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BookHolders LLC. Customer Service Phone, Email, Contacts

BookHolders LLC.
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BookHolders LLC. Complaints 2

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BookHolders LLC. misleading business practices / fraud

As part of their marketing tactics, BookHolders will tell sellers that their books are worth a certain amount of money if they sell through their 'Advantage' program, which is essentially a consignment which automatically drops the selling price of the books if they don't sell quickly (and sometimes dropped immediately). Emails to 'opt out' are always insufficiently marked, and often go directly to spam. BookHolders clerks are often told to lie to people to convince them to use the program.

Not only does BookHolders have deceptive business practices, but their pilot store (which coincidentally closed down recently) had multiple OSHA violations and unsafe working conditions. There was an incident once where a sewage line burst in the warehouse (the basement), and management simply left a tub underneath the leaking sewage for over a month before fixing it. Multiple employees were exposed to the waste, and a few contracted pink-eye. Large areas of the warehouse were unlit, sharp objects protruded out from numerous areas, mold grew rampantly in multiple parts of the warehouse on the ceiling and shelves, the only exit out of the basement (other than the small spiral staircase leading upstairs to the storefront) was always bolted shut with a key, providing no escape in the event of an emergency.

At their corporate headquarters, not far from where the main store used to be, they have 'analysts', whose job is to create fake accounts on Amazon, that are used to mass purchase books under fake names to avoid Amazon's mass buyer policy. Gift cards are loaded to the accounts and shifted between accounts to prevent the fake accounts from being flagged as fraud. When purchasing books through individual sellers with these fake accounts, if there was no tracking number given, or the shipment arrived a day later than it was supposed to, they would file A-to-Z Claims against the seller and get their money back. If they received the book after they were refunded for their fraudulent claim, they would keep the book, delete the fake account, and thus prevent themselves from being shut down by Amazon.

Not only this, but in the pilot store (and presumably every other store), cash income was never reported or deposited; only manually driven between stores, avoiding documentation of income through cash by any means necessary. New employees who are hired on during peak season are paid less than the legal minimum wage, because they claim they're 'contractors' (violation of contractor classification and use). After two weeks, before they would have to be hired on as full employees, most new hires are fired for no reason other than to avoid paying taxes on them.

BookHolders has a long history of illegally exploiting employees, customers and businesses, and should be avoided like the plague. All experiences listed here occurred between 2012 and 2015.

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Several months ago, I sold a book through BookHolders. I will never do so again!!! First off, I shipped the book to them in December 2012. I was quoted that the book would sell for $53.19. I had the option to lower the price to make it more competitive with the other books. So, I adjusted the price to $50. After several weeks, I lowered the price each...

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Overview of BookHolders LLC. complaint handling

BookHolders LLC. reviews first appeared on Complaints Board on Jun 18, 2013. The latest review misleading business practices / fraud was posted on Dec 12, 2018. BookHolders LLC. has an average consumer rating of 1 stars from 2 reviews. BookHolders LLC. has resolved 0 complaints.
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  1. BookHolders LLC. Contacts

  2. BookHolders LLC. phone numbers
    512-377-9543
    512-377-9543
    Click up if you have successfully reached BookHolders LLC. by calling 512-377-9543 phone number 0 0 users reported that they have successfully reached BookHolders LLC. by calling 512-377-9543 phone number Click down if you have unsuccessfully reached BookHolders LLC. by calling 512-377-9543 phone number 0 0 users reported that they have UNsuccessfully reached BookHolders LLC. by calling 512-377-9543 phone number
  3. BookHolders LLC. emails
  4. BookHolders LLC. address
    2025 Guadalupe St, Austin, Texas, 78705, United States
  5. BookHolders LLC. social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
BookHolders LLC. Category
BookHolders LLC. is ranked 173 among 175 companies in the Books and Magazines category

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