Bob Penkhus Mazda’s earns a 4.0-star rating from 2 reviews, showing that the majority of customers are very satisfied with their vehicle purchases.
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Mixed Experience at Bob Penkhus Volvo Mazda Volkswagen
As a customer of Bob Penkhus Volvo Mazda Volkswagen, my experience has been mixed. While the selection of vehicles is impressive and the staff is generally friendly, I found the pricing to be somewhat higher compared to other dealerships. The service center, however, provided efficient service but lacked a bit in communication. Overall, it's a decent place to consider for your automotive needs, but be prepared to negotiate for the best deal.
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Pros
- Wide Mazda Selection
- Expert Service Team
- Competitive Pricing
- Customer-Centric Approach
- Convenient Location
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Cons
- Limited brand selection
- Geographic reach restricted
- Potential higher pricing
- Service appointment backlog
Bob Penkhus Mazda Complaints 1
Customer Service
I took my car in because it was making a funny noise (user error). I dropped it off on a Wednesday evening because I was not going to be around Thursday when it was scheduled to be looked at. I was set up with a tech Wednesday to do a ride along to see if he could figure out the problem. He couldn’t at the time. Around 2pm Thursday evening I get a call about the problem. I tell them to fix it. This is when I was told that the parts for my car would be special ordered and that they would not be in until Monday.
I was blown away. My issue with that is that it never came up Wednesday. They never said that if parts were needed they would have to be ordered, because your car is so new (2017). No one ever said you will be out of a car for about five days. I wanted them to put it back together and I was going to pick it up, pay for the parts that I was told later, were special ordered so I had to pay for them, and take my car somewhere else. I should have!
I received no call Monday about my car. I called Tuesday after 11 am and the service chic gets on the phone and says "Oh yeah, we'll have it done by the end of the day today." I ask her why that would be because she told me Monday. I asked her why no one contacted me Monday to let me know they were not done. She replies, " Let me look at my call log and see, I called this number (my home number) at 3:40pm yesterday." I'm furious now because she says that she has a log saying she called my house and no one called! I say, no, I have a phone log as well and I was at home, you didn't call me. Then she goes into making oh sounds and mumbling about she thought she did and she doesn't know what happened. The kicker is, I gave them my cellphone number and she had previously contacted me on. So… now she lies about calling my home number? She never even said she left a message. Probably because she knew she was lying. She left a message on my cellphone Thursday.
So, not only did they not call me early in the morning Monday to say they didn't receive the parts and would not be done but they lied about calling me. She said the parts eventually came in around 2:30pm Monday. However, she said the car would not be ready until the end of the day Tuesday. That means they knew Monday morning that they weren't going to be able to fix the car and no one called then. Plus, this job should not take all day. What I’m getting is that no one touched my car Monday when the parts came in and they did not start on it Tuesday morning either.
I will never take my car there again unless it has a warranty issue. I took my car in for services such as oil changes and rotations (I drive a lot). No more. I will no longer pass along their name to those who are searching for cars either.
Keeping my car for six days is one thing, however; my major problem is the lie and then the lack of communication. I should not have to call them to chase down my car. They need to get more competent people in there as well. Obviously those that are working in the service department at the desk are overwhelmed and cannot handle the task they are assigned. Lying is not the answer. Had she admitted she forgot to call me I would have been upset but it is different than outright lying to me.
I will have the work inspected by another mechanic because I don't trust them after reading other reviews and the fact that I was lied too over something minor.
The complaint has been investigated and resolved to the customer’s satisfaction.
Mazda had my car for a total of six business days without ever really fixing the squeaking on my brakes. I had to bring it to them on three separate occasions with them causing me to be late to work once. It seems to me like brakes should be a simple fix but they are still squealing. Who are they hiring to work on these cars?! The last time I picked it up there(which I was standing around for10 minutes waiting for someone to help me)there was all this trash in my car from the mechanics. They also locked my stereo so I had to look up the code to unlock it. I will never buy another car or recommend Bob Penkhus Mazda to anyone!
I've never dealt with a manager at a company that can screw up and then not apologize, They promised something and then didn't deliver.
Is Bob Penkhus Mazda Legit?
Bob Penkhus Mazda earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
Bob Penkhus Mazda resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Bob Penkhus Mazda has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
A long registered date for bobpenkhus.com can be seen as a positive aspect for Bob Penkhus Mazda as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Bob Penkhus Mazda's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Bobpenkhus.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
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Bobpenkhus.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Bob Penkhus Mazda.
However ComplaintsBoard has detected that:
- Bobpenkhus.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The bobpenkhus.com may offer a niche product or service that is only of interest to a smaller audience.
- Bob Penkhus Mazda protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Overview of Bob Penkhus Mazda complaint handling
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Bob Penkhus Mazda Contacts
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Bob Penkhus Mazda address7455 Test Dr,, Colorado Springs, Colorado, 80923, United States
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Bob Penkhus Mazda social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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