Booking.com
Reviews and Complaints

My friends and i booked an apt in amsterdam called lunas hideaway withy comfirmation number [protected] in oct 2019 and paid deposit of 319.22 euro but unfortunately due to covid restrictions we were unable to travel on thye plkanned booked dates 18/3/2020 for 4 nights. We agreed with the apt host kiki that she would hold our deposit up till the new booking dates. Now that it's safe to travel again we planned to do so in september 2022 but unfortunately she has never replied to our emails and we are left stranded with no place to go and deposit not refunded. What is our next step please. Is it possible for you to contact her yourselves as she is not replying via booking.Com and not even via email.

Thanks in advance and looking forward for your reply

On July 15. 2022 I flew from Las Vegas to Charlotte, arriving July 16. The previous legs of my reservation were first class tickets. When I made this reservation I made it with the intent that this was a first class ticket from beginning to end. I started this trip on July 8, 2022. I noticed the last leg of the flight was an economy ticket, something I did not book the day before I was to depart Las Vegas to Charlotte. I called you numerous times soon after, I was promised 2 call backs from you prior to my flight departing and I received none. The last time I called was 2 hours prior to my flight leaving and I was on hold for 52 minutes and I had to hang up because I was boarding my flight. When you did call I was in route to Charlotte. Later that day I arrived home you finally called and I was promised my issue would get the attention that it deserved IE major escalation. It's been 3 weeks and I haven't heard anything from you and the reps that I have encountered give me the impression that I'm wasting my time. I've sent emails detailing my issue but no answers so now I'm trying this.

Again, I booked a round trip first class ticket, why would I want to fly economy on the last leg home?

08/05/22 I booked a room for Motel 6 online utilizing my smart phone. When I arrived at Motel 6, they asked for my card and I explained I had already paid for the room online, the clerk stated they know but they have to run the card anyway and that I would not be billed twice. I was in fact, billed twice. I have two charges currently pending on my debit card account one from booking.com and one from Motel 6. The manager at Motel 6 stated they did not handle that issue, the issue is through booking.com who is supposed to contact Motel 6 and then they (at Motel 6) undo a charge. I have tried contacting booking.com all day; but to no avail. I got a customer service representative but they claimed they could not hear me and hung up. They state they have live chat when you are online; but there isn't actually a live chat. This situation needs rectified. I can be reached at [protected] or via my email if for some reason I am not able to be heard [protected]@yahoo.com; I can also communicate via chat. Thank you.

I have booked a round-trip flight Vancouver x Toronto with WestJet, through Booking.com for me and my daughter to visit the East Coast. It was supposed to be a final trip before school re-start in Sep. Although, it ended up being a nightmare.

My initial booking was for Jul 31 - Aug 5. On Jul 29, I felt a bit chill and on Jul 30, I tested positive for COVID-19. I called Booking.com and unfortunately, the only option was to pay another $1,045 (on top of my already very expensive flight $1,973) to postpone in 1 week my flight, which I reluctantly did accept and paid.

My new booking was scheduled for Aug 6 - 11. On Aug 4, my daughter felt chill and after testing everyday negative, she finally tested positive for COVID-19.

Today, I called Booking.com and, despite the fact that I have already paid twice the costs for this flight and the cancelation is related to a serious health condition and I am following Health authorities instructions to cancel my flight, the attendant informed me I am not allowed to receive not even $0.01 refund.

This is not acceptable, as a client, I must say how frustrated I am with the lack of empathy from Booking.com/ WestJet. I will never fly with WestJet or Booking.com anymore.

Hace más de 40 días me retuvieron 200 dólares cómo garantía de mi estancia en el hotel y aún no me lo han reembolsado. Me considero estafado y sugiero a las personas que se alojen en este hotel, que no se retiren sin tener la certeza de que se les haya reembolsado lo retenido cómo garantía. Son unos estafadores! No arruinen su viaje eligiendo a este hotel

Morning. I am speaking on Behalf of Barefoot Beach Camp Kenya Limited of which I have received an Invoice for the period of July 2022. I must explain that We had closed Barefoot Beach Camp Kenya in June 2022 my last booking being on 2nd June 2022 and the camp was non operational as of this date. So I have a question as to whom came and when, which would need to include Names, how many and on what dates. Kindly reply to me Directly on my personal email [protected]@gmail.com and or [protected]@yahoo.com

Kind Regards

Edward Aniere

I paid for my room that I leave for in 4 days but then they took $2,000 out of my account. My account is in the negative but they say they can’t find the transaction. I called yesterday ams spent four hours on the phone waiting. No one could help and refused to let me speak to a manager. My money is still not returned. I haven’t received a call or email to fix it. I have no money for the rest of the month for me and my son since I am a teacher. This money was for my trip and food for the month. Please help me get my money back. The bank is investigating fraud now.

I am being charged over $1099.82 using hotel booking.com Amsterdam NL. The booking seems to have been made on August 3 and it is only August 2 where I am at present. They have used with my credit card details and it seems to have been "approved" though it is still pending on my online credit card statement. for a room in Amsterdam. Can you help me stop this?

I do not have a mobile phone but can be contacted at [protected]@gmail.com

You didn't provide me with a confirmation email. Now I need to reschedule to my booking to the following weekend and you are going to charge my card and then tell me I didn't cancel. You can't call and talk to someone without the confirmation number. Way to go. Thank goodness I charged this on my Amex so I can have them fight the charges. Please note that all attempts prior to my cut off to cancel (August 3rd.) have failed due to your lack of providing information.

On 27th July 2022 I booked a flight from Perth to Brisbane and I made a mistake by putting 27/8/22 rather than 30/7/22, for three people me, my wife and my son. I was charged $980.01 reference number 40-[protected] with pin code 6061, I immediately phoned Booking.com and had to pay $261 to change the date to 30/7/2022. I booked a return flight on 31/7/2022 for $1445.20, reference number 40-[protected] PIN number 8845, however my daughter told me after booking the flights that there are flights delays and I could loose my Doctor appointment for Monday morning on 1/8/2022. I phoned Booking.com and canceled the flight on 27/7/2022 two hours after I paid $2686.21 and had to pay an extra $480 to bring the total I paid for flights that I didn’t have $3166.21.

I am complaining about those unfair charges $741 and $2425.21 that I did receive in my card.

Please refund all the money for the flights that I did not use and canceled immediately because of current flights cancellation and my mistake. Otherwise I want to raise the issue to the Ombudsman to recover those money.

Kind Regards

Wham Al-Shabib

Dear sirs,

I booked 3 nights stay at the B&B La Torretta, in Loano, Italy, checkin on Friday June the 24th, checkout on Monday the 27th. Happy to go but the virus got both me and my partner. Because of it I had to cancel the reservation but I had already paid the period. I called your support and they answered no problem to get my money back as long as the B&B agreed. Got in touch with La Torretta owner, explained him the situation and he was very kind. He replied: "as soon as Booking will get in touch I'll inform them of my agreement. Almost one month went by but you didn't refund me.

Is there anything I can do to speed up the procedure? Total amount: 242€, you got by my American Express card.

Thanks for a quick definition.

Nicola Criscuoli

[protected]@yahoo.it

+[protected]

I recently received a notice from my credit card company stating that I had been refunded over $8000 from booking .com. Checked and the original charge had been about $62 more. Apparently I was charged a cancellation fee for something I never booked. I had to close the account, so I will have to wait for a statement to send. I cannot get anyone to help me at booking.com after trying for two days . This was charged on July 6,2022. I received the refund on July 19, 2022. Whenever I call, I keep getting asked for a reservation # or property #, which I don't have because I didn't book any property and never have. I shouold have had some confirmation call from booking.com.

To: Seaside Oceanfront Inn,

Bookin.com

Please note the issues myself and my husband experienced during our two nights of stay, arriving July 15th and leaving the 17th, 2022 ( booked through Booking .com) in the Morning side room, on the fourth floor.

Service issues:

No service of any kind provided in the two nights we stayed at the hotel.

Towels were not replaced.

Garbage was not collected which made the small room smell.

Bed was not made and mattress too old and very uncomfortable.

Threadbare carpeting with pulls leaving bald spots. The window was so dirty you could see all the finger prints and smudges.

Broken and wobbly TV stand with loose bolt which makes it a safety issue.

Slippery tub which is a safety issue. We used wash clothes to have a safer place to stand on.

Provide a bath mat .Tile is very slippery when wet.

When choosing the water flow between tub and shower, water would continue coming out of both the shower head and bath tub faucet therefore causing insufficient water flow. .

Broken toilet seat, you had to balance yourself since the seat kept coming loose.

Dirty toilet bowel which looked like had not been cleaned for a long time.

Only two lights out of three bathroom vanity lights working as the only available bathroom lights.

Bathroom door would get stuck, did not close or open easily and properly which made you feel unsafe. In an emergency situation, such a fire, you could easily get trapped in the bathroom Very frustrating and inconvenient, since my husband had to stay guard and help with opening and closing the bathroom door.

TV desk dirty, scratched up with all bolts loose which is a safety issue.

The mattress needs to be replaced.

The first morning of our arrival, as I attempted to make a cup of coffee, there was a used K-Pak was left in the coffeemaker from previous occupants,

Only one paper cup, one coffee K-Pak, with two choice of hot chocolate and one decaf was provided, which never checked to replace the only coffee K-Pack during our stay.

Coffee maker was placed underneath the clothes hanging area, a so called closet rail on top of a small refrigerator and inaccessible if the bathroom door was open.

Having clothes hanging over a coffee maker, creates a dangerous situation in case the coffee maker mal functions and caches fire, it does not make person feel that they are in a safe environment.

Elevator Issues

Elevator lights partially off which made it feel unsafe and dangerous.

Insufficient lighting in the hall way of our floor and at the street level of the elevator areas.

Elevator dirty and slow.

I returned to get something from my room but the elevator door would not open , I went to office ,gal asked me what the elevator was doing. I explained about the door she said same thing happed last week and was repaired. If I get stuck return to first floor and ask at restaurant for help with door they know what to do...

Parking issues

Only one ADA handicap spot, which was taken when we arrived, since I am disabled and need a parking spot close to any facility. They only have 7 parking spots for a 14 room hotel. The first 4 spaces in front of office were always full with same car's . The three spots next to hotel entrance had 1 Handicapped accessible place . The three places were never empty.

Extra insufficient parking kiddy corner, across the street from the hotel. Their trash area and where old mattress was dumped.

Desk attendant at the hotel informed us to park in the street if there were no parking spot available.

First night arriving around 7 pm we had to park in the street down from hotel.

2nd night, arriving approximately around 8 pm we had to park a block and a half away from the hotel. In the morning, we were greeted with three nasty sticky notes, attached to the driver side window not wanting us to park in the neighborhood.

Parking anywhere but in the only three adjacent spots closest to the hotel elevator, you have to walk approximately 100ft. down a narrow drive way, with insufficient lighting to get to the elevator which is not safe or convenient for any one, especially a disabled person like myself.

The last day ,Sunday morning the July 17th I went to office to use the bathroom since the toilet seat was broken in our room. The individual at desk said yes but the restaurant restroom was nicer. I explained because of my disability I was not walking back to hotel and taking elevator to 1st floor seeking the restaurant. He said we should have called for a repair person to fix it. Thinking of time involved waiting and the need for a toilet I didn't feel it required an answer. He asked if everything else was OK, but at that time my frustration of all that was wrong in the room I did not want to debate with him. He seemed to be in a bad mood and confrontational. My husband was walking a block and a half to get the car then we had to load up so I thanked him for his time and left him talking to himself.

I read a few of the reviews about The Seaside Oceanfront Inn. Terms, bait and switch, run down... were used. When looking at the lovely pictures of the rooms and paying $527.00 for the two nights we spent there , there is definitely a problem with upkeep and management. Enclosed find pictures of some issues. I feel a refund would be acceptable in this instance.

Staying at your establishment did not make myself, an elderly handicapped person and my husband feel safe, comfortable or welcomed. We worked hard in our lives to earn money to spend it in an enjoyable manner in our retirement. Our experience at your establishment was very disappointing and not even close to what you would expect for the money we spent at your establishment. Therefore, I am respectfully asking for a full refund of my bill, Attached please see pictures.

Sincerely,

Margaret Maarefi

We booked with booking.com for our Trip to Tulsa, OK. When we arrived to our hotel in Tulsa (Holiday Inn Express & Suites Tulsa South- Woodland Hills ) on May 27th, the room we booked was a little smaller than we wanted so we decided to see about upgrading our room. The hotel told us that they had a room we could upgrade to but since we booked with booking.com we would have to cancel with them and then rebook for that room. The hotel told us that they would waive any cancellation fees since we technically weren't canceling, but instead upgrading. I called booking.com to see if they could help us "cancel" and rebook to our upgraded room (I believe the phone conversation was recorded). Booking.com told us that we could do that but we would have to pay for the new room and then we would get refunded for the old room (over $300) in 7-10 business days.

It is now July 19th and we still have not gotten our refund. My husband is still traveling to Tulsa every weekend and staying in the same hotel (we now book through the hotel) so we are in contact with the hotel weekly about the issue. The main lady at the hotel has told us she sent booking.com all the paperwork saying they waived any cancellation fees and that our money should be returned (I have an email confirming she sent them that). I have spoken with booking.com countless times about getting our money back and the first thing they told me was that they are waiting on the hotel to "release" the money. Then when we spoke with the hotel, they told us that booking.com is trying to make the hotel pay them for the "canceled" room stating they "lost" money. However, they didn't loose money because we instantly rebooked with them for a bigger room. They are however still not refunding us the money they told us they would.

We did nothing wrong in this manner and we were assured by booking. com that we would receive our money back. It has been almost two months and last time I tried to contact booking.com, they wouldn't even respond. We just want our money back. We were not suppose to loose the over $300. Please help us get our money back.

We want the over $300 that booking.com told us they would refund us. We tried for almost two months to work this out with them and they will not give us back our money and are now not even responding. I do have email proof of all communication.

We have listed a penthouse for short let with you - address below

LUCKY SPOT Xatt Ix Xlendi Farrugia Building Flat 4, XLN 1011 Xlendi, Malta

Number 7767594

We made it clear that we do not want bookings for less than 3 nights, but we have had 3 - 2 nights bookings. The last one was made 2 days ago, 9th to 11th September, 2022

Please do not make any more 2 nights bookings.

Raymond Farrugia

Good day Sir/Madam

I sitting in a problem to lock into my booking.com account. The numbers i dial for help in Cape Town i can't get hold off. My contact number has change and need to be updated. please contact me as soon as possible.

I leased a car from Klass Wagen June 13 through your company Booking.com. Booking .Com charged my America Express $160.68. On June 16, Klass Wagen charged my credit card for $215.90. I basically paid twice for the car. I reported this to Booking.com July 8th and you responded stating you would look into it and get back to me. Re: # [protected], Pin # 3363. As of the above date I have yet to hear from anyone. Do I have to take this to another level?

I travelled to Kenya today July 17 on Kenya Airlines flight KQ 0761 and paid for a taxi via the Bookings.com website. booking reference: [protected]. Name Tiekie Barnard. I was booked to go to the Pride In, Royal Orchid Azure Hotel, Lantana Rd, Westlands, [protected], Nairobi, Kenya

Flight arrival time: 17:15

Pick-up date: Sunday, 17 July 2022

Journey provider: Hospitality Group East Africa Limited

I dutifully followed the below instrucitons and then proceeded to find my driver

1. After passport control and baggage claim, make your way to Arrivals.

2. Look out for your driver who will be holding a sign with your name on it.

The flight arrived a bit early and I waited outside as I thought the taxi might not have arrived yet. I walked up and down looking for my name but there was nobody. I tried to phone the Taxi Service called Hospitality Group East Africa as I had to google their number as it is not on the booking reference. I used the number +[protected] there was no repsonse.

At no time was I contacted by anybody as I was waiting. I then had to pay for another taxi to take me to the hotel and will expect a re-imbursement.

Many Thanks,

Tiekie

On 13th may, 2022 I was checking a hotel at booking, com and I found one which I decided to reserve it for my upcoming trip for my daughter cancer treatment. At the time of booking the information on the booking.com site clearly states that the booking is free of cancellation until 22nd may 2022 not only that it also states that they will charge me on 20th may 2022 clearly mentioned at the time of booking/reserving the hotel.

But what the booking.com did they charged me on 13th may 2022 the moment I entered my card details instead of charging me on 22nd may 2022 which made me cancel the booking on the same day.

The same day I called the booking.com customer service and explained them all the details and reason for the cancellation and I was told that they will contact me the next day with more information on refund, the next day I did not received any call from the customer service and decided to call them back and spoke with the booking.com customer service and I was assured by the customer service that within the period of 2 week my money will be refunded back to my account and I trusted them with there words.

One month passed as I was busy with my daughters medical treatment I could not followup the refund later receiving the bank statement I realised the money was not refunded to into my account.

I decided to call booking.com customer service this time they came up with new story that the booking policy was not free of cancellation and therefore they have requested the hotel to consider our request and authorize them to refund me back.

Days and days passed but I did not received any feed back from them so decided to call them back and they always came up with the different stories they also told me to contact the hotel reception directly and I decided to do so. I called the hotel reception and explained them the situation and they told me that we are not the one who have charged you its booking.com who have charged me so please contact them and not us.

I again called the booking.com customer care and told them what hotel manager told me but still they told me that the hotel are one who has charged and not them.

At the end they refused to refund me my money telling that I hotel have refused to refund the same.

The booking was done on 13th may, 2022 at 21:42:42 and the same was cancelled on 13th may, 2022 at 21:45 and the same day I had called the booking.com customer service.

Check in date : 2022-05-24, and check-out date 2022-05-27

Confirmation: [protected]

Pin: 6436

Hotel name: hôtel la sanguine

Bookign, com have done day light robbery they have charged me for a service which I have not used and for the service which was cancelled the next minute of the booking.

The money they refused to refund me was a part of donation which I had received for my daughter cancer treatment.

For a women like me whose struggling for her daughter cancer treatment pleading everyone for money and donation so that I can save my daughter who in a 3rd state of cancer, every penny counts and booking.com stole from gbp 413.45.

I requesting the higher authority to help me in it I would appreciate as im getting no positive from customer support

Thanks you

The night in the Royal suite studio was cancelled from Booking, since the studio was no longer available, but the amount for 1 night was still withdrawn from the credit card provided in the reservation process. The hotel owner said that Booking should have informed us that the room is not available but that never happened.

Card holder: Rosica Moskova

I would like to get the amount transferred back as soon as possible, as I have not stayed in the hotel.

Let me know if you need anything additional from my part.

You can contact me at [protected]@gmail.com

Thank you in advance!