BMW / Bayerische Motoren Werke
Reviews and Complaints

Hi, Please view emails that I have discussed below with BMW "Top being the latest and below being the first email sent" I have not gotten satisfaction till date as I have taken my vehicle in for the 4th time at BMW Service Centre. Please assist

From: Dalven Maistry - Business Connexion
Sent: Thursday, September 26, 2013 11:26 AM
To: 'Kenny.[protected]@partner.bmw.co.za'; Lawrence.[protected]@partner.bmw.co.za; kobus.[protected]@bmwdealer.co.za
Cc: deven.[protected]@bmwdealer.co.za; sagaree.[protected]@bmwdealer.co.za
Subject: RE: Terrible Service BMW Auto Umlanga ( Responce required)

To whom this may concern,

It is either something wrong with you guys or you guys do not read email. I am absolutely discussed with the customer service I am receiving.

I mentioned that the fault on the vehicle occurred before the warranty can end on the vehicle. An email was sent to Sagaree at sagaree.[protected]@bmwdealer.co.za, when the vehicle was still under warranty and if you confirm with Sagaree her emails crashed in the past, you should have an Achieve system to back date emails…………. these errors where reported before warranty could end and Auto Umhlanga confirmed this will still be covered even if Warranty ends.

Is this how BMW works, where every agent that finds a rust spot, stats industrial fall outs, So if they are industrial fall outs why is the spots inside the door(Drivers side next to speaker) Will I open the door and someone is welding above, how can that get inside the vehicle. You people need to start taking this seriously and not taking Auto Umhlanga’s word “Industrial Fall outs”.

This is always a case when you take a vehicle in for a service, You cannot find the fault.

This is the 4th time my vehicle went in and only now the oil light goes off. I still cannot park my vehicle on a incline, the vehicle still rolls.( Next will be the 5th time in one month to take my vehicle in)
When testing the suspension why do they not put someone in the rear off the vehicle to experience what the customer is stating.

If I do not get confirmation that this will be sorted out and continue to be manipulated in this manner I will be taking this further.

Kind Regards

Dalven Maistry
Customer Engineer
GSMC KZN
T +[protected] [Ext: 9703]
Wbcx.mobi / www.bcx.co.za

This email and its contents are subject to the Business Connexion (Pty) Ltd. Email legal notice http://www.bcx.co.za/disclaimer.htm

From: Kenny.[protected]@partner.bmw.co.za [mailto:Kenny.[protected]@partner.bmw.co.za]
Sent: Thursday, September 26, 2013 8:03 AM
To: Dalven Maistry - Business Connexion; Lawrence.[protected]@partner.bmw.co.za
Cc: kobus.[protected]@bmwdealer.co.za; deven.[protected]@bmwdealer.co.za
Subject: RE: Terrible Service BMW Auto Umlanga ( Responce required)

Good day Mr Maistry

Thank you again for your email.

As per report from the repairing dealer, the dealer can’t fault the vehicle and as such they can’t replace or repair anything on the vehicle.

Secondly regarding the Rust spots, that again was checked and as per report and from pictures sent to our experts, it is not paint defect but some kind external (industrial work).

Lastly the cracking noises are only covered in the first 2 years (warranty period). And no aftermarket fitment is allowed, if fitted from a non approved fitment centre.

BMW (South Africa) (Pty) Ltd

Mr. Kenny Banda
Customer Service Specialist
Dept Code: ZA/BA-62
1 Bavaria Road Ranjes Park, Midrand
P.O Box 2955, Pretoria 0001
Phone: [protected]
Fax: [protected]
Mail: Kenny.[protected]@partner.bmw.co.za
Web: http://www.bmw.co.za/
Facebook: https://www.facebook.com/BMWSA
Twitter: https://twitter.com/BMW_SA
-----------------------------------------------------
Registration number 1960/000196/07
This e-mail and its contents are subject to the BMW (South Africa)(Pty) Ltd
Email Legal notice and information available at
http://www.bmw.co.za/legal/directorsnotice.asp

H G Krüger * (Chairman), B Donauer * (Managing), J A Antela Martinez ** (Sales and Marketing),
D W Blue *** (Finance & IT), Dr. J P Fegbeutel * (Legal Services), WHJ Bause * (Technical & Logistics),
N C Khambula (Human Resources), Z D Radebe (Business Relations Sub-Saharan Africa),
W Luhabe (Non-Executive), M S Phalatse (Non-Executive)
* German ** Spanish *** New Zealander
-----------------------------------------------------

From: Dalven Maistry - Business Connexion [mailto:Dalven.[protected]@bcx.co.za]
Sent: 25 September 2013 05:11 PM
To: Banda Kenny, (Kenny.[protected]@partner.bmw.co.za); Titus Lawrence, (lawrence.[protected]@partner.bmw.co.za)
Cc: LOUW KOBUS (Auto Umhlanga)
Subject: RE: Terrible Service BMW Auto Umlanga ( Responce required)

Hi Gents,

As you are aware that I have booked my vehicle in today and have picked up the vehicle as well.

These issues below are still not sorted out.

1. We have advised BMW of the rough ride that we receive from our Vehicle and that the shocks needs to be changed, the assistance that we get from BMW every time and from every consultant is that we have Run Flats and the ride will always be hard, considering that the past 85000k the shock have not been changed and I have driven many 1 series and the ride has deteriorated( Keep in mind the vehicle is under Motor Plan). Issue not resolved.
2. Secondly the vehicle has rust spots on boot and inside panel on drivers door below tweeter. So far every time we took the vehicle in we have spoken to different consultants and once again they all say the vehicle was under industrial work( Sparks from welding) as if they were trained to say that. I do not live and work in an industrial environment and why would I park my vehicle “My BMW” under construction work.
3. Thirdly the rear back seat near the wheel has a cracking noise on body when seated in the rear next to the door, whilst driving, which we was advised by Shalona “An agent from Auto Umhlanga “that the vehicle is under warranty and the rust spots and cracking noise in rear will be covered” if the it gets any worst.

Point 2 and 3 was discussed with Auto Umhlanga before warranty could end and was advised that it will be covered later on even if warranty ends. (Why am I getting a negative response now)
Please take note I have a 5 month old baby, and if knowing this is the ride I am going to get with the vehicle and silly excuses are made up just to not repair the vehicle, I should have just went to Toyota or (Mercedes) and purchased a standard vehicle with a smoother ride.

All I need is the vehicle to be sorted out because I am going to keep the vehicle and if I take out an extended motor plan I know my future checks will follow decently.

On the attachment point 3 (Sound system fitted in boot) – This was installed after fault was reported and, no cables cut from vehicle, extended extension from speaker. This was also installed after Deven Ramgobeen – After Sales Consultant had advised the vehicle motor plan will not be affected. (Amp only connected no sub as yet)

Kind Regards

Dalven Maistry
Customer Engineer
GSMC KZN
T +[protected] [Ext: 9703]
Wbcx.mobi / www.bcx.co.za

This email and its contents are subject to the Business Connexion (Pty) Ltd. Email legal notice http://www.bcx.co.za/disclaimer.htm

From: Kenny.[protected]@partner.bmw.co.za [mailto:Kenny.[protected]@partner.bmw.co.za]
Sent: Thursday, September 12, 2013 3:25 PM
To: Dalven Maistry - Business Connexion; Lawrence.[protected]@partner.bmw.co.za
Cc: kobus.[protected]@bmwdealer.co.za
Subject: RE: Terrible Service BMW Auto Umlanga ( Responce required)

Good day Mr Maistry

We can only provide a loan car after diagnosis of the vehicle and it is subject to availability from the dealers side, as your vehicle is way out of parameters(out of the 2 year warranty period).

BMW (South Africa) (Pty) Ltd

Mr. Kenny Banda
Customer Service Specialist
Dept Code: ZA/BA-62
1 Bavaria Road Ranjes Park, Midrand
P.O Box 2955, Pretoria 0001
Phone: [protected]
Fax: [protected]
Mail: Kenny.[protected]@partner.bmw.co.za
Web: http://www.bmw.co.za/
Facebook: https://www.facebook.com/BMWSA
Twitter: https://twitter.com/BMW_SA
-----------------------------------------------------
Registration number 1960/000196/07
This e-mail and its contents are subject to the BMW (South Africa)(Pty) Ltd
Email Legal notice and information available at
http://www.bmw.co.za/legal/directorsnotice.asp

H G Krüger * (Chairman), B Donauer * (Managing), J A Antela Martinez ** (Sales and Marketing),
D W Blue *** (Finance & IT), Dr. J P Fegbeutel * (Legal Services), WHJ Bause * (Technical & Logistics),
N C Khambula (Human Resources), Z D Radebe (Business Relations Sub-Saharan Africa),
W Luhabe (Non-Executive), M S Phalatse (Non-Executive)
* German ** Spanish *** New Zealander
-----------------------------------------------------

From: Dalven Maistry - Business Connexion [mailto:Dalven.[protected]@bcx.co.za]
Sent: 12 September 2013 03:21 PM
To: Banda Kenny, (Kenny.[protected]@partner.bmw.co.za); Titus Lawrence, (lawrence.[protected]@partner.bmw.co.za)
Cc: LOUW KOBUS (Auto Umhlanga)
Subject: RE: Terrible Service BMW Auto Umlanga ( Responce required)

Hi Kenny,

Can I please have a courtesy vehicle supplied as I need another vehicle, and cannot take time off from work.

Kind Regards

Dalven Maistry
Customer Engineer
GSMC KZN
T +[protected] [Ext: 9703]
Wbcx.mobi / www.bcx.co.za

This email and its contents are subject to the Business Connexion (Pty) Ltd. Email legal notice http://www.bcx.co.za/disclaimer.htm

From: Kenny.[protected]@partner.bmw.co.za [mailto:Kenny.[protected]@partner.bmw.co.za]
Sent: Thursday, September 12, 2013 3:16 PM
To: Dalven Maistry - Business Connexion; Lawrence.[protected]@partner.bmw.co.za
Cc: kobus.[protected]@bmwdealer.co.za
Subject: RE: Terrible Service BMW Auto Umlanga ( Responce required)

Hi Lawrence

Please book in this vehicle so that it can be checked thoroughly.

BMW (South Africa) (Pty) Ltd

Mr. Kenny Banda
Customer Service Specialist
Dept Code: ZA/BA-62
1 Bavaria Road Ranjes Park, Midrand
P.O Box 2955, Pretoria 0001
Phone: [protected]
Fax: [protected]
Mail: Kenny.[protected]@partner.bmw.co.za
Web: http://www.bmw.co.za/
Facebook: https://www.facebook.com/BMWSA
Twitter: https://twitter.com/BMW_SA
-----------------------------------------------------
Registration number 1960/000196/07
This e-mail and its contents are subject to the BMW (South Africa)(Pty) Ltd
Email Legal notice and information available at
http://www.bmw.co.za/legal/directorsnotice.asp

H G Krüger * (Chairman), B Donauer * (Managing), J A Antela Martinez ** (Sales and Marketing),
D W Blue *** (Finance & IT), Dr. J P Fegbeutel * (Legal Services), WHJ Bause * (Technical & Logistics),
N C Khambula (Human Resources), Z D Radebe (Business Relations Sub-Saharan Africa),
W Luhabe (Non-Executive), M S Phalatse (Non-Executive)
* German ** Spanish *** New Zealander
-----------------------------------------------------

From: Dalven Maistry - Business Connexion [mailto:Dalven.[protected]@bcx.co.za]
Sent: 12 September 2013 03:04 PM
To: Titus Lawrence, (lawrence.[protected]@partner.bmw.co.za); Banda Kenny, (Kenny.[protected]@partner.bmw.co.za)
Subject: RE: Terrible Service BMW Auto Umlanga ( Responce required)

Hi Lawrence,

Thank you finally for your response. Did you not read my email before attending to me.

Problems still to be sorted out.

1. Oil Light still comes on – for the 4th time
2. Squeaks from vehicle when hand break is pulled up and pressure is pounced up and down vehicle. (Drivers side back)
3. Body creasing noise Rear left, inside car, when passenger sits in vehicle(Whilst driving over many bumps)
4. Front of vehicle both wheels when going over bump does not make pressure noise from shocks but a knock. Shocks needs to be changed although vehicle has run flats.

Kind Regards

Dalven Maistry
Customer Engineer
GSMC KZN
T +[protected] [Ext: 9703]
Wbcx.mobi / www.bcx.co.za

This email and its contents are subject to the Business Connexion (Pty) Ltd. Email legal notice http://www.bcx.co.za/disclaimer.htm

From: Lawrence.[protected]@partner.bmw.co.za [mailto:Lawrence.[protected]@partner.bmw.co.za]
Sent: Thursday, September 12, 2013 2:00 PM
To: Dalven Maistry - Business Connexion; Kenny.[protected]@partner.bmw.co.za
Subject: RE: Terrible Service BMW Auto Umlanga ( Responce required)
Importance: High

Good day Mr Maistry,

Sorry for the delay in response.

I investigated the matter with the dealer and they confirmed that the vehicle was there recently at the dealer for the concerns highlighted by yourself and they could not fault anything .they have done extensive tests and the vehicle was returned to you and they have not heard anything from yourself .Please could you confirm what is still outstanding so that we can address with the dealer.

Kind regards

Mr Lawrence Titus
Specialist: Customer Service
Dept Code: ZA-BA-62
BMW (South Africa) (Pty) Ltd
1 Bavaria road
P.O Box 2955, Pretoria 0001
Phone: +[protected]
Fax: [protected]
Mail: Lawrence.[protected]@partner.bmw.co.za
Web: http://www.bmw.co.za/
Facebook: https://www.facebook.com/BMWSA
Twitter: https://twitter.com/BMW_SA
-----------------------------------------------------
Registration number 1960/000196/07
This e-mail and its contents are subject to the BMW (South Africa)(Pty) Ltd
Email Legal notice and information available at
http://www.bmw.co.za/legal/directorsnotice.asp

H G Krüger * (Chairman), B Donauer * (Managing), J A Antela Martinez ** (Sales and Marketing),
D W Blue *** (Finance & IT), Dr. J P Fegbeutel * (Legal Services), WHJ Bause * (Technical & Logistics),
N C Khambula (Human Resources), Z D Radebe (Business Relations Sub-Saharan Africa),
W Luhabe (Non-Executive), M S Phalatse (Non-Executive)
* German ** Spanish *** New Zealander
-----------------------------------------------------
From: Dalven Maistry - Business Connexion [mailto:Dalven.[protected]@bcx.co.za]
Sent: 12 September 2013 12:48 PM
To: Banda Kenny, (Kenny.[protected]@partner.bmw.co.za); Titus Lawrence, (lawrence.[protected]@partner.bmw.co.za)
Subject: RE: Terrible Service BMW Auto Umlanga ( Responce required)

Hi Kenny,

I am still waiting for feedback?

Kind Regards

Dalven Maistry
Customer Engineer
GSMC KZN
T +[protected] [Ext: 9703]
Wbcx.mobi / www.bcx.co.za

This email and its contents are subject to the Business Connexion (Pty) Ltd. Email legal notice http://www.bcx.co.za/disclaimer.htm

From: Kenny.[protected]@partner.bmw.co.za [mailto:Kenny.[protected]@partner.bmw.co.za]
Sent: Monday, September 09, 2013 9:55 AM
To: Lawrence.[protected]@partner.bmw.co.za
Cc: Dalven Maistry - Business Connexion
Subject: FW: Terrible Service BMW Auto Umlanga ( Responce required)

Good day

Lawrence Titus is handling your case, he will be giving you feedback.

BMW (South Africa) (Pty) Ltd

Mr. Kenny Banda
Customer Service Specialist
Dept Code: ZA/BA-62
1 Bavaria Road Ranjes Park, Midrand
P.O Box 2955, Pretoria 0001
Phone: [protected]
Fax: [protected]
Mail: Kenny.[protected]@partner.bmw.co.za
Web: http://www.bmw.co.za/
Facebook: https://www.facebook.com/BMWSA
Twitter: https://twitter.com/BMW_SA
-----------------------------------------------------
Registration number 1960/000196/07
This e-mail and its contents are subject to the BMW (South Africa)(Pty) Ltd
Email Legal notice and information available at
http://www.bmw.co.za/legal/directorsnotice.asp

H G Krüger * (Chairman), B Donauer * (Managing), J A Antela Martinez ** (Sales and Marketing),
D W Blue *** (Finance & IT), Dr. J P Fegbeutel * (Legal Services), WHJ Bause * (Technical & Logistics),
N C Khambula (Human Resources), Z D Radebe (Business Relations Sub-Saharan Africa),
W Luhabe (Non-Executive), M S Phalatse (Non-Executive)
* German ** Spanish *** New Zealander
-----------------------------------------------------

From: Dalven Maistry - Business Connexion [mailto:Dalven.[protected]@bcx.co.za]
Sent: 09 September 2013 09:52 AM
To: Banda Kenny, (Kenny.[protected]@partner.bmw.co.za)
Subject: RE: Terrible Service BMW Auto Umlanga ( Responce required)

Hi Kenny,

Thank you for your email. Please also add that the Oil Light has come on once again, and my handbrakes does not hold once again on a hill.

Kind Regards

Dalven Maistry
Customer Engineer
GSMC KZN
T +[protected] [Ext: 9703]
Wbcx.mobi / www.bcx.co.za

This email and its contents are subject to the Business Connexion (Pty) Ltd. Email legal notice http://www.bcx.co.za/disclaimer.htm

From: Kenny.[protected]@partner.bmw.co.za [mailto:Kenny.[protected]@partner.bmw.co.za]
Sent: Monday, September 09, 2013 8:06 AM
To: Dalven Maistry - Business Connexion
Subject: RE: Terrible Service BMW Auto Umlanga ( Responce required)

Good day Mr Maistry

Thank you for your email. i have opened up a case which i have since escalated to a senior consultant who will be in touch with you.

The case reference for your case is [protected].

BMW (South Africa) (Pty) Ltd

Mr. Kenny Banda
Customer Service Specialist
Dept Code: ZA/BA-62
1 Bavaria Road Ranjes Park, Midrand
P.O Box 2955, Pretoria 0001
Phone: [protected]
Fax: [protected]
Mail: Kenny.[protected]@partner.bmw.co.za
Web: http://www.bmw.co.za/
Facebook: https://www.facebook.com/BMWSA
Twitter: https://twitter.com/BMW_SA
-----------------------------------------------------
Registration number 1960/000196/07
This e-mail and its contents are subject to the BMW (South Africa)(Pty) Ltd
Email Legal notice and information available at
http://www.bmw.co.za/legal/directorsnotice.asp

H G Krüger * (Chairman), B Donauer * (Managing), J A Antela Martinez ** (Sales and Marketing),
D W Blue *** (Finance & IT), Dr. J P Fegbeutel * (Legal Services), WHJ Bause * (Technical & Logistics),
N C Khambula (Human Resources), Z D Radebe (Business Relations Sub-Saharan Africa),
W Luhabe (Non-Executive), M S Phalatse (Non-Executive)
* German ** Spanish *** New Zealander
-----------------------------------------------------

From: Dalven Maistry - Business Connexion [mailto:Dalven.[protected]@bcx.co.za]
Sent: 06 September 2013 06:00 PM
To: kenny.[protected]@bmw.co.za
Subject: Terrible Service BMW Auto Umlanga ( Responce required)

Hi Kenny,

As discussed telephonically, I have taken my vehicle into BMW Auto Umhlanga for most of its service and these are the outcomes I have received.

This and previous year issues:
4. We have advised BMW of the rough ride that we receive from our Vehicle and that the shocks needs to be changed, the assistance that we get from BMW every time and from every consultant is that we have Run Flats and the ride will always be hard, considering that the past 85000k the shock have not been changed and I have driven many 1 series and the ride has deteriorated( Keep in mind the vehicle is under Motor Plan). Issue not resolved.
5. Secondly the vehicle has rust spots on boot and inside panel on drivers door below tweeter. So far every time we took the vehicle in we have spoken to different consultants and once again they all say the vehicle was under industrial work( Sparks from welding) as if they were trained to say that. I do not live and work in an industrial environment and why would I park my vehicle “My BMW” under construction work.
6. Thirdly the rear back seat near the wheel has a cracking noise on body when seated in the rear next to the door, whilst driving, which we was advised by Shalona “An agent from Auto Umhlanga “that the vehicle is under warranty and the rust spots and cracking noise in rear will be covered” if the it gets any worst.

Last Month and this month:
I have taken my vehicle in the first time where the following errors has occurred:

Booked on the 22 August 2013

• Brakes are squeaking
• Oil Light ignites when vehicle is switched off and whilst driving
• Body Creasing noise rear left of vehicle
• When handbrakes are pulled up and when driver jumps out there is a squeak noise of the shocks as if it is worn out.
• Tapping noise from Engine
Please view email that was sent to BMW Auto Umhlanga the next day after picking up the vehicle.

From: Dalven Maistry - Business Connexion
Sent: Friday, August 23, 2013 8:48 AM
To: 'RAMGOBEEN DEVEN (Auto Umhlanga)'
Subject: Past Booking and Deven Ramgobeen for your Excellent Customer Service Ethics

Hi Deven,

Thank you for the excellent customer service skills you have proceeded yesterday, with all the great skill and effort that you have put in your customer, unfortunately your Team has let you down.

I have had all points check on my vehicle whilst driving yesterday and the main errors that I have mentioned have not been fixed. This is the reason previously I have went to Ballito as stated to you yesterday. Please view fault below which still have not been fixed.

1. The Brakes still squeaks and driving a BMW, it is quiet embarrassing to me.
2. The Braking/Cracking noise on the body of the left rear passenger seat has not been sorted out.
3. The Oil light still comes on when vehicle has been switched off. ( Yellow Tap Light)
4. As you have mentioned on the vehicle, when handbrake is pulled up there is a noise when getting off the vehicle. You have clearly stated the problem and when releasing the brake the noise goes away. ( As a BMW Owner I do believe that driving a BMW this should not happen and that can be sorted out as well as the vehicle is under Motorplan).
5. You have also check on your system yesterday that the Motorplan expires on 02/2015 as the vehicle has a 5 Year Motorplan which makes sense as the vehicle is a 2010 model. ( Please view below email that has come through.

From: BMW South Africa
Date: Wed, 31 Jul 2013 14:10:36 +0200 (UTC+2)
To:
ReplyTo: BMW South Africa
Subject: Important notice regarding your BMW Motorplan.

This message contains graphics. If you do not see the graphics, click here to view.

Expiry of Motorplan: Motorplan number [protected]

Dear Mrs Pillay

Our BMW Motorplan is carefully designed to maintain perfection for longer, keeping your car in optimum condition for your Sheer Driving Pleasure – and for better resale value when it is eventually time to move on.

According to our records the Motorplan for your vehicle, BMW 116i 5 Door, registration NU146659, is about to expire on 30 September 2013 or 100 000 km, whichever occurs first. Your last recorded mileage was 75 092 km on the 18 December 2012.

However, all good things do not have to come to an end. You now have the option to request an Optional Motorplan Contract, so either purchase additional kilometres or time depending on your needs.

To extend your peace of mind:

Note: Your BMW Optional Motorplan contract must be taken up before the current one expires.

If you choose not to purchase the Optional Motorplan, your current Motorplan will expire on the date or kilometres as advised above, and will not automatically renew.

We look forward to hearing from you and to provide you with the service that meets your needs.

Yours sincerely

Shevani Wilson
CRM Manager
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● Please advise now as I have to take time off from work again just to bring the vehicle in.

Kind Regards

Dalven Maistry
Customer Engineer
GSMC KZN
T +[protected] [Ext: 9703]
Wbcx.mobi / www.bcx.co.za

This email and its contents are subject to the Business Connexion (Pty) Ltd. Email legal notice http://www.bcx.co.za/disclaimer.htm

• The Vehicle was then booked in again on the 28 August 2013 Wednesday which I requested a courtesy vehicle to be arranged until car is sorted out, they advised me that the car cannot be provided due to me not having a warranty anymore on the vehicle.(Meaning another day off from work and time taken) Also these are problems of when the car was under warranty as well.
• Email Received

From: RAMGOBEEN DEVEN (Auto Umhlanga) [mailto:deven.[protected]@bmwdealer.co.za]
Sent: Monday, August 26, 2013 12:37 PM
To: Dalven Maistry - Business Connexion
Subject: RE: Feedback

Hi Dalven

Sorry I cannot get you a vehicle to use because your vehicle is out of its 24 month warranty and even though you still have the motor plan active on yourvehicle BMW will only grant a car hire if your vehicle is still under the warranty.

I will try and sort out all issue within the day which I do not think will be a hassle

Thanks

Deven

• Car was picked up and received a call from Sagree, requesting the service I have received. Utterly dissatisfied I then advised her that this is the second time I brought in the vehicle and still everything is still not sorted out. She advised me to speak to the person who was assisting my: Devon Ramgobeen – Excellent customer ethics – but due to technicians not fixing problems, he failed to look professional. He then requested to send him an email and he will respond by close of Business.
Email sent:

From: Dalven Maistry - Business Connexion
Sent: Thursday, August 29, 2013 1:39 PM
To: 'RAMGOBEEN DEVEN (Auto Umhlanga)'
Subject: RE: Feedback

Hi Deven,

Sagree just called from customer services. I advised her that I receive excellent service from you, but from the technician side, I’m still awaiting feedback.

Problems still to be sorted out.

5. Oil Light still comes on
6. Front new brake disc to be fitted.(As per order)
7. Squeaks from vehicle when hand break is pulled up and pressure is pounced up and down vehicle. (Drivers side back)
8. Body creasing noise Rear left, inside car, when passenger sits in vehicle(Whilst driving over many bumps)
9. Front of vehicle both wheels when going over bump does not make pressure noise from shocks but a knock. Shocks needs to be changed although vehicle has run flats.

Kind Regards

Dalven Maistry
Customer Engineer
GSMC KZN
T +[protected] [Ext: 9703]
Wbcx.mobi / www.bcx.co.za

This email and its contents are subject to the Business Connexion (Pty) Ltd. Email legal notice http://www.bcx.co.za/disclaimer.htm

• He then called me and advised to book the vehicle in another day for the 3rd time. I mean is this the service I receive from a reputable vehicle corporation.
• Vehicle was booked in today with all the same faults as request as follows
• Oil Light still comes on
• Front new brake disc to be fitted. Still Squeaks
• Squeaks from vehicle when hand break is pulled up and pressure is pounced up and down vehicle. (Drivers side rear)
• Body creasing noise Rear left, inside car, when passenger sits in vehicle(Whilst driving over many bumps)
• Front of vehicle both wheels when going over bump does not make pressure noise from shocks but a knock. Shocks needs to be changed although vehicle has Run Flats

• After all of this I go in to pick my Vehicle and Deven advises all faults are sorted out.
• Which now I have had it up to here and going to take this further as I and you will assume I have been to lenient and patient.

 Vehicle still has squeak noise when hand brake is pulled up and stepping out of vehicle.
 I was advise that the Body Creasing noise and Rust as advised by Head Office is not covered due to vehicle being out of warranty ( And forgetting the fact of me mentioning 3 times that Shalona advised the vehicle will still be covered for this two issues even if warranty falls away.
 Deven has advised the technicians have removed the entire backing from the rear to check the body of the vehicle for creasing nosie “ which now has a vibrating noise inside the vehicle whilst driving.

I am taking this issue further due to the fact the vehicle is 85000k and the motor plan will expire at 100 000 or 2015, I am not going to be liable to fix all of this errors therefore I should of bought a vehicle without the motor plan.
I really love BMW and I think that further investigation with fixing of vehicle or servicing them needs to be considered.

I would like to be advised what is the next plan of action to be taken forward.

Regards

Dalven Maistry
Customer Engineer
GSMC KZN
T +[protected] [Ext: 9703]
Wbcx.mobi / www.bcx.co.za

This email and its contents are subject to the Business Connexion (Pty) Ltd. Email legal notice http://www.bcx.co.za/disclaimer.htm

This e-mail and its contents are subject to the Business Connexion (Pty) Ltd. E-mail legal notice http://www.bcx.co.za/disclaimer.htm
bcxdisc

Sir I want to know about the lucky draw held by the bmw group.
I have revived an email form bmw group to contact with societe generale to revive my prize money and a bmw car. So I mailed all my information on this email id. (Societe. [protected]@dgoh.Org) as directed by the bmw company, but now I revived no reply from your side so please inform me about this matter as soon as possible.
Thanks

I was the proud owner of a BMW SE Touring 320D that has a full service history since bought in 2002 and has been kept in immaculate condition since. One of the swirl flaps became detached and was through a BMW design fault ! was sucked into the piston chamber and subsequently destroyed the engine ! There are none of the usual warning lights for this failure and the image of BMW as being an excellent and reliable manufacturer is destroyed as this fault is common on in models of this period. I believe up to 2006. Beware and don't expect any recourse from BMW trying to contact them about this fault has proved unsuccessful !

Bad experience, Lack of excellent service to customer, Don’t care attitude by staff, Lack of accountability and professionalism and most importantly, Rude and arrogant technician and service manager.
From when the car was purchased, the car has been problematic for us. The first incident happened one month after the car was purchased from Leo Haese Hatfield. I drove the vehicle to a shopping centre close to home, not more than 5ks away. It was parked for a period of 5 minutes, but when I came out to start the car, the car wouldn’t start. I called the BMW ON-Call for assistance; I kept on hold about 20 minutes until the phone call got cut off. I called again for assistance and I was kept on hold for about 10-15 minutes before I could speak to anyone. The road side technician arrived in Silverton after three hours. The car was taken to Leo Haese Hatfield for an assessment, during the course of this process, I was not provided with feedback or progress on the car, I needed to always call to find out about the progress. The technician that was handling the issue initially indicating to me that the problem was caused by the insertion of the tracker system and if they discover that the problem is caused by that, I will be charged. I informed him that I will not bear the cost for that. The worst thing about this painful incident, my car was at the dealership about a week.BMW Leo Haese Hatfield service manager ( Tommy)had no decency to understand my situation and come up with a solution to my inconvenience that is been caused by the lack of feedback to the customer, delay in completion of the task at hand. I had to fight with him in order for him to provide a courtesy car for me to use. A month later the car had to be taken in again to Leo Haese Hatfield for aircon ventilations that were not functioning anymore. When I was called to be informed that the car has been booked for the ventilations to be changed, I was told that all ventilations have been ordered so I would need to bring the car in for one day but this was not the case. When I went to fetch the car, I was informed that two of the ventilations were not in stock so I would need to bring the car in again at a different date. I was very angry and disappointed about the service level and the “I don’t care” attitude that I was presented to me and my wife. The staff and service manager don’t care about the inconvenience that they cause customers.
In October 2012 the car was booked in for re-spraying of the front bumper. On the day of collection, I spoke to Barend Buys as well as Andries Mokhohlwa from Barlowold Motor retail, where we had been referred for the re-spraying of the vehicle. I mentioned that because I was in meetings the whole day and would be driving from Florida, I would be there latest by 18:00. Both promised that Andries would wait there till 18:00. We arrived there 17:40, to find the place closed. No keys of information were given to the security. We called [protected] as well as [protected] to no avail.
After the three incidents, I went to Andre, the pre-owned vehicles manager and I informed him about the poor condition of the car and told him that I don’t want the car anymore. This was taken to my attorneys but before the matter rushed and escalated into a legal matter, we were able to fix and reach an understanding about the car. I also informed Andre that I am not happy about false promises that were made by the sales person by the name of Jacque. I was told that I would receive my present and my magazine with my picture on it for purchasing the vehicle and pictures were taken of me and my wife. Andre assigned a lady to look into the matter but to date I have not received them or any feedback.

During the course of December 2012, my car was booked in for service. During the course of the service, the brake pads had to be changed. The brakes were changed but the rims of the car were scratched/ chipped by the technician that was handling the car. What is most disappointing and disrespectful about this incident, the technician didn’t have the respect, professionalism, accountability to report the incident to his supervisor or service manager about the scratches on the rims. My wife took note of the scratches and informed me immediately. I called BMW Leo Haese Hatfield to inform the service manager about the damage. I informed the consultant that I will be bringing the car the next day but when I got to Leo Haese Hatfield, I was informed that Tommy has just left which really illustrated the lack of customer centricity and professionalism from everyone that was handling and dealing with my problem. For me to be present at the dealership that day, I needed to fly from Cape Town and to be told that the service manager has just left. BMW Leo Haese Hatfield doesn’t take into account the cost of me coming there for nothing. The car was only fixed on the 04th January 2013.

RECENT INCIDENT
12 March – Khutso (Wife) started noticing a vibration when changing the gear.
13 March – I called to book the vehicle in for the following day. (we did not make use of vehicle from this day on)
14 March – I took the vehicle to Leo Haese . A technician drove out with Sizwe to test the vehicle. He confirmed that the clutch plate that was worn out. He mentioned to I that they would have to do a electronic diagnosis, as well as to check the engine mounting. Later advised I to take the vehicle home as the part to be ordered would only arrive either on Monday 18 March or Tuesday 19 March. (Drove home and parked the vehicle)
18 March – We were asked to bring in the vehicle on 19 March.
19 March – Dropped it off, and was advised that it would take longer than a day to have it fixed. Later during the day Nico called to update us that they worked on the vehicle, however they have ordered a part and are still waiting for that particular part that would stop the vehicle from vibrating.
20 March – Nico called to give feedback. She said the vehicle had been fixed. And after everything was done on the vehicle, the technician drove it to test if all was ok. I QUOTE: ‘They have noticed that the clutch is very hard and would like to have the clutch replaced too. We have ordered the part, and it will arrive of Friday. So your vehicle will be ready for collection on Friday. I wont be in, but another consultant will be handling your case.’
21 March – Public Holiday
22 March – No feedback provided, till I called in after 13:00. Khutso (Wife) spoke to Marlene who said the vehicle was not ready as the part they had ordered on Wednesday would only arrive at 14:00. Promised to call with feedback at 14:00. And also mentioned that the vehicle would not be ready on this day. After the call I called the dealership and spoke to Tommy the service manager who informed him that vehicle would be ready for collection by afternoon. (Rude and very arrogant).
Arrived at the the dealership at 16:45, was informed by the service consultant that they are just finishing up, the car will be out soon. At 17:20, the technician drove out to test the vehicle. At 17:32 I was informed by the service consultant – I QUOTE ‘the technician has driven the vehicle, and it is still vibrating. That’s why I initially said this vehicle wouldn’t be ready by today. You can take it home and bring it back on Monday, because it is drivable and it will not break down.’
Due to the lack of professionalism and respect for the customer, I had to cancel my trip with my family due to the vehicle that is in poor condition to drive. No technician or service manager was there to account for the poor service.
5 minutes later I asked to feel the vehicle to determine if we would be taking it or not. The vehicle felt worse than when we booked it in. – Costa Rengecas – started drifting away from the subject and started mentioning – I QUOTE: ‘ the vehicle has been re-sprayed. Please, I would like you to tell me where you took it to be re-sprayed.’ UNQUOTE (The vehicle has according to our knowledge, never been re-sprayed. We bought it from Leo Haese Hatfield as a pre-owned vehicle from Jacques – who has since left the dealership. The only part which we know was re-sprayed, is the front bumper, due to small dents and chips). He then asked the service consultant I QUOTE: ‘who did the MOTOR PLAN on this vehicle?’ UNQUOTE. To which the service consultant said she doesn’t know. We left the vehicle at Leo Haese.

Cost Estimate:
This is really an inconvenience and we are enduring unnecessary costs. For one, the vehicle which my wife is making use of in the absence of the BMW, is consuming a lot of Diesel. In just 2 days it consumes what she would use in a week with the BMW. Between the 13th to date we’ve spent over R800 extra on Diesel, which wouldn’t be the case if the dealership knew what customer service is.

Can you believe?The dealer still don"t care about this situation. Friends, customer... Why we should by another bmw?Just reminder... Another very frustrated customer. I bought a new 2013 bmw x5 on december 26th at vista bmw in coconut creek. One week later I realized I hadn't received the second spare key so I emailed the salesman, donal mccarthy to request the key. He responded by telling me the key was left in the owners manual when I took possession of the car. I informed him it was not there and it was very important he contact me so I could get the key. Mr. Mccarthy called today to let me know that this very expensive key was left in the glove compartment (Not even given directly to me) and that it would be my responsibility to spend hundreds of dollars if I wanted a second key. Seriously? After spending $63, 000 on a brand new car in his dealership, he not only had the nerve to lie to me (There was no spare key left in the glove compartment) , but to offer absolutely no help in resolving the problem. So much for their customer service skills!

Warning do not buy from norman motors I purchased what I thought to be my dream car bmw convertible in sept 2011 I paid & pound;17000 from my bank account which I saved long and hard for two years. I was told by tony there salesmen the car was 1 owner from new and was a local car! How wrong I was! I recently advertised the car on autotrader and was fortunate to gain a sale from a chap in southampton the deal was all complete with deposit exchanged - carl the buyer asked if he could see my service record and was quite alarmed! He said to me "why did you not tell me the car wasn't registered is the uk" I said the car was locally owned in bournemouth. I had found out the car was a grey import. I lost my sale!

So shaking with anger I called norman motors and spoke with the salesmen tony who sold me the car! I explained everything - he said well that won't make a difference ! I was completely shock! I classed norman motors as prestige motor company my god I was wrong.

Having been told there is no difference I called a local bmw dealers they expressed on the telephone I should have been told this information and they would not take my car in px as it's not a uk car. I made a further phone call to we buy any car - even they would not buy my car! I called back norman motors and explained this - I was refered to the company director david norman and barry norman they expressed they will do nothing with this as they have done nothing wrong and it does not effect the resale value of my car! Lol

I am currently seeking legal advise I feel cheated for 17k with what I thought was a grade 1 bmw - not matter what car garage your dealing with no matter how big always check never trust the salesmen!

We sold a bmw f650gs motorcycle only to realize that the wrong engine number was registered by bmw in 2004 on the natis system. bmw even sent me a confirmation letter to confirm the number as it should be on the natis system. according to the new law, as from 1 september 2012, all vehicles must have data dot done should any information differ from the original documents. we had to pay r 550 for the data dot to be done to get police clearance to re-register the motorcycle on the natis system. all of these actions wouldn't be necessary if bmw first of all did not register the motorcycle with the incorrect number. bmw now refuse to refund us as they are under the impression that we had to pay for roadworthy for change of ownership. the payment of r550 was for the data dot to be done. we had to pay an extra r300 for the roadworthy as well. why can big companies get away with this kind of this, and the consumer must carry the extra costs?

“The Day BMW Killed My Loyalty”
I have a very high threshold for dissatisfaction, but my recent experience with BMW caused me to take the time to document my experience, as I wanted to share how bad it was with as many consumers as possible to save you from the same experience. I have spent over $400K on 5 7-series cars over the last 15+ years, as an extremely loyal BMW buyer. My current $100K+ 750iL just passed over 65K miles and the extended warranty expired and to my surprise mechanical issues have not stopped materializing! I contacted BMW NA to find out what $400K over 15+ years of loyalty meant to them - evidently it means nothing! They pushed me to a silly Customer Care Rep who was useless and of no assistance whatsoever and it shocked me that this is the way the customer who buys the top of the line car is treated. In the current enviornment where brand loyalty is critical to the corporate bottom line, BMW obviously feels that someone in their mid-40’s who will be in their target market for the next 40 years, has no value – I wonder if Mercedes and Audi feel the same way?
Extremely Dissatisfied in Barrington!

I heard a radio announcement by BMW for a 15 point fall inspection for only $29.95. I booked a appointment for this offer at a recently opened BMW dealership in the Montreal West-island district called BMW West-Island. It replaced another dealership in the area that closed previously called BMW Jalbert.
Upon arriving for my scheduled appointment noticed the former service manager from the now defunct Jalbert dealership where for years I had my car serviced. I had a situation with him when he refused to take responsibility for a wheel that was coming off my car a couple of days after he switched my tires from summer to winter. He claimed that someone was trying to steal my tire and got interrupted in the act and that was how I was missing half the bolts and the remaining ones on the verge of coming off.
After the 15 point inspection I got a report of what need to be done. What was surprising was on the list like:
new wipers $88.00
rear balljoints $656.00
rear suspension arm $1145.00
That had already been replaced this year! I told that to my service contact and he called in the mechanic who when confronted just shrugged his shoulders.
Also they wanted to repair a leak on my transmission and provided a quote for $289.52 with parts that did not exist on my transmission. My car is standard and the parts were for a automatic transmission. My car did not have these type of parts.
When I was leaving the dealership I noticed when starting my car it would not engage the starter and the key had to be turned twice to engage. I phoned them on this and about the transmission estimate. They told me to return the car so they could verify what was going on both points.
When I called back a few days later to schedule a appointment, I mentioned I am not paying for this right? Iwas told yes at $132.00 an hour as they doubted their mechanic had anything to do this and it was just a coincidence. Just like my tire coming off I thought. I think the mechanic would have mentioned in his report about the starting problem.. I decided to complain, I called the general manager and left a detailed message and go no answer back. I did not bother with the service manager due to my experience with the loose tire and I figured my sales contact had already spoken to him on this.

Este comerciante son uno estafadores, te engañan con todo, un coche nuevo se había frenos viejos no duró 3 meses y la garantía no lo cubre, suspensión fue sustituido por un viejo, rompieron la radio y le preguntó por $40, 000 Pesos fijar, rompieron la luz y pidió $65, 000 Pesos para arreglar, esto es lo que es una estafa que se están haciendo a las personas en este lugar.

BMW Hamburgo Motors Huixquilucan
Av. Magnocentro Norte No. 54, Col. Interlomas, 52760
Huixquilucan de Degollado, Estado de México
[protected] ‎ · bmw.com.mx

Today I went to take my BMW X6 for the 10, 000 km service. This is basically an oil change and an oil filter change... The engineer who received the car (Amr Kamal) was quite professional and promised the service would be completed in 90 minutes. He even called me in 60 minutes to say it is finished, I was quite impressed until I went to receive my car. The finance department was quite lost, they took almost the same amount of time just to print out my receipt. I visited with the manager (Salah El Saadany) to explain that the service took 60 min and printing the receipt took another 60 min... He didn't seem interested as he was visiting with friends...

I don't know whom he should be more interested in his buddies or the customer bringing in an X6 for service and in need for support...

Mercedes provides much more support than that...

Many thanks,
amr.[protected]@teltechworld.com

The husband and I both have bmws. Mine is a 2010 and his is a 2011. After getting extremely crummy service at fairfax bmw in fairfax, va, we decided to try sterling bmw in sterling, va. Surely bmw doesn't hand out their center of excellence awards all willy-nilly-like, right? Well, apparently they did in 2010.

While there are many additional detailed points of their suckage, I will provide you the highlights:

-took the 2010 in to get new tires. After spending $2000 on 4 new kicks mounted and balanced and alignment for the old girl, they wanted to charge us over $100 to fill the tires with nitrogen. While I understand it's a business, don't nickel and dime me when I just dropped $2000.
-after finally getting my car back, we drove it home. Traffic was a little rough that evening, so we weren't going terribly fast. The next day however, we noticed a major wobble. The vibration was so bad, the side mirrors were shaking. I got to work and felt like I had driven a jackhammer instead of my "luxury" car. Took it back in on monday. They finally called on tuesday, claiming it was "two bad tires". Alrighty. Fine.
-when we went to pick up my car, they couldn't find it. Let me repeat that. When I went to go rescue my car, they had misplaced it. It took the entire service department, a few of the sales guys and over an hour to find it.
-immediately after picking it up, we magically had squeaky brakes that we had never had before. Sad thing is that i'd rather listen to the brakes than to bmw sterling's horrible excuses.

-during the same time, we had my husband's suv in for several items that bmw fairfax couldn't fix after repeated visits. These included brakes, slipping transmission, air conditioning and a rattle in the tailgate. They had the bear's car for over a week. They replaced the brakes and fixed the ac. They could not, however, "recreate" the slipping transmission and they said they could not hear the rattle, despite the fact that they let the technician drive our car home one night! (I'm still reeling at that one especially when they asked my husband if that would be okay and he said no). Of course, we heard the rattle in the tailgate as soon as we left the dealership. Call us crazy, I guess.

We changed from audi over to bmw because of service issues. We had a 5 series and a mini cooper prior to getting our current cars. When we got these cars in san francisco, we were in love... With the cars and the dealership/service. At this point, we are about a millisecond away from switching to mercedes. Apparently our paltry two-car household matters not to the auto giant. Between the incompetence, attitude and just overall cheapness, I can't see spending another cent with bmw. Dare I say "lemon"? I dare.

Ha... So we got a call from bmw usa. After playing phone tag for 3 weeks, the rep rushed us through our side of what has happened. She kept saying she was sorry we "felt that way" anytime we mentioned how disappointed we were about the crummy service or the shoddy quality. When she asked what we wanted, dh mentioned we would love to be able to just settle things amicably without having to consult a lemon-law lawyer. She said that if that was what we wanted to do, go ahead. This doesn't bode well for their customer service. Will update with results.

Update #2:
Was promised a resolution within 3-5 business days. We are on the 4th business day and just got a call from bmw usa... To tell us they don't have a resolution yet. Surprise, surprise. And no update on when we will know something. Not surprised one single bit, aside from the fact that they called at all. What do you want to bet that they will wait until we make our next payment in 6 days and then call to tell us they can't do anything?

Update #3:
My husband finally called and was told we would hear something early in the week during the week of 7/16. They are supposedly waiting to hear something from fairfax bmw. I'm not holding my breath.

Another update:

Was supposed to hear from customer service last week. Nada. Dh called on friday, 7/20 and asked for her extension. It rang and someone else answered. Dh requested our rep and was asked what it was in regard to. He told her we are trying to give back our lemon. She said she would look up our "case"... Looked up the information and surprise! She couldn't find anything. He asked then to get transferred to our rep's phone and he left a message requesting a call back that day. Again, nothing.

Got a call back from her today, 7/23. The phone didn't ring; we just got a voicemail. Called her back and haven't heard a peep since then.

We are giving her until tomorrow pm to get back with us and if we don't hear from her, we will be foregoing the niceties and proceeding directly past "go" to a lemon lawyer.

In the midst of all this, other things have stopped working on the x5. The rear camera works occassionally, but it chooses when and where. The auto-telescoping steering wheel has stopped working. The transmission is still jerky.

I had a flat tire on my 2005 745 li yesterday on a very busy interstate in dallas. after jacking up car, removing the lug bolts I was unable to get wheel off car. I called bmw roadside assistance. I gave them the vin off of car, they new what I was driving and proceeded to tell me the only people that can change my flat tire was the dealership. unbelievable! they would not help me until I gave them my credit card info and charge me for wrecker service to pick up my car. after sitting another hour the wrecker company called me to say it was going to be another hour and a half before they would pick up my car. this puts me getting to a dealership after hours. so I called the dealership and talked to service dept. they informed me that the info I received from bmw roadside was totally incorrect and that I could change the tire myself. they instructed me on tire change that I completed. I sat on side of interstate for 2.5 hours because of the poor info I received from them. I called back to cancel seeing how the wrecker hadn't left yet and wanted my money back. now I have to wait 3-5 days to get a refund on the money bmw wrongfully took immediately.in my opinion I was almost scammed out of $120.00! if that would have been my wife or daughter they would have been scammed! how many people have been scammed by the incorrect info they are receiving from your roadside assistance company? I purchased the bmw because I believed the service would be above par compared to less expensive car companies, apparently I was wrong! I am very dissapointed in bmw customer service!

I knew I should have bought another mercedes.
Every time I took my mercedes in for anything, they made sure I had a loaner car to drive for free!
Every time I take in the bmw I have to rent a car? unbelievable!
At this point I do not see myself ever buying anymore of your products.

Hi

Could u perhaps assist me or point me in the right direction please ?

I bought a "new Bmw X1 2.0D x drive", from
Autobahn in Edenvale and took official delivery and registration in January 2011, but experienced problems from day one, the dealer have been helpful to try and resolve but head office is basically less helpful, up to this point in time (June 2012) the car needed more than R50 000 worth of warranty repairs and have been back to the workshops on no lees than 12 occasions, i have completed mid 40 000 km, due to this frequent and seemingly unsolved problems with the X1
I want to return this vehicle to Bmw SA for a replacement or would prefer them to assist me financially towards the purchase of a X3 ( I am currently driving a loan car being a X3 and this vehicle/group could lay claim to their slogan of pure joy)(but the X1 I own is really just pure frustration, not to mention the inconvenience caused every time when the car need to be returned to "try" something different) as my trust and patience have run out on the X1.

But head office just tell u they are only obliged to fix/repair under warranty and nothing more. Even though it is quiet obvious this(X1) car is unreliable//real dud in the crop.

Their customer relations is also very vague, and have created expectations of better feedback, but mostly they ignore portions of e mails when they perhaps do reply.

I Really would like to be relieved from this problem car (currently back again with them for "fault finding") yet my request for financial assistance to trade to another car have been turned down without any explanation why the don't see their way open to help me apart from the "standard terms as per their motor plan".

Would be grateful if u know how to get the messages to them that I am not happy with a "premium" product yet had been back for fairly major "repairs" on no less than 12 occasions in the 17 months since I have bought it "new".

Proposed solution:

Solution description I would like to buy a new car (x3) as my trust in the X1 range have irrevocably crushed, and would appreciate some financial support from head office, seeing that this would be a disgruntled sale at this stage of ownership. and definitely put me in a very unenviable position being "forced" to get rid of this vehicle at this stage with quiet serious financial complications. (Trade in values @ various Bmw dealers is as low a R260 000 versus the R420 000 I paid in January 2011)

Thank you for your time up to this point.
Andre Gouws

I bought a new 535i and gave back my old 323i from the BMW store in vancouver on burrard and the dealer agreed to use my insurance claim to do repairs on the old care which had damages, i already had it put into clamins so it was ready to go for repair. I took my new car and give them the keys to the old. I get notice from insurance says they paid out the claim and then with in a month get a bill from BMW finace for the same repairs, I contact my sales person and he basicly told me off, then contacted the Finnace manager at the store and he said no prob over site, then after a couple months contacted the sale manager Dimiti with still no results and was told off by him not to speak to him with an upset tone, lol of course i was upset. I called BMW canada customer relations and was told to talk to Finance customer service, the told me to speak to BMW customer relation and i did that for about 4 time then was told to talk to the dealer lol it has been 5 months and BMW finance is after me for the money and still have had not luck getting anything done, i have invoice from the garage showing were the repairs were done and showing payment from ICBC my insurance company, does anyone know who i can talk to about this

Hi, I bought an used BMW X3 from BMW West Island dealership last July 2011. My sunroof was broken during January 2012 within a few months of the purchase. I was told during purchase that I had an extended warranty for almost all parts of the car. I too have an 2 year extended warranty and it is a BMW certified car. When I approached the BMW West Island to fix my Sunroof, I was told that it does not cover under warranty and I need to pay a total of $2050 ($217 for parts and 12hrs labour $1560 + TAX). To my shock, I approached all the relevant department's managers to sort this issue and cover my service under warranty. I was denied my justice. Last month I was asked to bring the car for diagnosis and to re-estimate the cost. Now this time the parts list has gone up to around 1700 dollars! and the labour of 15hrs! When I showed my earlier work order BMW west Island played safe and agreed to honour my previous work order price. I left the vehicle for sunroof servicing on May16th 2012 but got back my vehicle only on June 13th Wednesday. I am asked to pay for the car rental $575! When I left the car for servicing on May 16th 2012, Dino Yanakis promised me that as long as the service is done the customer pay only $29.95 for the rental. They told me that the parts are not available with BMW canada so they kept my vehicle for 1 month and charged me the car rental of $575.

Could someone please help and advise if I could file a suit for this type of customer services? Thanks.

I spoke with the sales representative Dustin Porporino followed by the sales manager Johan Wertheimer. Discussed my issue with the technical advisors Peter Arsever and Dino Yanakis. Having the issue unsolved took the matter with Warranty administrator Eujene Laferrierre followed by service manager Gilles. Also the customer service manager Normand Masson could not help. Finally I spoke with the General Manager Yves Chabot but of no use!. I have been under going this inconvenience and frustration for last 4 months now.

I feel I should not pay any money for this defective parts. Also they charged me the car rental $575 for 1 month as the parts are not available. The reason quoted for 4 weeks delay was the incorrect parts supplied by BMW Canada and parts back order. Due to the mistake of BMW (incorrect parts supplied etc..) I had the inconvenience for 4 weeks and BMW west Island charged me $575 (incl. tax) for car rental. Beware of such dealership.

They sold me a dud car and still did not come back and still kept my money refusing to refund or exchange the car. If indeed they did do a 101 check they would have seen that the exhausts was not the original exhausts or was it changed "when they fixed the car 3 times". I have learned that I WILL NEVER EVER EVER BUY FROM mccarthy again. Their marketing is excellent but their after sales if something foreign not even from this world. I'm calling a spade a spade because if someone tells you that "Your car is fixed 3 times already" and the only thing that was done was a pipe and a water bottle than i'm saying they can be labelled as "liars and thieves". And since when does are job card hand written with no letterheads. I'll write a report regularly because i no even if i nothing happens someone else will definitely benefit from my complaints.I'm sure each and every dealerships have their faults but i'm sure that what ever happened to me will never happen at any other dealer. I'm sure no other dealer will write on a piece of paper saying the car is fine and then give it to a customer as say nothing is wrong with the car.

Dear Sir
I have BMW x6 2008 71000km the car still under warranty by the dealer my problem start a year ago the engine Burn oil every One thousandth km and Almost every month
I enter the car into to the dealer on the same problem burn oil . The work they did in the car They replace the turbo to times and every time Thai car styes a month in the dealer work shop and every time i take the car the same day i get problem the next day . And last time They replace half The engine and the car styes two month at the dealer and the same day i gate Warning Radiator problem and i did go to the dealer next day the says they Repaired and to day i gate warning Light engine fault and they just gate the car Les Thain 48Hours Thaiy just replace half the engine
Please help me with my problem
Thank you
Mr Ammash Alrashidi
[protected]@hotmail.com
+(965) [protected]
Ammash Alrashidi

Donald and gloria white
Seattle, wa. tacoma67894f5) hotniail.com
February 27, 2012—help save our home? privet hearing
Superior court of the state of wa. case no. [protected] sea
Up date: bmw of seattle swindle senior citizens and cancer survivor. seattle superior court violated senior citizens civil rights, denied due process of law. seattle police inquirers in their medical history without writing consent.

Privet hearing: seattle superior court and defendants attorneys, denied plaintiffs, any records or minutes of files or was they’re any courts recording.

Writ to garnish mortgage payment.
November 1, 2011 is plaintiffs court date. superior court gave wrights to bmw of seattle and investment retrievers inc. writ to garnish his mortgage payments each month. $933.13. total garnishment, more then $26, 000. see attachment.
Conspiracy;
Stephen wong, paul tan business owners, e-stone, llc. with the help of bmw employees victimized mr. white why under going cancer treatment and on medication he was tricked into signing lease contract giving hem sold responsibility of a $60, 000. bmw x5. plaintiffs never received the vehicle documents or did he ask sales agents at bmw he wanted to lease a vehicle or terms and condition wasn't disclosed. stephen, paul acknowledges preparing credit application with false information in his name verbal and in writing. credit application was fax to bmw seattle employees, seth martinez and london agawal. supporting records from each defendant's records of records giving to mr. white. some records weren't disclosed.
2009 david leen attorney pro-bono at the time sent investment retrievers inc. plaintiffs complaint and verbal conversation informs joe hernandez investment retrievers inc. contested case manager and shawn zienin, vice president, both agreed to closes their files two separate times. he has this in writing.
Plaintiffs were asked to be a co-signer with stephen and paul so they could qualify for a loan to lease a vehicle for their company business. mr. white never had possession of the vehicle. stephen explains mr. white heath condition and his lack of employment because seth and london wanted to no why he use a cain.
Four years has pass, he has not been able to get legal representation in seattle, wa. attorney at the time david leen informed mr. white he had received letter from bmw attorney dylan jackson threatening hem not to represent hem against their client bmw of seattle dba, lithia of seattle. david leen withdrew his services.

Less then two months after transaction 2005 and 2006 farmers insurance geico indemnity insured the vehicle to none register owner stephen wong. stephen informs insurance companies he was the sold owner of the vehicle without proof of ownership.
Mr. whites summery judgment hearing, judge shaffer dylan jackson locked court room doors, posted armed policemen at the door, "privet hearing". plaintiffs were denied legal representation at all times. 2007 to present plaintiffs without legal representation. he has been receiving threatening phone calls to drop his lawsuit against bmw seattle 2007 to present. recently he received certified mail form wilson smith cochran dickerson and dylan jackson threatening hem to remove video from you tub and other internet sites, or he will bring legal action against hem. defendants thought he would die of cancer before finding out what had happened to hem. dylan informs plaintiffs recently as october 2011 he had his day in court and his case was dismissed.
Defendant's nearly killed his wife gloria. she was in; intensive care six days, hospital and doctor expenses in the thousand of dollars. he is presently paying doctor and medical expenses. she is injured for life and need medical attention at his expense.
Attorney general strongly advises hem to seek legal consul, file legal action in superior court. without representation and consul his cases were dismiss. however, he isn't not attorney he represented hem self. judge catherine shaffer, judge joan b. allison and acting judge and arbitrator arnold b. robbins violated the trust each promised to uphold in the name of god, and man.
Plaintiffs, doing business with chase 1992 to present, he has all ways been in good standing. he has never had problem refinancing in the pass. mr. and mrs. white has been business owner in seattle pass twenty years up until both became disable. forty years of their life fraudulent taken. he has any criminal background, good standing in his neighbored hood. mr. and mrs. white or one of three founders of there church twenty-seven years ago.
Elected official ethical conspiracy violation; sent certified mail, regular mail, fax and numerous phone conversation with city official, it's very disturbing to have discovered the mayor of seattle, deputy mayor darryl smith of community, consul man mike o'brien, city consul man bruce harrell, seattle police department, seattle civil rights consented conspire and cover-up against senior citizens mr. and mrs. donald and gloria white.
Bmw of seattle contributed enormous efforts, violated plaintiffs civil rights insuring due process of law isn't render to hem. bmw should train their employees better.
Account solutions group llc, close their files 2007.

Without any doubt, defendants victimized continue victimizing hem. city officials washington state attorney general would not prosecute nor would (ago) appoint hem legal representation in the case investment retrievers vs. donald and gloria white, however, (ago) inform hem he qualified for the state appointed attorney.
Bmw of seattle has unlimited influence with the city states officials and court systems.
U. s. constitution promise:
We as a people holds and love dearly the united states constitution promise due process of law granted to each and every american citizen without no exception. why should he be excluded due process of law?
None has denied.

Mr. and mrs. donald l. white.

I bought a brand-new bmw mini cooper d in february 22, 2012. after two days, in the morning (february 24, 2012) , I got big problems. first, the driver door was not opened. second, when I turned my car off, the engine continued to run and the bonnet was hot with smoke and has burning smell for more than 5 minutes. it happened 3 times within 3 hours on that day. this condition has happened again in march 8, 2012 and march 21, 2012. third, the window was opened by itself (i mean, I didn't do anything to open the window. ) four times from february 24, 2012 to march 5, 2012.

I have visited four times the as center since february 24, 2012 (2.24-3.19) to fix the problems. but the as center fixed only the first problem (the driver door was not opened. ) , and they changed the air conditioner compressor. unfortunately, they failed to find out the reasons for other problems.

Those things are a shock for me. how come those things could happen to the brand-new bmw within two days of purchasing it? but more shocking for me is the response of deutsch motors in korea. one of the customer center staff called me on march 19, 2012 and said in an unfriendly manner that the company is going to provide only an accessory made by mini to compensate the inconvenience I had.
Yes, of course, I deserve to have some compensation for the cost of my time, mental stress, inconvenience, and mileages (about 120 km from my place to the as center). but what I really need is confidence that I am concerned by the deutsch motors. I am a customer who is suffering with car troubles since I have bought it. but what the company just wanted is to close this case with mini accessories that I even don't need. this is a very wrong attitude in handling customers. what do you think?