BMW / Bayerische Motoren Werke
Reviews and Complaints

Took my BMW 520 d 2007 into BMW Dick Lovett Ltd Bristol for routine service. They overfilled the engine oil and I returned the car to dealership to fix the problem. After checking this, the service advisor used the corporate bull line of "oil is at optimum" and pointed out to me that as my car was a revised model it was equipped with both electronic oil level sensor display in iDrive and manual dipstick. When I checked again myself both readings corresponded as "engine oil level too high!" which can potentially damage the engine as advised in BMW handbook. Contacted the dealership again to rectify the problem and check a new problem of possible engine bearing noise, on a car with approx. 52k on the clock. First the good news, they reduced the engine oil level, the bad news, engine timing chain permanently damaged as a result of loose timing chain tension-er and also possible damage to crankshaft. Because the car was out of the 3 year manufactures warranty, I was given a bill of approx. £3, 500.00, which I refused to pay on the grounds of me adhering to all BMW servicing requirements and the car having done less than 60k and only 4 years old. (After all this is supposed to be the "Ultimate Driving Machine!") After a while, I reluctantly agreed to pay approx. £1, 300.00 on condition the car was repaired in 3 days on advice and promise from the dealership themselves. Car repaired not in 3 days but over 2 weeks later and no apology from BMW or courtesy car given or goodwill to write off the bill. Would you believe it, they overfilled the engine oil again " ABSOLUTE COWBOYS! ".
It's worth pointing out that the service advisor asked me where I purchased the car, I replied truthfully from a BMW specialist auction. The BMW Dick Lovett deputy dealer principal said the dealership and BMW UK would not cover the approx. £1, 300.00 bill because of me buying the car at auction and not from within the dealership network. What is shocking is that the deputy dealer principal admitted to me, that they also buy BMW's from auctions to sell on their forecourts! " ONE RULE FOR THEM, ANOTHER RULE FOR US! ---- AVOID THESE COWBOYS LIKE THE PLAGUE! ---- BUY YOURSELF A KIA WITH 7 YEARS WARRANTY! ---- BMW SHOULD STAND FOR = BELOW MINIMUM WARRANTY! "

During the sales process of a BMW X3 2008 ($35, 000) BMW made a written quote stating that BMW will provide an dextended warrranty of the vehicle until 2016. They provided twoo documents to this effect (the quote and the options doc).
At contract signing time (after they received Bank Drafts for payment of the vehicle) the contract had been modified to show warranty only unitl 2014.
The condition to purchase this vehocel from the client side was precisely to have BMW warranty the vehicle until 2016.

The staff at BMW West Island behaved in an unethical and illegal manner contrary to BMW international standards for client satisfaction and relationship management.

Jose M Perez
[protected]
[protected]@gmail.com

Dear Dhiraj kumar singh,
We wish to congratulate you once again on this note, for being part of the 5 winners selected for the Annual Promo award.Your Email was selected through our electronic balloting system without the winner applying.The Bmw Promo Award Company felicitate with you and your family.This promotion was set-up to encourage the active users of the Internet, Bmw Promo Award Company.

I wish to formally anounce to you that you have successfully pass the requirements, statutory obligations, verifications, validations and satisfactory report Test conducted for all on line winners.

A winning cheque has been issued in your name by the BMW PROMO AWARD COMPANY . and also a certificate of prize claims will be sent along side your winnings cheque.

Our affiliated delivery company (CITY LINK COURIER SERVICE) department in which your winnings cheque of (2crore 12lakh) has been sent to for delivery to your residence.

Do contact the C.L.C.S company with the contact information below for further instructions on how to send the consignment to your location in
your country...Have it in mind that Bmw Promo Award Company already pald for the delivery of your winning parcel...

Please you should also send a copy of your winning verification form containing your winning details down to the courier company for reference and verification purpose.
===============================
CONTACT CITY LINK COURIER COMPANY
DESPATCH OFFICER: Mr. David Williams
COMPANY EMAIL: [protected]@hotmail.com
PHONE NUMBER: +[protected]
+[protected]
+[protected]
+[protected]
===================================
How ever you will have to fill and submit this form to Mr. David Williams
NAME:...
AGE:...
SEX:...
ADDRESS:...
PHONE:...
OCCUPATION:...
STATE...
COUNTRY:...

Its is Expected that you add your IDENTIFICATION NUMBERS {PARCEL/NUM/1010} as the subject of any correspondence with the courier company to ensure they respond in a timely manner.

Have it in mind that your won prize cannot be deducted from your winning amount, this is because the total amount has been insured to the real value .This is to protect winners and to avoid misappropriation of funds..

NOTE: SEND SCAN COPY OF YOUR ID PROOF ATTACH WITH YOUR DETAILS TO THE COURIER COMPANY; INTERNATIONAL PASSPORT, PAN CARD OR COLLEGE ID CARD AS PROOF OF OWNERSHIP.

Prize must be claimed no later than 7 days from date of Draw Notification after the Draw date in which Prize has won. Any prize not claimed within this period will be forfeited.
Once again Congratulation on behalf of Staff's and member's of the British, BMW AWARD PROMOTION Board 2012.

Best Regards,
Mr. Harry Smith
+[protected]
(Events Manager)
Payment and Release Order Dept

We bought a new bmw 325i, id no: wbawn310x0py99286, in november 2007, from bmw dealer, bavaria, baneasa, bucuresti.
Our bmw was submitted up to now to three periodic technical revisions to bavaria service and we have right according to purchasing contract to submit the car for revisions up to five years, free of charge.
All three times we were assured that the car is working perfectly.
After only 5, 000km since the last third technical revision, with a total of 40, 000km on board, we found a noise on engine and an abnormal running of engine.
Immediately we brought the car to bavaria service.
When they received the car informed us that is good they got it, because they will replace free of charge all injectors, as a decision of bmw group, (The existing injectors being not suitable for the engines).
After a period of about one month, we were informed that one piston is defect and for this, they will replace the engine with a new one.
On 19 january we were informed by bavaria service that we should support half of the cost of replacement.

i bought a used BMW 328 last year with a certified warranty. The ty rods went out recently and they are refusing to fix, saying this is a 'wear item;' like brakes or tires. I have never heard of ty rods going out on a car that has less that 50k miles.

I have received a massage from bmw automobile company that company are giving a prize of one million british pound to me.
The massage ia follow as: the bmw automobile company, congratulate you as one of our ten (10) star
Prize
Winner in our 2011 end of year international awareness promotion (iap) held in ireland uk.

Our reference: bmw 2011/18513-10.
Our batch: 24/00529/bmw

dear lucky winner,This is to inform you that you have won a brand new laptop with cash prize of & pound;1, 000, 000.00gbp. (one million great british pounds) for the bmw end of year lottery promotion which is organized by bmw automobile company, your email was selected by the microsoft corporation which always supplied this company with fifty thousand email addresses
Of active internet users yearly, and your email address was submitted as one of the active internet users for the year 2011. after email address are been submitted to us for the random selection by microsoft corporation, we only select ten people as our winners, through electronic balloting system without the winner applying.
these are your identification numbers:

Ticket number: [protected]/2020
Serial number: bmwp/[protected]
Lucky numbers: 7/4/11/58/01/30

Contact person:

Dr, terry leahy.
(fund manager)
E-mail: [protected]@live.com,
Contact him, with your, serial no:
Bmwp/[protected] / lucky no: 7/4/11/58/01/30/
Ticket no: [protected]/2020

Verification and funds release form

1. full names: ____________________________

2. address: ___________________________

3. sex: _______________

4. age: ________

5. marital status: __________________

6. occupation: _______________________

7. e-mail address: ______________________

8. telephone number: _________

9. mobile number_____________________

10. any identification (driving license/passport) __________

11. amount won: ____________________

12. winners state: ________________________

13. winners country______________

I want to congratulate you in advance and please do not forget to help the poor in the society when bmw automobile company makes you a beneficiary of their world of wealth.

Yours faithfully,

Dr, terry leahy
For the chief executive (ceo) ,
[protected]
bmw automobile company london, united kingdom.

Asked United BMW to install a suspension upgrade kit on a new 2011 BMW.

United BMW only installed half of the parts. The parts they did install were installed incorrectly. They rounded-off a few bolts. A four wheel alignment performed as part of the installation was massively hosed up.

United BMW said that they sold me a different suspension that did only contain half of the parts, but cost the same amount of money.

The service invoice cited the BMW part number of a product United BMW advertised prominently featuring the missing parts.

United BMW asked for another $1, 500 to complete the suspension upgrade with all the required parts.

United BMW insisted the four wheel alignment was done correctly even though toe-out was massively out of spec on all four wheels, and there was a .5 degree difference in camber between the two rear wheels.

United BMW billed me ten hours labor to hose up my suspension. A local tire store did the same work and only billed me four hours labor, 2.5 times less.

By the way, check out prestoreviews dot com. PrestoReviews is a company that creates fake positive reviews for auto dealerships (*cough*CAEEDUCKETT4606 et al*/cough).

Bmw 5 series 2011 misting problems, ac problems, steering problems
The new 5 series 2011 model has problems with economy as well as misting up at times at start up. Rear ac problems, freezing air from rear central vent, bmw says this is normal for the 5 series. Do not trust the reviews for this vehicle. Dealers do not mention inherent problems. The new 2011 5 series is a huge disappointment, and definitly not recommended.

i have got a msg. from -[protected]. i was asked that i have won 850000 pounds and for send ur details to [protected]@live.com via email.i do so.then i waz asked to send identity proof also.i have given that without thinking. now i m afraid .i wnt to know is this is true?

I drove many miles round trip to see a car advertised on their website and on an online cars for sale site. My email confirmed my appointment with the internet manager but when I got there the car was sold. I went online to check them out and saw that they have done this before. Best of all BMW USA lets them get away with this.

How would you feel after driving 2 hours and the advertised car is not there ? What a scam -lure people to dealership by adveritsing cars that are already sold.

Great job in protecting consumers BMW USA

Bmw india

Hi,

Please be patient in reading this email from an aggrieved loyal, hence taken for granted customer.

due to pathetic, deplorable and shocking product quality, I had to face end number of problems which seems has no end!

i have purchased bmw 320d high line monaco blue color bearing chassis no vk61166 on 25/03/2010 from navnit motors mumbai & I must say that my horrifying experience starts herewith and seems it was the worst decision of my life.

i had to go through tremendous agony and pain in getting my new bmw serviced in the very first week of its purchase, truly unbelievable.

set of problems start from here -

surprise # 1 & ndash; after 3 days of purchase, I get a message on the mid, stating lhs tail lamp failure. I went ahead and showed it to the service station and asked them for an explanation on how a failure can occur in a brand new bmw, reply received was unexpected and unacceptable as they had no clue and stringently replied that it’s an electronic failure, and cannot do anything about it.

surprise # 2 - when I told them to get it fixed, they replied very abruptly that the stock for lhs tail lamp is not in and need to wait for 15 days, when asked for reason on non-availability, no proper response received.

surprise # 3 - after that on 14/04/2010 they call me up to get it replaced, which I got it done and thought this was the end of my troubles, but I was wrong.

surprise # 4 & ndash; the very next day the rhs rear light stops working, and I follow the same above procedure to get the same replaced.

surprise # 5 & ndash; a week later to all this troubles, I get my rc card & to my horror, I read that my bmw car is sept 2010 manufacture, which means that I was sold a 6 months old manufactured car by navnit motors.

surprise # 6 & ndash; I still somehow manage to anguish my pain and the feeling of being cheated & fooled by bmw india, but soon another problem occurs, suddenly the horn stops working while doing my regular highway stints & when I call the dealer, they say that they don’t have the spare part available & will take 2 weeks to get it fixed.

i not only risked my life but also risked the life's of the occupants of the car by maintaining the speed limit on indian highways to avoid any mishaps & you people talk about safety in your promotions programs and advertisements.

surprise # 7 & ndash; the car paint has started fading & I must say that my hyundai car looks much more new then this bmw car. When asked for this to the advisor at navnit, he replies me in a very funny manner that the car paint thickness in bmw is less as compared to other cars, is it true?

i must say that I have completely lost the trust in this brand now as for each and every thing I have to wait for 2 weeks, even like a small thing like horn, makes my anger grow on a much faster pace in choosing this brand.

so let me just remind you that within 6 months of me purchasing a brand new bmw 320d from navnit motor's - mumbai and my car has already been to the workshop 3 times due to some or the other technical faults from manufacturers end.

do you think this is justice to my hard earned money, my feelings attached to this car and all the mental & physical harassment of taking the car & getting issues fixed at the service station?

i think it’s a stupidity on my end in trusting a brand like bmw by not checking the manufacturing date before taking the car delivery, which makes me feel cheated now!

Isn’t it an insult to my brand new bmw to be driven without the lhs tail light / rhs / horn / color fade issues which still stands unanswered?

i have been cheated by the most trustworthy, globaly reputed & relaible bmw company for provisioning such a defectful product to their end users.

The only positive thing that has come out from this entire horrific experience is that the sales staff at navnit bmw has been very courteous and have always addressed my problem before during and after sales.

Please advice me how you address this concern.

—
Thanking you,

Regards,

marmik. K. Mehta
Managing director
Sound buildcare pvt ltd
[protected]

I bought the 316 coupe from bmw in egypt, before i reach 50, 000 kms
I found an engine fault error, they changed vanose & solonoids, then
The error disappeared but the car contined to suffer
From power loss & instability in the engine, they changed what we call in arabic"mobina" all 4 parts, & still problem existed,
Then i changed the fuel injectors, the car improved,
But i still suffer from rpm fluctuations at low speeds as if the engine
Will stop, i wonder how come the car ahowed all these faults & changed all these parts so soon & i wonder how come bmw produces such poor quality car..the car is 2008 model & i'm tired from all the continious visits to the service center, i want my car fixed & i want to enjoy the famous bmw quality which till now i couldnt experience, thanks

Dear sirs

I bought a bmw 530 2009 chassis no (.. ) with a 5 years service contract from abu dhabi motors company, on sunday june 13 2011, the engine refused to start with a battery alert icon on the dashboard, I send the car the next day to the dealer and I was very disappointed by the treatment I received by the bmw representative, they are rude and very arrogant, they told me it will take more than a week to replace the battery and they will start working on it next sunday or monday!, because the have a lot of cars waiting to be repaired..In the same day the guys called me and said you forgot the hazards lights on for 12 hours and that will void the warranty ! I told him this is not true but he insisted on me paying 2400 aed (Aed 2, 365.47) for a battery replacement.. I wonder how a big company like bmw would allow things like this to happen, now i'm considering taking the car without any fix and replace the battery outside. And to be honest i'm also considering to sell my car.

Dear team,
My name is ahmed al adham and I just bought a used bmw e90 car model 2007 and I am the 2nd owner of this car, but since the first owner of the car and there is a usual problem with the car doors lock, and when I contacted the service center in egypt they confirmed that this is a dead lock error on the vechial computer and need to replace the local machines in the 4 doors, and from the history log I can see it is a common issue with this car so they offer from the begining 3 years warranty on the car as a compensation but still the lock issue outstanding, moreover the 3 years waranty ended last year and I am still stuck with a dead lock problem with the doors, kindly advise as this is my first bmw car I own and my first experiance with the car which really makes me unhappy with the car.

Thanks
Ahmed al adham
Cairo-egypt
[protected]@gmail.com
002 [protected]

Dear / bmw

Greetings

I bought anew bmw 7 serial model 2007 from riyadh, within the first three years I have noticed unformal sound in engine, I urgently toke the car to the egency where they found that the oil becam greasy, that happened because in the indication in car shows the the oil have be changed after 35000 km, the cylinders have been effected, and my car kept in egency for 47 days waitting for spare part, within this time they refused to gave me a replacement car for this period, I was following with them in dialy basis, which forced me to pay around 8000 sr for renting acar during this period, where this is agency mistake, which caused my car engine to be opened that effected the price of the car in saudi arabia, in the same time I have paid around 12000 sr for extension warranty which will cover 5 years maintenance or 100000km and this is still valid.
The second bad experience with bmw is happed when I have seen an alarm (airbag function error) I immediately got appointement for fixing this faults which was happened many time before, just three days after this alarm happened the two air bag infront blowout without any accident, I parked the car in egency garage before 40 days for the bmw in german to investigate, they have sent two reports the last report said there was a crash under the car and the extension warranty will not coverd, which wasnot the reason as this may happened when the car lifted in tow truck, within the 40 days I have paid 7800sr renting a car, I seek your support as I had bad experience with my bmw and that was not my expected, I think bmw should covered this faults as I have extension warranty and the airbags blow out without any accident, my car licence is (أ ن هـ 7878) , chas no ds9023.

Regards
Mohammed ahmed al majed
Network integration
Network operation
Tel. :+[protected]
Mob. :+966 [protected]
Fax. :+[protected]
E-mail1 : [protected]@stc.com. Sa

This is to state that i j a dos ramos, am very dissatified with what took place yesturday, i fell that this branch has no right in which to treat its customers the way that it treated me yesturday. On the 3 rd of may i ook my bmw 650 n for a service, and collected it yesturday, i left the branch at about jusy on 12 h00, have a look at the log book. I then drove out the branch and wen in the direction of fourways, only to relise that something was not right, with this car, it seamed to be get pulled back like i was applying brakes, i had my brother inlaw in front of me as we had to be at an appointment at fourways mall at 12h30, inwhich i told him to drive it further as it felt very wierd. When he did this, he new straight away that it must be the brakes or hand brake that must of been set to tightly, and in which he then left back to randfontein as i had phioned the branch and had asked them to please come out to me as there was a problem and i also had to collect my son in krugersdorp at 13h45, and that he been very young and alone would not be good, and that was a very clear message from me, you dont let your child waight for you as you know that in todays life things are not great at all. Any how they said they leaving straightaway. And i waited. Every time i called they were going to leave and they had left but no one came, i also placed an order with a lady in the front at sales mrs vanisha pillay, for a 120d full house and we hve been busy with this deal for the last two days, whom after waiting for one and a half hours, only 5 kms away from them, then called her and told her what had happened, she could not believe this nd tried to assit, i then took it on my own to drive to the nearest bmw wich was about 1 km away romwhere i was stoped, as i was in diastraights, and where they then had a look at the car and saw that the brakes were indeed se to much this was at cedar isle auto. When i asked the workshop manager at club motors to please help me, i got a very bad answer that how could that be, and that i should wait as he is now going to drive another client around first, you know what, i dont think that that is proffessional at all, and when i left cedar isle auto, the car was finr, a little bit futher on my way to randfontein it did the same so i think that some thing is propperbly not right there i actually think that the brake disk must be shot as when i looked at them when this happened it wast red hot it was white hot they must fix this, please dont hesitate to call me, mrs vanisha pillay is i fell an assit to bmw, i have had many bmw cars bought through you you can have a look, ive bought, 323 a m 3 a x 5 and 650
[protected]. [protected]

Without prejudice"
Dear editor/s/motor ombudsman
I have been a bmw driver for the last 20 years, having driven and owned about 45 bmws. i have been fortunate enough to have owned most of the models from the 3, 5, 7, z and x5 models.
Of all the models, I have been in particular really impressed with the 5 series models, having owned 6 of them, these cars were mind blowing and were workhorses of note, some with mileages as high as 350 000km still running strong on the original engine.
Of the six 5 series models I owned, I only spend around r2500, 00 changing wheel bearings on the one, of course not to mention the usual services and wear and tear.
In 2006 I purchased a bmw 530d. the car was priced at r380000.00 and had 60000
Or so km on the clock and was an approved bmw car from auto umhlanga.
Soon after delivery, the car picked up rattles and squeaks which became very unbearable. I contacted the
Dealership but was obviously given the run around as they had already been paid and really didnt give a damn
About me.
So after some two months bmw customer care had the official complaint of the problem.
A senior technician from the head office was sent down to durban to look at the car.. the report was clean but they could not seem
To figure out the rattles and so the story went on and the car, a premium 5 series bmw, just parked in the garage and was hardly used as I was to embarrassed to even take family or friends in it.
Then it seemed to be more in the bmw workshop having problems ranging from active steering wheels, to clutch at 80000km and propshaft problems.
The car also had a mechanical breakdown in swaziland where some pulleys had collapsed and had to be
Replaced. this left me stranded in swaziland with my nine year old son.
Around march 2009, I was driving to durban and the car had a total electronic failure and shut down on the freeway just outside durban.
The electronic failure put the car in a lock mode causing suspension collapse, steering wheel deactivation, odometer shut down and
More. fortunately I am an experienced driver and the car is a manual so I kept very calm, pressed the clutch in and tried to restart using the kick start method which worked and I quicky brought the car back to controll although everything had shut down. I managed to drive the car back home with no instruments working, suspension collapse and no lights.
It was a hell ride, but I had no option as my life was endangered if I just sat on the freeway waiting for help.
This incident was reported to bmw customer care. at this stage the car had around 94000km just out of motor plan with time.
I was asked take the car to bmw in pietermaritzburg, and was to be re-embursed for all towing costs which I never received.
So the car was diagnosed at smg bmw, and found water had been entering the car and was pooling in the tyre well
in the boot, which housed electronic modules.
These models were eroded as they had been floating in water for some time and there was no problem with the
Rubber seals on the boot lid.
so where did and how did the water get
Into a premium 5 series bmw worth half a million rands. so bmw paid for the parts replaced at their costs.
This raises questions: why did bmw pay for the replacement of these parts.

So I went on investigating this problem, as of concern to the public road users and other bmw drivers, and have discovered from bmw technicians that this car does have a history of this problem and bmw is aware of such problem but it has never been released to the public and these cars never called back. apparently these electronic modules have never been properly insulated at time of manufacture and the buck simply passed on to the motor plan. I could have killed myself, my family and innocent road users as this car switched of and locked on a freeway.
around september 2010 this car had an engine failure. at just over 100000km, and rated the best diesel engine in the world
apparently a swirlflap on the cylinder head broke and entered the engine causing damage, some r160 000.00 damage.

yet again bmw wants to pay half the cost of repairs which seems so so strange. this car was parked at smg dealership in pietermaritzburg while futile ongoing negotiations with bmw took place.
In the interim, I have beeen paying the monthly installement and insurance of approx. r7500 p/m and car hire costs.

Finally in march 2011, bmw agreed to pay 80%of engine cost, and I had to refinance the shortfall of r30 000.. once again incurring more expenses... not forgetting the ongoing car hire costs.
Last week, the very same bmw530d, swtiched off on the highway again, with no controls working. even the hazzard lights were not functioning.
The car was towed at my costs to cedar isle auto, upon inspection, the car has water on the inside. water seems to be leaking into the car from the engine compartment, and settling near the driver side pedals.

We are once again suffering damages, we have not been compensated in any way for costs incurred as a result of this defective car.
I want to be compensated and this motor vehichle must be replaced by bmw.
Bmw contact: lawrence titus.

Having done only 35000km or so in 4 years for a car that I paid some r600000 for with
Finance charges, leaves me with a spend of r17000, per k/m... wow that should go on the world book of record.
...

Without Prejudice"
Dear Editor/s/motor ombudsman
I have been a BMW driver for the last 20 years, having driven and owned about 45 BMWs .I have been fortunate enough to have owned most of the models from the 3, 5, 7, z and x5 models.
Of all the models, I have been in particular really impressed with the 5 series models, having owned 6 of them, these cars were mind blowing and were workhorses of note, some with mileages as high as 350 000km still running strong on the original engine.
Of the six 5 series models I owned, I only spend around R2500, 00 changing wheel bearings on the one, of course not to mention the usual services and wear and tear .
In 2006 I purchased a BMW 530D .The car was priced at R380000.00 and had 60000
or so km on the clock and was an approved BMW car from Auto Umhlanga.
Soon after delivery, the car picked up rattles and squeaks which became very unbearable. I contacted the
dealership but was obviously given the run around as they had already been paid and really didnt give a damn
about me .
So after some two months BMW customer care had the official complaint of the problem.
A senior technician from the Head office was sent down to Durban to look at the car.. The report was clean but they could not seem
to figure out the rattles and so the story went on and the car, a PREMIUM 5 SERIES BMW, just parked in the garage and was hardly used as I was to embarrassed to even take family or friends in it.
Then it seemed to be more in the BMW workshop having problems ranging from active steering wheels, to clutch at 80000km and propshaft problems.
The car also had a mechanical breakdown in Swaziland where some pulleys had collapsed and had to be
replaced . This left me stranded in Swaziland with my nine year old son.
Around March 2009, I was driving to Durban and the car had a total electronic failure and shut down on the freeway just outside Durban.
The electronic failure put the car in a lock mode causing suspension collapse, steering wheel deactivation, odometer shut down and
more.Fortunately I am an experienced driver and the car is a manual so I kept very calm, pressed the clutch in and tried to restart using the kick start method which worked and I quicky brought the car back to controll although everything had shut down. I managed to drive the car back home with no instruments working, suspension collapse and no lights.
It was a hell ride, but I had no option as my life was endangered if I just sat on the freeway waiting for help.
This incident was reported to BMW customer care. At this stage the car had around 94000km just out of motor plan with time.
I was asked take the car to BMW in Pietermaritzburg, and was to be re-embursed for all towing costs which I never received.
So the car was diagnosed at SMG BMW, and found water had been entering the car and was pooling in the tyre well
in the boot, which HOUSED ELECTRONIC MODULES .
These models were eroded as they had been floating in water for some time and there was no problem with the
rubber seals on the boot lid.
SO WHERE DID AND HOW DID THE WATER GET
INTO A PREMIUM 5 SERIES BMW WORTH HALF A MILLION RANDS. So BMW paid for the parts replaced at their costs.
This raises questions: why did bmw pay for the replacement of these parts.

So I went on investigating this problem, as of concern to the public road users and other BMW drivers, and have discovered from BMW technicians that this car does have a history of this problem and BMW is aware of such problem but it has never been released to the Public and these cars never called back . Apparently these electronic modules have never been properly insulated at time of manufacture and the buck simply passed on to the Motor Plan . I could have killed myself, my family and innocent road users as this car switched of and locked on a freeway.
Around September 2010 this car had an engine failure. At just over 100000km, and rated the best diesel engine in the world
Apparently a swirlflap on the cylinder head broke and entered the engine causing damage, some R160 000.00 damage.

Yet again BMW wants to pay half the cost of repairs which seems so so strange. This car was parked at Smg dealership in Pietermaritzburg while futile ongoing negotiations with Bmw took place.
In the interim, i have beeen paying the monthly installement and insurance of approx. R7500 p/m and car hire costs .

Finally in March 2011, BMW agreed to pay 80%of engine cost, and I had to refinance the shortfall of R30 000..once again incurring more expenses...not forgetting the ongoing car hire costs.
Last week, the very same bmw530D, swtiched off on the highway again, with no controls working. Even the hazzard lights were not functioning.
The car was towed at my costs to Cedar Isle auto, Upon inspection, the car has water on the inside. Water seems to be leaking into the car from the engine compartment, and settling near the driver side pedals.

We are once again suffering damages, we have not been compensated in ANY way for costs incurred as a result of this defective car.
I want to be compensated and this motor vehichle must be replaced by BMW.
Bmw contact: Lawrence Titus.

Having done only 35000km or so in 4 years for a car that I paid some R600000 for with
finance charges, leaves me with a spend of R17000, per k/m...wow that should go on the world book of record.
...

NAMRITHA SIVSANKER

I bought a used bmw x3 from a dealership and it had the manufacturer 100, 000 mile cpo. I took the car into classic bmw after detecting a leak in the car. The leak was determined to be coming from the transmission cooler line. This line is an integral component of the transmission and it should be covered under the cpo but the dealer advised that it was not covered as it is "hose". The "line" is solid metal pipe about two foot long and is in no way a wear and tear item, an upkeep item or a "hose" as the definition of hose per webster includes the fact that it bends. I contacted bmw of north america and they claimed this is an issue for the dealer.. The dealer told me to complain to bmw north america as they determined it was a "hose". I called bmw north america again and they said dealer made the call. There is no means to get this worked out as each bmw entity point fingers and meanwhile i'm out $1000 for parts labor and rental car. Don't buy bmw products thinking major components are covered under warranty as they find loopholes to not cover repairs under cpo warranty program.