National Tire & Battery [NTB]’s earns a 1.4-star rating from 530 reviews, showing that the majority of vehicle owners are dissatisfied with tire and service experience.
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Customer service
My tires showed low on my dashboard. I stopped at NTB. James greeted me and asked how he could help me. I explained my problem and he got his gage to check all my tires. After checking the air pressure, one of the tires was low, he filled it up. James then got on the ground and found a nail in my tire. I went in the office and Mike set up a repair. Brenda came and told me, since I purchased the tires at NTB there would be no charge. From the time I arrived and spoke to James, then Mike and lastly Brenda, I was treated with the best customer service. I can't say enough.
Recommendation: I recommend NTB highly.
Tire sensors repair
I made an appointment at store #4532 on Tuesday. When I arrived on today March 13, 2024, Bill welcoming me but could not find my earlier reservation from the day before. He added, I can still take you in now and repair your vehicle problem. While my vehicle was being repaired, Bill would come by to explain what the problem was going on with my tire sensors. Bill was very helpful throughout the service. Thank you, Bill.
Clarence C.
Recommendation: Yes
These people do not care about my safety or my family's safety.
A few weeks ago, I stopped in due to hearing my front driver's brakes grinding. It wasn't very loud, but I know that whenever you hear squeaks or grinding, to take the vehicle in asap, or the repair cost can go through the roof. When I spoke to the manager, Sid, he said that my brakes were fine and no need to address at that time. Well now I'm back, due to the grinding sound becoming way worse, and not I need a whole new braking system. I am pissed, as I take my cars only to this business and specifically this location. The same manager said he believes the caliper stuck on me and they wouldn't have known that by just checking the shoes and pads. When a customer tells you that the brakes are making sounds, why wouldn't they do a note in depth investigation? Well, I could have possibly injured my family and I or another person due to the state and condition on my brakes. All of this could've been avoided had they listened to me the first time. I wonder if this was so they could get my bill up for a larger repair, versus the nominal amount for just pads? I will never be back, I will defer all friends and family from coming here or utilizing NTB, and I will tell everyone about the service I received. I have been a great customer, and I deserved better. There's no accountability here. Then I asked for an oil change when I arrived until they told me the estimate for my brakes, well they did the oil change without my consent, because I was going to take my business elsewhere. Then they told me I couldn't leave with my brakes like they were, so I had to have them serviced by them. I am livid, and can't wait to leave this horrible business and never return. DO NOT GO TO MAVIS TIRES OR NTB! THEY DO NOT HAVE INTEGRITY!
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Pros
- Wide selection of tire brands
- Nationwide service center network
- Frequent discount offers & deals
- Expert tire & battery technicians
- Convenient online appointment booking
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Cons
- Premium pricing compared to local shops
- Upselling unnecessary services
- Limited brand selection in some locations
- Appointment availability may vary
National Tire & Battery [NTB] Complaints 527
Customer service
Hello, I am writing on behalf of my daughter who is 18yo. she made an appt for a simple flat tire and went in on said date, 5/14/2024 and time, 12 noon. The service men said it would be 30 minutes. She also asked them to kindly put the spare tire back in place where it belongs in the trunk along with the jack and other equipment. They said no problem. It...
Read full review of National Tire & Battery [NTB]NTB service
The lift broke and I was told my truck was stuck. I waited hours and then left and waited hours for a phone call. I had no vehicle so could not go to work next day and lost out on a lot of money. On top of it I was told my brakes were good. The next day while I’m stuck at home I get a call saying brakes and routers were bad and I would need to pay a large sum I was already told was not needed with almost no discount for my loss of work day and money.
Claimed loss: 1000 dollars and much time
Desired outcome: Services for free
Confidential Information Hidden: This section contains confidential information visible to verified National Tire & Battery [NTB] representatives only. If you are affiliated with National Tire & Battery [NTB], please claim your business to access these details.
Went in for an oil change and come out with transmission problems
On March 23 yesterday, I went in NTB College Rd Greensboro, NC for an oil change and asked them if they could check my brakes. I left my car with them because I didn’t have an appointment. I asked if they could call me when my car was ready. I never received a call. I called about 4 pm that evening and I was told it was ready and been sitting for quite some...
![National Tire & Battery [NTB] - Went in for an oil change and come out with transmission problems](/images/complaint/full/1951921/1711318999314706566.jpg "National Tire & Battery [NTB] - Went in for an oil change and come out with transmission problems")
Is National Tire & Battery [NTB] Legit?
National Tire & Battery [NTB] earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for National Tire & Battery [NTB]. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
National Tire & Battery [NTB] has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Ntb.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Ntb.com you are considering visiting, which is associated with National Tire & Battery [NTB], is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for National Tire & Battery [NTB] have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- While National Tire & Battery [NTB] has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 10% of 527 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
Tire rotation turns into nightmare!
I’vew been going to NTB for years now. The one in Gastonia, NC wasn’t available, so I went to Charlotte (Davis Lake), NC. I went for a tire rotation and now my car iis trash! Upon taking a nut off the front drivers side, it stripped the threads and caused NTB for have to install another wheel hub. To say the least, they blamed it on my previous mechanic...
![National Tire & Battery [NTB] - Tire rotation turns into nightmare!](/images/complaint/full/1949269/1710499972245966843.jpg "National Tire & Battery [NTB] - Tire rotation turns into nightmare!")
![National Tire & Battery [NTB] - Tire rotation turns into nightmare!](/images/complaint/full/1949269/1710499972675666426.jpg "National Tire & Battery [NTB] - Tire rotation turns into nightmare!")
![National Tire & Battery [NTB] - Tire rotation turns into nightmare!](/images/complaint/full/1949269/171049997216185934.jpg "National Tire & Battery [NTB] - Tire rotation turns into nightmare!")
![National Tire & Battery [NTB] - Tire rotation turns into nightmare!](/images/complaint/full/1949269/1710499972774143937.jpg "National Tire & Battery [NTB] - Tire rotation turns into nightmare!")
![National Tire & Battery [NTB] - Tire rotation turns into nightmare!](/images/complaint/full/1949269/1710499972921594730.jpg "National Tire & Battery [NTB] - Tire rotation turns into nightmare!")
Alignment
I had new tires put on and an alignment. They went ahead with the service without informing me that there are no camber adjustments for my van. When talking to the man you did the work and the man in the front, they did not seem to be knowledgeable of how to explain anything or what actually needs to happen o fix the camber for the alignment. After...
![National Tire & Battery [NTB] - Alignment](/images/complaint/full/1940187/1709410272887015633.jpg "National Tire & Battery [NTB] - Alignment")
I was sold a tire I did not need
While traveling from florida to tennessee, my dashboard indicated low tire pressure. I pulled into a ntb service center. The agent checked one tire, said it was bad, ane needed to be replace. We paid $316.22 for a new tire. When I got back to my house in florida, I took the tire I was told was bad, I took it to firestone, where I do all my tire needs. The...
Read full review of National Tire & Battery [NTB]Over exaggerated estimate caused needless expensive tow
On January 23, 2023 I had driven my daughter to the West Virginia University for a doctor appt. Which from Berkeley Springs WV to Morgantown, WV is a 2 plus hours drive one way. The trip to WVU was uneventful. We got into the car to return home when I pulled out of the parking spot there was a horrible dragging sound. My daughter got out and looked to see...
![National Tire & Battery [NTB] - Over exaggerated estimate caused needless expensive tow](/images/complaint/full/1933338/1706842771304740498.jpg "National Tire & Battery [NTB] - Over exaggerated estimate caused needless expensive tow")
Wrong tire size sold.
I went to store #4518 to purchase tires for a 2006 Pontiac GTO. I asked for stock sizes in Nitto 555 brand and model. Your rep made the commit about going wider in the rear, my reply was no I have issues with rubbing with the old tires and only want stock sizes to there will be no issues. The representatives name was Chris. He in formed me they would have...
![National Tire & Battery [NTB] - Wrong tire size sold.](/images/complaint/full/1933327/1706840102749573897.jpg "National Tire & Battery [NTB] - Wrong tire size sold.")
Oil change, new tire installation, tpms replacement
On 1/18/2024 I took my wifes 2019 Jeep Grand Cherokee to NTB on Garrisonville, Rd in VA. I was getting an alighnment, new tires, an oil change, and replacement of all 4 TPMS. Upon recieving my vechile after the work was done I noticed the donut was not put back in it's propper place and was just thrown in the rear of the vehichle. I then noticed that the 4...
Read full review of National Tire & Battery [NTB]Inspection
Took vehicle to get four new tires and an inspection. Technician said that my left shock was leaking, and I needed to replace both rear shocks. NTB refused to show me the bad shock and put a rejection sticker on it. I decided to take it to a certified Toyota dealership to have them verify my shocks were bad. Come to find out, none of my shocks are bad and my truck passed inspection.
Claimed loss: $15 rejection sticker I had to pay for.
Desired outcome: refund for the rejection sticker. check qualifications of the technicians
Confidential Information Hidden: This section contains confidential information visible to verified National Tire & Battery [NTB] representatives only. If you are affiliated with National Tire & Battery [NTB], please claim your business to access these details.
Steering wheel bushing
I took my Hyundai to NTB on Joppa Rd in MD. They were suppose to fix my steering wheel bushing and ended up breaking a part. The mechanic admitted it. They fixed what was broken but came across some other issues. They then took my car to Harford road where a specialized mechanic was to operate on it. He couldn’t fix it either and then they said they’d send...
Read full review of National Tire & Battery [NTB]NTB - Tyre service.
I pre booked and ordered a full set of tyres online and paid to booked our appointment for 8am on November 16th 2023. We got to the Tomball shop at 14414 FM 2920rd as per email confirmation. The shop was not open and opened late at 8:15am. We were then told we would have to have our tyres changed in the parking lot due to our heigh, which we did not mind...
Read full review of National Tire & Battery [NTB]charges
11/8/2023 at 3:00 I have visited NTB for years. First when they were on Capital Blvd in Raleigh and when that closed, I now go to the one on Millbrook. I scheduled an appointment for today and asked for oil change and state inspection. My complaint is that when I paid the bill, I was in shock. My total bill was $129.03 and I had a $10.00 coupon. I said...
Read full review of National Tire & Battery [NTB]Damaged tail light
Back in September, I had some service done on my vehicle at the location in Round Rock, TX. When I picked up the vehicle after hours, I noticed my right tail light was damaged. I filed a complaint with the store, they said they would replace it, I sent emails with pictures of the damage, and have not heard from them since. I would like to be contacted a...
Read full review of National Tire & Battery [NTB]Terrible service
Abysmal customer service. Had an appointment a few weeks ago at the Lutherville store to find and fix an issue with my steering. They had it for 5 days, and said they replaced the struts yet my bill doesn't mention any strut work but new brakes were installed. The brakes were fine and did not need to be replaced. As soon as I left the place after spending...
![National Tire & Battery [NTB] - Terrible service](/images/complaint/full/1901263/1698971681252863959.jpg "National Tire & Battery [NTB] - Terrible service")
![National Tire & Battery [NTB] - Terrible service](/images/complaint/full/1901263/1698971681869573739.jpg "National Tire & Battery [NTB] - Terrible service")
Tire rebate
I purchased 4 tires with the promise of a $50 rebate. I purchased the tires at NTB and had them put them on and dispose of the old tires. NTB then gave me a single document with the date, invoice, cost, etc that I had to submit to Goodyear to get the rebate. Goodyear has now denied my claim 3 times... not sure why as all the information is on the single invoice NTB provided. Rebates are nice but the dealership should handle the paperwork... not the customer. If Goodyear needs more information than what NTB provided on the invoice then it should be highlighted well in advance of submitting the rebate.
Desired outcome: I want my $50 rebate. I have 4 cars and will never have Goodyear tires again or purchase tires from a dealership that refuses to file the paperwork for their rebates again.
Tires
I purchased 4 tires 8/23, paid $900 Sumitomo tires (sold because of the warranty) and was told fixing was free and that I should not purchase the warranty because the tires are good quality and have 50K warranty. Took my tire that is less than a year old to them and was told they can't fix it it must be replaced and charged a ridiculous amount of $237 to replace a tire that should have been under warranty.
Desired outcome: Refund of $237
Rebate
On 6/13/2023 I bought 4 Michelin tires from your store on Watson Rd in St. Louis. I was promised a rebate in the form of a $60 gift card. 3 attempts and countless calls were frustrating and finally fruitless. I was denied my rebate on some technicality. I spent $1,000 on tires but your company decided to deny my crummy rebate. Goodbye NTB. Goodbye Michelin. The word Scam applies here.
Read full review of National Tire & Battery [NTB]Lying employee
Went for simple oil change, was concerned when it took 10 minutes just to enter in computer, 15 minutes just to drive it in and secure it before raising the lift. Then it went from 1 person to 3, I assume to remove filter, but the real problem is when I finally got into my car and the CHECK ENGINE light was on. I immediately told the kid I had been dealing...
Read full review of National Tire & Battery [NTB]Installed control arms on my Cadillac
I took my car to check the brakes and the rotors and the service guy told me I needed control arms and he recommend I get that work done first. I got the control arms installed for about 1000 dollars and when I left the shop my car was shaking and going to the right I went back to contact the service manager they check the car say they didn't notice anything I left again the car doing the same thing I have bought the car back twice they recommend I get tires I went and bought two new tires on the car and it's still shakes I took it back again a recommend that I get a front end alignment which they should have done when they put the control arms on. The guy took the two new tires put them on the back
and did the front end alignment.
I have never known no one to take two new tires and put them on the back I have been to NTW complaining over three times I would like to be reimbursed so i can take my car elsewhere
To get it fixed.
Desired outcome: Yes, I would be reimbursed to get my car fixed elsewhere.
About National Tire & Battery [NTB]
![Screenshot National Tire & Battery [NTB]](/images/business-screenshot/752x348/102163/102163-0.jpg)
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Overview of National Tire & Battery [NTB] complaint handling
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National Tire & Battery [NTB] Contacts
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National Tire & Battery [NTB] phone numbers+1 (800) 741-7261+1 (800) 741-7261Click up if you have successfully reached National Tire & Battery [NTB] by calling +1 (800) 741-7261 phone number 0 0 users reported that they have successfully reached National Tire & Battery [NTB] by calling +1 (800) 741-7261 phone number Click down if you have unsuccessfully reached National Tire & Battery [NTB] by calling +1 (800) 741-7261 phone number 0 0 users reported that they have UNsuccessfully reached National Tire & Battery [NTB] by calling +1 (800) 741-7261 phone number+1 (866) 649-8473+1 (866) 649-8473Click up if you have successfully reached National Tire & Battery [NTB] by calling +1 (866) 649-8473 phone number 0 0 users reported that they have successfully reached National Tire & Battery [NTB] by calling +1 (866) 649-8473 phone number Click down if you have unsuccessfully reached National Tire & Battery [NTB] by calling +1 (866) 649-8473 phone number 0 0 users reported that they have UNsuccessfully reached National Tire & Battery [NTB] by calling +1 (866) 649-8473 phone number+1 (888) 867-5658+1 (888) 867-5658Click up if you have successfully reached National Tire & Battery [NTB] by calling +1 (888) 867-5658 phone number 0 0 users reported that they have successfully reached National Tire & Battery [NTB] by calling +1 (888) 867-5658 phone number Click down if you have unsuccessfully reached National Tire & Battery [NTB] by calling +1 (888) 867-5658 phone number 0 0 users reported that they have UNsuccessfully reached National Tire & Battery [NTB] by calling +1 (888) 867-5658 phone number+1 (561) 383-3000+1 (561) 383-3000Click up if you have successfully reached National Tire & Battery [NTB] by calling +1 (561) 383-3000 phone number 0 0 users reported that they have successfully reached National Tire & Battery [NTB] by calling +1 (561) 383-3000 phone number Click down if you have unsuccessfully reached National Tire & Battery [NTB] by calling +1 (561) 383-3000 phone number 0 0 users reported that they have UNsuccessfully reached National Tire & Battery [NTB] by calling +1 (561) 383-3000 phone number
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National Tire & Battery [NTB] emailsservice@tbccentral.com100%Confidence score: 100%Support
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National Tire & Battery [NTB] address4280 Professional Center Dr., Suite 400, Palm Beach Gardens, Texas, 33410, United States
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National Tire & Battery [NTB] social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024
![National Tire & Battery [NTB]](/images/business/48-48/102163/ntb-national-tire-battery.png){kind=small}
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