of subscribing for a year, gave my paypal information, they have charged my card and now I have no access to the services of the cards...they say I am not in the system. I cannot access them through the 800 number no way to access an actual person the the help menu cuts you off...no email contact on the website...they make it impossible to cancel membership without charging. What's up with this company...

I have attempted to cancel for three years. I am tired of this.

i have been billed for a service i did not pick or choose. i was unaware of what went on until i receive my bank account statement. i have tried to contact blue mountain .com to inform them of their error and get my money back, you are not able to contact live person and automated system just keeps kicking you out...system. SOME ONE PLEASE HELP

In June I was billed $15.99 from Blue Mountain. I had ordered a couple of cards from Blue Mountain in 2009. Now in June, I am charged $15.99 for a membership fee. No notice or email-just the charge. When I called the above number to see what the charge was and/or to cancel, I was told "No refunds" I have an unwanted membership and I am unhappy. SCAM!
Shelley Smith
[protected]@gmail.com

I was charged without consent for a trial membership. I cannot find
any way to contact them. I was also charged more than I was
supposed to be charged.
The website will not allow me to go into the site to order an e-card. It tells me that my e-mail address does not exist.
I am very angry about this, and it makes people leery of using the
good websites.
It's really a shame they have to scam people, because they do have
a good website that I would have used.

I signed up for BlueMountain.com's 15-day free trial membership. After 5 days, I decided to cancel. I followed the cancellation link provided by BlueMountain, provided the necessary information, and cancelled the account. After 15 days, I was charged the annual membership fee of $15.99. The company does not provide helpful customer service and claims that "membership fees are nonrefundable" regardless of cancellation status. This company will rip you off. Do not sign up for anything unless you plan on paying the annual fee because they will not allow you to cancel and will not reimburse you.

I am not happy with the business practices of this company who has a practice of autonewing their members without notifying them. They use Bill Me Later and this company does not include information as to what you are being billed for when you receive a statement. I have researched the BBB and found the following information that I think is important for all consumers to read before using Blue Mountain and agreeing to their billing practices. I also urge you to file a BBB complaint if you are unhappy with this company's billing practices:

"The BBB has identified a pattern of complaints, in that most of the complaints concern difficulty in canceling memberships within the free trial period, or at the annual renewal date. The company had requested that memberships be canceled by phone, even though consumers signed up online. Many consumers report difficulty in reaching the company by phone to complete the cancelation process and are then subsequently billed for membership. The company has responded to some of these complaints by issuing refunds. In other cases, the company refused to issue refunds, stating that the cancelation request was made after the grace period.
In April 2009, the BBB contacted the company, seeking its cooperation in addressing the underlying cause of these complaints. The company informed the BBB on May 12, 2009 that it is working on procedures to simplify the cancelation process, indicating that some changes in its phone system have been made already and they anticipate that further changes will be in place by mid June 2009. The company states it implemented an online cancelation mechanism around July 2009.
However, as of January 2010, the BBB continues to receive complaints from consumers who allege difficulty with the company's cancelation process.

When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 364 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 364 complaint(s) closed in the last 36 months, 197 were closed in the last 12 months."

WHAT A RELIEF TO DISCOVER THAT I AM NOT ALONE IN MY DISAPPOINTMENT WITH THE SERVICE GIVEN TO ME BY BLUE MOUNTAIN CARDS.
IN THE BEGINNING OF THE MONTH OF APRIL I PLANNED AN EVENT AND USED BLUE MOUNTAIN TO ANNOUNCE THE DATE. ONE MONTH HAS PASSED AND I RECEIVED NO RESPONSE TO MY ANNOUNCEMENT . IN FACT, BLUE MOUNTAIN SENT ME NOTIFICATION THAT MY ANNOUNCEMENTS HAD NEVER BEEN OPENED. AFTER CONTACTING EVERY PERSON WHO SUPPOSEDLY HAD BEEN SENT THIS NOTICE I LEARNED THAT THEY HAD NEVER RECEIVED MY ANNOUNCEMENT.
I EXPECT THAT THE SERVICES THAT I PAY FOR TO BE RELIABLE.NOT ONLY HAVE I PAID FOR SERVICES NOT RENDERED, I HAVE AN EVENT TO WHICH NOBODY MAY BE ABLE TO ATTEND.
TO THE FOLKS AT BLUE MOUNTAIN...GET YOUR ACT TOGETHER

Beware of this company which does not conduct business legitimately. All of a sudden I noticed $2.99/month charges appearing on my credit card for Blue Mountain membership. This was never authorized and was still very difficult to cancel. After much effort they still refused to refund all charges and insisted on keeping $2.99 for the first month. I also ordered them to remove me from their mailing list which they agreed to do but to this day I'm still receiving weekly marketing mail. How this company can operate as they do within the letter of the law I'll never know. ### of the highest order and thieves by any legal definition I'm aware of.

Contacting Blue Mountain Cards Customer Service is almost impossible (by design I imagine).

I was getting charged $2.99/month for an account that was not active and I could not find a telephone number anywhere on the website and canceling the account with the online option was not working because I did not have an active account. I searched online for the phone number and got these ones:

[protected] (correct number)
[protected] (gets you to the same place)

Both of these numbers get you to an incredibly aggravating automated phone service that never directs you to a person and eventually hangs-up on you.

If you want to talk to a person:

1) call the [protected] number
2) in the first menu of options choose "new membership"

This will put you on hold to talk to a person. Wait. I repeat wait a long time and eventually you will get a person. They are very nice and in no way responsible for this corporate designed marketing system that encourages you to hang-up and give up. In fact the person on the phone is well aware of the problems with their customer service and will tell you exactly what I told you here for getting in touch with a person.

Good luck and be wary of Blue Mountain Cards.

They charge me for a Create & Print account that I do not use, now going on two years that I have paid for this account and not used it at all. Refuse to refund charge and when I finally got a human being they would not help me. Even when speaking to a manager, he would not help and told me I could write to the corporate address. I asked him if a human being would open the letter, read it, and respond to it and he would not commit to that happening.

Too bad, because I have used the ecard account for years and would like to have kept it. They would rather lose all of my business rather than make right on the fraudlent charges.